AL and PO Corporation

We have fulfilled the customer's request for a replacement. The manufacturer does not ship replacements internationally so that is a charge our company has to incur. We do not manufacture any of the items we sell as we are simply a retailer. The reduced rate that we offered is our standard rate international replacement orders

Initial Business Response /* (1000, 5, 2015/08/14) */
Based on the item which was ordered, and also stated in our return policy that these items if NOT worn qualify for an exchange or store credit being Medical Grade stockings

Complaint: ***
I am rejecting this response because: it is a very poor policy and their reasoning is not acceptable
Sincerely,
*** ***

We have provided return label (tracking# *** as of today we have not received item back to replace it with the correct color

I apologize for any inconvenience regarding this return but the returns process must be completed before we issue an RMAThere is more than one location to which returns are sent, which is why the address will be given at the end with the RMAPlease continue to communicate with our returns department via email to complete the return

Complaint: ***
I am rejecting this response because: the customer service is highly inadequate The item did not work was defective and there shouldn't have to be thousands of explanations for it This company is supposed to treat their customers with respect and it is obvious that they don't
Sincerely,
*** ***

The customer that placed the order did in fact reach out to us in which we let the customer know that that the items were on a slight backorderPer our company policy when an item goes on backorder items will be shipped out using the same methond of shipping chosen and only in full as we do not
ship partial ordersThe customer did receive the correct items on June 11, 2018.

When we advertise 30% off, 20% is already taken off the original price plus the coupon code (THE10) which the customer needs to put in before they check outWe are not responsible for orders placed on online or over the phone as stated in our company policyOnce an order is place we cannot adjust
the price because the customer forgot to ad a coupon code

The item that was ordered was on a back order at the time of purchase. We do not manufacture anything we sell on our website because we are only an authorized dealer for a number of brandsThus, we have no control over back orders and we do our best to speed up delivery for our customers
When the item was no longer back ordered, we shipped the order with expedited shipping at no additional charge to the customer. If the customer wishes, the order may be returned for store credit or exchange as per our return policy by requesting a return authorizationThe order is not eligible for a refundPlease review the return policy before requesting an authorization

The customer needs to understand that *** is a payment service and not an extension of our websiteAll product information is found on our website*** does not offer additional information to products on our website or likely any other website for that matterWe provide our customers the
option to pay for our merchandise through *** but we in no way advise our customers to go to *** for additional product informationIt also needs to be understood that neither *** nor our company have the ability to just take money from a customerThe payment has to be submitted by the customer by providing credit card information or logging into ***

We have already placed an order for this customer using their store credit on the same day of this complaintWe understand that on our busier days, we have longer hold times and we apologize for the waitHowever, we will never deny the customer the ability to use their store creditThe accusation
that we profit from customers in the manner that this customer is describing is obviously unsubstantiated since they have already made an order with their creditAgain, we always allow customers to use their store credit and store credit has no expiration date with our company

Complaint: ***
I am rejecting this response because: First of all, *** your customer service is not very professional, why was I not explained this thoroughly in the emails I sent youCan I please have a refund on my credit card, I'm years old on a budget and and I cannot wear wear your stockings and socks
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Just wanted to make the Revdex.com aware that the refund was issued because I would not allow them to take an additional If there was an issue with pricing that falls on them (paid website price) not the consumerWhen I told them that they said the manufacturer wouldn't allow them to take the lossWhich was a lieI want this lying business to know the Manufacturer sent me my order free of charge and was not happy with the treatment I had from someone representing their productI hope one day all the ripping off of people catches up with themIf you really looked into this company and the complaints their rating would clearly be an F-
Sincerely,
*** ***

In the last paragraph of our return policy, it lists a number of brands that are only exchangeableTruform and Therafirm are among those brandsIf the customer does not want an exchange, we can also authorize a store credit towards a future purchase, which has already been authorizedShipping
charges apply to all store credit purchases and exchanges

We are simply a retailer for a number of brandsWe do not manufacture any items that we sellTherefore, we are at the mercy of the manufacturer when it comes to back ordersWe do our best to get the items to our customers as quickly as we can, but we have no influence over productionThe customer is still more than welcome to return the items by following the terms of our return policy

Complaint: ***
I am rejecting this response because:According to your return policy on your website: The 25% restocking fee should only apply to qualifying orders, that are returned without prior authorization.How to return? If your order qualifies for return or exchange, please request a return authorization *** (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and shipping charges and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to the address provided to youPlease allow 2-weeks for processing.This was not the case hereI called and spoke to a customer's service representative, and received a *** number via e-mail, which I wrote on the outside of my return packageThe merchandise I returned was new, unworn, and returned in its original packagingI should not have been charged a 25% restocking fee.
Sincerely,
*** ***

Our company or any company has the legal rights to advertise free shipping but customer always should keep in mind that any company has a policyAlso our company policy bander states FREE SHIPPING ON MOST ORDER* doesn't mean all ordersFor our company policy if customer just read and click on band
it states that FREE SHIPPING ON MOST ORDER OF $or more and under $is a fee of $to process and ship out their orderShipping Information FAST & FREE GROUND SHIPPING We offer the fastest in the industry FREE SHIPPING on most orders to Continental USA on orders of $or more and only $on orders under $39: plus we include Alaska, Puerto Rico, Hawaii, Guam and other US addresses such as APO/FPOFree Shipping is also available on Canadian orders of $or moreStandard Shipping Methods Standard Saver *** FREE on orders of $or more and only $on orders under $Sent via ***Typical shipping time is 4-business days (excludes weekends) but please allow business days before contacting us in the event of not receiving your orderCertain heavier items will have a shipping charge including washing solutions ($2.95, $or $for quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95)Most items will be shipped same day when ordered before 2pm. Shipping Options and Prices Domestic Shipping Order Cost Method Shipping Time Price Under $ Standard Saver 4-business days $ $& Up Standard Saver 4-business days FREE Any Rush 3-business days $ Any Express Saver 2-business days $ Any 2nd Day Air 1-business days $ Any Next Day Air business day $ *Free Shipping applies to all compression stockings over $Certain heavier items such as stocking donners and washing solution are charged shipping We Ship To Canada Order Cost Method Shipping Time Price Under $ Standard 7-business days $ $+ Standard 7-business days FREE Any Global Priority 3-business days $ *Customs & duties may be collectedWe are not responsible for these costs. International Shipping Order Cost Method Shipping Time Price Any Standard 7-business days $ Any Global Priority 3-business days $ *International orders will be shipped via *** Global Priority Mail (international customers are responsible for any custom fees and import taxes).

If the customer neglected to fully read the policy prior to ordering, that is not our problemEverything is outlined in the policy prior to the order being submitted, and the same information is still availioable to this date, AGAIN.......NO REFUND WILL BE GIVEN, AS THE CUSTOMER DID NOT ADHERE TO THE POLICY WHICH WAS AVAILABLE TO HIM PRIOR TO HIM GIVING US HIS CREDIT CARD INFOMATIONIF HE CHOICE NOT TO READ THE POLICY BEFORE GIVING OUT HIS PERSONAL CREDIT CARD INFORMATION, AGAIN THE CUSTOMERS FAULT AND NOT OURS

In the last paragraph of our return policy, it lists a number of brands that are only exchangeableTruform is one of those brandsIf the cus***er does not want an exchange, we can also authorize a store credit towards a future purchase*** has not misinformed the cus***er and is correct in saying
that a refund is not an option for the brand ordered

Complaint: ***
I am rejecting this response because:
AGAIN, I AM THE CUSTOMERI DONT CARE WHO COVERS THE COSTS BUT IT SURE AS HELL SHOULDNT BE THE CUSTOMERTHE PRODUCT NEVER SHOULD HAVE BEEN SENT OUT! IN GOOD FAITH TO.THE CUSTOMER YOU SHOULD BE COVERING THIS LOSS..DOES THIS HAPPEN A LOT?! I WOULD SERIOUSLY APPRECIATE EITHER A FULL REFUND ASAP OR REPLACEMENT FREE OF CHARGEIVE ALREADY HAD TO WORK SHORTER HOURS.DUE TO PAINFULL FEET WHICH THE STOCKINGS ARE SUPPOSED TO HELP
Sincerely,
*** ***