Sign in

Affinion Group, Inc.

Sharing is caring! Have something to share about Affinion Group, Inc.? Use RevDex to write a review
Reviews Affinion Group, Inc.

Affinion Group, Inc. Reviews (1491)

Review: I cancelled this membership in July but try continue to bill me anyway under Travelers advantage. I have called numerous times requesting cancellation and a refund but have received nothing. I have never used the program hence why I cancelled it.Desired Settlement: I want my money back 16.99 times 5 months = 84.95 that they took as of November 30th

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on June 3rd, 2013, after being transferred to one of our representatives by [redacted]. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of their trial periods, she would be charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships will be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on December 2nd, 2013, and a refund of $85.95 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. Ms. [redacted]’s Shoppers Advantage membership was previously canceled on September 11th, 2013, and she was no longer being charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Jason Anderson

Customer Relations

Review: Enrolled in FYE on 11/3/13 at store ([redacted]). Was not told by cashier that this was a reoccurring bill. The receipt stated this and that unless I cancel during the 30-day trial, I will be billed $11.99...It also stated that I can cancel at any time by calling Backstage pass VIP at ###-###-#### and owe nothing more. I called on three occasions prior to the 30-day trial only to get a recording that their offices were not open. Thus I was them billed for the $11.99 on 12/27/13. I then called 1/7/14 specifically to cancel the account. I was told it would be cancelled and my money refunded. This did not occur and I was billed another 11.99$ on 1/24/14. On 1/29/14, I called again and was told that the notes from 1/7 only clarified that I was told about the program. I requested to cancel. I was told this would happen. They did not volunteer to refund me and I had to additionally ask about this. I was then told that I would be refunded and it would take 3-7 business days, but that I could see it billed up to two additional cycles. I want to also note that the address given to me on their documentation was not any address through the Revdex.com options. The address I was given was [redacted]Desired Settlement: Reimbursed for 12/27 and 1/24 billing of 11.99 and request they change their documentation or have a phone line open at any time.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. To cancel by phone, members may call to speak with a representative Monday through Friday, 9 a.m. to 11 p.m. Eastern.

We regret that Ms. [redacted]’s initial request to cancel her FYE Backstage Pass VIP membership was not effectively processed. Ms. [redacted] can be assured that her membership was canceled on January 29th, 2014, and a refund totaling $23.98 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This company did a debit card transaction every month since December 2013 for $12 per month. These transactions were NOT authorized by anyone associated with my account. I have never even heard of this company.Desired Settlement: I would like a full refund of all unauthorized charges. $12 a month since August 2013.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with services provided by [redacted] Corporation.

By way of background, [redacted] Corporation is an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.

After an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in the complaint. In order to complete a more thorough search, a service name, a service account number (if known), any other related information (other names, previous addresses) or a copy of [redacted]’s statement reflecting one of our charges is requested. [redacted] may either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I keep getting charges on my credit card for 11.99 a month and I don't ev3n know what it is for .It shows on my credit card under the name TLGgreatfun414

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my money back. They have been charging me 11.99 for months and I want it back.

Business

Response:

Thank you for your letter of correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on November 9th, 2007, while responding to an online offer on the [redacted] website. The Great Fun membership was described to her at the time of enrollment, including billing and cancellation terms. Ms. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes”, indicating her agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on November 12th, 2013, and a refund of $839.30 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

From: [redacted]

Sent: Thursday, November 21, 2013 3:03 PM

To: Revdex.com

Subject: reference case Revdex.com[redacted]

Great fun has told the Revdex.com that they will be sending me around $900 that they owe me from taking $11.99 out of my credit card account for the past 4 years for something I did not sign up to get.

They have paid me back about $100,but still owe me about $900.

I have called them several times and been told that the check is pending.I want the money they stole from my account. I talked to [redacted] at 1[redacted].The name of the place is tlcgreat fun.My identification number there is [redacted].

Please see what you can do to get me my check.

I called the Conn business bureau and understand that you are handling my case I also understand that they have scammed many people.I read postings on the internet about what they have done to other people

Again,my name is [redacted] case number is Revdex.com[redacted]

Thank you

Business

Response:

Thank you for correspondence regarding [redacted]’s additional concerns with her Great Fun membership.

According to our records, we have issued a refund of $839.30 to Ms. [redacted]’s credit card account as full reimbursement of the membership fees that she was charged. Our records also indicate that this refund has been accepted by Ms. [redacted]’s financial institution. Please ask Ms. [redacted] to contact her credit card company to verify that they have received the refund that we issued and that it has been posted to her account.

We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Jason Anderson

Customer Relations

Consumer

Response:

From: [redacted]

Sent: Thursday, December 05, 2013 8:35 PM

To: Revdex.com

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

thank you for all your help in resolving this matter

sincerely,

Review: This company has been taking money from my bank account on a monthly basis for years. Every time I contact them, they claim I am getting coupons in return. When I state that I am not receiving coupons, they tell me I have to get them online. I do not have internet access.Desired Settlement: I would like to have them stop taking money out of my account, and refund me all that they have taken.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with The Plus Package, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide. Our records indicate that Ms. [redacted] was enrolled in The Plus Package program through her participating financial institution, [redacted]. The Plus Package program provides various health discounts and savings benefits including access to the Rx Advantage Prescription Drug Program, discounts on prescription eyeglasses and contacts at participating optical providers nationwide, and coupons through [redacted]

Please be assured that we make every effort to comply with a member’s request to cancel their membership in The Plus Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms. [redacted] can be assured that her membership was canceled by ABG on June 20, 2014. Please ask Ms. [redacted] to contact her bank to request a refund of the fees that she was charged for the service as these fees were being billed to her account by the financial institution

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Good Morning :

I received a letter from AFFINION Benefits Group on 28th March that my coverage on Accidental Death and Dismemberment Insurance benefit will be reduced or will be terminated due to age.

I called the 800 # on May 30th and cancelled my insurance. I requested refund on full premium payments.

They refused to give back my payments on premium from Dec 2005 to Feb 2015. I want it all back as I feel I have been rip off paying all these years for nothing. Please help me -

I found this link as well when I sent my complaint to [redacted] with supporting papers.

[redacted]Desired Settlement: Full refund of $3,696.00 by cheque to my name and address.

Business

Response:

June 3, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office. Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter. Sincerely, Third Party Administrator cc: carrier

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They should respond that they are sending Cheque refund to my address of the requested amount $3696.00. It is a big amount I paid between 2003-2015 that services was not rendered at all. I could use to pay my medical bills and my mother's.

Sincerely,

Review: I never signed up for great fun service and they have been taking money from my checking account since February of 2013 and I called to get it straightened out and she wouldn't give me back my money and she didnt want to cancel my account. I had to keep telling her I do not want the service at all and I just want my money back.Desired Settlement: I want all my money that they have taken from me reimbursed to me.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Great Fun on January 16th, 2013. On that date, she was asked if she would like to learn about a special offer for $40 worth of [redacted] gift cards when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in Great Fun.

During the enrollment, Ms. [redacted] was also provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling a toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on September 30th, 2013, and a full refund of $140.93 is being issued to her debit card account.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I got pulled into signing up for a subsidiary travel service within this company, Trilegiant's Travelers Advantage, over a year ago when making a purchase on a hotel room. I was aware that I would be placed on a recurring payment plan if I did not call back to cancel; thus, I distinctly remember calling back a couple weeks later to cancel. I do not remember how this situation was resolved, but clearly it did nothing to eliminate the recurring payments. I recently checked my bank account - which has many other transactions on it - for errant charges and found a monthly charge of $16.99 from Travelers Advantage. I was extremely disappointed to learnt that these charges were not stopped for a service I have not used since the first transaction. The sum total of these charges is now about $300. Perhaps the most infuriating element of this ordeal is that I have not received any correspondence from Travelers Advantage through email, mail, or other services. I have not received any withdrawal statements, invoices, or confirmations of my continuing membership. I have not even received promotional material that would imply I was still a member in the program. Since I know Travelers Advantage must have my contact info, it makes the situation that much more disappointing and annoying that I have not received any contact for the $300 they have taken from me (with no usage of the account on my end). I find this troubling, and I'm concerned others may be forfeiting their money as well without any contact from Travelers Advantage. I called Travelers Advantage to rectify the situation, and thankfully I was met with attentive customer service. However, I informed them that I'd at least like most of my membership fees back since I feel I was wronged by not receiving any information about their charges and the membership, but they only offered $100 of the $300. I would prefer I receive most of the funds back - at least $200.Desired Settlement: I was promised $100 out of the $300 that I've paid to travelers advantage over the past year and a half. However, I feel that I have been wronged by the company's lack of contact and notification of continuing charges and would prefer at least $200 as a settlement.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, [redacted] membership was canceled on March 5, 2015, and a refund totaling $272.84 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am a [redacted] senior citizen. I have noticed unauthorized charges for $90.00 on my bank account from Affinion group for "Accidental Death and Dismemberment Insurance Coverage". I never signed or consented to purchasing any kind of insurance, yet I was charged twice. I have called the company and was told to fill out a cancellation form and one of the options for cancellation was "Denial of Enrollment- I did not enroll or apply for this insurance coverage". For anyone with an ethical mind set, this is a red flag and I was automatically enrolled in their scam insurance. I also seen complaints from others also automatically being enrolled for not responding.How is this company not shut down?How do employees carelessly carry out these unethical practices?Revdex.com HELP!Desired Settlement: $180.00 + information for Revdex.com

Business

Response:

October 16, 2013

VIA ONLINE SUBMISSION

Dear Madam or Sir:

This is in response to the complaint filed with your office.

Please be advised as this matter pertains to insurance, due to Privacy we are unable to respond to his complaint on this website. Please be assured a response will me mailed to the complaintant addressing the concerns outlined in their complaint. This resposne will be sent within 7-10 business days.

We appreciate your understanding in this matter.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

cc: Carrier

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: under no circumstances did I give this company a verbal or written agreement to automatically with a monthly fee for services from my citizens bank account. it was brought to my attention on 2/5 that a $14 was debited from my checking acct. I was at work and did not make any transactions on this date. after obtaining the information from my bank on 2/5 it was brought to my attention that this company has been withdrawing a monthly fee for services that I do not use. when I called this company spoke with a man named [redacted] he informed me that I had signed up for this back in Jan 2013. I had purchased movie tickets to attend my local movie theater. Approx 1 month later I was mailed a rebate for $20 in which I cashed it with out any knowledge that I just signed up for this companies service. This company has been debiting a monthly fee from my checking acct from Jan 1 2013 to PRESENT. I DEMAND THAT ALL MONTHLY DEBITTED AMOUNT BE RETURNED TO MY CHECKING ACCT PLUS INTEREST. I NEVER GAVE ANY AUTHORIZATION FOR THIS COMPANY TO BE WITH DRAWING ANY MONEY. I AM THANFUL THAT MY BANK PROVIDED MWE WITH THIS INFORMATIONTHAT WAS GOING ON. I COULDNT FIGURE OUT HOW I WAS MISSING MONEY FROM MY CHECKING ACCT FOR THE LAST 2YRS. AGAIN I AM ASKING FOR ALL MONEY RETURNED TO MY CHECKING AACT FROM JAN 1 2013 TO PRESENT. THIS IS FRAUD AND TAKING ADVANTAGE OF CUSTOMERS AT NO TIME DID I WANT OR USE THIS COMPANIES SERVICES. I PLAN ON CONTACTING MY STATE ATTY GENERAL FOR THIS IS FRAUD TAKING ADVANTAGE OF THE CONSUMER. I DEMAND ALL MONIES RETURNED PLUS INTEREST. THANK YOU FOR YOUR TIMEDesired Settlement: DEMAND ALL MONTHLY FEES THAT WERE TAKING OUT OF MY CHECKING ACCT. PLUS INTEREST. AT NO TIME DID I EVER GIVE WRITTEN OR VERBAL PERMISSION THAT THIS COMPANY TO TAKE MONEY OUT OF MY ACCT. THEY DID THIS FOR 2YRS. IF IT WAS $14 A MONTH THEN I WANT $672 REFUNDED WITH INTEREST IF IT WAS MORE THEN $14 A MONTH I WANT IT ALL BACK PLUS INTEREST.

Business

Response:

Our records show that [redacted] completed an online transaction at [redacted] on January 11, 2013. After completing the transaction she wasoffered a free 30-day trial of our Shopper Discounts and Rewards service and $20 Cash Back for trying our service, which she accepted. [redacted] accepted the trial membership offer for Shopper Discounts and Rewards by entering her name, address, card information and email address and thenclicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details”. The Offer and Billing Details set forth the terms of the offer, including the $14 monthly membership fee following the free trial and advisethe consumer that the fee will be billed to the credit or debit card he used for his transaction with [redacted]. “By completing the information below and entering your email address as your electronic signature you confirmthat you have read and agree to the Offer and Billing Details and after your FREE trial of 30 days you authorize Shopper Discounts and Rewards to use theinformation you provided for billing the membership fee of $14 a month until you cancel.” Thus, by accepting the offer, [redacted] agreed that the Shopper Discounts and Rewards $14 monthly membership fee would be billed to the creditor debit card used in connection with her transaction with [redacted]. Immediately after clicking the “YES!” button, she was taken to another screen welcoming her to the program. We sent [redacted] emails reminding her to use the benefits of her membership. On January 28, 2013, we sent [redacted] an email to remind her that the free trial membership would conclude on February 9, 2013, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. [redacted] was charged the first $14 monthly membership fee at the end of her free trialmembership on February 10, 2013. That same day, we sent her an email reminding her of the benefits of the membership. She was charged the monthly membership fee from February of 2014 to January of 2015. In addition, we continued to send emails to her emails on the following dates:March 11, 2013, April 10, 2013, May 10, 2013, June 9, 2013, July 9, 2013, August 8, 2013, September 7, 2013, November 8, 2013, December 6, 2013, January 5,2014, February 4, 2014, March 6, 2014, April 5, 2014, May 5, 2014, June 4, 2014, July 4, 2014, August 3, 2014, September 2, 2014, October 2, 2014,November 1, 2014, December 11, 2014, December 31, 2014 and January 30, 2015, reminding her to use all the benefits of the Shopper Discounts and Rewards service.[redacted]’s Shopper Discounts and Rewards membership was canceled and twenty-four (24) credits of $14 were issued to her account on February 10, 2016. These credits represent full reimbursement of membership fees that were billed to [redacted]’s account. Shopper Discounts and Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choicesregarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediatelynext to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Shopper Discountsand Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links inorder to find these details. Moreover, when a misunderstanding such as the one with [redacted] occurs, we are pleased to cancel a customer’s membership, as wehave in this instance. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.Sincerely,[redacted]Manager, Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I signed up for shoppers advantage service under false pretenses. I was told that if I signed up for the service and canceled within 30 days I would not be charged for the service and in addition I would receive a $50 check. I have been charged for a service that I did not want $16.99 monthly and I have not recived a check for $50. I sent cancellation notices two times to the address in which I was told with all the information that was required. I am requesting a refund and a $50 check.Desired Settlement: I am requesting a refund for the months charged (January- May) and a $50 check. My service number is [redacted].

Business

Response:

Thank you for [redacted]'s correspondence regarding his concerns with his Shoppers Advantage and Travelers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Travelers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in our Shoppers Advantage and Travelers Advantage services on January 4th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Shoppers Advantage and Travelers Advantage, which our records indicate he accepted. The offer for joining Shoppers Advantage was $20 worth of rebates for gas purchases. The offer related to Travelers Advantage was $100 in rebates for purchases from [redacted]. According to the terms of the agreements for Shoppers Advantage and Travelers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Shoppers Advantage and Travelers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention and I will have his rebates processed by our Claims department.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on January 28th, 2014, and he was not charged a monthly fee for the service. Mr. [redacted]’s Travelers Advantage membership was canceled on May 13th, 2014, and a refund totaling $50.97 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I signed up for a $50.00 rebate on a airfare and authorized $1.00 for 30 days. After 2 weeks, I never received the rebate, then I called and cancelled before the 30 days time frame.

I found out today they took out $2.00, -$1.00 for Shoppers Advantage company and-$1.00 for their ''sister company'' Great Fun which I did not authorize for.

They have taken $16.99 twice in November 2014 and 4 times in December 2014.I just found out today ,as I got my paper statement in the mail for the 1st time this month.

And went back to search my Oct/November statements too. I also researched online that Shoppers Advantage have been stealing from a lot of people like this, even after cancelling.

I called this evening and was asked for a cancellation number, which they did not give the 1st time .but today gave me # [redacted].

I also cancelled my credit card number. Because the online stories said they will keep charging your card.Desired Settlement: Return the $102.94 they took from my credit card account and give me my $50.00 rebate that I initially paid $1.00 for.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on September 5, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted. The offer for joining Shoppers Advantage was $20 worth of gas purchase rebates. The offer related to Great Fun was $100 in rebates for purchases from [redacted]. According to the terms of the agreement for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us the she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on January 3, 2015, and a full refund of $51.97 is being issued to her credit card account. Ms. [redacted]’s Great Fun membership was canceled on January 5, 2015, and an additional refund of $51.97 is being issued to her account as full reimbursement of the fees that she was charged for this service. In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within six to eight weeks. We regret that that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Affinion Group took out multiple funds from my checking account for a life insurance that I never applied for and I don't know how they got my account# with [redacted]. I called Affinion and was told that I applied for this insurance and send me documents for a signature verification. I had to take leave for this to travel 2 and half hours to Gallup NM to the Credit Union and get a the documents certified that has my signature on it at the credit union and send it back along with my drivers license and total amount taken out along it proof that it was taken out. I did what they asked me to do and they only refund me $135.00 back into my checking account and they are not refunding me back the rest of the funds they took including the overdraft that was taken out at the time they took out the money. total amount. $199.00. I don't know if I can ask for additional money back including the interest it would have accumulated, the gas I bought to travel into Gallup, where the credit union is located, and taking leave from work to try to take care of this. I've been trying to have them return my money since the first week of February when I found out that Affinion's been taking money. also after sending back the documents they requested for me to fill out and sending me back somebody elses information that have the same name as my but this person have a middle name. [redacted] is here name and has her husband as her benificiary. i'm single so it's defiently not mineDesired Settlement: I like to get a full refund of the money that was taken out of my account which I never gave authorzation to have Affinion take money from my account, how they get it, I don't know. if possible get rembuse for the days I had to take leave from my work to try and take care of this and for the gas/'mileage I use to go the [redacted], that's 2 and half hours travel. this has taken far too long although I did what they told me to do.

Business

Response:

April 27, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office. Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter. Sincerely, Third Party Administrator cc: carrier

Review: I had called for reservation of room in [redacted] for [redacted] on May 25th 2013 at about 3:00-4:00pm. During that time I was directed to Shoppers Adavantage Sales representative by the [redacted] representative stating that I can get $40.00 cash back. There was a lady sales representative on the phone and she kept pitching me with the sales despite the fact I told her that I was not interested. She told me that the first charge is only $1.00( and abt 17.00 charge starting next month) and that I can cancel my membership insinuating me once I get the cash back. Then she told me about the cash back in the motel bill in [redacted]. Upon furthur inquiry of how I can get the cash back in my motel bill for the stay in [redacted] and if there is any process involved, she told me that they would email me within 5-10 business days and I will have to mail Shoppers advantage my Bill that I paid to [redacted] to get the cash back. Then, Shoppers advantage would send me a cheque for the cash back. However, since I did not receive any such mail, I called on May 30th 2013 exactly 2:11 pm to inquiry. (ph# X-XXX-XXX-XXXX). This Shoppers Advantage representative tells me she does not know anything about any such offer and kept referring to the gas voucher sent to me which has no value to me. (total 4 gas vouchers of $10.00 each of which one is already expired and the rest of the three is good for desparate time intervals upon which I would have already paid more for my membership than what I am getting from the vouchers) She kept telling me that information was given to me by someone from Sales department. When I asked her if she could provide me the number for the sales department, she tells me that she does not have the number in the Rooster. When I further asked her how I can track that lady who provided me with wrong information and deluded me, she said she had no idea and try googling. I am very disspointed with Shoppers Advantage for imparting wrong information and misdirecting me and would be grateful for any compensation provided.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Cash back for my recent stay in [redacted] motel as the Sales lady pitched.

Business

Response:

Business Response /* (1000, 5, 2013/08/15) */

Thank you for your correspondence regarding [redacted]'s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] enrolled in both our Shoppers Advantage and Travelers Advantage services on May 26th, 2013 after being transferred to one of our representatives by [redacted]. Mr. [redacted] was asked if he would like to learn about a special offer when trying the services for trial periods. The offer related to the Shoppers Advantage membership was $40 in gas rebates. The offer for enrolling in Travelers Advantage was a $20 rebate toward a current hotel stay and a $20 rebate toward a future hotel stay. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he was charged the monthly membership fees. The terms of the agreement provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

In order to avail himself of the promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with the corresponding receipts. Upon receipt of the completed rebate forms and receipts, his rebate checks would have been delivered within 4-6 weeks.

We regret that Mr. [redacted] did not receive his hotel rebates in a timely manner. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either email ([redacted].com) or fax (XXX-XXX-XXXX) a copy of his hotel receipts to my attention, and we will have a $40 check issued to him.

Please be assured that we make every effort to ensure that members are satisfied with their membership in Shoppers Advantage and Travelers Advantage. As such, Mr. [redacted]'s Shoppers Advantage membership was canceled on May 30th, 2013, and he was not charged a monthly fee for the service. Additionally, Mr. [redacted]'s Travelers Advantage membership was canceled on August 15, 2013, and a $17.99 credit will be issued to his credit or debit card account as full reimbursement of the fees he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I was paying for a Family Plan since 2002 in error - they promised $387.50 Refund since 6/3/13 - they keep saying chek issued wait 15 business days.

I want my Refund Check of $387.50 for over payment of premiums to be issued and mailed to me as I need funds for upcoming surgery and planned on the check since first told it was approved. Please help me - I am really upset that [redacted] aka [redacted] will not help me as Policy was purchased thru [redacted] on their suggestion. I felt safe purchasing Accidental Death Benefit on the suggestion of the Bank - If [redacted] does not honor - they should have let me know.Desired Settlement: I want my Refund Check of $387.50 for over payment of premiums to be issued and mailed to me as I need funds for upcoming surgery and planned on the check since first told it was approved. Please help me - I am really upset that [redacted] aka [redacted] will not help me as Policy was purchased thru Sov Bank on their suggestion. I felt safe purchasing Accidental Death Benefit on the suggestion of the Bank - If [redacted] does not honor - they should have let me know.

Business

Response:

Business Response /* (1000, 5, 2013/08/08) */

We are still currently researching Ms. D'[redacted]'s concerns. We will respond shortly with our response.

Thank you.

Business Response /* (1000, 7, 2013/08/09) */

Revdex.com Case Number 251vg4jr9

Augus 8, 2013

This is in response to the above referenced complaint received in your office.

As this complain pertains to insurance, for privacy reasons we are unable to provide specific details on this website.

Please be assured a detailed response will be sent to the complainant addressing their concerns.

Sincerely,

Affinion Benefits Group, LLC

cc: Carrier

Review: I have being charge for a membership without my knowledge

Product_Or_Service: membership without knowledge

Order_Number: XXXXXXXX

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Refund all my money

Business

Response:

Business Response /* (1000, 5, 2013/07/17) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun service on April 25th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun, which our records indicate she accepted. According to the terms of the agreement for Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.

Great Fun goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]'s membership was canceled on July 16th, 2013, and a refund of $34.98 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: My name is [redacted]. On 15th of June, 2013 at 12:19 PM, I called the Buyers Advantage office and spoke with one of the representatives to cancel my so called $2 first month (initial) membership and to avoid being charged for the next month. The representative assured me that he canceled my membership but on July 2nd, 2013 our bank account was charged $16.99.For your consideration I have included a copy of the transaction from our bank statement: Post Date Description 07/02/2013 DEBIT PURCHASE TLG*EVRYDAYXXXXXXXXJUN XXX-XXXXXXX XXXXXXXXXXXX XXXXXXXX Jul 1 16.99\par

Desired Settlement: Please refund the amount back and make sure the cancellation is done.Thank you for your cooperation

Business

Response:

Business Response /* (1000, 5, 2013/07/12) */

Thank you for your correspondence regarding [redacted]'s concerns with his Buyers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Buyers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Buyers Advantage and Everyday Privileges Gold services on May 11th, 2013, after being transferred to one of our representatives by [redacted]. If Mr. [redacted] did not inform us that he wished to cancel these memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Buyers Advantage and Everyday Privileges Gold. As such, Mr. [redacted]'s Buyers Advantage membership was canceled on June 15th, 2013, during the trial period, and he was not charged a monthly fee for the service. Mr. [redacted]'s Everyday Privileges Gold membership was canceled on July 12th, 2013, and a $16.99 refund will be issued to his debit card account as reimbursement of the monthly fee that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Since 2010 this company has been taking $15.99 from my account and I just noticed it because of the small charge amount. They stated they sent us a "collection card" when we called them about this charge and we have never received anyhthing from the company. This is supposdly a fee for the use of this "collection card". This may also be under my wife's name of [redacted], at the same address.We have called them and they have stopped the charges however; we would like our money back, I saw on line that there are many cases against this company for similar issues, please help us revoce some of these funds! we would like to get $750.00 for the fees they took and the time and trouble that this has caused us. The total amount taken in the past three years is approximately $575.00 and we are owed that money. Granted we should have cuaght it sooner however, it never should have happened in the first place, thank you![redacted]

Product_Or_Service: Collection Card

Order_Number: N.A.

Account_Number: N.A.

Desired Settlement: DesiredSettlementID: Refund

$750.00 minimum for fees they took in the amount of approximately $576.00 over the past few years and comepensation for the time and trouble this has caused me and my wife. We would actually prefer to get $1,000.00 but we truly just want our money back and appreciate anything you can do.

Business

Response:

Business Response /* (1000, 5, 2013/07/12) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s AutoVantage Enhanced membership, a service provided by Trilegiant Corporation.

By way of background, AutoVantage Enhanced is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in AutoVantage Enhanced. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mrs. [redacted] was enrolled in AutoVantage Enhanced after receiving a solicitation which was mailed to select Collections Etc. customers. A consumer who received the solicitation was invited to cash a check for $8.25 to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit or debit card.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the AutoVantage Enhanced membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Mrs. [redacted] was enrolled in AutoVantage Enhanced on May 4th, 2010, after she cashed the check for $8.25. We are mailing Mrs. [redacted] a copy of the check for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in AutoVantage Enhanced. As such, Mrs. [redacted]'s membership was canceled

on June 19th, 2013, and a full refund of $575.64 will be issued to the credit or debit card account that was charged.

We have also taken immediate steps to remove Mrs. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. and Mrs. De [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (-5, 8, 2013/07/17) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

They already put the money back into the account, they refunded what they took. Thank you for your help and we truly appreciate the quick attention to this matter!

Review: The service was for savings at various stores, however these were stores I did not use. I had 14 days to cancel my subscription which I called and did. The next month [redacted] withdrew $19.99 from my bank account. I called and told them I had cancelled subscription and was told ok they would refund my money in 3 to 5 days. They did not refund my money and took another $19.99 again this month. One one July 1 and another on July 29th. When I called again their rep said he could not find where I cancelled and that there is a no refund policy on the subscription but he would cancel my subscription. I would like my money back since I called and cancelled within the 14 days. I feel like this is a scam and they just keep taking money from your bank account once they have your card number regardless of you calling and canceling during your trial time.Desired Settlement: My two payments of $19.99 removed from my checking account.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted], services provided by [redacted] Corporation.

Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] on April 29, 2014. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] and [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further.

[redacted] can be assured that her [redacted] membership was canceled on June 26, 2014, and a refund of $19.99 was issued to her debit card account. [redacted]’s [redacted] membership was canceled on July 30, 2014, and an additional refund of $40.98 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This Company: TRAVEL ADVANTAGE, Mailing Address is: [redacted], but uses a Phone Number out of CT of [redacted] which is listed on the Bank Account taking out Money, and IS JUST ONE OF THE "Sister Companies," Associate to others involved: Also connected to: Shoppers Advantage, Address: [redacted] aka: Everyday Privilege Service www.[redacted].com Phone Number [redacted] CT Listed on Bank Account taking out Money, and when you call either of the Connecticut Numbers they will transfer over to each other and both giving you the Phone Number to be able to Cancel out as: [redacted] and I asked for a Mailing Address from a Cust. Rep [redacted] from Travel Advantage: [redacted] CT, and she gave me the Mailing Address as: [redacted] so that is why I am first starting with [redacted]. I am [redacted], TN [redacted] and these Scams listed above and more and more are popping up daily on My Fathers and my Bank Account taking out Money.My Father: [redacted] is the Target, He is 84 yrs Old, and suffers from Dementia/Alzheimer, Address [redacted], TN [redacted] and he is a Victim and the Main Owner of the Bank Acct and I a Joint Owner because I am Caretaker and Pay all the Bills. Everyday now money is being With drawn and I will show you the ones from: CT with Mailing Address to [redacted].Transaction Date:01/12/15 $1.00 Bill Pmt W/D #[redacted]JAN [redacted] $1.00 Bill Pmt W/D #[redacted] CT I have contacted the Attorney General Office-CT also.I want My Fathers Name Removed Entirely from any of the Company/Companies associated Companies Removed, Address Removed, Phone Number Removed, etc. All Money Returned, and No further Money Taken Out Immediately. Needs a full Investigation on exactly How Many Companies are operating out of Co. Address & States Involved.Desired Settlement: Refund and Other:I want My Fathers Name Removed Entirely from any of the Company/Companies associated Companies Removed, Address Removed, Phone Number Removed, etc. All Money Returned, and No further Money Taken Out Immediately. Needs a full Investigation on exactly How Many Companies are operating out of this Company/Companies & using Alias Names & Address & States Involved. Seems as though the Affinion Group, Inc. is in Practice again under other names, States once more!

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Travelers Advantage and Everyday Privileges Gold memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Everyday Privileges Gold are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that [redacted] was enrolled in both Travelers Advantage and Everyday Privileges Gold on January 7, 2015. On that date, Mr.[redacted] was asked if he would like to learn about special offers for $25 [redacted] gift cards when trying the services for trial periods. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Travelers Advantage and Everyday Privileges Gold. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Everyday Privileges Gold. As such, Mr. [redacted]’s Travelers Advantage membership was canceled on January 10, 2015, and his Everyday Privileges Gold membership was canceled on January 13, 2015. A refund will be issued to Mr. [redacted]s debit card account for the two $1.00 trial fees that he was charged. We apologize for any inconvenience that Mr.[redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,

Consumer

Response:

Review:[redacted]

I am rejecting this response because:

Sincerely,[redacted]See Attached Document

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with [redacted]’s Travelers Advantage and Everyday Privileges Gold memberships. During the enrollments in Travelers Advantage and Everyday Privileges Gold, Mr. [redacted] was provided with the terms of the memberships, including billing and cancellation terms. Great care is taken to ensure that the consumer authorizes enrollment in the programs. According to the terms of the agreements for Travelers Advantage and Everyday Privileges Gold, if Mr.[redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers. Ms.[redacted] can be assured that Mr. [redacted]’s Travelers Advantage and Everyday Privileges Gold memberships were both canceled during their trial periods, and a refund has issued to his debit card account for the two $1.00 trial fees that he was charged. Please ask Ms.[redacted] to allow up to seven business days for the refunds to post to the account. Sincerely,

Check fields!

Write a review of Affinion Group, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Affinion Group, Inc. Rating

Overall satisfaction rating

Description: Buying Clubs & Group Purchasing Service, Marketing Consultants

Address: 313 Talbot Blvd, Chestertown, Maryland, United States, 21620-1016

Phone:

Show more...

Web:

This website was reported to be associated with Affinion Group, Inc..



Add contact information for Affinion Group, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated