Alder

Mr***, As agreed to in our conversation, Alder will be dropping your monthly monitoring rate, refunding the extra money which you paid to your previous company as evidenced in the bank statements which you sent, and crediting your account for the months of serviceThank you for working
with us to resolve this issue. Travis C***Alder SecurityManager of Customer Experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for taking the time and reviewing my complaint's and concerns
Sincerely,
*** ***

December 27, 2017RE: *** *** To the Revdex.com, Thank you for contacting usTo compensate Mr*** for the equipment issues he has experienced we have reduced his monthly rate from $to $and given him months of service at no chargeThank you for your
assistance with this matter. Sincerely, Brandt N*** | Alder Compliance Manager

January 12,
RE: *** ***
To the Revdex.com,
Regarding the check to resolve Ms***’s agreement
with
Monitronics, we never received a final bill from her showing the amount
dueWe discussed this with her on several occasions and are still waiting to
receive itOne thing to note in her letter is that she states her agreement
with them ended on 11/4/15, and if that’s the case she shouldn’t owe them
anything but she states here that the amount owed is $If there is in
fact a balance due please have Ms*** send us a final bill from Monitronics
and we will issue her a check
In response to the claim that Ms*** has not seen
or heard from one of our technicians: there was an appointment scheduled for
10/16/but our technician had to reschedule for personal reasonsThe
technichian offered to come to her home the next day on his day off to fix the
system but she refused and said she would be contacting a lawyer
We would like to work with Ms*** to make sure her
needs are metIn addition to the free months of service she has already
received we are willing to waive her past due balance of $*** and send a
technician to her home free of charge to test the system and make sure
everything is working properly
Sincerely,
Brandt N*** | Alder
Compliance Manager

Complaint: ***
I am rejecting this response because:Nondisclosure is essentially misrepresentation through silence -- when someone neglects to disclose an important fact about the dealTherefore, this contract is not legally valid because I was never informed of the terms of the contract.Sincerely,
*** ***

August 23, 2017RE: *** *** To the Revdex.com, The account has been cancelled and the past due amount has been waivedWe will no longer attempt to contact Ms***Thank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: I no longer want the service I have stressed that many timesHowever I called multiple times to cancel after the first time they would not let meThe service has not worked since last year they have not tried to come out or write to see if the service was working properlyI told them one time before and the representative told me
Sincerely,
*** ***

Mr*** in reference to ID #***Claim against Alarm ProtectionI would like to drop claimI've found that it was a min address information put in their systemInstead of putting the church address into the system, they put my husband 's (who signed as guarantor) home addressSo instead of calling the church the monitoring company called my home and sent the police officer. Sincerely *** ***

Tell us why here... April 20, 2018 RE: *** ***Customer account number:*** To the Revdex.com, Thank you for contacting us. We had recently just spoke with Mr*** over the phone
and decided to let him out of his agreement after he has made a payment of $53.06 for the month of April, due to his personalcircumstance and I advised Mr*** to give us a call once he makes his last payment, so we can finalize the cancellation with no penalty. Sincerely, Somaly Y.| Alder Compliance Supervisor

January 12, 2018RE: *** *** To the Revdex.com, Thank you for contacting usWe tried contacting Ms*** to discuss the issues raised in her letter but we were unable to reach herWe are able to pay the balance of her previous contract but we need paperwork to verify
the amount owedIf Ms*** will send us bank statements showing the amount she paid we will send a check to reimburse her Ms*** also expressed concerns regarding her monthly rate and the length of the contractAs a sign of goodwill we have reduced her monthly rate from $to $and the length of the agreement from months to Thank you for your assistance with this matter.Sincerely, Brandt N*** | Alder Compliance Manager

July 28, RE: *** *** To the Revdex.com, Our records indicate we were never made aware that there was a problem
with the camerasWe are happy to dispatch a technician to resolve the issue With all due respect Mr***’s statement that “All a burglar has to do is cut the power and kick the door in and unplug the alarm panel,” is not accurateThe technician will be happy to explain how the alarm system functions when he arrives to look at the cameras Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
All of this could have been avoided if the reps had followed thru months ago Hopefully, things will be better going forward
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will comply with their request for more info
*** ***

January 19, 2018RE: *** *** To the Revdex.com, Thank you for contacting usThe account has been cancelled and Ms***’s January and December payments have been refunded.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:Nondisclosure is essentially misrepresentation through silence -- when someone neglects to disclose an important fact about the dealTherefore, this contract is not legally valid because I was never informed of the terms of the contract.Sincerely,
*** ***

September 25, 2017RE: *** *** To the Revdex.com, Thank you for contacting usI have canceled the renewal and reverted the customer’s contract back to the original terms as requestedTo compensate the Slaters for the inconvenience they’ve experienced I have reduced
their monthly rate to $and given them months of service at no chargePlease have them contact us if there is anything else we can do for them.Sincerely, Brandt N*** | Alder Compliance Manager

July 7, 2017RE: *** *** To the Revdex.com, Please note that this account was setup on 11/2/and the allegations were not mentioned to Alder until 5/22/Please note also that I personally spoke with Sabrina and agreed to waive $that was past due to
compensate for the double billing even though the requested bank statements were never sentShe was then going to send me the final bill from their previous company, which was never received, so we could issue a check for the remaining balanceFiling this complaint after coming to an agreement with us, which we honored, is completely inappropriateWe reject the allegations and we reject the request for additional funds.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 28,
RE: *** ***
To the Revdex.com,
Please refer to my original response on the Revdex.com website where I attached a copy of your contract for your review
As stated before, we will agree to release you from the contract on condition
you pay the past due balance
Sincerely,
Brandt N*** | Alder
Compliance Manager

Complaint: ***
I am rejecting this
response because: I did not sign this exact documentI’m signed a form when they come to activate the system and to change the pass codesI was never informed it was a year contract, nor were we promoted the contract to read itThis is a form a plagiarism.
Sincerely,
*** ***