AL and PO Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** want to exchange for two jobst ITEM *** ,size 1, color beige price $× 2= $ PLEASE send a return authorization number so I can return the other product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory if full refund receivedI have sent pictures as requestedWill close complaint when refund received
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/08/31) */
08-23-was when the order was placed which is past our return policy

When customer calls to ask for a particular stocking we inform customer of product and its customers choice to follow through with transactionCustomer agreed to our terms and conditions at point of sale, which are available to be viewed on our website as well as our return policyTerms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefullyRETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase dateProducts that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returnedHow to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com ** *** *** *** Vernon Hills, IL Please allow 2-weeks for processingAny items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA) FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receiptThe following brands only qualify for an exchange: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable

In the last paragraph of our return policy, it lists a number of brands that are only exchangeable*** (a Jobst subsidiary) is one of those brandsIf the customer does not want an exchange, we can also authorize a store credit towards a future purchaseWe do not guarantee a refund anywhere in
our return policy

Complaint: ***
I am rejecting this response because: My *** account had been set up for over a year so it has my credit card information already in thereBut when I wanted to have a safe process only if I wanted to order something your site had advised me to view your product through *** and that is all I was trying to do and not buy anything based upon I had not even had a chance to see the product in full detailI will not pay for something that I did not authorize for you to doAs I stated is that I wanted a better view on the product and the size and to have a safe experienceBut as I diverted to *** to view your product it did not let me view, but caused a transaction to go throughBy talking to my bank that is FRAUDI did not authorize this transaction and all I want is my money backAs soon as I noticed what your company did I called immediately and asked that they cancel it and someone named *** stated that I could not cancel the orderBut when I hung up from him I begin to research the site for fraud, canceling and returns and it clearly stated on your site that cancellation can be doneSo I called back at a different customer service number and yes *** answered the call (I guess he was the only one working....sounded like fraud right there) and I gave him my number and told him that I wanted this fraudulent transaction canceled and he put me on hold for several minutes and came back and said that he could not cancel the orderSo, I asked to speak to a manager and he put me on hold again for several minutes and came back and said that there were no managers there and to call back after 1pmI immediately knew that something fishy is going on with this company and called my bank to have what they took from my account without my permission to reverse this fraudI will not be bullied into paying for something that I did not approveYour site is not clear to user and you need to really get your site taken down for taking honest customers money without their permissionAs I stated once and I am stating again I did not Authorize you to take any money and I will not pay for something that I did not ever authorizeWrong is wrong and your company is ever so wrong and God is not smiling down on taking innocent customers money without their permissionSo all I ask is that you give me my $back and I thank you in advanceThank you
Sincerely,
*** ***

Company information is provided on the company site under the help linkIf a request for return/exchange authorization is approved, the returns department sends authorization number along with shipping information

On January 19 customer was given RMA number per our return policy we offered either an exchange or store creditCustomer did not mention what option she would do and as of today we have not received any items in return

Complaint: ***
I am rejecting this response because:There was a "Pop-up" that stated that this order "Qualifies for Free Shipping". To me that means Free Shipping.
Sincerely,
*** ***

Customer was issued a return label, it was sent to her email ***@gmail.com As of today we have not received incorrect item to send out correct itemReturn Label *** tracking ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** want to exchange for two jobst ITEM *** ,size 1, color beige price $× 2= $ PLEASE send a return authorization number so I can return the other product

We only received one item and our company policy states that we are not responsible for lost or stolen packagesWe can only authorize credit for the items that were returnedSince the customer only returned one we gave her credit for that oneWe applied that credit to the exchangeShe only sent one item back from the first exchange

Complaint: ***
I am rejecting this response because: The pack of socks I didn't receive were $13.99. I sent the $check to pay the DIFFERENCE in what store credit I had remaining and the price of those socks. I appreciate that the store did refund my $6.36, but I feel they still owe me $which would be the rest of the cost of the socks never received
Sincerely,
*** ***

We are glad to hear that the customer is in good healthHowever, we offer store credit or exchange only for all items returned to usWe did receive the items back in good condition, so we have authorized a store credit for the order, which may be used at any time. The customer did also
dispute the charge with with their credit card provider and the charge was deemed validThe customer needs to read and understand our return policyA store credit has been approved and a refund will not be issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Finally later that day they emailed me a phone number and answered it and took my orderPlease dont close this matter until I receive the replacement item
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the website clearly states ex returns for so many days beyond a month
Sincerely,
*** ***

We have no issue exchanging the item for the customer, that is what the Juzo brand qualifies for exchange or store creditThe customer will need to return the items back to us, as he purchased them from us, in order to received the correct size, without the items, there would be nothing we can do
If the customer would like to exchange he will need to call *** and ask to speak with ***

This customer had called in and requested the item that was delivered to themWe do not send anything other than what is requestedAnd again, this item is not returnable since it is a made-to-order productWe cannot offer a refund for this order

Complaint: ***
I am rejecting this response because:
Sincerely,
** ***

As stated in our return policy, which was available to this customer BEFORE the order was submitted, it does state very clear as day NO REFUNDS WILL BE GIVENwe are simply following our own policy, that clearly the customer neglected to read before ordering