Affinion Group, Inc.

Review: I buy concert tickets from [redacted] regularly and have since their website was opened. I recently, in July, 2013, bought concert tickets and signed up for a promotion called Great Fun. I accepted the terms of service. I attempted to cancel great Fun because I never received the membership materials almost a month later. I was given a free trial until October 4th, 2013. I noticed a $16.99 charge on my debit account. It said it belonged to Shoppers Advantage with the phone number of ###-###-#### CT. I have never heard of them. I called and they claimed I signed up for them when I bought my tickets. I checked my [redacted] tickets, receipt and account online and no such thing showed up. They claimed to have sent me free gas cards and information. Nothing has been sent to me through email or postal mail. Great Fun says they did not release my information nor do they affiliate with Shoppers Advantage. They are refunding the $16.99. I believe they stole my debit card information through a scam, either through Great Fun, who claims to have no affiliation, or other means. I will be calling [redacted] as well with my complaint.Desired Settlement: I just want this company investigated so that they do not scam or fraudulently take other customers credit card information in the future.

Business

Response:

Thank you for [redacted]'s correspondence regarding her concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on July 26th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreement for Great Fun and Shoppers Advantage, if she did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both the Great Fun and Shoppers Advantage services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms [redacted]’s Great Fun membership was canceled on October 7th, 2013, and she was not charged a monthly membership fee for the service. Ms. [redacted]’s Shoppers Advantage membership was canceled on October 4th, 2013, and a refund totaling $17.99 was issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I've called and called them about taking $21.95 out of my checking account every month, I did not grant permission to do so. I have never purchased anything from them, they have my banking information from a free transaction and I can't remember what I received, that was back in February and they have been accessing my account ever since. You don't know how many times I've tried to settle this and keep from taking this step. This TLG SHOPPER company has been ripping people off for a long time and I don't understand why they are allowed to continue to do business in America? You can do a search and find all the Particulars on this fraudulent company everywhere on the net. Thank You for all your time in this matter and if you need any additional infomation, please contact me. [redacted]Desired Settlement: Stop this company from taking anymore money from my account an Just a refund of $21.95 per month back to February and payment for the stress of the ordeal.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.

After an initial investigation of our databases, we could not locate a membership for Ms. [redacted] with the information provided in the complaint. In order to complete a more thorough search, a service account number (if known), any other related information (previous name, other names on the account) or a copy of Ms. [redacted]’s statement reflecting one of our charges is requested. Ms. [redacted] can either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I just recently married [redacted], her account name with this company was [redacted] tried several times to get these withdraws stopped, she had no idea she was buying a monthly membership at $21.95 per month and was not informed she did so. It started out with free makeup in Sept 2012, [redacted] had returned the product and was dissatisfied. They have been withdrawing $21.95 from her account since Sept 2012, for what? A membership she didn't know she even had nor wanted. They are fraudulent company suckering people into memberships with a monthly withdraw. They got [redacted]'s Debit card number and she has been paying $21.95 per month for a free bottle on make-up that she returned ever since Sept 2012. I think this company owes my wife 14 months at $21.95 and that equals to $307.30.

Thank You for your prompt attention and time in this matter,

Sincerely,

Business

Response:

Thank you for your additional correspondence regarding [redacted] and [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

We were able to locate the membership in question with the additional information that was provided. Our records indicate that Mrs. [redacted] was enrolled in Shoppers Advantage on September 11th, 2012. On that date, Mrs. [redacted] was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the service for a one month trial period. Mrs. [redacted] provided her first and last name, address, and billing information in order to accept the offer in Shoppers Advantage.

During the enrollment, Mrs. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mrs. [redacted]’s Shoppers Advantage membership was canceled on November 15th, 2013, and a refund of $286.35 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Mrs. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

If the below statement is true, then we will be completely satisfied with this company, if not we will continue until resolved.

Mrs.

[redacted]’s Shoppers Advantage membership was canceled on November 15th,

2013, and a refund of $286.35 will be issued to her debit card account

as full reimbursement of the fees that she was charged for the service.

Thank for your time and honestly in this matter and happy Holiday's!!

Sincerely,

Review: Several months ago I bough air ticket through [redacted] and I was offered a membership with [redacted], I was told I will get $ 100 refund ( on my purchase in participating locations) even if a cancel my membership. I mailed my receipt and coupon for $ 50( still have my other coupon and receipt for other $ 50) I called [redacted] yesterday( 6 weeks later I mailed coupon and heard that they can find traces !Desired Settlement: I need my first refund in the amount of $ 50 and then I will mail my other coupon from [redacted] along with the receipt of the purchase for another $ 50 with anticipation to get my second $ 50 refund without any complains!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Our records indicate that [redacted] was enrolled in our [redacted] service on November 4, 2014, after making a purchase from[redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number,[redacted] was presented with the option to enroll in [redacted]. The offer for joining [redacted] was two $50 Reservation Rebates In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, [redacted] rebate checks would have been delivered within 6-8 weeks. We regret that we do not have a record of receiving[redacted] previous rebate submission. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax [redacted] her receipts to my attention, and I will have her rebates processed by our Claims department. In addition, [redacted] membership was canceled on December 6, 2014, and she was not charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: An FYE clerk signed me up for an FYE Backstage VIP membership without my full consent. I do not have the membership card or the FYE account number and I am being charged $11.99 monthly for a service I do not use and do not want to use.

Product_Or_Service: FYE Backstage VIP

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would want this monthly charges to stop and refund me for the charges that have been made since May 2013.

Business

Response:

Business Response /* (1000, 5, 2013/08/13) */

Thank you for your correspondence regarding [redacted]'s concerns with his FYE Backstage Pass [redacted] membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on March 28th, 2013, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for him to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]'s membership was cancelled on August 12th, 2013, and a full refund of our charges will be issued to his credit or debit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: My complaint is over the way your business conducts itself by getting people like myself signed up through a third party and then continually billing them for a worthless service at $16.99 a month. Sending some mailer with products in it that are no less expensive to buy through your service than they are anywhere else is just a full on scam.Desired Settlement: If you really want this resolved then refund what you charged me for a service I never used. My thoughts are that scam businesses like yours should be illegal because you take others money for a service that they never even use. If you have such great products and for such a great price why do you need to scam people for $16.99 a month? Which you continue to bill even when they don't buy anything from you.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in our Shoppers Advantage service on July 5th, 2013, after being transferred to one of our representatives by [redacted]. Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr. [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee. The terms of the agreement provide that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’s membership was canceled on April 18th, 2014, and a refund totaling $136.92 is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I bought a membership from these guys and made extra days purchases at a hotel expecting to use coupons that took two months to get to me, while their salesperson followed me around from my hotel room to the bank. Now, after reading that they do not expire for a year, they are telling me that they will not refund for $90 from my hotel stay because the coupons were expired. IT'S A LIE, they are good for a year and it took them two months to send me the coupons that they PROMISED would take five days to be in my mailbox. I would really appreciate getting the refund that I was sold a membership for. I cancelled the membership before the coupons arrived, and they assured me that the coupons would be good for a year on the telephone. I feel fraud is happening.Desired Settlement: Services, products or cash for the $90 due

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] membership, a service provided by Trilegiant Corporation.

After researching her concerns, we found that Ms. [redacted] was enrolled in our [redacted] service on December 5th, 2013, after being transferred to one of our representatives by [redacted]. The offer for joining [redacted] was $60.00 in rebates for hotel reservations. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks. Our records do not reflect that we have received these rebate forms from Ms. [redacted].

Our records do indicate that Ms. [redacted] has attempted to redeem rebates that would entitle her to receive either 5% or 10% cash back bonuses on her hotel stays. These rebates were initially denied because they were not received within 45 days of the hotel stays as the terms of the offers require. In order to uphold our high level of customer satisfaction, we will approve these rebates for Ms. [redacted]. The total amount of these rebates is $27.20. We will also process the $60.00 in rebates that Ms. [redacted] was offered as an incentive to join [redacted]. Ms. [redacted] can expect to receive a check for $87.20 within the next ten to twenty business days.

In addition, Ms. [redacted]’s [redacted] membership was canceled on December 13th, 2013, and she was not charged a fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

DC

Review: [redacted]

I was sold a temporary membership with [redacted]. I sent cash back coupons, and it too six months with a Revdex.com complaint to get the check. I sent a second batch of coupons and they sent be the same bum letter stating they would not honor their agreements after their sales team promised they would. I am hoping this complaint can be filed and the second check will come soon.

I desire a cash back check according to the coupon receipts and hotel receipts for approximately $70. It is our agreement

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns with her [redacted] membership.

As an incentive for joining [redacted] was offered $60.00 in rebates for hotel reservations. The terms of the offer state that a member would be eligible to redeem these rebates only one time. [redacted]’s most recent rebate submission was denied because our records indicate that she was previously paid for these rebates, and as such, would be ineligible for further redemptions.

We regret to advise that we have found [redacted]’s rebate to be ineligible for payment. We apologize for any inconvenience that this may have caused.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because it appears they should have followed through financially considering the circumstances and this response is unacceptable. I want the cash back as agreed.

Sincerely,

Review: When I signed up for this on 08/28/2014, I had 30 days from the day I received the letter in mail and started the trial period which was on or about 09/05/2014. My account was to be charged $1.00 for the first 30 days and if I canceled then nothing else would be charged. If I didn't cancel then $16.99 would be charged every 30 days for the membership. On 09/15/2014 I called and canceled my membership and was told that it was canceled but I still could use it through 09/28/2014. I told them I wasn't interested in it. I called back on 09/22/2014 just to make sure it was canceled and was told it was. I looked at my account online Friday 10/17/2014 and seen I had been charged twice $16.99. Once on 09/23/2014 and again on 10/03/2014. I called them and they said it was cancel to late that I couldn't get a refund even though I did cancel it 10 days after I started it and I had 30 days to cancel it and even called back a day prior to being charged the first $16.99 and was told then it was canceled yet they charged me the next day and again 10 days later.Desired Settlement: I want a full refund of $34.98 plus any interest that I am charged through my credit card company. They were not authorized to charge either of the $16.99 charges since I did cancel well in advance of the 30 day trial. I also want the $1.00 refund since I never used the program and they purposely charged me knowingly I had canceled the membership in advance, and any occurred interest that I'm charged for their illegal charges to my credit card. They need to be reported to the government for illegal charging peoples credit cards for memberships that have been canceled. They do shady business practices and I for one will not stand for it. I live on a fixed income and I'm not about to let them cheat me out of my money for services I canceled well in advance of my 30 day trial period.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage and Buyers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Buyers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. An individual member may join Shoppers Advantage and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that [redacted] was enrolled in both our Shoppers Advantage and Buyers Advantage services on August 12, 2014, after being transferred to one of our representatives by [redacted]. Shoppers Advantage and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Shoppers Advantage and Buyers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further. [redacted] can be assured that her Shoppers Advantage membership was canceled on October 17, 2014, and a refund of $17.99 is being issued to her credit card account. [redacted] Buyers Advantage membership was also canceled on October 17, 2014, and an additional refund of $17.99 is being issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that[redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I think it was April last year I received a letter from [redacted] who operated the US Bank, where I have an account, offering me Disability Accident Coverage. I did not responded or signed the form they sent me. In march of this year I noticed that $18.15 was deducted from my account, in April and also in May. I contacted my local U.S. bank , that's when I was informed that its the Affinion Benefit Group making the deductions on behalf of [redacted]. I called them up they are making excuses that it's because I moved from my previous address, that I did not get the letters they sent me, and that is a poor excuse because I had a forwarding address. I spoke with their representive [redacted], I told him I would like all the monies what was deducted to be credit to my account. June month was as credited with $18.15, he told me that he would send me a claim form what need to be Notarized, which he did, I had it notarized and send a copy of my I.D which was requested. When I called again I talked with [redacted], She informed me that her supervisor said they are NOT going to refund any more of my money, because I did not called back and cancelled the Policy, which I didn't know I had, I asked them to send me a copy of the policy more than once, they don't because they don't have one what I signed . I would like Affinion to refund the $181.50 they deducted from my account. They did nothing to get that money, I worked for it, at the age of 61, a widow,and only working only part time and that all I have to live on.

Desired Settlement: DesiredSettlementID: Refund

I would like Affinion Benefit Group to credit my account with $181.50 what they deducted from my account from the 7/5/12 to the 5/5/13 - ASAP

Business

Response:

Business Response /* (1000, 5, 2013/07/03) */

July 3, 2013

Revdex.com Case #XXXXXXXX

Dear Madam or Sir:

This is in response to the complaint as referenced above.

As this complaint pertains to an insurance matter, we are unable to provide specific details on this website to due Privacy.

A letter will be mailed directly to the complainant addressing their concerns.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

cc: Carrier

Review: I called this company on February 27th 2014, after locating a number to discontinue coverage for accidental death and dismemberment insurance. It was originally offered through my personal bank as a reputable company. When calling the company to discontinue the coverage, they did not set any expectations as far as if they were going to continue billing me even though I was requesting to stop coverage. The company still drafted funds out of my bank account causing me to overdraft my account. I called the company upset and requested a refund. They advised me that the refund would take 7-10 business days. So not only did I not have the money to pay this money to them in my account, but I was responsible for the overdraft fee that came along with not having enough funds. I called the company and requested that they refund that charge as well since they were at fault. The company stated they would send a form for me to request the fee to be refunded Luckily my bank agreed to waive the NSF fee anyways. But was still sent a letter from the company denying a refund for the overdraft fee they caused. We also received a letter asking us to mail documentation in for a refund of the 99 dollars they drafted out of my bank account without authorization when I was already told that it was approved and would receive a refund within 7 to 10 days and that had already been approved. It is now the 14th day, and my money is still in limbo somewhere. I believe this company is a fraudulent company and I want the funds back that they drafted without my consent. As soon as possible.

Product_Or_Service: Accidential death and dismemberment insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

The amount that was drafted was **, and a ** overdraft fee charged on top of thag, and had to go weeks with no money, groceries or gas to get back and forth to work. This company put me in a bind. I want all of the monies paid to this company refunded. They did nothing for me and their customer service is horrrible

Business

Response:

March 31, 2015Revdex.com ID#: [redacted]Revdex.com ("Revdex.com")Dear Madam or Sir:This is in response to the above referenced inquiry filed with your office.Please be advised that as the nature of this inquiry pertains to insurance, we are unable to provide details on this website for privacy reasons. Please be assured a response has been sent directly to the complainant, addressing the concerns, via overnight mail.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC: Carrier

Review: I joined Buyers Advantage for a 30 day trial. They said they would send me a 50 dollar walmart gift card for trying them. I received a postcard to send back for the gift card, which I did. I have never received the gift card. My member number was 80243890. I want my gift card. I sent them a email, which they have not responded to.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my 50 dollar walmart gift card.

Business

Response:

Business Response /* (1000, 5, 2013/05/23) */

Thank you for your correspondence regarding [redacted]'s concerns with his Buyers Advantage membership, a service provided by Trilegiant Corporation.

In order to avail himself of the promotional offer, Mr. [redacted] was required to return the offer request card that was included in his membership kit or sent to the e-mail provided during the enrollment process. Upon receipt of the completed offer request card, the $50[redacted] gift card would have been delivered within 4-6 weeks.

We regret that Mr. [redacted] did not receive his gift card in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for the gift card to be sent directly to Mr. [redacted]. He should receive the item shortly.

In addition, Mr. [redacted]'s Buyers Advantage membership was canceled on April 4th, 2013.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (3000, 12, 2013/06/11) */

It is now June 10th and I have not received the gift card they said they would send.

Business Response /* (4000, 14, 2013/06/21) */

Thank you for your correspondence regarding [redacted]'s additional concerns.

Our records indicate that a $50 [redacted] gift card was mailed to Mr. [redacted] on May 30th, 2013. Please ask Mr. [redacted] to confirm if he has received the gift card since this complaint was filed. If he has not, we will request for another gift card to be sent to Mr. [redacted] with his signature required for confirmation of delivery.

We again apologize for any inconvenience that Mr. [redacted] has experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (4200, 21, 2013/07/11) */

It is now July 10 and I have received nothing from them. It looks like they are feeding me and the Revdex.com a bunch of B. S. The claim they sent it out, then the said they would send out another with tracking. Nothing from them! Where is it?

Business Response /* (4000, 23, 2013/07/17) */

Thank you for your additional correspondence regarding [redacted]'s concerns.

At this time, we have requested that another $50 [redacted] gift card be sent to Mr. [redacted] with tracking information. He should expect to receive the item shortly.

We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (4200, 27, 2013/07/31) */

Here it is the end of July, and the only thing I have received is excuses and empty promises to me and the Revdex.com from this company. They want people to trust them???????

Business Response /* (4000, 35, 2013/08/06) */

We have determined that another $50 [redacted] gift card was sent to Mr. [redacted] by certified mail on July 17th, 2013, but the gift card was returned to us by the post office as being unable to have forwarded.

Please ask Mr. [redacted] to provide us with a physical mailing address, and we will have the $50 [redacted] gift card sent to him by overnight delivery.

We again apologize for any inconvenience that Mr. [redacted] has experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Business Response /* (-10, 40, 2013/08/14) */

We have noted Mr. [redacted]'s physical address and have requested that another $50 [redacted] gift card be sent to him by overnight delivery. We will provide more information shortly to let Mr. [redacted] know when he should expect to receive the gift card.

Sincerely,

Customer Relations

Business Response /* (-10, 41, 2013/08/16) */

Mr. [redacted] can expect to receive his gift card within the next one to two business days.

Sincerely,

Customer Relations

Review: [redacted]I have continuously asked all of you at Revdex.com to stop these calls I know the name of this company is different from one I have submitted but they are calling for [redacted] AGAIN! this company as well as many many more have called me at least once a month over the last year and before I can finish saying 'Take me off your phone list' they hang up on me. I want these calls to stop I have submitted a complaint to the [redacted] for using my phone number to call and not 1 day later this company calls me for the EXACT SAME PEOPLE!Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to stop harassing me with calls for the [redacted]!!!!!!!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with the phone solicitations that she has been receiving. Feedback such as hers provides us with the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction.

We assure you that [redacted] complaint has been treated seriously. In order to further research this matter, please ask that [redacted] to provide us with the phone number from which she has been receiving the phone solicitations so that we may determine if these calls are associated with any of our services. [redacted] may either e-mail ([redacted]) or fax (###-###-####) this information to my attention.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It does not tell me what they plan on doing with the company that has been calling. I have email this [redacted] with what information I have. Until such time as I receive a satisfactory result to my complaint this issue is not done with.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns.

[redacted] Corporation is an established membership-based discount service company. One of the programs that we offer is [redacted], but we do not currently solicit this service via telemarketing, nor do we offer or partner with [redacted]. With the information provided in [redacted] complaint, we are unable to find a record that we are associated with the phone solicitations that [redacted] has been receiving.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I was offered $100.00 refund through [redacted] when purchasing event tickets. I agreed to a $1.00 charge for a trial membership that would change to $16.99/month after 30 days until cancelled. I was to receive a hard copy check for the refund. It never came. I called to cancel trial membership and inquired about the promised refund. The gentleman, John, was quite rude and I had to persist in my cancellation request. I also requested that I be sent the refund that they promised. He said that they would send me a hard copy check in the mail. I have a cancellation confirmation # [redacted]5. I have received vouchers that I must send in with a receipt to get refund. They know what they offered and they know my credit card number. I now find that they have charged me $16.99 twice in the month of June, the 7th & the 17th.Desired Settlement: I feel that they should honor the $100.00 hard copy check that they dangled in front of me. I do not wish to send in my receipt as I suspect doing so will reinstate a monthly membership fee. I would also like a refund of $16.99 to my credit card. I also suggest that [redacted] be advised of the underhanded company they have joined with in business. I will join in any lawsuit that I can if this is not resolved to my satisfaction.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on March 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. Walker was presented with the option to enroll in both [redacted] and [redacted], which our records indicate she accepted. The offer for joining [redacted] was $100 in rebates for purchases from [redacted]. The offer related to [redacted] was $20 in rebates for gas purchases. According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within 4-6 weeks. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ([redacted] or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims Department.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on June 19, 2014, and a full refund of $34.98 is being issued to her credit card account. [redacted]’s [redacted] membership was canceled on June 20, 2014, and additional refunds totaling $34.98 will be issued to her account as full reimbursement of the fees that she was charged for this service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have contacted this company on numerous occasions to stop billing me for their product and they continue to do so. I also have changed my debit card because of the problem and they somehow got my new card number without me telling them.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Don't want a settlement I just want them taken out of business so that nobody else has to go through their identity theft scam.

Business

Response:

Business Response /* (1000, 5, 2013/06/20) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s Great Fun, Shoppers Advantage, and Autovantage memberships, services provided by Trilegiant Corporation.

By way of background, Autovantage, Great Fun, and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in our services. An individual member may join Autovantage, Great Fun, and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in the Autovantage service on October 20th, 2013, while responding to an online offer. The membership was described to her at the time of enrollment, including billing and cancellation terms. Ms. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes", indicating her agreement to enroll in the service.

Our records also reflect that Ms. [redacted] was enrolled in Great Fun and Shoppers Advantage on October 23rd, 2012. On this date she was asked if she would like to learn about a special offer when trying the services for trial periods. The offer related to the Great Fun membership was $40 in Visa gift cards. The offer for enrolling in Shoppers was a $25 American Express gift check. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the services.

Ms [redacted] was provided with the terms of the membership in Great Fun, Shoppers Advantage, and Autovantage. Great care is taken to ensure that a consumer authorizes enrollment in our services. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

We regret that Ms. [redacted]'s initial requests to cancel her memberships were not effectively processed. Ms. [redacted] can be assured that that her Great Fun membership was canceled on June 10th, 2013, and a full refund of $120.94 was issued to her debit card account. Ms. [redacted]'s Shoppers Advantage membership was also canceled on June 10th, 2013, and an additional credit of $49.00 was issued to her account as full reimbursement of the fees she was charged for this service. Additionally, Ms. [redacted]'s Autovantage membership was canceled on June 14th, 2013, and a full refund of $102.94 was issued to her account.

We apologize for any inconvenience that this may have caused Mr. [redacted] and Ms. [redacted] and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: Around January of this year I signed up for membership with Great Fun. I was to receive a $50.00 gift card for [redacted]. I have not received the card in the mail. I made several phone calls to see when it going to arrive. On 03-11-14 I cancel the service because I had not gotten the card. I called in April and May they said it was being sent. On 06-09-14 I spoke with [redacted] he stated that they had the wrong address. I had given them the correct address for the 3rd or 4th time. He stated it would be mailed . I called today 07-01-14 and spoke with [redacted]. He said that 3 cards were sent out and he unable send another one. I was transferred to someone else and I left a message. Please help me. These are some the dates that called on 05-05-14, 05-21-14 , 06-09-14 and 07-01-14.Desired Settlement: Please send me my gift card and all the money that I paid for my membership.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

We regret that Ms. [redacted] did not receive her $50 [redacted] gift card in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for another $50 [redacted] gift card to be sent directly to her. Ms. [redacted] should receive this item shortly.

In addition, Ms. [redacted]’s Great Fun membership was canceled on May 5, 2014, and refunds totaling $50.97 are being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I cancelled this service and they continued to bill my credit card for four years. It was similar to another ongoing charge, and relatively small, so I did not notice it. When I called, they said they could refund first one month, then 6 months, then one year. When I said I had documentation of the cancellation date, they said that they would refund the full amount. I have not yet received it (and am not confident that I will) -- but even if I do, I want to file this complaint about unethical renewal practices. They provided NOTHING by mail or in writing.Desired Settlement: I want them to refund the full amount of payment for a service I never wanted, did not sign up for, and in fact expressly cancelled once I realized that they had signed me up for.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her AutoVantage Enhanced membership, a service provided by Trilegiant Corporation. By way of background, AutoVantage Enhanced is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join AutoVantage Enhanced in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Ms. [redacted] received a solicitation to join AutoVantage Enhanced which was mailed to select [redacted] customers. The solicitation piece fully and clearly disclosed the terms of the offer. Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee. For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which was listed in the membership materials. Our records indicate that Ms. [redacted] was enrolled in AutoVantage Enhanced on February 11, 2010, after we received her signed and completed order card. We are mailing a copy of the order card to Ms. [redacted] for her review. Please be assured that we make every effort to comply with a member’s request to cancel their membership in AutoVantage Enhanced for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her AutoVantage Enhanced membership was canceled on January 2, 2015, and a refund of $911.43 is being issued to her credit card account as full reimbursement of the fees that she was charged for the service. We have also have taken immediate steps to remove Ms. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: A phone call was received from this company on 4/2/13 and the representative informed me to give him a few moments of my time to listen and a $100.00 gas gift card would be the reward. As just as anyone I listened to the sales pitch and he explained to me that after a 30 days trial period I could cancel and if not I would be charged $39.95 from my debit card. I agreed and gave up my information to the sales rep on the phone. I knew that after I received the gift card I would cancel because I would not pay $39.95 monthly for coupons. I didn't receive the information until 25 days in the mail 4/27/13 and opened up the mail to find coupons and some offers and no gas gift card of $100 as promised. I called and canceled upon receiving the coupons in the mail that same day and come to find out my [redacted] account was charged $39.95. On 5/1/13 I set up a user name and logged in to see if it was canceled and had to call back because it wasn't! So not only did I not receive the $100 gas gift card that was promised to me I also was charged $39.95 when I canceled within 30days even though I didn't receive the information until the 25th day.Desired Settlement: Ultimately I would like what was promised to me. The $100.00 gas gift card and a refund for the $39.95 that was charged to my debit card when I canceled within the cancellation period.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on February 21st, 2013. On that date she was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the Shoppers Advantage service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

In her complaint Ms. [redacted] references an offer for a $100 gift card. This is not an offer that was made by Trilegiant Corporation.

During the enrollment Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that a consumer authorizes enrollment in the service. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

In her complaint, Ms. [redacted] references charges made to her account in the amount of $39.95. Trilegiant Corporation is not associated with these charges. The monthly fee for her Shoppers Advantage membership was $21.95.

Please be assured that we make every effort to ensure that members are satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on November 6th, 2013, and a refund of $21.95 will be issued to her debit card account as reimbursement of the monthly fee that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: For the second time, Privacy Guard has charged me for services I did not contract for. The latest charge on a US Bank credit card, was for $129.99. I have contacted the bank, and filled out the proper forms, but I never want to deal with these people again. They are impossible to talk to. I get mail from them.

Desired Settlement: DesiredSettlementID: No settlement requested - for

I just want to get off their mailing list. I want my name and info cleared out of their database.

Business

Response:

Business Response /* (1000, 5, 2013/04/23) */

Thank you for your correspondence regarding [redacted]'s concerns with PrivacyGuard, a service provided by Trilegiant Corporation.

By way of background, PrivacyGuard is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in PrivacyGuard. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in PrivacyGuard on March 28th, 2011. On that date, she was asked if she would like to learn about an offer to try the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in PrivacyGuard.

Ms. [redacted] was also provided with the terms of the membership in PrivacyGuard. Great care is taken to ensure that the consumer authorizes enrollment in the service. Unless the consumer affirmatively elects to subscribe, she will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in PrivacyGuard. As such, Ms. [redacted]'s membership was canceled on April 23rd, 2013, and a refund of $129.99 will be issued to her credit card account.

We have also have taken immediate steps to remove Ms. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I was unknowingly signed up with Shoppers Advantage when I was buying an airline ticket from [redacted] and was charged $16.99 every month for 13 months without receiving anything in the mail or via e-mail. I sent a letter asking for a full refund as I was told to do over the phone by a Shoppers Advantage representative. This was mailed March 14 and I have received nothing from them. I sent copies of all the charges that were taken from my account. I am demanding a refund of $204.88.

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Check in the amount of $204.88 sent to my home address.

Business

Response:

Business Response /* (1000, 5, 2013/04/15) */

Thank you for [redacted]'s correspondence regarding her concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in our Shoppers Advantage service on February 22nd, 2012, after making a purchase from [redacted] and then responding to an offer to receive a $20 rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreement for Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.

Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted]'s membership was canceled on March 14th, 2013, and a refund of $204.88 [redacted] be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Back in August or early September 2013, I booked hotel accommodations for [redacted]. I was told about Travel Advantage and thought it would be a good idea since my girls and I planned to attend multiple concerts this year. No problem until - flash forward to today, I realized this month they have been charging me for two separate program, I have been charged for Shoppers Advantage and I did not agree to or sign up for that. So I cancelled both and requested a refund for the Shoppers Advantage and they refused saying I've already paid through the end of April which hasn't even started. Then they proceed to tell me that the info about Shoppers was in the package for Travel Advantage which I never got but that in that package was the option to cancel out of Shoppers which I never asked for in the first place. This is a scam, I wanted Travel Advantage, I signed up for that for sure but not the other and now I am out almost 101.94 for a supposed discount I never wanted or used. (16.99 X 6)Desired Settlement: I want my fees refunded to me, reversed back into my account. I don't want a voucher for anything, I don't want a discount coupon, I would like my fees back. The whole program is a scam. My cancellation numbers are [redacted] for Travel Advantage and [redacted] for Shoppers Advantage.

Business

Response:

Thank you for your correspondence regarding Ms. [redacted]’s concerns with Travelers Advantage and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in any of our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on September 10th, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. The offer for joining Travelers Advantage was $40 worth of rebates for hotel reservations. The offer related to Shoppers Advantage was $40 in rebates for gas purchases. If Ms. [redacted] did not inform us that she wished to cancel her memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on March 28th, 2014, and she will no longer be charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was also canceled on March 28th, 2014, and a refund of $102.94 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I do not agree with all of this gentleman's comments, I appreciate the fact that they did credit me and cared enough to do so.

Further, I never recieved the $40.00 that he mentions. I asked the young lady at the front desk of the [redacted] - [redacted] about it and she said it would be mailed then later retracted and said she didn't know anything about it. But I was so happy with the room, the courteousness of the staff from the night before and the all aroud look of the hotel, that I didn't think to follow up on it. I filled out my comments card and even received a letter for an upgrade on our next visit. I don't know if it will be valid since I have cancelled my membership but we will still return to this particual [redacted].

Thank you again for following up and for providing me and my family satisfaction. The truth is, I did not expect it but I'm very grateful.

Sincerely,

Review: I signed up to get a deal offered by [redacted] to take my family to and from the airport. It was a $50 off your trip offer. I signed up on 7/18/2014. It was an online sign up off the [redacted] website. I never got any type of refund, discount or credit - when I approached the [redacted] driver he said he could not honor that - that it comes in the mail. I never received anything of this nature. I immediately got a confirmation email for the sign up and they needed a credit card to charge $1.00. You had a 60 day window to cancel the service before they charged you $16.99. I called and received a confirmation email of my cancellation from [redacted] (Please be advised your membership #3XXXXXXX was canceled on 09/09/2014. Your cancellation number is [redacted] You will receive a credit of $16.99, which will be processed today and will be reflected on your next 1-2 billing statements, depending on your billing cycle.) I recently audited my charges on my bank accounts and saw that the $16.99 charges never stopped. And I was being charged by a [redacted] I called [redacted] - spoke to JOHN - to resolve the issue and ask for a full refund since I followed their instructions. The representative immediately said I was with the wrong company and transferred me to this [redacted] company. The representative there stated that I had to call this company to actually cancel the charge. They charged me $16.99 from 9/2014 until 01/2016 totaling $271.84 plus whatever interest I paid via my credit card on this charge. I have emailed the company twice demanding a refund just to get the run-around and excuse after excuse of how I did not follow the rules on cancellation when clearly I did.Desired Settlement: I want a full refund on the unauthorized charges that have been taken from me. And based on the history of this company - I feel an investigation needs to be conducted again. I know that the parent company had a lawsuit in 2008 against them for a larger dollar amount. This is the same thing but a smaller dollar amount and I feel that this is illegal, unethical and immoral.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by Trilegiant Corporation.

By way of background, [redacted] are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the name of the service to identify the charge.

Our records indicate that [redacted] enrolled in both our [redacted] services on June 23, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] which our records indicate she accepted. The offer for joining [redacted] was two (2) $20.00 rebates for purchases from [redacted] The offer related to [redacted] was $20.00 in gas purchase rebates. According to the terms of the agreements for [redacted] if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate phone number for each service was provided during the enrollment process.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] canceled her [redacted] membership on September 9, 2014, and a refund of $16.99 was issued to her credit or debit card account at that time. [redacted]’s [redacted] membership was canceled on January 16, 2016, and a full refund totaling $238.86 will be issued to her account as reimbursement of the fees that she was charged for the service. Please be advised that [redacted] was billed a total of $306.82 for the [redacted] membership, but our records indicate that she has disputed $67.96 of those charges. These charges were then charged back to [redacted]. .

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Jason A[redacted]

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Amanda S[redacted]