Alder

Dear Ms***,I spoke with my manager to see what other options we have as far as getting double charged by VivintI got an approval to get a check sent out for the time your mother paid Vivint and was already with us, we will only need a bank statement showing the charges by Vivint from December-MarchAbout the install tech saying that we bought Vivint, we will speak with their manager to make sure doesn't happen. Please let me know if this will solve this situation.Regards,

July 7, 2017RE: *** *** To the Revdex.com, Please note that this account was setup on 11/2/and the allegations were not mentioned to Alder until 5/22/Please note also that I personally spoke with Sabrina and agreed to waive $that was past due to
compensate for the double billing even though the requested bank statements were never sentShe was then going to send me the final bill from their previous company, which was never received, so we could issue a check for the remaining balanceFiling this complaint after coming to an agreement with us, which we honored, is completely inappropriateWe reject the allegations and we reject the request for additional funds.Sincerely, Brandt N*** | Alder Compliance Manager

June 14, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usWe have canceled Ms***’s account and waived the past due balancePlease let us know if we can do anything else for her. Sincerely, Brandt N*** |
Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: My alarm system and service was not upgradedNothing changedI did not sign anything to extend my contract until - that is an outrageous amount of timeThe phone call I received was not packaged as a contract extension - is there a recording available? You called me, I did not call you that dayThe contact number I had was disconnected and I thought I was not being serviced anymoreI received ZERO communication from you regarding this Alder changeI went with another company and have ordered stop payment on auto debits to your companyI will not be forced to remain in a contract with a sub-par, shady company that tries to trick their customersI will continue to fight this and will not stop.
Sincerely,
*** ***

Complaint: ***
I am rejecting this
response because: I did not sign this exact documentI’m signed a form when they come to activate the system and to change the pass codesI was never informed it was a year contract, nor were we promoted the contract to read itThis is a form a plagiarism.
Sincerely,
*** ***

January 28,
RE: *** ***
To the Revdex.com,
Please refer to my original response on the Revdex.com website where I attached a copy of your contract for your review
As stated before, we will agree to release you from the contract on condition
you pay the past due balance
Sincerely,
Brandt N*** | Alder
Compliance Manager

Complaint: ***
I am rejecting this response because: Alder lied when they said they attempted to contact me Moreover, they did not call me after they failed to show up; I called them, and I certainly NEVER told them to "stop calling" and hung up!! As a point of fact, the appointment was scheduled for a Monday, so their alleged "early visit" would have been on Sunday; I was home most of that day as well Just today in the mail I FINALLY received acknowledgment from Alder of my repeated requests to cancel, but they're now demanding that I pay another $in order to do so (letter attached)! This company is corrupt!!I will accept Alder's proposed resolution only under the following circumstances: they withdraw their libelous statement re: their fictional call and "early visit" (knowing all of which is a lie), and they confirm that the cancellation 1) has immediate effect, 2) does not require any payments from me whatever, and 3) guarantees that the service will NOT auto-renew as outlined in the agreement I want nothing more than to be done and free from this disreputable company
Sincerely,
*** *** ***

December 12, 2017RE: *** *** To the Revdex.com, We are unsure why our response was rejectedMs*** was released from the contract and a refund has been submitted to her bank.Sincerely, Brandt N*** | Alder Compliance Manager

January 4,
RE: *** ***
To the Revdex.com,
Ms***’s account has been cancelled as she
requested and we ask that she please allow time for her refund to arrive before
rejecting our responseDue to the holidays the delivery time will likely be
longer than anticipated
Sincerely,
Brandt N*** | Alder
Compliance Manager

To the Revdex.com,Thank you for contacting us To accommodate *** ** we have gone ahead and cancelled their account with no penaltyPlease let us know if they have any questions

December 5, 2016RE: *** *** To the Revdex.com of Utah, We are currently working with the ***’s to make sure their concerns are resolved to their satisfactionOur office is waiting to hear back from them as
to how they would like us to proceed. Sincerely, Brandt N*** | Alder Compliance Manager

Ms***, Alder's Manager of Customer Experience has been attempting to contact you and has left several messages in order to resolve this issueYou may contact him directly at 801-441-and he will be happy to work directly with you to resolve this issue

August 12, 2015 RE: Joyce S*** To the RevDex.com, Thank you for bringing this matter to our
attentionMsS*** has contacted us requesting to cancel because she doesn’t
use the system but she has never mentioned
“distracting tactics” or not being
aware that the contract has a term of monthsWe spoke with MsS*** prior
to the installation of the system to make sure she understood the terms of the
agreementDuring this recorded call we asked MsS*** if she understood her
contract had an initial term of months and she said “yes.” On the first page
of the contract, in regular sized font, it states “months” and was circled
by the representative for emphasis. MsS*** recently mentioned to us that
she was unsure of her ability to maintain payments throughout the duration of
the contract and to assist her with this we are willing to reduce her agreement
from months to months. Sincerely,
Brandt N*** |
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Will let the company do their investment and get back with me

August 14, 2017RE: *** *** To the Revdex.com, We tried reaching Ms*** but again, were unsuccessfulUnfortunately, we aren’t able to cancel an account solely at the request of Ms***’s daughter when said daughter is not privy to our agreementWe are happy to discuss this with Corine and she may reach me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business It Is eference to complaint ID ***, and find that this After this response from Alder I was told by the representative I spoke in the phone that I was going to get in the mail a letter saying I don't own anything to Alder resolution is satisfactory to me. Sincerely, *** *** resolution is satisfactory to me
Sincerely,
*** ***

Please provide us with your mother's name, address, or account number so that we may identify the customer you are referring to

January 25, 2018RE: *** *** To the Revdex.com, Thank you for contacting usWe apologize for the paperwork Mr*** has had to go through, it is a somewhat lengthy process when cancelling the contract earlyIt appears that the necessary documentation has been received
from Mr*** and we are only waiting for the final payment to clear.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: Alder continues to give me the runaroundI have yet to speak to anyone that knows about my accountI am very disappointed,but will give the company until Janto resolve this issueThereafyer, I will seek legal assistance
Sincerely,
*** ***