Alder

To the Revdex.com, Thank you for contacting us. We have went ahead and cancelled out Mr***'s account, he will no longer be charged from Alder, in order to refund back $45.99 we would need a bank statement showing the amount
that was processed for the month of May.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I had spoken to the Albuquerque Revdex.com office to advise that Alder had contacted me after I emailed them using [email protected]. I found this email address through a complaint on Yelp and it does work. I have been advised that my Return Label has been issued and mailed to me and have been given the tracking number for it.
Sincerely,
*** ***

Thank you for bringing this matter to our attentionThe tactics described here are not tolerated at Alder and if this is in fact a correct description of the events in question we will proceed with disciplinary action

Revdex.com:Although the response if far less than our expectations of a reputable business; we will accept simply to end this messI am concerned that they did not contact us to inform us of this decision and that they also were still trying to negotiate more money from us during our second to last communicationThe last communication we had, they contacted a family member and asked how to access the equipment, which is in a home we no longer ownWe are accepting this on the condition that it means we are not responsible for any further collections of any kind. I am highly disappointed in this businesses practices and their representation to their customer at the front doorThey directly and purposefully separately contacted my husband and I seperately and made promises to one then contradicted it to the otherWe also have a contract that has been tampered withI am ashamed of myself for not doing my research before doing business with Alder.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me given that it means we are no longer responsible for any collections of any kind, including their equipment.
Sincerely,
*** ***

December 12, 2017RE: *** *** To the Revdex.com, We are unsure why our response was rejectedMs*** was released from the contract and a refund has been submitted to her bank.Sincerely, Brandt N*** | Alder Compliance Manager

Ms***, Alder's Manager of Customer Experience has been attempting to contact you and has left several messages in order to resolve this issueYou may contact him directly at 801-441-and he will be happy to work directly with you to resolve this issue

Complaint: ***
I am rejecting this response because: Alder lied when they said they attempted to contact me Moreover, they did not call me after they failed to show up; I called them, and I certainly NEVER told them to "stop calling" and hung up!! As a point of fact, the appointment was scheduled for a Monday, so their alleged "early visit" would have been on Sunday; I was home most of that day as well Just today in the mail I FINALLY received acknowledgment from Alder of my repeated requests to cancel, but they're now demanding that I pay another $in order to do so (letter attached)! This company is corrupt!!I will accept Alder's proposed resolution only under the following circumstances: they withdraw their libelous statement re: their fictional call and "early visit" (knowing all of which is a lie), and they confirm that the cancellation 1) has immediate effect, 2) does not require any payments from me whatever, and 3) guarantees that the service will NOT auto-renew as outlined in the agreement I want nothing more than to be done and free from this disreputable company
Sincerely,
*** *** ***

Dear Ms***,I spoke with my manager to see what other options we have as far as getting double charged by VivintI got an approval to get a check sent out for the time your mother paid Vivint and was already with us, we will only need a bank statement showing the charges by Vivint from December-MarchAbout the install tech saying that we bought Vivint, we will speak with their manager to make sure doesn't happen. Please let me know if this will solve this situation.Regards,

To the Revdex.com,Thank you for contacting us To accommodate *** ** we have gone ahead and cancelled their account with no penaltyPlease let us know if they have any questions

Complaint: ***
I am rejecting this response because: My alarm system and service was not upgradedNothing changedI did not sign anything to extend my contract until - that is an outrageous amount of timeThe phone call I received was not packaged as a contract extension - is there a recording available? You called me, I did not call you that dayThe contact number I had was disconnected and I thought I was not being serviced anymoreI received ZERO communication from you regarding this Alder changeI went with another company and have ordered stop payment on auto debits to your companyI will not be forced to remain in a contract with a sub-par, shady company that tries to trick their customersI will continue to fight this and will not stop.
Sincerely,
*** ***

June 14, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usWe have canceled Ms***’s account and waived the past due balancePlease let us know if we can do anything else for her. Sincerely, Brandt N*** |
Alder Compliance Manager

January 4,
RE: *** ***
To the Revdex.com,
Ms***’s account has been cancelled as she
requested and we ask that she please allow time for her refund to arrive before
rejecting our responseDue to the holidays the delivery time will likely be
longer than anticipated
Sincerely,
Brandt N*** | Alder
Compliance Manager

December 5, 2016RE: *** *** To the Revdex.com of Utah, We are currently working with the ***’s to make sure their concerns are resolved to their satisfactionOur office is waiting to hear back from them as
to how they would like us to proceed. Sincerely, Brandt N*** | Alder Compliance Manager

August 12, 2015 RE: Joyce S*** To the RevDex.com, Thank you for bringing this matter to our
attentionMsS*** has contacted us requesting to cancel because she doesn’t
use the system but she has never mentioned
“distracting tactics” or not being
aware that the contract has a term of monthsWe spoke with MsS*** prior
to the installation of the system to make sure she understood the terms of the
agreementDuring this recorded call we asked MsS*** if she understood her
contract had an initial term of months and she said “yes.” On the first page
of the contract, in regular sized font, it states “months” and was circled
by the representative for emphasis. MsS*** recently mentioned to us that
she was unsure of her ability to maintain payments throughout the duration of
the contract and to assist her with this we are willing to reduce her agreement
from months to months. Sincerely,
Brandt N*** |
Compliance Manager

Revdex.com:
I have reviewed the response made by the business It Is eference to complaint ID ***, and find that this After this response from Alder I was told by the representative I spoke in the phone that I was going to get in the mail a letter saying I don't own anything to Alder resolution is satisfactory to me. Sincerely, *** *** resolution is satisfactory to me
Sincerely,
*** ***

August 14, 2017RE: *** *** To the Revdex.com, We tried reaching Ms*** but again, were unsuccessfulUnfortunately, we aren’t able to cancel an account solely at the request of Ms***’s daughter when said daughter is not privy to our agreementWe are happy to discuss this with Corine and she may reach me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

January 25, 2018RE: *** *** To the Revdex.com, Thank you for contacting usWe apologize for the paperwork Mr*** has had to go through, it is a somewhat lengthy process when cancelling the contract earlyIt appears that the necessary documentation has been received
from Mr*** and we are only waiting for the final payment to clear.Sincerely, Brandt N*** | Alder Compliance Manager

Please provide us with your mother's name, address, or account number so that we may identify the customer you are referring to

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Will let the company do their investment and get back with me

January 22,
RE: *** ***
To the Revdex.com,
Shortly after the system was installed we spoke with
Ms***’s son
regarding the accountHe agreed to go forward with the
contract and we explained to him how to use the systemHaving only received
one payment at the time of installation on 6/2/the system was shut off on
1/7/This makes a total of months where services were provided without
receiving payment and days after the services were shut off a complaint was
filed with your agency
Regarding the claim that nothing was explained to Ms
*** we have the agreement with her signature (see attachment)We also have a
recorded phone call between her and our corporate office where we explained the
terms to her verbally as wellDue to the foregoing facts we will agree to
release Ms*** on condition that she pay the past due amount of $*** and
return the equipmentIf this is acceptable we will proceed accordingly
Sincerely,
Brandt N*** | Alder
Compliance Manager