AL and PO Corporation

This customer was never promised a refundthe package was reshipped, and *** attempted delivery, after the 3rd attempt
they returned the packageWe had the package reshipped back out to the csutomer requesting signature confirmation via *** *** the customer signed for this package on 06/24/No refund will be given

Complaint:
***
I am rejecting this response because:Lie Sellers response is an absolute lie I have all emails and the paypal record The cancellation request was sent on the same day, minutes after the order was placed I am happy to forward all email correspondence to the Revdex.com.Lie The stated time of order is also a lie The order was placed at 10:at night, so there was likely no one there, it's not like they're *** Order placed at 10:30, received confirmation email, emailed a request to cancel at 10:36.3rd lie - and this is the biggest Order was sent at 10:on a Satnight 6-was a Saturday Emailed me back on Sunday saying it was too late to cancel as it had already shipped Really? So they shipped the order on a Saturday night, or Sunday morning? I'm not aware of any shipping companies that pick up shipments on a Sunday??Obviously they are dishonest Exactly how do you ship a package on a Sunday?Here are their store hours from their website: Store Hours: Mon-Fri 9am-5:30pm CST Sat 10am-3pm CST
Sincerely,
*** ***

What the customer is not understanding is that we offer free shipping for orders over $within the USA excluding large items and liquidsWhen you place an order, the items in the cart reflect the eligibility for free shipping. Stockings always qualify for free shipping because they are not
large items, nor liquids. The moment you place a large item or liquid in the cart, the order no longer will be eligible for free shippingThe dollar amount for free shipping is not calculated until the end, because we offer international shipping which we do not offer free shipping (except to Canada for orders over $99)We do advertise on our website and newsletters, but it is important that the customers look through our shipping information page before claiming that we are a deceptive company

Complaint: ***
I am rejecting this response because: The business, CompresionSales.com, NEVER sent me an e-mail I received NO e-mail concerning confirmation, shipment or any other subject I have returned, via certified mail with receipt, the product that they sent As of today, 5/27/2016, I have not heard from the company I challenge the company to produce proof of ANY e-mail ever sent to me As far as I know, they do not even have my e-mail address I demand a full refund of the $charged to my *** credit card
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
we were not aware that there was only a exchange or store credit. the print was so small it couldnt be read also they have nothing that fits my husband there is a tab marked refund but all u get is a message that says no refund only exchange or store credit. why would I want a store credit when they have nothing that fits my husband they are not an honorable company. also the managers are conveniently unable to be reached . isnt that convenient for them?

Initial Business Response /* (1000, 6, 2015/08/31) */
08-23-was when the order was placed which is past our return policy

We do not have control over a manufacture back orderThere are several online companies who charge the customer before the items shipsThere has been no request to cancel any order from this customer

Customer placed an online order on 09/08/which item cost is $26.04, when item is added to cart we also indicate "You Qualify For FREE Shipping on $39+ Orders!"We also have the shipping info to be viewed on our website.Shipping Information
FAST & FREE GROUND
SHIPPING
We offer
the fastest in the industry FREE SHIPPING on most orders to Continental
USA on orders of $or more and only $on orders under $39: plus we
include Alaska, Puerto Rico, Hawaii, Guam and other US addresses such
as APO/FPOFree Shipping is also available on Canadian orders of $or more
Standard Shipping Methods
Standard Saver ***
FREE on orders of $or more and only $on orders under $
Sent via *** Typical shipping time is 4-business days (excludes
weekends) but please allow business days before contacting us in the
event of not receiving your orderCertain heavier items will have a
shipping charge including washing solutions ($2.95, $or $for
quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95)
Most items will be shipped same day when ordered before 2pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI believe it is unfair that I filled out the return with in the business days and can not receive a full refund for the stockings not tried onIt was the company who did not send me the return information in hours even after I filled the return request timesI also feel 15% restocking fee is too much
Sincerely,
* ***

We contacted customer in regards the price error and no transaction was done, therefore refund was processed successfullyUnfortunately per our manufacture we weren't able to take the loss and asked customer to choose to either cancel order or charge difference in costCustomer was given an exception since per our terms and conditions that customer agreed to upon order, we don't cancel orders after its been submittedThese terms and conditions can also be viewed on our websiteCANCELLATIONS When an order is submitted, your credit card will be chargedOur ordering process is streamlined so your order will immediately be sent to processing and then shippingDue to the high volume of orders we receive we will be unable to cancel an order after submittedPlease order carefully

Complaint: ***
I am rejecting this response because:
You can just tell by their rude response how UNproffessional they areProves my pointas to why I will not work with themSome companies just don't have any class and I hope others stop supporting them as wellKarma is real!!
*** ***

Both knee supports have been sent to the customer via USPS *** and USPS ***

We have already placed an order for this customer using their store credit on the same day of this complaintWe understand that on our busier days, we have longer hold times and we apologize for the waitHowever, we will never deny the customer the ability to use their store creditThe accusation
that we profit from customers in the manner that this customer is describing is obviously unsubstantiated since they have already made an order with their creditAgain, we always allow customers to use their store credit and store credit has no expiration date with our company

We have contacted the manufacture in regards to this order, and they are currently investigating to figure out why different items were shipped for the same item numberNO emails have been received from this customer, if they had been we would have advised her of the same thing, no calls have
been made, had they been we would have advised her of the same thingThe customer is requesting for a pre paid return label, in order for that to be issued the manufacture will need to investigateThis will not happen over nightA friendly message to the customer PATIENTS IS A VIRTUE !!!

A RMA number was issued to the customer via her email ***@aol.com on 01/06/at 6.23PMPLEASE PRINT THIS AND INCLUDE IT IN YOUR RETURN PACKAGE. Your return authorization # is which needs to be written on the outside of the package in large, clear lettering.Please return
to:Compressionsale.com** *** *** *** *** *** ** ***____________________________________________________________________ Please remember all returns/exchanges need to be in originally boxes to qualifyAny Returns/Exchanges received after days from original purchase date will be refunded as store credit or can be set up as an exchange. If items have been worn they MUST be laundered prior to returning otherwise the exchange will not be processed. Once we receive the 120216-back, you will have store credit $(amount is less $exchange fee)- store credit does not expire PLEASE NOTE: We need to receive the return items days from the receipt of this authorization; otherwise, the authorization will be void

Revdex.com:
The business has stated they will only process the return authorization if I cancel this complaint. They indicate they will process the return tomorrow, October with this cancellation today
Sincerely,
*** ***

Products that are new and in their original packaging may be returned or exchanged for up to days following the original purchase date.Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned.How to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and shipping charges and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to the address provided to youPlease allow 2-weeks for processing.15% order processing charges will be deducted from refundA $shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt for an exchange or store credit if NOT worn**The following brands only qualify for an exchange if not worn: *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Any Activa items that are worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableOrthopedic items can only be exchanged or offered a store credit with no expiration dateFor orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking feeAfter an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a callWe are not responsible for incorrect orders placed by customers over the phone or website

If an order is placed with us after 5:30PM central time, no customer, and I mean NO CUSTOMER can reach us, as we are out of the office at 5:30PMIn our return policy it is stated that once an order has been placed it cannot be cancelled, this information is in the return policy

The brand that the customer ordered does not qualify for a refund, which is stated in the return policy, I suggest the customer CAREFULLY reading it to get a better understanding of the policyFor defective items, we have the customer email a picture of the defect and we forward the manufacture and
they issue replacement, very quick process, if the item is defective customer can call to get replacement or she can exchnage for knee highs or thigh highs

Customer was well aware of return policy when she submitted return / exchange request, it clearly states that the brand (*** qualifies for an exchange or store creditWe had also provided this information to customer via email when we responded to return requestCustomer has a store credit of $that can be used at any time by just calling our customer service department *** credit has no expiration date
Returns & Exchange Policy
Products that are new and in their original packaging may be returned
or exchanged for up to days following the original purchase date
Products that have been tried on are eligible for store credit/exchange
only and may only be returned within the first days of purchase
Returns received after days from original purchase date will be
refunded as store creditDue to federal health regulations, worn
product must be laundered prior to returningProducts that have been
worn and/or damaged due to consumer negligence may not be returned
Fees, Exceptions & Rules
15% order processing charges will be deducted from refundA $
shipping charge(USA), $12.95(Canada), $19.95(International) will be
applied to all exchanges which originally qualified for free shippingA
$shipping charge will be applied to exchanges of items or more
Prices on exchanges will be based on website price at the time the
exchange was requestedThis policy is subject to change without prior
noticeTherafirm products can only be returned within days of receipt
The following brands only qualify for an exchange: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
items that worn or tried on are not exchangeable or refundable
Exceptions of non-returnable items include: anti-embolism stockings,
wound care, plastic post surgical, sport socks can only be exchanged, farrow
medical wraps, and products dyed to orderShipping charges are
non-refundableFor orders that are returned back due to insufficient
address, if the customer wishes to cancel, they are subject to a 25%
restocking fee
After an order is placed by phone or through the website, the customer
has a short opportunity to change their order by giving us a callWe
are not responsible for incorrect orders placed by customers over the
phone or website