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Alder Reviews (1771)

To The Revdex.com, Thank you for contacting usWe have agreed to release Ms*** from her agreement with AlderThere will be a prepaid shipping label mailed to her home addressPlease let us know if she has any questions Sincerely,

Complaint: ***
I am rejecting this response because: Alder continues to give me the runaroundI have yet to speak to anyone that knows about my accountI am very disappointed,but will give the company until Janto resolve this issueThereafyer, I will seek legal assistance
Sincerely,
*** ***

To the Revdex.com, Thank you for contacting us. Ms*** states that Ms*** the account holder has dementia, please have her send us a documentation confirming that information, so that it canbe reviewed thank
you. Sincerely,

January 6, 2017RE: *** ***
To the Revdex.com, Thank you for contacting us regarding this matterWe have agreed with Mr*** that once he pays a $cancellation fee and returns the equipment we will
release him from the contract. Sincerely, Brandt N*** | Alder Compliance Manager

Ms***'s account has been closed and we will no longer attempt to contact her

Tothe Revdex.com, Thank you for contacting us, in a response to Ms*** request here is the remainder of the agreement to be released from her agreement $must be paid in full. Sincerely,

June 16, 2017 RE: *** *** To the Revdex.com, We released Mr*** as a courtesy and we will not use his financial information for any reason in the futureAlso, the ability to remove an alarm system doesn’t mean we are able to reestablish communication with his previous providerLastly, if Mr *** doesn’t allow us to retrieve our equipment we will be forced to charge him for it. Sincerely, Brandt N*** | Alder Compliance Manager

March 30, 2018RE: *** ***To the Revdex.com, In response to Mr*** request we have sent the copy of the agreement to the site address we have on file, since the account is in both their names if Mr*** would be kind to send us a copy of his driver’s license we will be happy to compare his signature to the one on the agreement to verify his claimAdditionally, if Mr*** would rather not be on the agreement we can remove his name and leave the account solely in the name of Ms***Please let us know if you have any questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

July 14, 2017RE: ? *** ***? To the Revdex.com,? Paying Ms***’s balance with Vivint was an incentive to have her switch to AlderMs*** cancelled her Alder account so this offer is no longer available to herThank you again for your assistance with this issueSincerely,? Brandt N*** | Alder Compliance Manager

?
Complaint: ***
I am rejecting this response because:? Hi, ? I have submitted a request to get the information from the hospital where my Dad was for a month after his Stroke? They said it would be between 10-days before they send it by mail? At that time I will forward the info? Thanks?
Sincerely,
*** ***

February 25,
RE:? ? ? ? ? ? ? ? ? *** ***
To the Revdex.com,
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We would like to offer to reduce Ms***’s
monthly rate from
$*** to $*** as she mentioned having financial
difficultiesPlease let us know if there is anything else we can do for her at
this time
Sincerely,
Brandt N*** | Alder
Compliance Manager

June 26, 2017? ? RE: ? *** ***? ? To the Revdex.com,? Thank you for contacting usMs*** daughter had informed us she was sending in medical documentation which we were waiting to receive before canceling the accountHowever, as a sign of
goodwill, we will cancel the agreement and waive the past due balanceA member of our customer service team will contact Ms*** shortly to schedule a time to retrieve our equipmentThank you for your assistance.? ? ? Sincerely,? ? Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,Your sales Knew I was on medicaion I told them I was,, Just Take Both out And We will leave it alone after that,,Thank you

September 9, 2015? ? RE: * ***? To the Revdex.com,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The representative that came to Ms***’s home was from our company and , the phone application does verify home
ownership.? ? ? Sincerely,? ? Brandt N*** | Alder Compliance Manager

To the? ? Revdex.com,? ? ? ? Thank you for contacting usThis information has been forwarded over to the Manager in Virginia, will be taken care ofThank you for providing this information.? ?

We have been in contact with Ms*** and are currently working with Ms*** to get the information needed to clarify this issues raised in this complaint

October 27, 2017RE:? *** ***? To the Revdex.com,? Thank you for contacting usWe reached out to Ms*** and came to an agreementThank you for your assistance.Sincerely,? Brandt N*** | Alder Compliance Manager

November 4,
RE:? ? ? ? ? ? ? ? ? *** ***
To the Revdex.com,
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? That is correct, the agreement for *** *** *** was entered into on 10/30/
Sincerely,
Brandt N*** | Alder
Compliance Manager

September 22, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usThe attached recording is a conversation between Mr*** and a member of our customer service team, prior to the installation of the alarmMr***’s responses to our questions
contradict the allegations in this complaint, however, we will release him from our agreement as a courtesyA member of our customer service team will contact him shortly to schedule a time to retrieve the equipment.? Sincerely,? Brandt N*** | Alder Compliance Manager

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Address: 450 N 1500 W, Orem, Utah, United States, 84057

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