AL and PO Corporation

Complaint: ***
I am rejecting this response because:
AGAIN, I AM THE CUSTOMERI DONT CARE WHO COVERS THE COSTS BUT IT SURE AS HELL SHOULDNT BE THE CUSTOMERTHE PRODUCT NEVER SHOULD HAVE BEEN SENT OUT! IN GOOD FAITH TO.THE CUSTOMER YOU SHOULD BE COVERING THIS LOSS..DOES THIS HAPPEN A LOT?! I WOULD SERIOUSLY APPRECIATE EITHER A FULL REFUND ASAP OR REPLACEMENT FREE OF CHARGEIVE ALREADY HAD TO WORK SHORTER HOURS.DUE TO PAINFULL FEET WHICH THE STOCKINGS ARE SUPPOSED TO HELP
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I do not feel that is an appropriate resolutionI selected the exact item I needed, I do not feel it's appropriate to keep my money and send me an item I do not wantHad I desired a different brand, color, or size I would've ordered just thatSeeing as you are unable to fulfill my original order I think a refund is the correct way to handle this situation
Sincerely,
*** ***

We always have a supervisor on duty, his name is *** and the customer is more then welcomed to speak to himThis customer paid for 2-business day delivery, unfortuantly the manufacture was having some issues, so we had the order shipped at no extra charge to the customer via over night
delivery by ups ***no refund will be given for shipping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***because there website is condescending it says easy returns up to days but then if you read the fine print it says your money will only be refunded if it’s within days of the purchase date! Well how convenient for them to say my order was on back order and by the time it was delivered it was days and they said they won’t refund my money now which is why I wanted to cancel my order before it got shippped!!!! This company is a scam!!!!! Also they had sent me an email saying these products are only available for exchange or store credit and they list a bunch of products which is ALL the products they sell!!!!!!

Shipping Information FAST & FREE GROUND SHIPPING We offer the fastest in the industry FREE SHIPPING on most orders to Continental USA on orders of $or more and only $on orders under $39: plus we include Alaska, Puerto Rico, Hawaii, Guam and other US addresses such as APO/FPOFree
Shipping is also available on Canadian orders of $or more Standard Shipping Methods Standard Saver (USPS) FREE on orders of $or more and only $on orders under $Sent via USPSTypical shipping time is 4-business days (excludes weekends) but please allow business days before contacting us in the event of not receiving your orderCertain heavier items will have a shipping charge including washing solutions ($2.95, $or $for quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95)https://www.compressionsale.com/shipping-information.html We have the legal right to advertise it but also it states there on most orders they have to read the company policyWe cannot force customer to read so that is not our fault

Our shipping policy clearly states that back orders ship out using the same method as requested on the order once the item is no longer back orderedWe do not manufacture any of the items we sell, as we are simply a dealer for a number of brandsTherefore back orders are out of our controlWe do
apologize for the delay, but unfortunately this situation is in fact out of our control since our company has no influence over the manufacturers' production schedules

The customer can give us a *** *** ask to speak to *** and he will make sure the exchange items will be shipped to the customer

Complaint: ***
I am rejecting this response because: I have shipped the product back at my own expense because this disreputable company is not honest enough to make right a mistake they madeI was penalized for their mistake and am out $for this transaction for which I gained nothing except a lot time begging them to do the right thingI was told again that my option was to pay more money for the incorrect item, and then they would ship the correct item with a return label for the incorrect item to return for a refund of the correct itemNo kidding, that is the policy they said is place so they would be assured to not lose money????????Not sure how simply sending me a return label for the incorrect item was such a risk, they still had the money I paid for the item which was $more than the mistaken item they shipped meMy guess is shipping out the wrong item is a common practice with this companyThis complaint is closed because they refuse to do the right thing, but I want anyone to know who may be thinking of purchasing from this company, BUYER BEWARE!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I do not feel that is an appropriate resolutionI selected the exact item I needed, I do not feel it's appropriate to keep my money and send me an item I do not wantHad I desired a different brand, color, or size I would've ordered just thatSeeing as you are unable to fulfill my original order I think a refund is the correct way to handle this situation
Sincerely,
*** ***

I purchased a total of pairs of socks I opened twoThere were three unopened still in their original packaging socks left and I requested a return authorization for the three pairs of socks, the day after the socks arrived So why was a return authorization not granted for the three pairs of socks

Shipping Information FAST & FREE GROUND SHIPPING We offer the fastest in the industry FREE SHIPPING on most orders to Continental USA on orders of $or more and only $on orders under $39: plus we include Alaska, Puerto Rico, Hawaii, Guam and other US addresses such as APO/FPOFree Shipping is also available on Canadian orders of $or more Standard Shipping Methods Standard Saver (USPS) FREE on orders of $or more and only $on orders under $Sent via USPSTypical shipping time is 4-business days (excludes weekends) but please allow business days before contacting us in the event of not receiving your orderCertain heavier items will have a shipping charge including washing solutions ($2.95, $or $for quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95)Shipping Options and Prices Domestic Shipping Order Cost Method Shipping Time Price Under $ Standard Saver 4-business days $ $& Up Standard Saver 4-business days FREE Any Rush 3-business days $ Any Express Saver 2-business days $ Any 2nd Day Air 1-business days $ Any Next Day Air business day $ *Free Shipping applies to all compression stockings over $Certain heavier items such as stocking donners and washing solution are charged shipping.https://www.compressionsale.com/shipping-information.html

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***ATTEN: Would like for the tracking information to be forwarded to meThank you!

Complaint: ***
I am rejecting this response because:The email advertising that I received, and have on file, for The Presidents' Week Sale clearly states 30% off ALL Therafirm If Compressionsale.com had ANY integrity or valued their customers they would gladly have adjusted my sale so that I would receive the advertised pricedUnfortunately, I neglected to put the "THE10" coupon when checking out and am disgusted with their flagrant disregard to satisfy a customer and seemingly deceptive practices! They seem to go out of their way to annoy and irritate customers and don't realize that in giving me the adjustment that I WAS entitled to they could have retained a customer, instead I am left completely disgusted with their response!
Sincerely,
*** ***

We do not have control over a manufacture back orderOnce the items came in, as we have not shipped anything, therefore no need to charge the customer, we collected the $reshipping and we sent the exchange itemsThe exchange was shipped via *** ***

Complaint: ***
I am rejecting this response because they sent the wrong productThis was an intentional act on their partI will be happy to return the wrong product when they send me a prepaid postage returnI will not pay the postage since they INTENTIONALLY sent the wrong productFurthermore, I will not pay a restocking feeI want a full refund or the 472RI have a print out of the chat where they claimed the item was on back orderThe product was no longer available anywhere else and I can document thatSending the wrong product was an intentional and malicious actI challenge compression sports to produce an invoice they have from McDavid or any other supplier proving that they ordered and a 472R. Furthermore attached is a video of me opening their packageThis clearly shows they sent the wrong item.
Sincerely,
*** ***

That is not what was said, if you are requesting for a refund, you the customer is responsible to ship it back to us, we will only issue a return label to resend back out the correct item

We have notified customer that the order has shipped and provide tracking informationOrder was shipped via *** tracking number ***

There was a slight back order for the replacement pairWe apologize for thatThe replacement has already been sent to the customer and it is scheduled to be delivered today according to the tracking informationAgain, we apologize for the inconvenience and appreciate the patience in the handling
of the situation

Complaint: ***
I am rejecting this response because: I ordered this product from you, not the manufacturerWhether or not you shipped it directly from your location or decided to order it from another company for some reason isn't my concernYour company's website is where my original order was placed and paid for; that makes delivery and/or replacement of lost orders your company's responsibilitySo, until the product (or a refund) arrives, this problem remains your responsibility to correct. Sincerely,
*** ***

Our return policy is outline different places on the website that give the same informationyes it does state that we can do returns within days, but it also states in the next paragraph that certain brands can not be refundedeverything is the same boldness, same font size, same everything
This customer will be subject to the policy