Alder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: In addition to the refund, I need the equipment that was taken and the battery I had purchased for the systemThat equipment belongs to the other security company I was with.
Sincerely,
*** ***

January 20, 2017RE: *** ***
To the Revdex.com of Utah, Thank you for bringing this matter to our attentionWe were able to discuss this with Ms*** and come to a mutually beneficial
agreement.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: The offer of paying off Vivint is unacceptable as the balance is less than $and we have a contract balance with Skyline for $1800.00. I was very satisfied with Skyline. If I was satified with this new system, I may be more agreeable., but the so call "upgrade" is a down right a nusance. The alarm in the garage is set with the house. (garage is not attached to house) When drivimg into garage it is difficult to turn off alarm with sensor in the house. You have to turn it off with phone which is VERY INCONVIENT and TOO MUCH TROUBLE. The alarm is triggered almost daily. We use to get calls and the police would show up but no more because it happens so often. Now in the event that someone is actually breaking in my home, with all the frequentcy of the alarm going off, what is going to happen. My wife is disable due to back problem and at home alone most of the time. What's going to happen in a real emergency...I DON'T WANT YOUR SERVICE. I know I went through all the step with the representative but these door to door representatives have been trained well to do what they do in misleading customersAlso, the fast talking people on the phone. Since this situation, it was brought to my attention that news media showed a clip on how the representatives of these alarm companies are trained to get over on the customer. I was also told that class action civil cases has been filed on these companies. That let me know that I am not alone. Verbally I was told this was basically an upgrade with the same company we had. I don't like the system and I dont want your service period. Check monitoring of how often it goes off. iT IS A HASSLE AND VERY INCONVENIENT.
Sincerely,
Michael ***

September 21, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Mr*** prior to installing the alarm and during that conversation we explained that we are not affiliated with ADTAdditionally, Mr*** never contacted us about
these allegations which are supposed to have taken place on 6/23/However, to accommodate Mr*** we will release him from the agreementA member of our customer service team will contact him shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
There was no contract entered into on October 2, for *** *** ***, Selma, Al and when I told the representative that I didn't have service with themthey insisted on me giving them my password but wouldn't tell me who they were monitoring for, and sent police to my house anyway.
Sincerely,
*** ***

November 15, 2017RE: *** *** To the Revdex.com, Thank you for contacting usAttached is a copy of the completed contract as well as a call with Mr*** from 6/7/where he chose to renew his agreement for an additional termAfter the ***’s chose to renew their
agreement they were approached by a representative from Vivint, a competitor, who gave them information in an attempt to take over their monitoringBecause of the actions of the salesman the ***’s are now stuck in two agreements and in attempt to get ours cancelled this complaint is being filed regarding events that took place on 6/7/2013. The allegations are not valid and we cannot allow our accounts to be taken over using dishonest methodsIf the ***’s would like assistance on how to approach the unethical tactics used by our competitor we are happy to help themIf they have any questions about what has been stated here they may contact me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

Customer: *** ***Account Number:*** To the Revdex.com, Thank you for contacting usWe have reviewed Ms***'s issue and have come to the conclusion to credit her account with one free month of serviceThe reason that we cannot refund her money is because our
company did not actually take the money out of her accountThe overdraft was caused and taken out by her bankWe have spoken to Ms*** about this and she was satisfied with this resolution

To the Revdex.com, Thank you for contacting us. Please have Mr*** elaborate on what he wants modified in his contract.

November 2, 2017RE: *** *** To the Revdex.com, A copy of the call in questions was emailed to ***.Sincerely, Brandt N*** | Alder Compliance Manager

Tothe Revdex.com, Thank you for contacting us, based on our research it looks like our customer loyaltyspecialist had tried to call Mr*** back but the call did not go through, they have requested that Mr*** email in a written notice of cancellation
letter and he can send it to [email protected] once that has been received we will go ahead and cancel the account and we will be able to refund the funds back into Mr*** automatic checking account we have on file. Sincerely,

Complaint: ***
I am rejecting this response because:Alder never sent me any final billI put a stop payment to alder and they changed their tax/business number to pull from my account still without my permission.
Sincerely,
*** ***

We have spoken with Mr*** and the representative involvedWe appreciate this being brought to our attention and wish Mr*** the best

Complaint: ***
I am rejecting this response because: the length of the contract being months is just unduly long, regardless that I signed it and was asked if I had signed it, since I was never explained that ending the contract would require me to pay the remaining of the month contractAs for the two times the alarm has gone off in the middle of the night, it was about a month apart in both July and August but I did not write down the dates
Sincerely,
*** ***

September 11, 2017RE: *** and *** *** To the Revdex.com, Thank you for contacting usMr*** originally signed with us on 2/20/and he renewed his agreement on 6/17/Our concern with this complaint is that it is being filed more than a year after
the renewal took placeWe are also confused with the allegation that we acquired the renewal by masquerading as ***Why would we pretend to be another company to someone who already had done business with us for the previous four years and how would we know the customer had an *** alarm at another address? We will release the ***’s as a courtesy but we reject each of their claims. Sincerely, Brandt N*** | Alder Compliance Manager

July 3, 2017 RE: *** *** To the Revdex.com, Thank you for bringing this to our attentionWe have attempted to reach Ms*** to discuss this complaint but the number we have takes us directly to an automated message. The complaint
states: “due to limited income as a senior citizen, I am no longer able to afford this service.” The account is in the name of *** *** who our records show is 37. The complaint also states “the initial contract period is over.” The month agreement was signed on 11/17/and doesn’t end until 11/17/19. We are happy to discuss this with Ms*** but as we are unable to reach her at the number provided she may contact me directly at 385-218-2747. Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:They have my bank statements where the money was removed and how many months it was I nk they are stalling because they don,t want to pay me.They can see by the statements when the last payment was made
Sincerely,
*** ***

Mr*** in reference to ID #***Claim against Alarm ProtectionI would like to drop claimI've found that it was a min address information put in their systemInstead of putting the church address into the system, they put my husband 's (who signed as guarantor) home addressSo instead of calling the church the monitoring company called my home and sent the police officer. Sincerely *** ***

September 7, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe daughter of Ms*** states that MrW*** was rude, intimidating, and took advantage of her parents handicap but doesn’t provide any examplesWe want to stress that we do not tolerate
this type of behavior from our sales representatives but we are also concerned with general accusations such as “atrocious behavior” without an explanation of the behavior, especially from an individual who wasn’t presentPlease have the author of this complaint explain why they believe the representative was at fault so that we can perform a proper investigationThey may reach me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

April 26, 2017RE: *** *** To the Revdex.com, We were informed on 3/that there were issues with the glassbreak which we resolved that dayOur representative called back on 3/to make sure everything was still working for Ms***Ms*** called on
4/ because the sensor was malfunctioning again and when she explained nobody could reach the sensor we scheduled a technician for 4/After Ms*** expressed her frustration with that date we moved her appointment up to 4/Ms*** ended the call as our representative was explaining some solutions she could try on her own. We appreciate Ms***’s feedback regarding our customer service and it did not fall on deaf ears as she supposedTo compensate her for the inconvenience she has experienced, we have given her two months of service at no chargeHowever, we are unable to cancel Ms***’s contract at this timeWhen Ms*** signed up with Alder we agreed to pay $to her previous provider to satisfy her balanceThat agreement was made with the understanding that she would honor the terms of our contract which still has an additional months.Sincerely, Brandt N*** | Alder Compliance Manager