Alder

March 9,
RE: *** ***
To the Revdex.com,
Prior to the installation of the alarm system a
member of our customer
service team spoke with Ms*** and asked her if she
had an existing alarm service and she replied that she did notHer complaint
states that our representative said her current alarm company was going out of
businessIn order to make an informed decision we ask that Ms*** provide
us with more information so that we can understand what took place
Sincerely,
Brandt N*** | Alder
Compliance Manager

May 16, RE: *** *** To the Revdex.com, Thank you for contacting us regarding this issueWe are happy to
accommodate Mr*** and apologize if he was lead to believe otherwiseWe would like to reduce his agreement from months to which would make the ending date 7/23/We are also willing to forgive the past due of $and begin anew 6/1/If this is acceptable we will proceed accordingly Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Ms*** mentioned attachments in her response, but we did not receive any attachmentsPlease have Ms*** provide the attachments she has mentioned so we can review them. Sincerely, Charlotte L.| Alder Compliance Specialist

May 18, RE: *** *** To the Revdex.com, Our sales representative made a special arrangement with Mr*** which allowed him to
cancel prior to the month term ending, however, this arrangement was not made for his mother’s accountIf Mr*** and his mother would like us to cancel his account and shift hers to him we are willing to do thatIn the meantime I have credited both accounts a month of service at no charge as Mr*** mentioned he was under the impression he wouldn’t be charged the first monthSincerely, Brandt N*** | Alder Compliance Manager

I've attached a copy of Ms***'s contract as she requestedIf Ms*** can produce a bank statement showing that she began paying for the system in February of we will make the necessary adjustments to her account

January 17, 2017RE: *** *** To the Revdex.com, As mentioned before Ms*** has been released from the agreement and she is no longer responsible to fulfill the terms of the contractThe invoice she received was sent prior to this arrangement and may be disregarded. Sincerely, Brandt N*** | Alder Compliance Manager

December 22, 2016RE: *** ***To the Revdex.com of Utah,We spoke with Mr*** and informed him we would send a technician to his home at no chargeWe also gave him two months of service at no charge due to the inconvenience he has experiencedThank you for your assistance with
this matter. Sincerely,Brandt N*** | Alder Compliance Manager

Please reply with your mother's name or phone number so we know which account you're referring to

Customer: *** *** Account Number:418481 Tothe Revdex.com, Thank you for contacting usWe have reviewed Ms.***'s account in order to better understand her complaintWe would like to address her issues by lowering her
monthly rate and crediting her a month of service for any inconveniences in the pastWe have been unable to contact her through the phone and have sent an email in the hopes of reaching an amicable resolution.

December 8, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMs*** signed her agreement with us on 5/22/and we find it rather curious that a complaint of this nature is being filed two and a half years after the events in questionAn additional concern
regarding Ms***’s complaints is that a sales representative from one of our competitors recently contacted us claiming to be Ms*** requesting to cancelOn that same note, we find it curious that the author of this complaint, who is supposedly Ms***, entered her name as ***, rather than ***.The circumstances strongly suggest that this complaint is an attempt to get Alder to cancel her contract so they can acquire her business and we cannot enable such dishonest practicesAttached is a copy of the contract in question signed by Ms***.Sincerely, Brandt N*** | Alder Compliance Manager

The refund was submitted to our accounting department on the 8th of September, it's possible the check is still in transitPlease allow a few more days for it to arrive

August 10, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with MsDonze and are in the process of resolving this issue.Sincerely, Brandt N*** | Alder Compliance Manager

Ms***, We have been in contact with you and , while we did receive a bill, it was a generic bill from a collection agency which did not berify that it was from your previous alarm companyOnce we get that verification, we will be glad to reimburse you for that amountWe see that
you called in to the general customer service number to gte our fax number, but you may also send that information directly to *** and we will expedite those funds. Thank you very much and we look forward to getting this issue resolved. Travis C***Alder SecurityManager of Customer Experience

In reviewing this issue further, we see that there are still some issues to be resolved and we understand, and agree, that the complaint should not be closed until the issues are resolvedWe are working to resolving
them and ensure that you will be contacted regarding this issue in the next couple of days

Both have been waived and you will not be held responsible for any future payments

August 17, RE: *** *** To the Revdex.com, We apologize for the inconvenience and would like to send a
technician free of charge to fix the issueI have also taken the liberty of giving you a month of service at no charge Sincerely, Brandt N*** | Alder Compliance Manager

Thank you for contacting usWe will be releasing Mr*** from the renewal on his account, as well as clearing the past due balance of $Since Mr*** fulfilled his original agreement there is no need to return any of the equipmentIf he has any questions, please have Mr*** contact us. Sincerely,Charlotte L.| Alder Compliance Specialist

April 18, 2017RE: *** *** To the Revdex.com, We have submitted a request to have the inquiry removed from Ms***’s creditPlease allow up to weeks for this to reflect on her credit report.Sincerely, Brandt N*** | Alder Compliance Manager

July 25, RE: *** *** To the Revdex.com, We apologize for the inconvenience but an accusation of forgery is not something we can accept on word alone, it needs to be verified Sincerely, Brandt N*** | Alder Compliance Manager

December 6, 2017RE: *** *** To the Revdex.com,Ms*** was called on 11/29/at 2:PM at phone number ###-###-#### and a voicemail was left. Ms*** also mentioned being on a very tight budget and that the reduced monthly rate of $was still too highTo accommodate her we have refunded her most recent payment of $(may take 3-business days to appear in the account), given her months of service at no charge, and reduced her monthly rate to $This new rate is effective immediately and her next payment will not be due until April of 2018. Sincerely, Brandt N*** | Alder Compliance Manager