Alder

October 27, 2017RE:? *** ***? To the Revdex.com,? Thank you for contacting usWe reached out to Ms*** and came to an agreementThank you for your assistance.Sincerely,? Brandt N*** | Alder Compliance Manager

October 27, 2017RE:? *** ***? To the Revdex.com,? Thank you for contacting usTo compensate Ms*** for the wait time we have refunded her September payment and given her two months of service at no chargeThank you for your assistance with this
matter.Sincerely,? Brandt N*** | Alder Compliance Manager

June 21, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The cancellation process outlined in the agreement states that the
customer must send in the written notice of cancellation within business days to our corporate officeWe never received this from Ms*** and we weren’t informed of her desire to cancel until days after the installationHowever, it is our desire that Ms*** is happy with our agreement and we would like to offer to reduce her current rate of $to $as a gesture of good willIf this is acceptable we will proceed accordingly? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

August 25, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We have no record of the incident Ms*** refers to in her
complaintShe explained to us that she wanted to cancel because she wanted to sign up with another alarm companyBecause she was outside of her right to cancel without penalty we were unable to release her on the terms she was seeking? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

I was
contacted by a compliance manager and he was extremely helpful! I wish they would have directed me to him months ago.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 21, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Our records indicate a technician recently came to Ms***’s home
and addressed the issuesPlease let us know if there is anything else that is needed? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

January 12,
RE:? ? ? ? ? ? ? ? ? *** ***
To the Revdex.com,
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Regarding the check to resolve Ms***’s agreement
with
Monitronics, we never received a final bill from her showing the amount
dueWe discussed this with her on several occasions and are still waiting to
receive itOne thing to note in her letter is that she states her agreement
with them ended on 11/4/15, and if that’s the case she shouldn’t owe them
anything but she states here that the amount owed is $If there is in
fact a balance due please have Ms*** send us a final bill from Monitronics
and we will issue her a check
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? In response to the claim that Ms*** has not seen
or heard from one of our technicians: there was an appointment scheduled for
10/16/but our technician had to reschedule for personal reasonsThe
technichian offered to come to her home the next day on his day off to fix the
system but she refused and said she would be contacting a lawyer
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We would like to work with Ms*** to make sure her
needs are metIn addition to the free months of service she has already
received we are willing to waive her past due balance of $*** and send a
technician to her home free of charge to test the system and make sure
everything is working properly
Sincerely,
Brandt N*** | Alder
Compliance Manager

?
Complaint: ***
I am rejecting this response because:I will not have Alder equipment back in my houseWhatever the out come of this, I refuse to have a company that I no longer trust to monitor my safetyI am disabled and home alone during the day, that was the reason we got the systemThe system was down and on my end for days and Alder was not awareWe will not have them back in this houseCourt seems like the next step
Sincerely,
*** ***

?
Complaint: ***
I am rejecting this response because: No one has reached out to me or spoken to me whatsoeverI am not switching to a new company nor do I plan toI simply would like for alder to release me from my contract with them and cancel my services.?
Sincerely,
*** ***

October 20, 2017RE:? *** ***? To the Revdex.com,? Thank you for contacting usAs Ms*** requested to cancel within the 3-day right of rescission I have canceled her accountA member of our customer service team will contact her shortly to schedule a time to
retrieve the equipment.Sincerely,? Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:As I previously stated, I was coached by Tyler M*** on how to respond to the questionsClearly the need to record customers' conversations is a clear indiction that Alder anticipates these kinds of challenges? Despite my answer, I was under the impression that Alder was either affiliated to my previous service company or had been bought out by AlderIn my confusion, I answered the question as I was instructed to answer by Tyler M***, who stood beside me and directed my answersI am not interested in your offer to pay the balance of my previous contracti want nothing to do with this dishonest and morally reprehensible company.?
Sincerely,
*** ***

December 29, 2017RE:? *** ***? To the Revdex.com, Thank you for contacting usAttached is the phone call and a copy of Mr***’s agreement as requested.? Sincerely,? Brandt N*** | Alder Compliance Manager

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me
I am requesting the completion date of the contract and reject automatic renewal of contractThis is notification that I am displeased with the responseI am still unaware of when this contract ends
Sincerely,
*** ***

Below is the information I received from the individual who has been working with the customer.? Due to further information which we received, Alder will be willing to cancel the contract with no further monies owed? at the time in which Ms*** does end up moving from the home.? If
this doesn't meet her needs I will be happy to accommodate the customer.? Thanks again for working with us on this issue and we apologize for the late response.? Brandt N***Compliance ManagerAlder | Alarm ProtectionNorth WestOrem, Utah 84057D:? (385) 218-2747|?

Thank you for contacting us regarding this matterPlease supply us with your mother's name or account number so that we may research the issueThank you

We apologize if the first final bill was never received but I have instructed our Retention department to send anotherWe did not change our company or tax number just to pull additional funds from Ms***'s bank accountConsidering the lengthy process involved in making those changes, doing so would be counter productive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I accept and appreciate Alder's offer to release me from the contractI would appreciate it if Alder would contact me directly? and arrange for removal of the equipment they installed so that I would not be accountable for the cost of that equipmentThe thermostat they removed to install the remote one will need to be reinstalled at the time of removal of Alder equipment
Sincerely,
*** ***

June 7, ? RE:? ? ? ? ? ? ? ? ? *** ** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We apologize if there was a miscommunication between Mr
*** and our representativeAs soon as we receive the signed document we will send it to the credit reporting agency to have the inquiry removed ? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

April 11,
RE:? ? ? ? ? ? ? ? ? *** ***
To the Revdex.com,
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms*** requested to cancel based on her accusation
that our representative said he was there to upgrade the alarm system because
we had taken over her old company and that he took advantage of her because she
is elderlyWe found no evidence to support these claims, and the recorded
phone conversations between Ms*** and us indicate that such was never said
Our records also indicate that Ms*** is not a senior citizenFor these
reasons we are unable to release her from the agreement but we are willing to
reduce her monthly monitoring rate as a sign of good faith as mentioned in our
previous response
Sincerely,
Brandt N*** | Alder
Compliance Manager

To the Revdex.com,? ? Thank you for contacting us.? This is? common? for other companies or? customers? to switch providers.? However, Mrs*** is still in a contract with Alder until 07/we are more than happy? to release her from the agreement
once we receive the? payoff? amount? of $769.86.?