Alder

To the Revdex.com, Thank you for contacting us. Please have Mr*** elaborate on what he wants modified in his contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They need to send me a letter stating the new rate on a month to month basis with no contract agreement and they will stop claiming I have a contract
Sincerely,
*** ***

Mr*** in reference to ID #***Claim against Alarm ProtectionI would like to drop claimI've found that it was a min address information put in their systemInstead of putting the church address into the system, they put my husband 's (who signed as guarantor) home addressSo instead of calling the church the monitoring company called my home and sent the police officer. Sincerely *** ***

April 25, 2017RE: *** *** To the Revdex.com, We attempted to contact Ms*** but were unable to reach herWe are willing to discuss her desired settlement but we need to speak with her first*** can reach me at 385-218-Thanks.Sincerely, Brandt N*** |
Alder Compliance Manager

December 28, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have done as Ms*** requested and applied the $payment towards her accountShe is now ahead by $Our scheduling department has been instructed to install new equipment at
Ms***’s new address at no charge to herPlease let us know if Ms*** needs anything else.Sincerely, Brandt N*** | Alder Compliance Manager

June 29, RE: *** *** To the Revdex.com, We received a call on 8/7/from someone claiming to be the son of Ms
*** stating the agreement needed to be cancelled because of Ms***’s medical conditionWe asked the individual, who evidence suggests was actually Ms***’s husband, to send in medical documentation and we would consider cancelling the contractDocumentation was never received and the account is currently $past dueWe are willing to help Ms*** but the conflicting information we have received has made it difficult to determine the proper approachThe remaining balance of Ms***’s agreement is $but we would be willing to release her from the agreement if instead she pay the past due of balance of $If this is acceptable we will proceed accordingly Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: As a rebuttal to the Alder response I would like to provide additional information about the contract termination and the subsequent attempts to defraud. On May 17th, an Alder salesman came to my front door and sold me a security systemThey attempted to install it that night, but installation was not completed until May 19thOn Saturday, May 21st, the system failed to alert me that my front door had been opened/intruded uponThe alarm did not sound even though the notice was being received by the Alder monitoring company. I did receive phone calls from Alder at approximately 3am MDT. When I woke up shortly after, I immediately called them back. They did inform me that someone had entered/exited my front doorI asked if they had called the cops and was informed they did notDue to the product not installed and functioning as contracted, and Alder not calling the police as they had been instructed, I did not feel confident that a company of that caliber could protect my family. At approximately 11am that same day (May 21st) I called Duane R*** my sales rep. I explained to Duane what had happened and told him I wanted to cancel the service. Duane apologized for the incident, stated that he completely understood and since I was still within my day grace period he would immediately consider my contract cancelled. He also stated that I needed to rip up the rebate check he had given me as an inducement to sign the contract. I agreed and immediately did so. He also requested that I call an number he provided and inform them of the cancellation to arrange for pick up the equipment. I quickly called the number and after a long wait did eventually speak with a representative. The representative said that she had notated the cancellation on the account but would need to have us call back on Monday when the cancellation department was open to schedule the equipment pickup. I called back on Monday, May 23rd and reached a representative who told me that they would take care of the cancellation and someone would be by in the next few days to pick up the equipment. On Wednesday, June 1st, after more than a week of no one coming to pick up the equipment, I called back the same number. After being transferred to the cancellation department the representative stated I would need to send the cancellation request to them in writing. I immediately sent a cancellation email to the email address he provided, and now for the third time believed the contract had been cancelled. On June 17th I noticed a charge from Alder on my bank statement and immediately called Alder to inquire of the charges. After multiple conversations with different representatives promising to have someone call me back and no one actually calling, I finally reached out the Revdex.com as my one remaining option before I retain an attorney. This has been such a massive drain on my time and emotions. I have done everything I was instructed to do by Alder every step of the way. I have complied with the request of Duane R*** the Alder salesman and destroyed the check as he requested. That instruction alone effectively terminated the contract as the rebate check was a material inducement to entering into the contract. By Duane instructing me to destroy the check he constructively terminated my agreement with Alder. All subsequent requests to call and write Alder were simply additional documentation of the termination that occurred on May 21st. Any charges by Alder subsequent to the termination on the 21st were made in bad faith with the intent to defraud. Alder had adequate notice of the termination both verbally and in writing and chose to ignore those notices in an effort to continue to perpetrate their fraudulent scheme. Based on the company’s response below It appears now that by repeatedly requesting various forms of notification (calls and in writing) they were simply stringing me along in an effort to illegally withdraw more funds from my bank account. I am simply requesting that Alder return the funds they have illegally withdrawn from my account and send me a written confirmation that their system correctly reflects the cancellation and no further attempts will be made to withdraw funds from my account
Sincerely,
*** ***

To the Revdex.com, Thank you for contacting us. We have requested medical papers from ***'s son, *** ***,in order to verify that his father, *** ***, has medical problems that do not allow him to operate an alarm systemIf he
can get Alder this information, we will thenrelease *** from the agreement. Sincerely, DanielC | Alder Compliance Specialist

To the Revdex.com, We have attempted to contact Mr*** to speak with him about his complaint and was not able to reach him but did leave a voicemailMr*** has requested to cancel out side of his days right of rescissionUnfortunately, we won’t be able to
release him from his agreementHowever, I would like to help Mr***, please have him give us a call at EXT Sincerely, SomalyY | compliance supervisor

Complaint: ***
I am rejecting this response because: The company has stated they have refunded me the money but they have not I have paid over $to this company for a service I did not receive Additionally, the tech has never showed up on times I agreed to and the sensors are still not operating correctly
Sincerely,
*** ***

Revdex.com: Alder mentioned a premium plan, I was never offered this option I will accept this offer, Alder should also ask the complaintents gender before referring to them as her/himIf Alder would like to talk to me about a premium plan, I would be open to hear about it.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Nondisclosure is essentially misrepresentation through silence -- when someone neglects to disclose an important fact about the dealTherefore, this contract is not legally valid because I was never informed of the terms of the contract.Sincerely,
*** ***

January 12, 2018RE: *** *** To the Revdex.com, Thank you for contacting usWe tried contacting Ms*** to discuss the issues raised in her letter but we were unable to reach herWe are able to pay the balance of her previous contract but we need paperwork to verify
the amount owedIf Ms*** will send us bank statements showing the amount she paid we will send a check to reimburse her Ms*** also expressed concerns regarding her monthly rate and the length of the contractAs a sign of goodwill we have reduced her monthly rate from $to $and the length of the agreement from months to Thank you for your assistance with this matter.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will comply with their request for more info
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI don't anything else to doI will file a Revdex.com complaint against ***
Sincerely,
*** ***

Mr*** in reference to ID #***Claim against Alarm ProtectionI would like to drop claimI've found that it was a min address information put in their systemInstead of putting the church address into the system, they put my husband 's (who signed as guarantor) home addressSo instead of calling the church the monitoring company called my home and sent the police officer. Sincerely *** ***

December 27, 2017RE: *** *** To the Revdex.com, Thank you for contacting usTo compensate Mr*** for the equipment issues he has experienced we have reduced his monthly rate from $to $and given him months of service at no chargeThank you for your
assistance with this matter. Sincerely, Brandt N*** | Alder Compliance Manager

July 28, RE: *** *** To the Revdex.com, Our records indicate we were never made aware that there was a problem
with the camerasWe are happy to dispatch a technician to resolve the issue With all due respect Mr***’s statement that “All a burglar has to do is cut the power and kick the door in and unplug the alarm panel,” is not accurateThe technician will be happy to explain how the alarm system functions when he arrives to look at the cameras Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
All of this could have been avoided if the reps had followed thru months ago Hopefully, things will be better going forward
Sincerely,
*** ***

January 12,
RE: *** ***
To the Revdex.com,
Regarding the check to resolve Ms***’s agreement
with
Monitronics, we never received a final bill from her showing the amount
dueWe discussed this with her on several occasions and are still waiting to
receive itOne thing to note in her letter is that she states her agreement
with them ended on 11/4/15, and if that’s the case she shouldn’t owe them
anything but she states here that the amount owed is $If there is in
fact a balance due please have Ms*** send us a final bill from Monitronics
and we will issue her a check
In response to the claim that Ms*** has not seen
or heard from one of our technicians: there was an appointment scheduled for
10/16/but our technician had to reschedule for personal reasonsThe
technichian offered to come to her home the next day on his day off to fix the
system but she refused and said she would be contacting a lawyer
We would like to work with Ms*** to make sure her
needs are metIn addition to the free months of service she has already
received we are willing to waive her past due balance of $*** and send a
technician to her home free of charge to test the system and make sure
everything is working properly
Sincerely,
Brandt N*** | Alder
Compliance Manager