Affinion Group, Inc.

Review: I bought a membership from these guys and made extra days purchases at a hotel expecting to use coupons that took two months to get to me, while their salesperson followed me around from my hotel room to the bank. Now, after reading that they do not expire for a year, they are telling me that they will not refund for $90 from my hotel stay because the coupons were expired. IT'S A LIE, they are good for a year and it took them two months to send me the coupons that they PROMISED would take five days to be in my mailbox. I would really appreciate getting the refund that I was sold a membership for. I cancelled the membership before the coupons arrived, and they assured me that the coupons would be good for a year on the telephone. I feel fraud is happening.Desired Settlement: Services, products or cash for the $90 due

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] membership, a service provided by Trilegiant Corporation.

After researching her concerns, we found that Ms. [redacted] was enrolled in our [redacted] service on December 5th, 2013, after being transferred to one of our representatives by [redacted]. The offer for joining [redacted] was $60.00 in rebates for hotel reservations. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks. Our records do not reflect that we have received these rebate forms from Ms. [redacted].

Our records do indicate that Ms. [redacted] has attempted to redeem rebates that would entitle her to receive either 5% or 10% cash back bonuses on her hotel stays. These rebates were initially denied because they were not received within 45 days of the hotel stays as the terms of the offers require. In order to uphold our high level of customer satisfaction, we will approve these rebates for Ms. [redacted]. The total amount of these rebates is $27.20. We will also process the $60.00 in rebates that Ms. [redacted] was offered as an incentive to join [redacted]. Ms. [redacted] can expect to receive a check for $87.20 within the next ten to twenty business days.

In addition, Ms. [redacted]’s [redacted] membership was canceled on December 13th, 2013, and she was not charged a fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

DC

Review: [redacted]

I was sold a temporary membership with [redacted]. I sent cash back coupons, and it too six months with a Revdex.com complaint to get the check. I sent a second batch of coupons and they sent be the same bum letter stating they would not honor their agreements after their sales team promised they would. I am hoping this complaint can be filed and the second check will come soon.

I desire a cash back check according to the coupon receipts and hotel receipts for approximately $70. It is our agreement

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns with her [redacted] membership.

As an incentive for joining [redacted] was offered $60.00 in rebates for hotel reservations. The terms of the offer state that a member would be eligible to redeem these rebates only one time. [redacted]’s most recent rebate submission was denied because our records indicate that she was previously paid for these rebates, and as such, would be ineligible for further redemptions.

We regret to advise that we have found [redacted]’s rebate to be ineligible for payment. We apologize for any inconvenience that this may have caused.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because it appears they should have followed through financially considering the circumstances and this response is unacceptable. I want the cash back as agreed.

Sincerely,

Review: My complaint is over the way your business conducts itself by getting people like myself signed up through a third party and then continually billing them for a worthless service at $16.99 a month. Sending some mailer with products in it that are no less expensive to buy through your service than they are anywhere else is just a full on scam.Desired Settlement: If you really want this resolved then refund what you charged me for a service I never used. My thoughts are that scam businesses like yours should be illegal because you take others money for a service that they never even use. If you have such great products and for such a great price why do you need to scam people for $16.99 a month? Which you continue to bill even when they don't buy anything from you.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in our Shoppers Advantage service on July 5th, 2013, after being transferred to one of our representatives by [redacted]. Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr. [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee. The terms of the agreement provide that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’s membership was canceled on April 18th, 2014, and a refund totaling $136.92 is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I was unaware that I was signed up for [redacted] by defacto reasons. Because I took a trip on [redacted] and somehow was enrolled in this program. Supposedly I did not respond to an e-mail to "cancel" the service. I did not sign up for it, so how would I have know I needed to respond to an e-mail to cancel it? They have taken money out of my bank account for several months, over the fact that I didn't respond to an email??? I find that really unethical. Also I had no idea I had this service because I have never received any information from them snail mail or e-mail. I already filed a complaint with BOA and the number is [redacted]. The cancellation with [redacted] is [redacted].Desired Settlement: I want the money back which amounts to $169.90. I never used it, I didn't ask for the service and was signed up for something using my credit card after I purchased an airline ticket.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in our [redacted] service on August 27, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted], which our records indicate she accepted. According to the terms of the agreement for [redacted], if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.

[redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted]’s membership was canceled on July 11, 2014, and a refund of $170.90 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: My very elderly disabled father was scammed into signing up for life insurance. They refuse to refund the money. He was being charged $30/quarter for life insurance.

Product_Or_Service: life insurance scamDesired Settlement: DesiredSettlementID: Refund

I would like the company to refund the money completely in the same manner that it was taken, ie directly into his checking account. I do not want to send you a copy of his drivers license as I do not trust you with that information since you scammed him for this.

Business

Response:

August 7, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Review: This organization took money out of my banking account after I ask them to cancel services and anything association with fees from this trail. After speaking to them on the phone, they stated that the fees was for something else that I was not aware of, but in fact this trail was associated with my information prompted by $1.00 trail and cancel with no risk. This withdraw overdraft my account charging me $35 fee because they ask me to wait up to 7 business days to get my money back.

Product_Or_Service: Coupons

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

They charge me $16.99 plus $35 overdraft fee.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 23, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $100 in reservations rebates. The offer related to Shoppers Advantage was $20 worth of rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, [redacted] Great Fun membership was canceled on July 10, 2014, during her trial period. [redacted] Shoppers Advantage membership was canceled on August 26, 2014, and a refund of $16.99 is being issued to her debit card account as reimbursement of the monthly fee that she was charged. [redacted] may either e-mail ([redacted] or fax (###-###-####) her bank statement depicting any fees or charges that she incurred as a result of the Shoppers Advantage service billing to my attention for review and further reimbursement.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: The purpose of this letter is to cancel the account with cr [redacted] which became a subscription without my consent and without my knowledge of it. For this reason I request a claim that according to my files in the statements reflect your company Great Fun has been crediting monthly without authorization a total of $220.83 listed below:NAME DATEREF NUMBERAMOUNT* GREATFN[redacted]Desired Settlement: DesiredSettlementID: Refund

The purpose of this letter is to cancel the account with cr [redacted] which became a subscription without my consent and without my knowledge of it. For this reason I request a claim that according to my files in the statements reflect your company Great Fun has been crediting monthly without authorization a total of $220.83 listed below:NAME DATEREF NUMBERAMOUNT1 GREATFNAUG15 AUG [redacted]$12.992 GREATFNJUL18 JUL 2014[redacted]$12.993 GREATFNJUN13 J

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in the Great Fun service on September 29, 2007, while responding to an online offer on the [redacted] website. The Great Fun membership was described to him at the time of enrollment, including billing and cancellation terms. Mr. [redacted] accepted the offer by providing his verification of acceptance (Mother’s Maiden Name) and clicking "yes”, indicating his agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s membership was canceled on October 6, 2014, and a refund totaling $1,065.17 is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: when ordering a ticket from [redacted], I was given the opportunity to sign up to receive a rebate( [redacted] gift card). I never received the gift card, and on August of 2013 this business deducted $1.00 from my personal checking account. Beginning in October of 2013 the business made unauthorized deductions in the amount of $19.99 each month through August 2014.Desired Settlement: I have finally reached the company, when I closed my checking account and received a bill for $19.99 in the mail. Prior to that, there was no way to reach the business. I spoke with a Supervisor, [redacted], who provided me with a confirmation # [redacted], and a verbal assurance that I would receive a full refund of 11 deductions ea @ 19.99 within 7 business days (10/20) and was told the money would be put directly into my account by that day. I am providing this as an additional form of documentation should the compnay not follow through with their stated commitment. At this point, given all of the bad press about this company and the manner in which they conduct their business, I would hope you are able to get them to stop what they are doing and/or close their business down. I'm sure hundreds of thousands of dollars have been acquired through their scrupulous business practices.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in Great Fun on August 13, 2013. On that date, [redacted] was asked if she would like to learn about a special offer for $40 worth of [redacted] gift cards when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Ms. [redacted] was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted] membership was canceled on October 9, 2014, and a refund of $220.89 is being issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: this company had somehow gotten my 72 year old mothers bank information and is charging her $16.99 for no service or product. Repeated attempts to contact them to stop their "service" go unanswered both via email and phone all. We closed a bank account and they got the new account from the bank and continue to charge her. The bank calls this "cramming".Desired Settlement: We want them to (1) stop the ongoing charges, (2) refund all funds charged, (3) some sort of legal recourse against businesses like this that prey on the elderly.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with services provided by Trilegiant Corporation.

After an initial investigation of our databases, we could not locate a membership for Mr. [redacted]’s mother in any of our services with the information provided in the complaint. In order to complete a more thorough search, please ask Mr. [redacted] to provide us with his mother’s name and address, a service name, a service account number (if known), or a copy of his mother’s statement reflecting one of our charges. Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation.

We apologize for any inconvenience that Mr. [redacted] and his mother may have experienced and hope that this matter will be resolved to their satisfaction.

Sincerely,

Customer Relations

Review: Ordered one month $1.00 fee trial of Travelers Advantage. Was automatically enrolled in Shoppers Advantage and their $1.00 fee was charged to my credit crad. It sounds like if I did not cancel their program too, that they would have continued to charge me$16.95 per month. I have cancelled both within the 30 day trial and have a cancellation number for both and have been told the $1.00 unauthorixed charge will be refunded to me on my credit cardDesired Settlement: That both Travelers Advantage and Shoppers Advantage have been truly cancelled and that I will NOT be billed $16.95 per month going forward, from either organization.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on September 30, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate he accepted. The offer for joining Travelers Advantage was $100 worth of rebates for [redacted] reservations. The offer related to Shoppers Advantage was $20 in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]’s Travelers Advantage membership was canceled on October 27, 2014, and he will not be charged a monthly fee. Mr. [redacted]’s Shoppers Advantage membership was also canceled on October 27, 2014, and a $1.00 refund will be issued to his credit card account as reimbursement of the trial fee that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Everything is correct EXCEPT (To my knowledge) I never okayed an enrollment in Shoppers Advantage. When I read other complaints on line I find the same story "Never knew I was signing up for Shoppers Advantage,also".

The script the sales people use is hard to understand due to their accent. If the sign up is in there for Shoppers Advantage, is is slickly inserted and needs to be much more clear. IE When the call is winding up and the summary of purchases /agreements is presented the sales clerk /script should clearly state that "You have signed up for two programs,two dollars will be taken from your credit card, both need to be tried and kept or cancelled, as separate entities. That if they are not cancelled you will be billed for two separate services at $16.95 each." The above quote does not at all resemble how my telcon ended in terms of understanding what I was ordering.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with his Travelers Advantage and Shoppers Advantage memberships. We have reviewed Mr. [redacted]’s enrollment call and have verified that he did authorize enrollment in both services. Great care is taken to ensure that the consumer authorizes enrollment in the programs. We apologize for any misunderstanding concerning the terms of the offers. Please have Mr. [redacted] contact me at ###-###-#### if he would like to listen to a recording of the enrollment call.

Again, please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]’s Travelers Advantage membership was canceled on October 27, 2014, and he will not be charged a monthly fee. Mr. [redacted]’s Shoppers Advantage membership was also canceled on October 27, 2014, and a $1.00 refund was issued to his credit card account as reimbursement of the trial fee that he was charged for the service.

We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: At the beginning of October 2014...I found out from my bank that this company was taking out of my account quarterly. Without my knowledge the company was taking out 135 dollars out my account. ..I had no idea monies was being taken out my account until October when I went to the atm and realized money was absent from my account I called and cancelled policy. I was unaware this company sent me a copy of a paper I signed in 2013 of November. .again this was a post card I haven't heard anything from this company until October. ..no email no mails no brochures no policy no phone calls no nothing. .no thank you we have received your payments. .I told the company the same thing im explaining here...they refunded me 135 dollars But denied me of the balance of 430 dollars after receiving the denial latter I made another phone call and was told I didn't cancel within the 30days ive explain to the company that I didn't even know all this was going on without my knowledge again this was a post card I haven't received any additional info since Oct 2014Desired Settlement: Check

Business

Response:

November 10, 2014 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office. Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter. Sincerely, Third Party Administrator cc: carrier

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted].... as I stated I never received any information regarding this policy I was unaware this company was taking monies out my account until Oct 2014 when I went to the atm and noticed my money wasnt the same,,,again I neva received any emails, home mail,phone calls nothing stating thanks for your payments if you listen to the recorded information I state this over and over this company refunded me a 135 dollars only

Business

Response:

A response to this complaint was sent directly to the complainant on November 20, 2014 via [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted]. I did not receive any paper work pretaining a policy.....ive stated this over and over again so how do the cancellation process pretain to me when,like I stated never knew this was in process until October 2014...I've tried to reach out to this company after receiving a package from,[redacted],was unsuccessful at reachin [redacted] customer Relations manger to again,explain to him that I have never received paper work on this policy......please help me im a single mom of four husband is currently deceased I need all my hard working monies I have 3 sick,children 2 autistic boys and I just found out today my daughter has a heart mumer with doctors visits and prescription cost I have to pay out of pocket,I can use my funds,that I work hard for,by the way I have paperwork regarding my childrens status as far as heath papper work available upon request thanks in,advance,,and enjoy the holidays

Business

Response:

A response to this complaint was sent directly to the complainant on December 8,2014 via [redacted].

Review: I called this company on February 27th 2014, after locating a number to discontinue coverage for accidental death and dismemberment insurance. It was originally offered through my personal bank as a reputable company. When calling the company to discontinue the coverage, they did not set any expectations as far as if they were going to continue billing me even though I was requesting to stop coverage. The company still drafted funds out of my bank account causing me to overdraft my account. I called the company upset and requested a refund. They advised me that the refund would take 7-10 business days. So not only did I not have the money to pay this money to them in my account, but I was responsible for the overdraft fee that came along with not having enough funds. I called the company and requested that they refund that charge as well since they were at fault. The company stated they would send a form for me to request the fee to be refunded Luckily my bank agreed to waive the NSF fee anyways. But was still sent a letter from the company denying a refund for the overdraft fee they caused. We also received a letter asking us to mail documentation in for a refund of the 99 dollars they drafted out of my bank account without authorization when I was already told that it was approved and would receive a refund within 7 to 10 days and that had already been approved. It is now the 14th day, and my money is still in limbo somewhere. I believe this company is a fraudulent company and I want the funds back that they drafted without my consent. As soon as possible.

Product_Or_Service: Accidential death and dismemberment insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

The amount that was drafted was **, and a ** overdraft fee charged on top of thag, and had to go weeks with no money, groceries or gas to get back and forth to work. This company put me in a bind. I want all of the monies paid to this company refunded. They did nothing for me and their customer service is horrrible

Business

Response:

March 31, 2015Revdex.com ID#: [redacted]Revdex.com ("Revdex.com")Dear Madam or Sir:This is in response to the above referenced inquiry filed with your office.Please be advised that as the nature of this inquiry pertains to insurance, we are unable to provide details on this website for privacy reasons. Please be assured a response has been sent directly to the complainant, addressing the concerns, via overnight mail.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC: Carrier

Review: I joined the company as a part of a [redacted] refund program. I was promised a refund that never came in the mail, specifically a $50 refund. I was given the option later, to go through with this after mailing in my ticket info. Though, the refund was initially promised, yet never received. So, As part of joining the company, I actually joined two companies, which I wasn't totally conscious of, great fun and shoppers advantage. I closed one account, but the other remained open, siphoning money from my bank account. Later I became aware and took steps to be free from that situation.Desired Settlement: I would like a refund of the charges to my account, for the services never rendered by the company (a refund). I also never used their website (which has nothing of benefit to me anyway), as I was unaware I was being charged. I do not know what can be done to prevent them from siphoning money from others

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 4, 2015, after making a reservation with [redacted]s and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $50 rebates for purchases from [redacted]s. The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process, along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted] rebate checks would have been delivered within 4-6 weeks. Please be assured that we make every effort to ensure that a member is satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted] Great Fun membership was canceled on April 3, 2015, and he was not charged a monthly fee. Mr. [redacted] Shoppers Advantage membership was canceled on July 30, 2015, and refunds totaling $51.97 are being issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Review: Back in the month of May, on the 5th of the month, I recieved a free trial of fye's VIP program, which was only a month long. However, upon the 5th of June, I started getting billed 11.99 per month, without a single notification via email, phone, nothing, just did it without me even knowing. These charges continued, with charges in June, July, August, and September, without my knowledge. I only recently found out and made a call and canceled it, however, upon calling, I was refused any type of refund for these four months worth of charges. I am not happy about this and would like a full refund of 47.96 for the four months to my account.Desired Settlement: I want all 47.96 refunded to my card and no more suprise charges from fye. I also accidentally purchased another fye card on September 5th, 2015, and I cannot get on the website to cancel this one, as it says it "cannot be found". I want to be ensured that I will not be charged for this one either. Thanks for any help, [redacted]

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Backstage Pass VIP membership, a service provided by Trilegiant Corporation. By way of background, Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Backstage Pass VIP. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] enrolled on May 5, 2015, by purchasing a Backstage Pass VIP membership when shopping at an f.y.e. store. We have attached a copy of Mr. [redacted]’s store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for your review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Backstage Pass VIP. As such, Mr. [redacted]’s membership was canceled on September 15, 2015 and refunds totaling $47.96 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service. We do not show that any other Backstage Pass VIP memberships have been activated in Mr. [redacted]’s name. In order to complete a more thorough search, please ask Mr. [redacted] to provide the membership number that he was provided when signing up for the service on September 5. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted]Customer Relations

Review: I was unknowingly signed up with Shoppers Advantage when I was buying an airline ticket from [redacted] and was charged $16.99 every month for 13 months without receiving anything in the mail or via e-mail. I sent a letter asking for a full refund as I was told to do over the phone by a Shoppers Advantage representative. This was mailed March 14 and I have received nothing from them. I sent copies of all the charges that were taken from my account. I am demanding a refund of $204.88.

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Check in the amount of $204.88 sent to my home address.

Business

Response:

Business Response /* (1000, 5, 2013/04/15) */

Thank you for [redacted]'s correspondence regarding her concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in our Shoppers Advantage service on February 22nd, 2012, after making a purchase from [redacted] and then responding to an offer to receive a $20 rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreement for Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.

Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted]'s membership was canceled on March 14th, 2013, and a refund of $204.88 [redacted] be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Since 2010 this company has been taking $15.99 from my account and I just noticed it because of the small charge amount. They stated they sent us a "collection card" when we called them about this charge and we have never received anyhthing from the company. This is supposdly a fee for the use of this "collection card". This may also be under my wife's name of [redacted], at the same address.We have called them and they have stopped the charges however; we would like our money back, I saw on line that there are many cases against this company for similar issues, please help us revoce some of these funds! we would like to get $750.00 for the fees they took and the time and trouble that this has caused us. The total amount taken in the past three years is approximately $575.00 and we are owed that money. Granted we should have cuaght it sooner however, it never should have happened in the first place, thank you![redacted]

Product_Or_Service: Collection Card

Order_Number: N.A.

Account_Number: N.A.

Desired Settlement: DesiredSettlementID: Refund

$750.00 minimum for fees they took in the amount of approximately $576.00 over the past few years and comepensation for the time and trouble this has caused me and my wife. We would actually prefer to get $1,000.00 but we truly just want our money back and appreciate anything you can do.

Business

Response:

Business Response /* (1000, 5, 2013/07/12) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s AutoVantage Enhanced membership, a service provided by Trilegiant Corporation.

By way of background, AutoVantage Enhanced is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in AutoVantage Enhanced. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mrs. [redacted] was enrolled in AutoVantage Enhanced after receiving a solicitation which was mailed to select Collections Etc. customers. A consumer who received the solicitation was invited to cash a check for $8.25 to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit or debit card.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the AutoVantage Enhanced membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Mrs. [redacted] was enrolled in AutoVantage Enhanced on May 4th, 2010, after she cashed the check for $8.25. We are mailing Mrs. [redacted] a copy of the check for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in AutoVantage Enhanced. As such, Mrs. [redacted]'s membership was canceled

on June 19th, 2013, and a full refund of $575.64 will be issued to the credit or debit card account that was charged.

We have also taken immediate steps to remove Mrs. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. and Mrs. De [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (-5, 8, 2013/07/17) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

They already put the money back into the account, they refunded what they took. Thank you for your help and we truly appreciate the quick attention to this matter!

Review: My name is [redacted]. On 15th of June, 2013 at 12:19 PM, I called the Buyers Advantage office and spoke with one of the representatives to cancel my so called $2 first month (initial) membership and to avoid being charged for the next month. The representative assured me that he canceled my membership but on July 2nd, 2013 our bank account was charged $16.99.For your consideration I have included a copy of the transaction from our bank statement: Post Date Description 07/02/2013 DEBIT PURCHASE TLG*EVRYDAYXXXXXXXXJUN XXX-XXXXXXX XXXXXXXXXXXX XXXXXXXX Jul 1 16.99\par

Desired Settlement: Please refund the amount back and make sure the cancellation is done.Thank you for your cooperation

Business

Response:

Business Response /* (1000, 5, 2013/07/12) */

Thank you for your correspondence regarding [redacted]'s concerns with his Buyers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Buyers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Buyers Advantage and Everyday Privileges Gold services on May 11th, 2013, after being transferred to one of our representatives by [redacted]. If Mr. [redacted] did not inform us that he wished to cancel these memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Buyers Advantage and Everyday Privileges Gold. As such, Mr. [redacted]'s Buyers Advantage membership was canceled on June 15th, 2013, during the trial period, and he was not charged a monthly fee for the service. Mr. [redacted]'s Everyday Privileges Gold membership was canceled on July 12th, 2013, and a $16.99 refund will be issued to his debit card account as reimbursement of the monthly fee that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I was paying for a Family Plan since 2002 in error - they promised $387.50 Refund since 6/3/13 - they keep saying chek issued wait 15 business days.

I want my Refund Check of $387.50 for over payment of premiums to be issued and mailed to me as I need funds for upcoming surgery and planned on the check since first told it was approved. Please help me - I am really upset that [redacted] aka [redacted] will not help me as Policy was purchased thru [redacted] on their suggestion. I felt safe purchasing Accidental Death Benefit on the suggestion of the Bank - If [redacted] does not honor - they should have let me know.Desired Settlement: I want my Refund Check of $387.50 for over payment of premiums to be issued and mailed to me as I need funds for upcoming surgery and planned on the check since first told it was approved. Please help me - I am really upset that [redacted] aka [redacted] will not help me as Policy was purchased thru Sov Bank on their suggestion. I felt safe purchasing Accidental Death Benefit on the suggestion of the Bank - If [redacted] does not honor - they should have let me know.

Business

Response:

Business Response /* (1000, 5, 2013/08/08) */

We are still currently researching Ms. D'[redacted]'s concerns. We will respond shortly with our response.

Thank you.

Business Response /* (1000, 7, 2013/08/09) */

Revdex.com Case Number 251vg4jr9

Augus 8, 2013

This is in response to the above referenced complaint received in your office.

As this complain pertains to insurance, for privacy reasons we are unable to provide specific details on this website.

Please be assured a detailed response will be sent to the complainant addressing their concerns.

Sincerely,

Affinion Benefits Group, LLC

cc: Carrier

Review: I had called for reservation of room in [redacted] for [redacted] on May 25th 2013 at about 3:00-4:00pm. During that time I was directed to Shoppers Adavantage Sales representative by the [redacted] representative stating that I can get $40.00 cash back. There was a lady sales representative on the phone and she kept pitching me with the sales despite the fact I told her that I was not interested. She told me that the first charge is only $1.00( and abt 17.00 charge starting next month) and that I can cancel my membership insinuating me once I get the cash back. Then she told me about the cash back in the motel bill in [redacted]. Upon furthur inquiry of how I can get the cash back in my motel bill for the stay in [redacted] and if there is any process involved, she told me that they would email me within 5-10 business days and I will have to mail Shoppers advantage my Bill that I paid to [redacted] to get the cash back. Then, Shoppers advantage would send me a cheque for the cash back. However, since I did not receive any such mail, I called on May 30th 2013 exactly 2:11 pm to inquiry. (ph# X-XXX-XXX-XXXX). This Shoppers Advantage representative tells me she does not know anything about any such offer and kept referring to the gas voucher sent to me which has no value to me. (total 4 gas vouchers of $10.00 each of which one is already expired and the rest of the three is good for desparate time intervals upon which I would have already paid more for my membership than what I am getting from the vouchers) She kept telling me that information was given to me by someone from Sales department. When I asked her if she could provide me the number for the sales department, she tells me that she does not have the number in the Rooster. When I further asked her how I can track that lady who provided me with wrong information and deluded me, she said she had no idea and try googling. I am very disspointed with Shoppers Advantage for imparting wrong information and misdirecting me and would be grateful for any compensation provided.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Cash back for my recent stay in [redacted] motel as the Sales lady pitched.

Business

Response:

Business Response /* (1000, 5, 2013/08/15) */

Thank you for your correspondence regarding [redacted]'s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] enrolled in both our Shoppers Advantage and Travelers Advantage services on May 26th, 2013 after being transferred to one of our representatives by [redacted]. Mr. [redacted] was asked if he would like to learn about a special offer when trying the services for trial periods. The offer related to the Shoppers Advantage membership was $40 in gas rebates. The offer for enrolling in Travelers Advantage was a $20 rebate toward a current hotel stay and a $20 rebate toward a future hotel stay. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he was charged the monthly membership fees. The terms of the agreement provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

In order to avail himself of the promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with the corresponding receipts. Upon receipt of the completed rebate forms and receipts, his rebate checks would have been delivered within 4-6 weeks.

We regret that Mr. [redacted] did not receive his hotel rebates in a timely manner. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either email ([redacted].com) or fax (XXX-XXX-XXXX) a copy of his hotel receipts to my attention, and we will have a $40 check issued to him.

Please be assured that we make every effort to ensure that members are satisfied with their membership in Shoppers Advantage and Travelers Advantage. As such, Mr. [redacted]'s Shoppers Advantage membership was canceled on May 30th, 2013, and he was not charged a monthly fee for the service. Additionally, Mr. [redacted]'s Travelers Advantage membership was canceled on August 15, 2013, and a $17.99 credit will be issued to his credit or debit card account as full reimbursement of the fees he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I am a [redacted] senior citizen. I have noticed unauthorized charges for $90.00 on my bank account from Affinion group for "Accidental Death and Dismemberment Insurance Coverage". I never signed or consented to purchasing any kind of insurance, yet I was charged twice. I have called the company and was told to fill out a cancellation form and one of the options for cancellation was "Denial of Enrollment- I did not enroll or apply for this insurance coverage". For anyone with an ethical mind set, this is a red flag and I was automatically enrolled in their scam insurance. I also seen complaints from others also automatically being enrolled for not responding.How is this company not shut down?How do employees carelessly carry out these unethical practices?Revdex.com HELP!Desired Settlement: $180.00 + information for Revdex.com

Business

Response:

October 16, 2013

VIA ONLINE SUBMISSION

Dear Madam or Sir:

This is in response to the complaint filed with your office.

Please be advised as this matter pertains to insurance, due to Privacy we are unable to respond to his complaint on this website. Please be assured a response will me mailed to the complaintant addressing the concerns outlined in their complaint. This resposne will be sent within 7-10 business days.

We appreciate your understanding in this matter.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

cc: Carrier

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I keep getting charges on my credit card for 11.99 a month and I don't ev3n know what it is for .It shows on my credit card under the name TLGgreatfun414

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my money back. They have been charging me 11.99 for months and I want it back.

Business

Response:

Thank you for your letter of correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on November 9th, 2007, while responding to an online offer on the [redacted] website. The Great Fun membership was described to her at the time of enrollment, including billing and cancellation terms. Ms. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes”, indicating her agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on November 12th, 2013, and a refund of $839.30 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

From: [redacted]

Sent: Thursday, November 21, 2013 3:03 PM

To: Revdex.com

Subject: reference case Revdex.com[redacted]

Great fun has told the Revdex.com that they will be sending me around $900 that they owe me from taking $11.99 out of my credit card account for the past 4 years for something I did not sign up to get.

They have paid me back about $100,but still owe me about $900.

I have called them several times and been told that the check is pending.I want the money they stole from my account. I talked to [redacted] at 1[redacted].The name of the place is tlcgreat fun.My identification number there is [redacted].

Please see what you can do to get me my check.

I called the Conn business bureau and understand that you are handling my case I also understand that they have scammed many people.I read postings on the internet about what they have done to other people

Again,my name is [redacted] case number is Revdex.com[redacted]

Thank you

Business

Response:

Thank you for correspondence regarding [redacted]’s additional concerns with her Great Fun membership.

According to our records, we have issued a refund of $839.30 to Ms. [redacted]’s credit card account as full reimbursement of the membership fees that she was charged. Our records also indicate that this refund has been accepted by Ms. [redacted]’s financial institution. Please ask Ms. [redacted] to contact her credit card company to verify that they have received the refund that we issued and that it has been posted to her account.

We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Jason Anderson

Customer Relations

Consumer

Response:

From: [redacted]

Sent: Thursday, December 05, 2013 8:35 PM

To: Revdex.com

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

thank you for all your help in resolving this matter

sincerely,