Alder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like a written letter from the company stating such to prevent any future incidents
Sincerely,
*** ***

Mr***, As agreed to in our conversation, Alder will be dropping your monthly monitoring rate, refunding the extra money which you paid to your previous company as evidenced in the bank statements which you sent, and crediting your account for the months of serviceThank you for working
with us to resolve this issue. Travis C***Alder SecurityManager of Customer Experience

December 27, 2016RE: *** *** To the Revdex.com of Utah,Thank you for bringing this to our attentionWe reached out to the customer to discuss this issue but were unable to get a hold of them at the number we have on file. Our customer service
department has been instructed to waive the activation fee, although the contract does show that one would be chargedWe also credited the account $so Ms*** will not be charged until February as she requestedThe account was credited $on 11/and $on 11/and a check for $was sent on 12/to cover the overdraft fees. It is our understanding that the representative wrote on the folder that was left with the customer that if they referred someone to Alder they would receive a free cameraIf a referral was given please have Ms*** supply us with the name or if her agreement was different than what is stated here please have her send us a picture of what was written on the folder. Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for taking the time and reviewing my complaint's and concerns
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I no longer want the service I have stressed that many timesHowever I called multiple times to cancel after the first time they would not let meThe service has not worked since last year they have not tried to come out or write to see if the service was working properlyI told them one time before and the representative told me
Sincerely,
*** ***

December 8, 2017RE: *** *** To the Revdex.com, Again, Ms*** was never charged and the account was never activatedIf the return shipping label still hasn’t been received she can do as she wishesHowever, if the equipment is discarded and tracking shows that the label was received she will be responsible for the cost of the equipment.Sincerely, Brandt N*** | Alder Compliance Manager

August 23, 2017RE: *** *** To the Revdex.com, The account has been cancelled and the past due amount has been waivedWe will no longer attempt to contact Ms***Thank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

April 12, 2017RE: *** *** To the Revdex.com, We have an appointment scheduled for 4/to retrieve the equipment from Ms*** homeOnce that has been completed Ms*** account with Alder will be canceledThank you for your assistance with
this matter.Sincerely, Brandt N*** | Alder Compliance Manager

January 19, 2018RE: *** *** To the Revdex.com, Thank you for contacting usThe account has been cancelled and Ms***’s January and December payments have been refunded.Sincerely, Brandt N*** | Alder Compliance Manager

July 6, 2017RE: *** *** To the Revdex.com, We apologize for the inconvenience Ms*** has experiencedAs a gesture of goodwill we have credited her account with months of service at no chargeWe have also instructed our customer service team to schedule an
appointment for a technician to update the system at no chargePlease let us know if there is anything else we can do for Ms***.Sincerely, Brandt N*** | Alder Compliance Manager

July 21, 2017RE: *** and *** *** To the Revdex.com, Thank you for contacting usWe spoke with the ***’s daughter on several occasions and assured her we would send a technician at no charge to diagnose the problemWe also gave the ***’s months of free
serviceWe need to have a technician look at the system and determine the problem before we consider canceling the accountPlease have the ***’s confirm the appointment we attempted to schedule on 7/Thank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

Tell us why here... April 20, 2018 RE: *** ***Customer account number:*** To the Revdex.com, Thank you for contacting us. We had recently just spoke with Mr*** over the phone
and decided to let him out of his agreement after he has made a payment of $53.06 for the month of April, due to his personalcircumstance and I advised Mr*** to give us a call once he makes his last payment, so we can finalize the cancellation with no penalty. Sincerely, Somaly Y.| Alder Compliance Supervisor

December 28,
RE: *** ***
To the
Revdex.com,
Ms***’s account has been cancelled and our
records indicate her refund is being processed and once approved will
immediately be shipped out to ther
Sincerely,
Brandt N*** | Alder
Compliance Manager

May 30, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Ms*** and resolved the issueWe appreciate your assistance. Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I had spoken to the Albuquerque Revdex.com office to advise that Alder had contacted me after I emailed them using [email protected]. I found this email address through a complaint on Yelp and it does work. I have been advised that my Return Label has been issued and mailed to me and have been given the tracking number for it.
Sincerely,
*** ***

Thank you for bringing this matter to our attentionThe tactics described here are not tolerated at Alder and if this is in fact a correct description of the events in question we will proceed with disciplinary action

To the Revdex.com, Thank you for contacting us. We have went ahead and cancelled out Mr***'s account, he will no longer be charged from Alder, in order to refund back $45.99 we would need a bank statement showing the amount
that was processed for the month of May.

Complaint: ***
I am rejecting this response because:Nondisclosure is essentially misrepresentation through silence -- when someone neglects to disclose an important fact about the dealTherefore, this contract is not legally valid because I was never informed of the terms of the contract.Sincerely,
*** ***

September 25, 2017RE: *** *** To the Revdex.com, Thank you for contacting usI have canceled the renewal and reverted the customer’s contract back to the original terms as requestedTo compensate the Slaters for the inconvenience they’ve experienced I have reduced
their monthly rate to $and given them months of service at no chargePlease have them contact us if there is anything else we can do for them.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:Although the response if far less than our expectations of a reputable business; we will accept simply to end this messI am concerned that they did not contact us to inform us of this decision and that they also were still trying to negotiate more money from us during our second to last communicationThe last communication we had, they contacted a family member and asked how to access the equipment, which is in a home we no longer ownWe are accepting this on the condition that it means we are not responsible for any further collections of any kind. I am highly disappointed in this businesses practices and their representation to their customer at the front doorThey directly and purposefully separately contacted my husband and I seperately and made promises to one then contradicted it to the otherWe also have a contract that has been tampered withI am ashamed of myself for not doing my research before doing business with Alder.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me given that it means we are no longer responsible for any collections of any kind, including their equipment.
Sincerely,
*** ***