Alder

March 9,
RE: *** ***
To the Revdex.com,
Prior to the installation of the alarm system a
member of our customer
service team spoke with Ms*** and asked her if she
had an existing alarm service and she replied that she did notHer complaint
states that our representative said her current alarm company was going out of
businessIn order to make an informed decision we ask that Ms*** provide
us with more information so that we can understand what took place
Sincerely,
Brandt N*** | Alder
Compliance Manager

December 22, 2016RE: *** ***To the Revdex.com of Utah,We spoke with Mr*** and informed him we would send a technician to his home at no chargeWe also gave him two months of service at no charge due to the inconvenience he has experiencedThank you for your assistance with
this matter. Sincerely,Brandt N*** | Alder Compliance Manager

May 31, RE: *** ***
To the Revdex.com, We have cancelled Mr***’ account and wish him the bestA member of our customer service team will contact him shortly to schedule a time to retrieve the equipment Sincerely, Brandt N*** | Alder Compliance Manager

August 10, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with MsDonze and are in the process of resolving this issue.Sincerely, Brandt N*** | Alder Compliance Manager

The refund was submitted to our accounting department on the 8th of September, it's possible the check is still in transitPlease allow a few more days for it to arrive

December 8, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMs*** signed her agreement with us on 5/22/and we find it rather curious that a complaint of this nature is being filed two and a half years after the events in questionAn additional concern
regarding Ms***’s complaints is that a sales representative from one of our competitors recently contacted us claiming to be Ms*** requesting to cancelOn that same note, we find it curious that the author of this complaint, who is supposedly Ms***, entered her name as ***, rather than ***.The circumstances strongly suggest that this complaint is an attempt to get Alder to cancel her contract so they can acquire her business and we cannot enable such dishonest practicesAttached is a copy of the contract in question signed by Ms***.Sincerely, Brandt N*** | Alder Compliance Manager

January 17, 2017RE: *** *** To the Revdex.com, As mentioned before Ms*** has been released from the agreement and she is no longer responsible to fulfill the terms of the contractThe invoice she received was sent prior to this arrangement and may be disregarded. Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Ms*** mentioned attachments in her response, but we did not receive any attachmentsPlease have Ms*** provide the attachments she has mentioned so we can review them. Sincerely, Charlotte L.| Alder Compliance Specialist

Both have been waived and you will not be held responsible for any future payments

Complaint: ***
I am rejecting this response because: the length of the contract being months is just unduly long, regardless that I signed it and was asked if I had signed it, since I was never explained that ending the contract would require me to pay the remaining of the month contractAs for the two times the alarm has gone off in the middle of the night, it was about a month apart in both July and August but I did not write down the dates
Sincerely,
*** ***

May 19, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with Ms*** and arrived at a resolutionThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

I've attached a copy of Ms***'s contract as she requestedIf Ms*** can produce a bank statement showing that she began paying for the system in February of we will make the necessary adjustments to her account

Thank you for contacting us regarding this matterBased on the information provided we are unable to locate your accountCould you please supply us with the account number or the name of the account holder?

November 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMs*** signed up with Alder in April of and these allegations were not brought to our attention previouslyWe have attempted to contact Ms*** to discuss this but we have been
unsuccessful in reaching herWe are willing to consider her request but would appreciate the opportunity to discuss the matter with her firstShe can contact me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

May 18, 2018 RE: *** *** To the Revdex.com, It is our understanding that the cameras given to Mr*** by our representative were in exchange for his previous camerasWe left a voicemail for Mr*** explaining that the representative would be
sending the cameras back to him, however, this may take a couple weeks as he is away from home sellingWe are willing to allow Mr*** to keep the cameras he was given, including the doorbell cameraPlease let us know if this is an acceptable arrangement. Sincerely, Brandt.N | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have already paid for monitoring for one year already, and will only accept a monewly written contract and signed by both partiesand be compensated for the damage they have done to my home
Sincerely,
*** ***

July 1, RE: *** *** To the Revdex.com, It looks like Ms***’ last letter was cut offThe last sentence we received states “I told them one time before and the representative told me...” Please have her resend the message so we can respond appropriately Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Firstly whom I decide to do business with has nothing to do with this complaintNo one from xfinity came to my home soliciting their business/services unlike this companyI called them on my own because I wanted internet and more channels then what I had with my current provider but again that’s not any of anyone’s businessMy complaint is that someone from your company came to my year old mothers home and made it sound good as if she really needed an alarm after years of never having a break in me and my siblings grew up in that home and would sleep with the doors unlocked and sometimes windows open in the summersAnd for years you were going have my mother tired up as if this was a car paymentMy complaint stands that my year old mother was taken advantage of

December 9, 2016RE: *** *** To the Revdex.com of Utah, Our records show that Mr*** was credited months of free service but because a payment was returned on 10/14/the months covered September,
October, and November rather than October, November, and December as he had anticipatedWe want Mr*** to be happy with the service he receives from Alder and we feel that the months of free service and a camera at no charge demonstrates our commitment to meeting his needs. Sincerely, Brandt N*** | Alder Compliance Manager