AL and PO Corporation

When an order is submitted, your credit card will be chargedOur ordering process is streamlined so your order will immediately be sent to processing and then shippingDue to the high volume of orders we receive we will be unable to cancel an order after submittedTherefore customer must order
carefully, this information is also available on our site under the terms and conditionsCustomer may return or exchange per our return policy

If the customer received the incorrect size, we have options in place to get the correct size, none of which involve the customer to pay for shipping, had the customer called and told us they received the incorrect size, we would have had a return label issuedBecause the customer did not callwe will not have the shipping refunded

The exchange was shipped to the customer on 06/10-It was shipped directly from the manufacture which is located at *** *** ** *** *** ** *** (this information was never asked of us, as we have no need to keep it a secret)The exchnage was shipped via *** ***
and was delivered to the customer on 06/13/

If the customer neglected to fully read the policy prior to ordering, that is not our problemEverything is outlined in the policy prior to the order being submitted, and the same information is still availioable to this date, AGAIN.......NO REFUND WILL BE GIVEN, AS THE CUSTOMER DID NOT ADHERE TO THE POLICY WHICH WAS AVAILABLE TO HIM PRIOR TO HIM GIVING US HIS CREDIT CARD INFOMATIONIF HE CHOICE NOT TO READ THE POLICY BEFORE GIVING OUT HIS PERSONAL CREDIT CARD INFORMATION, AGAIN THE CUSTOMERS FAULT AND NOT OURS

Complaint: ***
I am rejecting this response because:On March 3rd, I submitted my request form for a refund. A form from Compressionsale.com was received on that date which shows "Refund requested for below item -----------" and my items where each individually listed with that heading Either this company has a refund policy or it does not. Due to the socks which were worn and when wash were defective I question if this company uses socks from a secondary market rather than factory direct. I will be writing to *** *** to see if they guarantee their socks.
Sincerely,
J*** ***

The item that was ordered was on a back order at the time of purchase. We do not manufacture anything we sell on our website because we are only an authorized dealer for a number of brandsThus, we have no control over back orders and we do our best to speed up delivery for our customers
When the item was no longer back ordered, we shipped the order with expedited shipping at no additional charge to the customer. If the customer wishes, the order may be returned for store credit or exchange as per our return policy by requesting a return authorizationThe order is not eligible for a refundPlease review the return policy before requesting an authorization

The order has been shipped and therefore the refund is not an optionWhen customers call to have an order cancelled, the reps they talk to DO NOT have power to cancel an order, the only thing they can do is submit the requestwe see the request submitted to cancel, however by the time it was
received by the warehouse, the order had been shipped already

Complaint: ***
I am rejecting this response because: The business, Compressionsales.com failed to respond
Sincerely,
*** ***

We understand that the customer displays strong feelings towards our company, but the customer has not been misled in any wayWe do not guarantee a refund for any returns, because we have an exchange only return policyIf the customer does not want an exchange we will authorize a store credit for laterThis has been told to the customer multiple times through email and is stated on our websiteThe customer also has a fundamental misunderstanding of the shipping chargesWe do not give free shipping back and forth until a customer settles on an itemThese are medical grade stockings and to offer the low prices we do, our company cannot operate as a fitting roomCustomers are responsible for shipping charges back to our companyBased on how many items are requested in the exchange shipping charges are either $6.95, $7.95, or $Only one charge is appliedWhen store credit is requested, we deduct the shipping charge from the credit so customers know how much they have to work withAgain, the customer has not been misled and any misinterpretations of our policies can be clarified by our customer service team

Per company policy, anytime there is a return exchange made we must follow company policyAll returns and exchange must be return on customer own expense and then any returns we must charge a reshipment fee and differences in price of new productThat clearly states before customer click I agreed
to terms and condition and click submitted A $shipping charge(USA) (1-item), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $- $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt for an exchange or store credit if NOT wornThe following brands only qualify for an exchange if not worn: LympheDivas, Jobst, Brand Relief(day policy), Maternity, Sigvaris , Mediven Assure, Futuro, Mediven, Juzo Basic, Juzo, Truform, Therafirm, Second Skin, Activa, DrScholl's, Rejuvahealth, Sockwell, CSX Sport, Zensah, McDavidAny Activa items that are worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableOrthopedic items can only be exchanged or offered a store credit with no expiration dateFor orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking feeAfter an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a callWe are not responsible for incorrect orders placed by customers over the phone or website

No refund will be given for this orderThe item was switched and the customer agreed to the switch, no refund will be given for this order

Again, what this customer is describing is NOT possible*** nor our company has the ability to take money without an order being submittedOnce an order is placed with our company, we process and ship the order as quickly as possible for our customersOnce it has left the facility a cancellation is obviously impossibleThe customer had called in just after the order had been shipped, so unfortunately we could not stop shipment

Complaint: ***
I am rejecting this response because:I followed all of the directions according to your return policy, INCLUDING getting prior authorization for my returnIt shouldn't be this complicated for customers to return an itemNo where in your return policy does it state that customers will be charged at restocking fee if they follow the correct procedure, and requested an RMAAt this time, I am asking for a store credit to be on file for the $I think that is fair, based upon the fact that I followed all of the instructions for correctly returning an item.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: on
5/24/i send back pairs of socksthey send me back pairs, because they were dirtyi wore the three pairthey said in there return policy to wash them and sent them back so I didas for the pairs of socks I never got they keep telling me there in the mail, as the 5/31/16, when I got the pairs of socks backcall on the 6/2/16, 6/3/16, and they still said they were comingas of 6/7/16, I am still waiting for my socks
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI believe it is unfair that I filled out the return with in the business days and can not receive a full refund for the stockings not tried onIt was the company who did not send me the return information in hours even after I filled the return request timesI also feel 15% restocking fee is too much
Sincerely,
* ***

Per our return policy, we do not have control over a manufacture back order, and once we are informed by the manufacture that an item is on back orderwe inform the customer via email advising them that they can cancel the order or wait for the back order, or switch the itemBack orders our out of
control, and so are shipping delaysNo refund will be given

Complaint: ***
I am rejecting this response because:when I had called yesterday the customer service representative had stated that the case was in dispute She needed to speak to the manager to ensure that I had a store credit on fileShe had stated she would call me back and never did Why couldn't she resolve the issue right then and there? Why wasn't it stated that I ended up paying the credit card company? This company lied to *** at first and had stated that the merchandise was never sentI found the receipt and sent a copy of it to the bank as proof I need this issue to be resolved by the company sending me a store credit in the mail of the correct amountI will purchase items online although I don't need to wear compression socks/ stockings,etc Thank you for your help***
Sincerely,
*** ***

We also provide on our main page FREE shipping is Available with an * where it informs customer to please read shipping information
Standard Saver (***
FREE on orders of $or more and only $on orders under $
Sent via ***Typical shipping time is 4-business days (excludes
weekends) but please allow business days before contacting us in the
event of not receiving your orderCertain heavier items will have a
shipping charge including washing solutions ($2.95, $or $for
quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95)
Most items will be shipped same day when ordered before 2pm
Shipping Options and Prices
Domestic Shipping
Order Cost
Method
Shipping Time
Price
Under $
Standard Saver
4-business days
$
$& Up
Standard Saver
4-business days
FREE
Any
Rush
3-business days
$
Any
Express Saver
2-business days
$
Any
2nd Day Air
1-business days
$
Any
Next Day Air
business day
$

At the time when the customer called us, if we no longer have the item the customer ordered, we offer the options for changing the items or cancelling the orderThe customer decided to change the items, thus making the return policy still active for this order, for exchange or store creditNo
refund will be given for this order

Customer was issued a return label, it was sent to her email ***@gmail.com As of today we have not received incorrect item to send out correct itemReturn Label *** tracking ***