Affinion Group, Inc.

Review: Enrolled in FYE on 11/3/13 at store ([redacted]). Was not told by cashier that this was a reoccurring bill. The receipt stated this and that unless I cancel during the 30-day trial, I will be billed $11.99...It also stated that I can cancel at any time by calling Backstage pass VIP at ###-###-#### and owe nothing more. I called on three occasions prior to the 30-day trial only to get a recording that their offices were not open. Thus I was them billed for the $11.99 on 12/27/13. I then called 1/7/14 specifically to cancel the account. I was told it would be cancelled and my money refunded. This did not occur and I was billed another 11.99$ on 1/24/14. On 1/29/14, I called again and was told that the notes from 1/7 only clarified that I was told about the program. I requested to cancel. I was told this would happen. They did not volunteer to refund me and I had to additionally ask about this. I was then told that I would be refunded and it would take 3-7 business days, but that I could see it billed up to two additional cycles. I want to also note that the address given to me on their documentation was not any address through the Revdex.com options. The address I was given was [redacted]Desired Settlement: Reimbursed for 12/27 and 1/24 billing of 11.99 and request they change their documentation or have a phone line open at any time.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. To cancel by phone, members may call to speak with a representative Monday through Friday, 9 a.m. to 11 p.m. Eastern.

We regret that Ms. [redacted]’s initial request to cancel her FYE Backstage Pass VIP membership was not effectively processed. Ms. [redacted] can be assured that her membership was canceled on January 29th, 2014, and a refund totaling $23.98 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Back in August or early September 2013, I booked hotel accommodations for [redacted]. I was told about Travel Advantage and thought it would be a good idea since my girls and I planned to attend multiple concerts this year. No problem until - flash forward to today, I realized this month they have been charging me for two separate program, I have been charged for Shoppers Advantage and I did not agree to or sign up for that. So I cancelled both and requested a refund for the Shoppers Advantage and they refused saying I've already paid through the end of April which hasn't even started. Then they proceed to tell me that the info about Shoppers was in the package for Travel Advantage which I never got but that in that package was the option to cancel out of Shoppers which I never asked for in the first place. This is a scam, I wanted Travel Advantage, I signed up for that for sure but not the other and now I am out almost 101.94 for a supposed discount I never wanted or used. (16.99 X 6)Desired Settlement: I want my fees refunded to me, reversed back into my account. I don't want a voucher for anything, I don't want a discount coupon, I would like my fees back. The whole program is a scam. My cancellation numbers are [redacted] for Travel Advantage and [redacted] for Shoppers Advantage.

Business

Response:

Thank you for your correspondence regarding Ms. [redacted]’s concerns with Travelers Advantage and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in any of our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on September 10th, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. The offer for joining Travelers Advantage was $40 worth of rebates for hotel reservations. The offer related to Shoppers Advantage was $40 in rebates for gas purchases. If Ms. [redacted] did not inform us that she wished to cancel her memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on March 28th, 2014, and she will no longer be charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was also canceled on March 28th, 2014, and a refund of $102.94 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I do not agree with all of this gentleman's comments, I appreciate the fact that they did credit me and cared enough to do so.

Further, I never recieved the $40.00 that he mentions. I asked the young lady at the front desk of the [redacted] - [redacted] about it and she said it would be mailed then later retracted and said she didn't know anything about it. But I was so happy with the room, the courteousness of the staff from the night before and the all aroud look of the hotel, that I didn't think to follow up on it. I filled out my comments card and even received a letter for an upgrade on our next visit. I don't know if it will be valid since I have cancelled my membership but we will still return to this particual [redacted].

Thank you again for following up and for providing me and my family satisfaction. The truth is, I did not expect it but I'm very grateful.

Sincerely,

Review: Around January of this year I signed up for membership with Great Fun. I was to receive a $50.00 gift card for [redacted]. I have not received the card in the mail. I made several phone calls to see when it going to arrive. On 03-11-14 I cancel the service because I had not gotten the card. I called in April and May they said it was being sent. On 06-09-14 I spoke with [redacted] he stated that they had the wrong address. I had given them the correct address for the 3rd or 4th time. He stated it would be mailed . I called today 07-01-14 and spoke with [redacted]. He said that 3 cards were sent out and he unable send another one. I was transferred to someone else and I left a message. Please help me. These are some the dates that called on 05-05-14, 05-21-14 , 06-09-14 and 07-01-14.Desired Settlement: Please send me my gift card and all the money that I paid for my membership.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

We regret that Ms. [redacted] did not receive her $50 [redacted] gift card in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for another $50 [redacted] gift card to be sent directly to her. Ms. [redacted] should receive this item shortly.

In addition, Ms. [redacted]’s Great Fun membership was canceled on May 5, 2014, and refunds totaling $50.97 are being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I signed up for a $50.00 rebate on a airfare and authorized $1.00 for 30 days. After 2 weeks, I never received the rebate, then I called and cancelled before the 30 days time frame.

I found out today they took out $2.00, -$1.00 for Shoppers Advantage company and-$1.00 for their ''sister company'' Great Fun which I did not authorize for.

They have taken $16.99 twice in November 2014 and 4 times in December 2014.I just found out today ,as I got my paper statement in the mail for the 1st time this month.

And went back to search my Oct/November statements too. I also researched online that Shoppers Advantage have been stealing from a lot of people like this, even after cancelling.

I called this evening and was asked for a cancellation number, which they did not give the 1st time .but today gave me # [redacted].

I also cancelled my credit card number. Because the online stories said they will keep charging your card.Desired Settlement: Return the $102.94 they took from my credit card account and give me my $50.00 rebate that I initially paid $1.00 for.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on September 5, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted. The offer for joining Shoppers Advantage was $20 worth of gas purchase rebates. The offer related to Great Fun was $100 in rebates for purchases from [redacted]. According to the terms of the agreement for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us the she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on January 3, 2015, and a full refund of $51.97 is being issued to her credit card account. Ms. [redacted]’s Great Fun membership was canceled on January 5, 2015, and an additional refund of $51.97 is being issued to her account as full reimbursement of the fees that she was charged for this service. In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within six to eight weeks. We regret that that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: under no circumstances did I give this company a verbal or written agreement to automatically with a monthly fee for services from my citizens bank account. it was brought to my attention on 2/5 that a $14 was debited from my checking acct. I was at work and did not make any transactions on this date. after obtaining the information from my bank on 2/5 it was brought to my attention that this company has been withdrawing a monthly fee for services that I do not use. when I called this company spoke with a man named [redacted] he informed me that I had signed up for this back in Jan 2013. I had purchased movie tickets to attend my local movie theater. Approx 1 month later I was mailed a rebate for $20 in which I cashed it with out any knowledge that I just signed up for this companies service. This company has been debiting a monthly fee from my checking acct from Jan 1 2013 to PRESENT. I DEMAND THAT ALL MONTHLY DEBITTED AMOUNT BE RETURNED TO MY CHECKING ACCT PLUS INTEREST. I NEVER GAVE ANY AUTHORIZATION FOR THIS COMPANY TO BE WITH DRAWING ANY MONEY. I AM THANFUL THAT MY BANK PROVIDED MWE WITH THIS INFORMATIONTHAT WAS GOING ON. I COULDNT FIGURE OUT HOW I WAS MISSING MONEY FROM MY CHECKING ACCT FOR THE LAST 2YRS. AGAIN I AM ASKING FOR ALL MONEY RETURNED TO MY CHECKING AACT FROM JAN 1 2013 TO PRESENT. THIS IS FRAUD AND TAKING ADVANTAGE OF CUSTOMERS AT NO TIME DID I WANT OR USE THIS COMPANIES SERVICES. I PLAN ON CONTACTING MY STATE ATTY GENERAL FOR THIS IS FRAUD TAKING ADVANTAGE OF THE CONSUMER. I DEMAND ALL MONIES RETURNED PLUS INTEREST. THANK YOU FOR YOUR TIMEDesired Settlement: DEMAND ALL MONTHLY FEES THAT WERE TAKING OUT OF MY CHECKING ACCT. PLUS INTEREST. AT NO TIME DID I EVER GIVE WRITTEN OR VERBAL PERMISSION THAT THIS COMPANY TO TAKE MONEY OUT OF MY ACCT. THEY DID THIS FOR 2YRS. IF IT WAS $14 A MONTH THEN I WANT $672 REFUNDED WITH INTEREST IF IT WAS MORE THEN $14 A MONTH I WANT IT ALL BACK PLUS INTEREST.

Business

Response:

Our records show that [redacted] completed an online transaction at [redacted] on January 11, 2013. After completing the transaction she wasoffered a free 30-day trial of our Shopper Discounts and Rewards service and $20 Cash Back for trying our service, which she accepted. [redacted] accepted the trial membership offer for Shopper Discounts and Rewards by entering her name, address, card information and email address and thenclicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details”. The Offer and Billing Details set forth the terms of the offer, including the $14 monthly membership fee following the free trial and advisethe consumer that the fee will be billed to the credit or debit card he used for his transaction with [redacted]. “By completing the information below and entering your email address as your electronic signature you confirmthat you have read and agree to the Offer and Billing Details and after your FREE trial of 30 days you authorize Shopper Discounts and Rewards to use theinformation you provided for billing the membership fee of $14 a month until you cancel.” Thus, by accepting the offer, [redacted] agreed that the Shopper Discounts and Rewards $14 monthly membership fee would be billed to the creditor debit card used in connection with her transaction with [redacted]. Immediately after clicking the “YES!” button, she was taken to another screen welcoming her to the program. We sent [redacted] emails reminding her to use the benefits of her membership. On January 28, 2013, we sent [redacted] an email to remind her that the free trial membership would conclude on February 9, 2013, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. [redacted] was charged the first $14 monthly membership fee at the end of her free trialmembership on February 10, 2013. That same day, we sent her an email reminding her of the benefits of the membership. She was charged the monthly membership fee from February of 2014 to January of 2015. In addition, we continued to send emails to her emails on the following dates:March 11, 2013, April 10, 2013, May 10, 2013, June 9, 2013, July 9, 2013, August 8, 2013, September 7, 2013, November 8, 2013, December 6, 2013, January 5,2014, February 4, 2014, March 6, 2014, April 5, 2014, May 5, 2014, June 4, 2014, July 4, 2014, August 3, 2014, September 2, 2014, October 2, 2014,November 1, 2014, December 11, 2014, December 31, 2014 and January 30, 2015, reminding her to use all the benefits of the Shopper Discounts and Rewards service.[redacted]’s Shopper Discounts and Rewards membership was canceled and twenty-four (24) credits of $14 were issued to her account on February 10, 2016. These credits represent full reimbursement of membership fees that were billed to [redacted]’s account. Shopper Discounts and Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choicesregarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediatelynext to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Shopper Discountsand Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links inorder to find these details. Moreover, when a misunderstanding such as the one with [redacted] occurs, we are pleased to cancel a customer’s membership, as wehave in this instance. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.Sincerely,[redacted]Manager, Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I got pulled into signing up for a subsidiary travel service within this company, Trilegiant's Travelers Advantage, over a year ago when making a purchase on a hotel room. I was aware that I would be placed on a recurring payment plan if I did not call back to cancel; thus, I distinctly remember calling back a couple weeks later to cancel. I do not remember how this situation was resolved, but clearly it did nothing to eliminate the recurring payments. I recently checked my bank account - which has many other transactions on it - for errant charges and found a monthly charge of $16.99 from Travelers Advantage. I was extremely disappointed to learnt that these charges were not stopped for a service I have not used since the first transaction. The sum total of these charges is now about $300. Perhaps the most infuriating element of this ordeal is that I have not received any correspondence from Travelers Advantage through email, mail, or other services. I have not received any withdrawal statements, invoices, or confirmations of my continuing membership. I have not even received promotional material that would imply I was still a member in the program. Since I know Travelers Advantage must have my contact info, it makes the situation that much more disappointing and annoying that I have not received any contact for the $300 they have taken from me (with no usage of the account on my end). I find this troubling, and I'm concerned others may be forfeiting their money as well without any contact from Travelers Advantage. I called Travelers Advantage to rectify the situation, and thankfully I was met with attentive customer service. However, I informed them that I'd at least like most of my membership fees back since I feel I was wronged by not receiving any information about their charges and the membership, but they only offered $100 of the $300. I would prefer I receive most of the funds back - at least $200.Desired Settlement: I was promised $100 out of the $300 that I've paid to travelers advantage over the past year and a half. However, I feel that I have been wronged by the company's lack of contact and notification of continuing charges and would prefer at least $200 as a settlement.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, [redacted] membership was canceled on March 5, 2015, and a refund totaling $272.84 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I signed up to get a deal offered by [redacted] to take my family to and from the airport. It was a $50 off your trip offer. I signed up on 7/18/2014. It was an online sign up off the [redacted] website. I never got any type of refund, discount or credit - when I approached the [redacted] driver he said he could not honor that - that it comes in the mail. I never received anything of this nature. I immediately got a confirmation email for the sign up and they needed a credit card to charge $1.00. You had a 60 day window to cancel the service before they charged you $16.99. I called and received a confirmation email of my cancellation from [redacted] (Please be advised your membership #3XXXXXXX was canceled on 09/09/2014. Your cancellation number is [redacted] You will receive a credit of $16.99, which will be processed today and will be reflected on your next 1-2 billing statements, depending on your billing cycle.) I recently audited my charges on my bank accounts and saw that the $16.99 charges never stopped. And I was being charged by a [redacted] I called [redacted] - spoke to JOHN - to resolve the issue and ask for a full refund since I followed their instructions. The representative immediately said I was with the wrong company and transferred me to this [redacted] company. The representative there stated that I had to call this company to actually cancel the charge. They charged me $16.99 from 9/2014 until 01/2016 totaling $271.84 plus whatever interest I paid via my credit card on this charge. I have emailed the company twice demanding a refund just to get the run-around and excuse after excuse of how I did not follow the rules on cancellation when clearly I did.Desired Settlement: I want a full refund on the unauthorized charges that have been taken from me. And based on the history of this company - I feel an investigation needs to be conducted again. I know that the parent company had a lawsuit in 2008 against them for a larger dollar amount. This is the same thing but a smaller dollar amount and I feel that this is illegal, unethical and immoral.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by Trilegiant Corporation.

By way of background, [redacted] are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the name of the service to identify the charge.

Our records indicate that [redacted] enrolled in both our [redacted] services on June 23, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] which our records indicate she accepted. The offer for joining [redacted] was two (2) $20.00 rebates for purchases from [redacted] The offer related to [redacted] was $20.00 in gas purchase rebates. According to the terms of the agreements for [redacted] if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate phone number for each service was provided during the enrollment process.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] canceled her [redacted] membership on September 9, 2014, and a refund of $16.99 was issued to her credit or debit card account at that time. [redacted]’s [redacted] membership was canceled on January 16, 2016, and a full refund totaling $238.86 will be issued to her account as reimbursement of the fees that she was charged for the service. Please be advised that [redacted] was billed a total of $306.82 for the [redacted] membership, but our records indicate that she has disputed $67.96 of those charges. These charges were then charged back to [redacted]. .

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Jason A[redacted]

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Amanda S[redacted]

Review: For the second time, Privacy Guard has charged me for services I did not contract for. The latest charge on a US Bank credit card, was for $129.99. I have contacted the bank, and filled out the proper forms, but I never want to deal with these people again. They are impossible to talk to. I get mail from them.

Desired Settlement: DesiredSettlementID: No settlement requested - for

I just want to get off their mailing list. I want my name and info cleared out of their database.

Business

Response:

Business Response /* (1000, 5, 2013/04/23) */

Thank you for your correspondence regarding [redacted]'s concerns with PrivacyGuard, a service provided by Trilegiant Corporation.

By way of background, PrivacyGuard is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in PrivacyGuard. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in PrivacyGuard on March 28th, 2011. On that date, she was asked if she would like to learn about an offer to try the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in PrivacyGuard.

Ms. [redacted] was also provided with the terms of the membership in PrivacyGuard. Great care is taken to ensure that the consumer authorizes enrollment in the service. Unless the consumer affirmatively elects to subscribe, she will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in PrivacyGuard. As such, Ms. [redacted]'s membership was canceled on April 23rd, 2013, and a refund of $129.99 will be issued to her credit card account.

We have also have taken immediate steps to remove Ms. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I have being charge for a membership without my knowledge

Product_Or_Service: membership without knowledge

Order_Number: XXXXXXXX

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Refund all my money

Business

Response:

Business Response /* (1000, 5, 2013/07/17) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun service on April 25th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun, which our records indicate she accepted. According to the terms of the agreement for Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.

Great Fun goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]'s membership was canceled on July 16th, 2013, and a refund of $34.98 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I never signed up for great fun service and they have been taking money from my checking account since February of 2013 and I called to get it straightened out and she wouldn't give me back my money and she didnt want to cancel my account. I had to keep telling her I do not want the service at all and I just want my money back.Desired Settlement: I want all my money that they have taken from me reimbursed to me.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Great Fun on January 16th, 2013. On that date, she was asked if she would like to learn about a special offer for $40 worth of [redacted] gift cards when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in Great Fun.

During the enrollment, Ms. [redacted] was also provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling a toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on September 30th, 2013, and a full refund of $140.93 is being issued to her debit card account.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I cancelled this membership in July but try continue to bill me anyway under Travelers advantage. I have called numerous times requesting cancellation and a refund but have received nothing. I have never used the program hence why I cancelled it.Desired Settlement: I want my money back 16.99 times 5 months = 84.95 that they took as of November 30th

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on June 3rd, 2013, after being transferred to one of our representatives by [redacted]. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of their trial periods, she would be charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships will be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on December 2nd, 2013, and a refund of $85.95 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. Ms. [redacted]’s Shoppers Advantage membership was previously canceled on September 11th, 2013, and she was no longer being charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Jason Anderson

Customer Relations

Review: A phone call was received from this company on 4/2/13 and the representative informed me to give him a few moments of my time to listen and a $100.00 gas gift card would be the reward. As just as anyone I listened to the sales pitch and he explained to me that after a 30 days trial period I could cancel and if not I would be charged $39.95 from my debit card. I agreed and gave up my information to the sales rep on the phone. I knew that after I received the gift card I would cancel because I would not pay $39.95 monthly for coupons. I didn't receive the information until 25 days in the mail 4/27/13 and opened up the mail to find coupons and some offers and no gas gift card of $100 as promised. I called and canceled upon receiving the coupons in the mail that same day and come to find out my [redacted] account was charged $39.95. On 5/1/13 I set up a user name and logged in to see if it was canceled and had to call back because it wasn't! So not only did I not receive the $100 gas gift card that was promised to me I also was charged $39.95 when I canceled within 30days even though I didn't receive the information until the 25th day.Desired Settlement: Ultimately I would like what was promised to me. The $100.00 gas gift card and a refund for the $39.95 that was charged to my debit card when I canceled within the cancellation period.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on February 21st, 2013. On that date she was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the Shoppers Advantage service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

In her complaint Ms. [redacted] references an offer for a $100 gift card. This is not an offer that was made by Trilegiant Corporation.

During the enrollment Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that a consumer authorizes enrollment in the service. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

In her complaint, Ms. [redacted] references charges made to her account in the amount of $39.95. Trilegiant Corporation is not associated with these charges. The monthly fee for her Shoppers Advantage membership was $21.95.

Please be assured that we make every effort to ensure that members are satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on November 6th, 2013, and a refund of $21.95 will be issued to her debit card account as reimbursement of the monthly fee that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I signed up for shoppers advantage service under false pretenses. I was told that if I signed up for the service and canceled within 30 days I would not be charged for the service and in addition I would receive a $50 check. I have been charged for a service that I did not want $16.99 monthly and I have not recived a check for $50. I sent cancellation notices two times to the address in which I was told with all the information that was required. I am requesting a refund and a $50 check.Desired Settlement: I am requesting a refund for the months charged (January- May) and a $50 check. My service number is [redacted].

Business

Response:

Thank you for [redacted]'s correspondence regarding his concerns with his Shoppers Advantage and Travelers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Travelers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in our Shoppers Advantage and Travelers Advantage services on January 4th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Shoppers Advantage and Travelers Advantage, which our records indicate he accepted. The offer for joining Shoppers Advantage was $20 worth of rebates for gas purchases. The offer related to Travelers Advantage was $100 in rebates for purchases from [redacted]. According to the terms of the agreements for Shoppers Advantage and Travelers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Shoppers Advantage and Travelers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention and I will have his rebates processed by our Claims department.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on January 28th, 2014, and he was not charged a monthly fee for the service. Mr. [redacted]’s Travelers Advantage membership was canceled on May 13th, 2014, and a refund totaling $50.97 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: This company has been taking money from my bank account on a monthly basis for years. Every time I contact them, they claim I am getting coupons in return. When I state that I am not receiving coupons, they tell me I have to get them online. I do not have internet access.Desired Settlement: I would like to have them stop taking money out of my account, and refund me all that they have taken.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with The Plus Package, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide. Our records indicate that Ms. [redacted] was enrolled in The Plus Package program through her participating financial institution, [redacted]. The Plus Package program provides various health discounts and savings benefits including access to the Rx Advantage Prescription Drug Program, discounts on prescription eyeglasses and contacts at participating optical providers nationwide, and coupons through [redacted]

Please be assured that we make every effort to comply with a member’s request to cancel their membership in The Plus Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms. [redacted] can be assured that her membership was canceled by ABG on June 20, 2014. Please ask Ms. [redacted] to contact her bank to request a refund of the fees that she was charged for the service as these fees were being billed to her account by the financial institution

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: This company did a debit card transaction every month since December 2013 for $12 per month. These transactions were NOT authorized by anyone associated with my account. I have never even heard of this company.Desired Settlement: I would like a full refund of all unauthorized charges. $12 a month since August 2013.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with services provided by [redacted] Corporation.

By way of background, [redacted] Corporation is an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.

After an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in the complaint. In order to complete a more thorough search, a service name, a service account number (if known), any other related information (other names, previous addresses) or a copy of [redacted]’s statement reflecting one of our charges is requested. [redacted] may either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I cancelled this service and they continued to bill my credit card for four years. It was similar to another ongoing charge, and relatively small, so I did not notice it. When I called, they said they could refund first one month, then 6 months, then one year. When I said I had documentation of the cancellation date, they said that they would refund the full amount. I have not yet received it (and am not confident that I will) -- but even if I do, I want to file this complaint about unethical renewal practices. They provided NOTHING by mail or in writing.Desired Settlement: I want them to refund the full amount of payment for a service I never wanted, did not sign up for, and in fact expressly cancelled once I realized that they had signed me up for.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her AutoVantage Enhanced membership, a service provided by Trilegiant Corporation. By way of background, AutoVantage Enhanced is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join AutoVantage Enhanced in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Ms. [redacted] received a solicitation to join AutoVantage Enhanced which was mailed to select [redacted] customers. The solicitation piece fully and clearly disclosed the terms of the offer. Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee. For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which was listed in the membership materials. Our records indicate that Ms. [redacted] was enrolled in AutoVantage Enhanced on February 11, 2010, after we received her signed and completed order card. We are mailing a copy of the order card to Ms. [redacted] for her review. Please be assured that we make every effort to comply with a member’s request to cancel their membership in AutoVantage Enhanced for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her AutoVantage Enhanced membership was canceled on January 2, 2015, and a refund of $911.43 is being issued to her credit card account as full reimbursement of the fees that she was charged for the service. We have also have taken immediate steps to remove Ms. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: Affinion Group took out multiple funds from my checking account for a life insurance that I never applied for and I don't know how they got my account# with [redacted]. I called Affinion and was told that I applied for this insurance and send me documents for a signature verification. I had to take leave for this to travel 2 and half hours to Gallup NM to the Credit Union and get a the documents certified that has my signature on it at the credit union and send it back along with my drivers license and total amount taken out along it proof that it was taken out. I did what they asked me to do and they only refund me $135.00 back into my checking account and they are not refunding me back the rest of the funds they took including the overdraft that was taken out at the time they took out the money. total amount. $199.00. I don't know if I can ask for additional money back including the interest it would have accumulated, the gas I bought to travel into Gallup, where the credit union is located, and taking leave from work to try to take care of this. I've been trying to have them return my money since the first week of February when I found out that Affinion's been taking money. also after sending back the documents they requested for me to fill out and sending me back somebody elses information that have the same name as my but this person have a middle name. [redacted] is here name and has her husband as her benificiary. i'm single so it's defiently not mineDesired Settlement: I like to get a full refund of the money that was taken out of my account which I never gave authorzation to have Affinion take money from my account, how they get it, I don't know. if possible get rembuse for the days I had to take leave from my work to try and take care of this and for the gas/'mileage I use to go the [redacted], that's 2 and half hours travel. this has taken far too long although I did what they told me to do.

Business

Response:

April 27, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office. Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter. Sincerely, Third Party Administrator cc: carrier

Review: Good Morning :

I received a letter from AFFINION Benefits Group on 28th March that my coverage on Accidental Death and Dismemberment Insurance benefit will be reduced or will be terminated due to age.

I called the 800 # on May 30th and cancelled my insurance. I requested refund on full premium payments.

They refused to give back my payments on premium from Dec 2005 to Feb 2015. I want it all back as I feel I have been rip off paying all these years for nothing. Please help me -

I found this link as well when I sent my complaint to [redacted] with supporting papers.

[redacted]Desired Settlement: Full refund of $3,696.00 by cheque to my name and address.

Business

Response:

June 3, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office. Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter. Sincerely, Third Party Administrator cc: carrier

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They should respond that they are sending Cheque refund to my address of the requested amount $3696.00. It is a big amount I paid between 2003-2015 that services was not rendered at all. I could use to pay my medical bills and my mother's.

Sincerely,

Review: This company also goes by the name Great Fun. I found out about it in June of 2012 online while making a car rental reservation with [redacted].After making the reservation I was directed to the Great Fun site which stated I would receive $10.00 cash back on my rental once I submitted my receipt. Their customer service department emailed a form for me to complete and I mailed it along with the receipt in July 2012 for my July car rental. On 9/17/12 I contacted Great Fun customer service dept and was told that check #XXXXXX was processed on 8/8/12. I have spoken to several people on many occassions and was told the check was mailed and a stop payment would be made and a check was reissued on 10/18/12.To this date 3/19/13 I still have not received anything and believe I am being given the run-around.

Product_Or_Service: Car Rental Rebate

Desired Settlement: DesiredSettlementID: Refund

Send my refund immediately and stop playing these games or I will take Legal Action

Business

Response:

Business Response /* (1000, 5, 2013/03/29) */

Thank you for your correspondence regarding [redacted] John [redacted]'s concerns with Great Fun, a service provided by Trilegiant Corporation.

In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate form that was sent to the e-mail address that he provided, along with the receipt from his [redacted]. Upon receipt of these items, the $10 rebate check would be delivered within 4-6 weeks.

As directed, Mr. [redacted] did return his receipt and rebate form, and we show that a $10 check was mailed to him in August of 2012. Our records indicate that Mr. [redacted] notified us that he had not received the check, so an investigation was done to verify if the check was still outstanding. After confirming that this check had not been cashed or deposited, we requested for a new check be sent to Mr. [redacted]. The second check (#XXXXXX) was issued on December 12th, 2012, but a search of our records has verified that this check is also still outstanding.

We regret that Mr. [redacted] has not received his rebate check in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for another check to be processed and issued to Mr. [redacted]. He should receive this check within the next two to four weeks.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Affion Group, Inc has been taking money from my checking account without my permission, under the name TLG Great Fun, since Febuary 2013. Prior to that there was another company taking money out of my account under the name TLG Shopper. I would like to get all the money they have taken out of my account back. I called the company and told them to stop taking money from my account, because I never signed up for their services ( I dont even know what they do ) and never used any of thei services. They told me they dont give refunds. I would appreciate any help on this matter. Thank you.

Product_Or_Service: none

Order_Number: none

Account_Number: none

Desired Settlement: DesiredSettlementID: Refund

I would like the 19.99/month since Feb. 2013 refunded as well as everything from TLG shopper prior to Feb. 2013. I would also like to see this scam stopped.

Business

Response:

Business Response /* (1000, 5, 2013/07/03) */

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both Great Fun and Shoppers Advantage on February 15th, 2012. On that date, he was asked if he would like to learn about a special offer when trying the services for trial periods. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on June 28th, 2013, and a full refund of $320.84 will be issued to his debit card account. Mr. [redacted]'s Shoppers Advantage membership was canceled on January 8th, 2013, and an additional refund of $220.50 will be issued to his account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations