AL and PO Corporation

As stated in our return policy, which was available to this customer BEFORE the order was submitted, it does state very clear as day NO REFUNDS WILL BE GIVENwe are simply following our own policy, that clearly the customer neglected to read before ordering

We have no issue exchanging the item for the customer, that is what the Juzo brand qualifies for exchange or store creditThe customer will need to return the items back to us, as he purchased them from us, in order to received the correct size, without the items, there would be nothing we can do
If the customer would like to exchange he will need to call *** and ask to speak with ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Finally later that day they emailed me a phone number and answered it and took my orderPlease dont close this matter until I receive the replacement item
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11030916, and find that this resolution is satisfactory to me
Sincerely,
Linda ***

Complaint: ***
I am rejecting this response because: the website clearly states ex returns for so many days beyond a month
Sincerely,
*** ***

Tracking shows the socks were delivered, which is what the post office is saying they delivered itIf the customer did not get them, calling us will not resolve the issue as we are not the post office, call the local post office and let them know that they are saying they delivered but he does not have not us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** The above message was not typed by meI cannot see any response by the business as to how they plan to resolve this issue*** ***

The representative that this customer had spoken to was correctWe have only received back one pair of the stockings from the exchangeThe person that checked the items in is our most senior member of our customer service staffThere is no incentive for our company to lie about receiving returns
as we deal with a high volume of returns on a regular basisWe cannot issue credit for merchandise we have never received back

Complaint: ***
I am rejecting this response because it is not a suitable resolutionI am not willing to exchange this item for anything other than what I originally orderedSeeing as you are unable to fulfill my request and it has been two full weeks since I've placed the order and the item is still unavailable I don't see why a refund is not a reasonable resolution on your endI understand your "return" policy after reading the misleading fine print however with all of the issues that have already occurred on this specific order I don't believe I am being too bold in asking for a refundYour business advertises, over promises and under delivers, I'm worried if I wait for my original order it won't even be the item I ordered as this entire situation feels like a fraudulent drop ship operation from ChinaIt is not good business to keep my money, leave me in the dark until I complain to the Revdex.com, and then offer to exchange my item for something I do not wantIf you cannot see that this is completely unacceptable and will not refund my money I will continue to complain and contact you until a reasonable resolution is reached
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This co picked out the stockings they sent meI described to them what I neededThey choose to send me a pair that I could not receive a refund onI did ask for this nor know in advance this is what they were sending meI DO NOT want an exchangeThis cohas the worst customer service of any co I've ever dealt withAll I want is a refundI would like them to send me a postage paid label so I can return these and receive a FULL refundAfter over emails this corefuses to help meThis is disgusting!!!!There are hundreds of complaints on line about their customer service & refundsThey stinkWhy wouldn't this cowant to make a customer happy and just do as I'm requesting? This is ONE YEAR now that I'm trying to receive a refundUnbelievable
Sincerely,
*** *** ***

Our return policy is available to all customers on our website prior to ordering, in the return policy it gives a list of brands that regardless of the condition they are (ie:new/unopened) these brands will only be eligble for exchnage or store creditThis information was also provided to the
customer when he intitiated the requestThe process to submit the request is as follows: you enter in your order ID, you enter in the email that was used at the time of purchase, then it is paragraphs to read and directly under the paragraphs is the "I AGREE" bottom to clickIn the 3rd parapgraph it again, gives that list of items, that regardless of the condition being returned these brands only qualify for a exchange or store creditIt is clear based on the customer statement that he did not read the information that he agreed toHe is more then welcome to reread the iunformation so he may have a better understading as to why the item does not qualify for a refund.

Initial Business Response /* (1000, 6, 2015/10/15) */
Per our policy the items which were ordered , and NOT worn you have the option for an exchange or store credit please fill out the return from located online under the return policy
Initial Consumer Rebuttal /* (3000, 8, 2015/10/15) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
The return policy on the site reads:
Products that are new and in their original packaging may be returned or exchanged for up to days following the original purchase date
NO WHERE does it state specific brands can't be returned That info is disclosed to me AFTER I purchase? The site claims days easy returns! what's easy about trying to figure out the company's return policy loop holes?
Final Business Response /* (4000, 10, 2015/10/15) */
Our policy states if items are worn we cannot take them back .If tried on for size we do offer the option for an exchange or store credit as we understand sometimes sizes dont work out therefore we offer the exchange or store credit option as we cannot resell worn/tried on items

In the link that the customer provided, it states that we reserve the right to honor any or deny any price matchingThis was disclosed to the customerThe customer simply did not like we denied the request

The reason is because the product is on back order till May 25th, and when we get it we will right away ship productOn our company policy clearly states that all of our company manufacture is not where we are atWe cannot control any type of manufacture back orderWe have proof and evidence
that BSN which is the manufacture stated product is on back orderWe will only refund if product is discontinued but in this case it is on back order this item is currently on a backorder until 05/ *** ***E-Commerce Specialist, Customer Service Toll Free 800-552-Direct *** *** *** Fax *** Backordered Items Our company has no control over manufacturer back ordersWhen an item goes on back order, we will contact the customer using their contact information on their invoice requesting if they would like to wait for their shipment,or to get it replaced with another itemBack ordered items will ship out using the same shipping option that was chosen at the time when the order was placed.https://www.compressionsale.com/shipping-information.html

The customer is misinterpreting the return policyThe bottom paragraph lists all the brands for which we offer only an exchange or store credit when returnedThe customer ordered one of those brands, so we will only offer store credit or an exchange as a means of reimbursement

Complaint: ***
I am rejecting this response because:The order number was #***I am requesting a merchandise credit for $
Sincerely,
*** ***

As stated in our return policy, which was available to this customer BEFORE the order was submitted, it does state very clear as day NO REFUNDS WILL BE GIVENwe are simply following our own policy, that clearly the customer neglected to read before ordering

This issue has been resolved as the customer will be receiving a refund for this order minus the restocking fee which is listed under the returns policy" Qualifying orders returned without prior authorizarion will be subject to a 25% restocking
fee." https://www.compressionsale.com/return-policy.html"how to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and shipping charges and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to the address provided to youPlease allow 2-weeks for processing

Please view email attachments provided where we have responded to customer each time he has sent an email and has not responded back so that return request can be fulfilled

I understand but it is also called ADVERTISEMENT you must read all policy before proceeding Shipping Information FAST & FREE GROUND SHIPPING We offer the fastest in the industry FREE SHIPPING on most orders to Continental USA on orders of $or more and only $on orders under $39: plus we include Alaska, Puerto Rico, Hawaii, Guam and other US addresses such as APO/FPOFree Shipping is also available on Canadian orders of $or moreStandard Shipping Methods Standard Saver *** FREE on orders of $or more and only $on orders under $Sent via ***Typical shipping time is 4-business days (excludes weekends) but please allow business days before contacting us in the event of not receiving your orderCertain heavier items will have a shipping charge including washing solutions ($2.95, $or $for quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95)