AL and PO Corporation

Shipping Information FAST & FREE GROUND SHIPPING We offer the fastest in the industry FREE SHIPPING on most orders to Continental USA on orders of $or more and only $on orders under $39: plus we include Alaska, Puerto Rico, Hawaii, Guam and other US addresses such as APO/FPOFree
Shipping is also available on Canadian orders of $or more Standard Shipping Methods Standard Saver (USPS) FREE on orders of $or more and only $on orders under $Sent via USPSTypical shipping time is 4-business days (excludes weekends) but please allow business days before contacting us in the event of not receiving your orderCertain heavier items will have a shipping charge including washing solutions ($2.95, $or $for quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95)https://www.compressionsale.com/shipping-information.html We have the legal right to advertise it but also it states there on most orders they have to read the company policyWe cannot force customer to read so that is not our fault

Our shipping policy clearly states that back orders ship out using the same method as requested on the order once the item is no longer back orderedWe do not manufacture any of the items we sell, as we are simply a dealer for a number of brandsTherefore back orders are out of our controlWe do
apologize for the delay, but unfortunately this situation is in fact out of our control since our company has no influence over the manufacturers' production schedules

Customer submitted a return/exchange request on 8/8/17, which our return policy specifically informs customers that the items qualify for either an exchange or store creditWe also have tried to offer customer a different brand but customer declined, which she then qualifies for a store credit that does not have an expiration date. Below is the terms and conditions customer agreed to at point of sale.Terms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefullyRETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase dateProducts that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returnedHow to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com ** *** *** *** *** *** ** ***Please allow 2-weeks for processingAny items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA) FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receiptThe following brands only qualify for an exchange: Jobst Brand Relief, Maternity, Sigvaris Access, Mediven Assure, Curad, Futuro, Mediven, Juzo Basic, Truform, Therafirm,Second Skin, Activa, Rejuvahealth, Sockwell, DrScholl's, CSX Sport, Zensah, McDavid, Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable.

This order was shipped from manufacture, when customer contacted us we right away and went ahead to contact manufacture which is *** and *** went head and send product out alreay UPS *** Delivered On: Friday, 05/11/at 2:P.MLeft At:Front
DoorReceived By: DRIVER RELEASE

The item was on back order, the email the customer received, was informing of the shipping carrierthe package was shipped directly form the manufactureWe have no control over a back order, and once the item was avallable it was shipped over night, therefore no refund will be given for shipping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***because there website is condescending it says easy returns up to days but then if you read the fine print it says your money will only be refunded if it’s within days of the purchase date! Well how convenient for them to say my order was on back order and by the time it was delivered it was days and they said they won’t refund my money now which is why I wanted to cancel my order before it got shippped!!!! This company is a scam!!!!! Also they had sent me an email saying these products are only available for exchange or store credit and they list a bunch of products which is ALL the products they sell!!!!!!

Shipping Information FAST & FREE GROUND SHIPPING We offer the fastest in the industry FREE SHIPPING on most orders to Continental USA on orders of $or more and only $on orders under $39: plus we include Alaska, Puerto Rico, Hawaii, Guam and other US addresses such as APO/FPOFree Shipping is also available on Canadian orders of $or more Standard Shipping Methods Standard Saver (USPS) FREE on orders of $or more and only $on orders under $Sent via USPSTypical shipping time is 4-business days (excludes weekends) but please allow business days before contacting us in the event of not receiving your orderCertain heavier items will have a shipping charge including washing solutions ($2.95, $or $for quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95)Shipping Options and Prices Domestic Shipping Order Cost Method Shipping Time Price Under $ Standard Saver 4-business days $ $& Up Standard Saver 4-business days FREE Any Rush 3-business days $ Any Express Saver 2-business days $ Any 2nd Day Air 1-business days $ Any Next Day Air business day $ *Free Shipping applies to all compression stockings over $Certain heavier items such as stocking donners and washing solution are charged shipping.https://www.compressionsale.com/shipping-information.html

I purchased a total of pairs of socks I opened twoThere were three unopened still in their original packaging socks left and I requested a return authorization for the three pairs of socks, the day after the socks arrived So why was a return authorization not granted for the three pairs of socks

Complaint: ***
I am rejecting this response because: I have shipped the product back at my own expense because this disreputable company is not honest enough to make right a mistake they madeI was penalized for their mistake and am out $for this transaction for which I gained nothing except a lot time begging them to do the right thingI was told again that my option was to pay more money for the incorrect item, and then they would ship the correct item with a return label for the incorrect item to return for a refund of the correct itemNo kidding, that is the policy they said is place so they would be assured to not lose money????????Not sure how simply sending me a return label for the incorrect item was such a risk, they still had the money I paid for the item which was $more than the mistaken item they shipped meMy guess is shipping out the wrong item is a common practice with this companyThis complaint is closed because they refuse to do the right thing, but I want anyone to know who may be thinking of purchasing from this company, BUYER BEWARE!
Sincerely,
*** ***

The customer can give us a *** *** ask to speak to *** and he will make sure the exchange items will be shipped to the customer

Complaint: ***
I am rejecting this response because I do not feel that is an appropriate resolutionI selected the exact item I needed, I do not feel it's appropriate to keep my money and send me an item I do not wantHad I desired a different brand, color, or size I would've ordered just thatSeeing as you are unable to fulfill my original order I think a refund is the correct way to handle this situation
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The email advertising that I received, and have on file, for The Presidents' Week Sale clearly states 30% off ALL Therafirm If Compressionsale.com had ANY integrity or valued their customers they would gladly have adjusted my sale so that I would receive the advertised pricedUnfortunately, I neglected to put the "THE10" coupon when checking out and am disgusted with their flagrant disregard to satisfy a customer and seemingly deceptive practices! They seem to go out of their way to annoy and irritate customers and don't realize that in giving me the adjustment that I WAS entitled to they could have retained a customer, instead I am left completely disgusted with their response!
Sincerely,
*** ***

That is not what was said, if you are requesting for a refund, you the customer is responsible to ship it back to us, we will only issue a return label to resend back out the correct item

We have fulfilled the customer's request for a replacement. The manufacturer does not ship replacements internationally so that is a charge our company has to incur. We do not manufacture any of the items we sell as we are simply a retailer. The reduced rate that we offered is our standard rate international replacement orders

Our return policy is outline different places on the website that give the same informationyes it does state that we can do returns within days, but it also states in the next paragraph that certain brands can not be refundedeverything is the same boldness, same font size, same everything
This customer will be subject to the policy

We have provided return label (tracking# *** as of today we have not received item back to replace it with the correct color

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***ATTEN: Would like for the tracking information to be forwarded to meThank you!

Complaint: ***
I am rejecting this response because: it is a very poor policy and their reasoning is not acceptable
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/14) */
Based on the item which was ordered, and also stated in our return policy that these items if NOT worn qualify for an exchange or store credit being Medical Grade stockings

Complaint: ***
I am rejecting this response because they sent the wrong productThis was an intentional act on their partI will be happy to return the wrong product when they send me a prepaid postage returnI will not pay the postage since they INTENTIONALLY sent the wrong productFurthermore, I will not pay a restocking feeI want a full refund or the 472RI have a print out of the chat where they claimed the item was on back orderThe product was no longer available anywhere else and I can document thatSending the wrong product was an intentional and malicious actI challenge compression sports to produce an invoice they have from McDavid or any other supplier proving that they ordered and a 472R. Furthermore attached is a video of me opening their packageThis clearly shows they sent the wrong item.
Sincerely,
*** ***