Alder

May 13, RE: *** *** To the Revdex.com, We spoke with Ms*** on 11/14/and upgraded her system and service on condition
that she renew her agreementAs a sign of good faith we are willing to reduce her monthly rate to $but we are unable to cancel her contract at this time Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Firstly whom I decide to do business with has nothing to do with this complaintNo one from xfinity came to my home soliciting their business/services unlike this companyI called them on my own because I wanted internet and more channels then what I had with my current provider but again that’s not any of anyone’s businessMy complaint is that someone from your company came to my year old mothers home and made it sound good as if she really needed an alarm after years of never having a break in me and my siblings grew up in that home and would sleep with the doors unlocked and sometimes windows open in the summersAnd for years you were going have my mother tired up as if this was a car paymentMy complaint stands that my year old mother was taken advantage of

November 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe are willing to consider Ms***’s request but we would appreciate the opportunity to have a technician look at the alarm first to see what might be causing the problemWe can get someone
out to Ms***’s home relatively quick and at no cost to her if she will allow us to do so.Sincerely, Brandt N*** | Alder Compliance Manager

August 2, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have released the ***’s from the contract and issued a refund for June’s paymentThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

March 30, 2018RE: *** ***To the Revdex.com, In response to Mr*** request we have sent the copy of the agreement to the site address we have on file, since the account is in both their names if Mr*** would be kind to send us a copy of his driver’s license we will be happy to compare his signature to the one on the agreement to verify his claimAdditionally, if Mr*** would rather not be on the agreement we can remove his name and leave the account solely in the name of Ms***Please let us know if you have any questions

Complaint: ***
I am rejecting this response because: You have not received the letter because you have not provided a legitimate address. We tried to mail the letter and powers of attorney first to N Hwy Ste C PMB 12, North Salt Lake UT (this address was listed on the Utah Revdex.com website). Then we tried to mail the letter and powers of attorney to W North #305, Salt Lake City, Utah (this address was listed on the Alarm Protection Technology website). Both of these letters were returned, cited by the US Post Office as "undeliverable at this address". I have attached copies of the US Post Office paperwork to verify that these addresses are not legitimate.I am also attaching the Powers of Attorney for your review since Alarm Protection Technology has not provided a legitimate address and since MrN*** will not return my phone calls.I would like to request that MrN*** provide a legitimate address so that I may send him the equipment that belongs to Alarm Protection Technology
Sincerely,
Cindy B***

April 3, 2018RE: *** ***To the Revdex.com, If Mr*** would like to be released from the agreement we will honor his wishes on the condition that he return the $he was given to payoff his previous contract.Sincerely,Brandt.N | Alder Compliance Manager

May 1, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe attempted to contact Ms*** but were unable to reach herWe left a voicemail explaining that we will honor her request to cancel the renewalPlease let us know if there is anything
more we can do for Ms***.Sincerely, Brandt N*** | Alder Compliance Manager

February 17, 2017RE: *** *** To the Revdex.com of Utah, We were able to reach a mutually acceptable agreement with Ms***Thank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

December 9, 2016RE: *** *** To the Revdex.com of Utah, Our records show that Mr*** was credited months of free service but because a payment was returned on 10/14/the months covered September,
October, and November rather than October, November, and December as he had anticipatedWe want Mr*** to be happy with the service he receives from Alder and we feel that the months of free service and a camera at no charge demonstrates our commitment to meeting his needs. Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
II do not agree with Aldef
Sincerely,
*** ***

November 25,
RE: *** ***
To the Revdex.com,
Our records indicate Ms*** has received the
equipment in
addition to a month credit of free serviceDue to the extent we
have gone to compensate *** we are unable to offer her any additional
accomodations at this time
Sincerely,
Brandt N*** | Alder
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To the Revdex.com, To the Revdex.com, Thank you for contacting us In a response to Mr***, it looks like he contacted us in August for the first time about an issue with his shed door sensor our technical support was able to troubleshoot with
Mr***, he told us that he needed to screw in the sensor since the adhesive was not sticking, we advised Mr*** to give us a call once he does that so we can make sure the sensor works, Mr*** didn’t call us back until April letting us know that he was still having problems, If Mr*** called us sooner we would have been able to determine that he needed a repeater soonerWe had Mr*** pay for the shipping fee for the repeater of $and was able to get his sensors working correctlyIf Mr*** would like us to send a technician to his home, we are more than happy to get him schedule with a one time free of charge to check his alarm system to make sure everything is working properly. Additionally, Mr.*** has been getting calls from our billing department because we have not been receiving his payments until the due date or a couple days afterMr*** is set up as a direct invoice which means his payment is due at the 20th of every monthI advise Mr*** to send in his payments a little sooner if he is doing it by check to get here by the 20th to avoid getting automatic callsor he may call in to make a payment through a credit card or checking account as a one time Regarding his request to cancel we will not be releasing him from his agreementPlease let us know if he has any further questions Sincerely,

Complaint: ***
I am rejecting this response because:
To whom it may concern,I reject Alder’s offer because of previous stated reasons and wish to sever ties with AlderAs I have stated that the contract requires for repairments to be made within reasonable time and it’s unreasonable to believe that it takes more than month to repair an defective systemThe poor customer service and the inability to repair the defective equipment within a reasonable time compels me to appeal to the integrity of Alder to excuse me from contractual obligationsI lived up to my end of the bargain by making my payments and notifying you all of any issues; however, it was you that fail provide customer service of quality and integrity by being unprofessional and not rectifying the problem in a reasonable time period. I hate that it has came to this but again I wish to end my contract because I feel that you all breached it first. Sincerely, *** ***complaint #*** Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have already paid for monitoring for one year already, and will only accept a monewly written contract and signed by both partiesand be compensated for the damage they have done to my home
Sincerely,
*** ***

March 22,
RE: *** ***
To the Revdex.com,
Ms*** and I spoke on 2/15/and agreed that if I
cancelled her account and gave her a refund it would settle the matterOur
technicians are instructed to always leave a customer’s existing equipment with
them and we have every reason to believe that is what happened in this caseIf
she would like to discuss the matter further she may contact her sales
representative
Sincerely,
Brandt N*** | Alder
Compliance Manager

July 1, RE: *** *** To the Revdex.com, It looks like Ms***’ last letter was cut offThe last sentence we received states “I told them one time before and the representative told me...” Please have her resend the message so we can respond appropriately Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***I would like to know the results of investigations and actions taken

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***