AL and PO Corporation

This is the conversation between the customer and companyCustomer asked for a refund per company policy we don't offer refundsAlso we stated to customer that we cannot control manufacture back orderBut we did ship out the product they requested *** FOR THIS PRODUCTS
FUT-*** FUT***

The customer simply does not fully understand our return policyThe last paragraph clearly states all the brands that are only exchangeableThe customer ordered items from the brands *** *** *** *** *** ***, all of which are only exchangeableThe entire policy needs to reviewed and
acknowledged by all customers to avoid this situationWe have received the returned items from the customer in good condition and their store credit has been issuedTo use credit please call our sales staff and reference your RMA number

Initial Business Response /* (1000, 5, 2015/06/12) */
We replied to the email right away asking if the items have been worn to this day there has been no response from the customerWe have a customer service number which they can call XXX-XXX-XXXX option

Revdex.com:
HELLO THIS EMAL IS TO NOTIFY YOU OF A SETTLEMENT ON CLAIN*** I APPRECIATE HOW THE Revdex.com GOT INVOLVED AND SENT A LETTER TO THE COMPANY SHORTLY AFTER THE Revdex.com LETTER WAS ISSUED I WAS NOTIFIED BY THE COMPANY THAT THEY WILL RESOLVE CLAIM IN MY FAVOR SO AGAIN I THANK YOU AND THE EMPLOYEES OF Revdex.com *** *** Sent from XFINITY Connect Mobile App

We regret to hear that the customer is not satisfied with our policy, but this is what our company offers for returnsWe are a discount website and we strictly adhere to our policies to guarantee low pricesThe customer is still welcome to return the merchandise

When we send the incorrect merchandise, we provide a return label so the customer is not required to ship the item back at their own expenseThe customer is not required to request an RMA unless it is defectiveIt is unclear to our returns department that the customer either received a different
item, or received the correct, but defective, itemWe urge the customer to call our customer service team at *** to further explain the situation and we will be able to rectify the situation

Per our terms and conditions that customer agreed to at the point of sale, the customer was certainly made aware of these termsThe return / exchange policy is also available to be view on our website and its customers responsibility to viewThe item ordered qualifies for exchange or store credit,
as of today we have not yet to receive any items in return.erms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefullyRETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase dateProducts that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returnedHow to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com 5* *** *** *** *** *** IL Please allow 2-weeks for processingAny items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA)FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receiptThe following brands only qualify for an exchange: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable

PLEASE ASK CUSTOMER TO CONTACT OUR COMPANY BETWEEN HOUR OS 9AM - 5PM CST AND ASK TO SPEAK WITH SUPERVISOR ON TEAM FOR BETTER ASSISTANT

Complaint: ***
I am rejecting this response because: An insolent reply from a dishonest business -- only to be expectedAnd to add insult to injury, these liars are spamming me for more businessThey should wait until hell freezes overFor the present, consignment of their spam to the junk folder will suffice
Sincerely,
*** ***

Complaint:
***
I am rejecting this response because:The item was not on back orderIt was shipped the same day as I purchased it at leat that's what the email they sent to me saidThey never provided me with shipping information so there was no way to tell where it was but I paid for 1-day shipping and did not receive my item until days laterI demand a refund for the price of shipping I paid since I did not receive the item in a timely manner
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: it is a very poor policy and their reasoning is not acceptable
Sincerely,
*** ***

Per company policy which the customer agreed upon it clearly states that once an order is placed we can only do a request for RMA by providing customer with an exchange or a return for store credit that doesn't expirePer manufacture since it is a medical product we cannot provide refunds because we cannot resale anything and all products must be shipped back to manufacture and we get hit a fee for that return's

We have contacted the manufacture in regards to this order, and they are currently investigating to figure out why different items were shipped for the same item numberNO emails have been received from this customer, if they had been we would have advised her of the same thing, no calls have
been made, had they been we would have advised her of the same thingThe customer is requesting for a pre paid return label, in order for that to be issued the manufacture will need to investigateThis will not happen over nightA friendly message to the customer PATIENTS IS A VIRTUE !!!

That is correct, the supervisor (me) was out of town from 03/28/to 04/05/2016, so if a call was placed on 03/31/and a supervisor was requestedThe rep was correct, sup was not available at that time

At the time when the customer called us, if we no longer have the item the customer ordered, we offer the options for changing the items or cancelling the orderThe customer decided to change the items, thus making the return policy still active for this order, for exchange or store creditNo
refund will be given for this order

When we advertise 30% off, 20% is already taken off the original price plus the coupon code (THE10) which the customer needs to put in before they check outWe are not responsible for orders placed on online or over the phone as stated in our company policyOnce an order is place we cannot adjust
the price because the customer forgot to ad a coupon code

this customer received a defective item that was ordered from our companythey followed through with the replacement process and we are in the process of getting the item to the customerreplacements usually get shipped from the manufacturer except in the cases of international ordersthis being
an order from canada, the replacement is sent to our company to be shipped internationallyour company does not offer free international shippinghowever, when we send a defective or incorrect item, we charge a reduced rate as an apology to our customersthe reduced rate is $from $once the customer agrees to the charge, the replacement will be sent

Complaint: ***
I am rejecting this response because:I have read and understand the return policyMy concern is that I was not informed that the item was on backorderI purchased it under the assumption that it would ship in a timely mannerIf I had known that it would take two weeks to ship, I would never have purchased the item to begin with! In addition, the company sent me notification the day after purchase saying the item had shipped, which was a flat out lie because the item did not ship out to me for another two weeksGiven that the company did not provide timely, accurate information, I would like a refundI would have been happy to follow the return/refund policy if the company had been diligent in informing me in an timely and accurate mannerGiven that this did not happen, a refund would be appreciatedThank you!
Sincerely,
*** ***

If the customer does not want to do business with us that is fine, they will still be subject to the policyPERIOD!!!

When customer calls to ask for a particular stocking we inform customer of product and its customers choice to follow through with transactionCustomer agreed to our terms and conditions at point of sale, which are available to be viewed on our website as well as our return policyTerms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefullyRETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase dateProducts that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returnedHow to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com ** *** *** *** Vernon Hills, IL Please allow 2-weeks for processingAny items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA) FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receiptThe following brands only qualify for an exchange: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable