Alder

February 16, 2018RE: ? *** *** To the Revdex.com,Thank you for contacting usWe attempted to contact Ms*** to discuss these issues but we were unable reach herTo remedy the problem we have waived her past due balance of $and our service department will contact
her shortly to schedule a time for a technician to come to her home.Sincerely, Brandt N*** | Alder Compliance Manager

We have spoken with Ms*** and agreed to release her from the contract and a refund has been issued to her bankPlease have her contact me at 385-218-with any questions or concerns

April 11,
RE:? ? ? ? ? ? ? ? ? *** ***
To the Revdex.com,
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms*** requested to cancel based on her accusation
that our representative said he was there to upgrade the alarm system because
we had taken over her old company and that he took advantage of her because she
is elderlyWe found no evidence to support these claims, and the recorded
phone conversations between Ms*** and us indicate that such was never said
Our records also indicate that Ms*** is not a senior citizenFor these
reasons we are unable to release her from the agreement but we are willing to
reduce her monthly monitoring rate as a sign of good faith as mentioned in our
previous response
Sincerely,
Brandt N*** | Alder
Compliance Manager

January 17, 2017RE: ? ? ? *** ***? To the Revdex.com,? ? ? ? ? ? ? Thank you for bringing this matter to our attentionTypically we require a bill from the customer’s previous provider showing the remaining balance in order to send
a check and because we never received a document of this kind from Mr*** his check was not sentHowever, in order to accommodate Mr*** I have instructed our billing to department to send the $check requested in the complaint and I have given the ***’s months of service at no charge as a sign of good faith.? Sincerely,? Brandt N*** | Alder Compliance Manager

June 7, ? RE:? ? ? ? ? ? ? ? ? *** ** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We apologize if there was a miscommunication between Mr
*** and our representativeAs soon as we receive the signed document we will send it to the credit reporting agency to have the inquiry removed ? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

?
Complaint: ***
I am rejecting
this response because: I have not received a copy of the cancellation agreement/policy by emailWhy are they withholding such a simple request/documentThe rep said if contract cancelled you will pay 90% of remainder of contractThe contract is also for monthsThey prey on senior citizens.?
Sincerely,
*** ***

Ms*** has been released from the agreement and her money has been refundedAgain, we will not be covering her bank fee, we cancelled her account when she requested us to and therefore it was unnecessary to put a stop payment on the automatic draftsPlease take this as our final response to
this matter

Complaint: ***
I am rejecting this response because:I checked with my bank to see if the refunds had been issued to my account.? ONE refund for $had been issued.? Alder Security still owes me more refunds for $each, and when I called yesterday to find out where the other refunds are, they told me it will be another week before I get them.? ? If they were any kind of decent company, they would have processed them all at the same time, as well as compensation for me having to deal with the stress of being out $(approximately) and for the damage to my ceiling and wall from the equipment that was installed.? Before telling me to "please allow time for her refund to arrive before rejecting our responseDue to the holidays the delivery time will likely be longer than anticipated," he should also review my account and see that I sent in my cancellation paperwork in September, November, and again in December and was charged months of service when I did not even have the equipment in my house.? The equipment was picked up the day after installation, yet Alder Security felt the need to charge me service fees for September, October, and November.? Now it's January and I am still FIGHTING for my money to be returned to me.? I will be sure to tell everyone I know through word of mouth and social media just how Alder Security has treated? my family.?
Sincerely,
*** ***

October 30, 2017RE:? *** ***? To the Revdex.com,? Thank you for bringing this to our attentionThe account has been closed and a member of our customer service
team will contact Ms*** shortly to schedule a time to retrieve the equipment.Sincerely,? Brandt N*** | Alder Compliance Manager

September 28, 2017RE:? *** ***? To the Revdex.com,? Thank you for contacting usIt should be noted that the defamation of Alder was being done by one of its competitors whose customer we had just acquired and their on-the-spot review of our company may not be
completely trustworthyWe would also like to note that Mr*** participated in a video survey where he was asked the following questions:? ? Do you understand that Alder is not affiliated with any other alarm company?? ? Do you understand that your current alarm company could still monitor your system and is still in business?Mr*** replied “yes” to each of these questionsLastly, it appears the ADT representative was not honest with Ms*** as Alder does not outsource its monitoring to other countries through third party servicesBut ADT was correct about a lawsuit being brought against Alder, however, they failed to mention that it was filed by them and won by usDespite the above, our may concern is Mr*** and if he wishes to be released from the agreement we will make it soA member of our customer service team will contact him shortly to schedule a time to retrieve our equipment.Sincerely,? Brandt N*** | Alder Compliance Manager

?
Complaint: ***
I am rejecting this response because:I will wait to confirm the refund and no further charges applied to my mother's accountAt that point I will accept the case as closed
Sincerely,
*** ***

August 4, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usAttached is the portion of the survey where we explain that the contract has a term of monthsMs*** was asked if she understood and her response is “yes.” Considering this recorded
statement we are unable to cancel her contract, however, we are willing to work with Ms***She can reach me directly at 385-218-and I will be happy to discuss the terms with her.Sincerely,? Brandt N*** | Alder Compliance Manager

October 3, 2017RE:? *** ***? To the Revdex.com,? Thank you for contacting usThe contract states the agreement is for months and we explained during a phone call with Mr***, prior to the installation of the alarm, that the contract was for months (see attached
recording.) Shawnta Davis recently contacted us requesting to cancel due to financial difficulties and we agreed to defer one of her paymentsTo further accommodate her and Mr*** I have credited their account two months of service at no charge and reduced their monitoring rate from $to $This means they will not be charged their monthly rate until January and at that time it will be at the lower amount.Sincerely,? Brandt N*** | Alder Compliance Manager

?
Complaint: ***
I am rejecting this response because: I spoke with an Alder representative yesterday, and they have agreed to close our account with no fees, along with refunding the months of service.? Our account is officially closed as of yesterday, April 24, 2018.? ?
Sincerely,
*** ***

August 29, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Although we explained to Ms*** during a recorded phone call
prior to the installation of the alarm system that *** was still in business we will agree to release her from the contractA member of our customer service team will contact her shortly to schedule a time to retrieve our equipment? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

April 18, 2017RE: ? ? ? *** ***? To the Revdex.com,? There is no early cancellation feeThe amount referred to in the options letter that was sent to Ms*** was the remaining balance of her agreementBy us releasing her from the agreement she is no longer responsible for the remaining balance and we waived her past due balance of $In short, Ms*** no longer has any financial obligation to Alder.Sincerely,? Brandt N*** | Alder Compliance Manager

March 16, 2017RE: ? ? ? *** ***? To the Revdex.com,? Thank you for contacting us regarding this matterWe have been speaking with Mr***’s wife and we have issued a credit of $to the account and a technician has been out to their home to fix the
problemsThank you for your assistanceSincerely,? Brandt N*** | Alder Compliance Manager

December 13, 2017RE:? *** ***? To the Revdex.com, We have released Mr*** from the agreement as requestedA member of our customer service team will contact him shortly to schedule a time to retrieve the equipment.Sincerely,? Brandt N*** | Alder Compliance Manager

To the Revdex.com,? ? Thank you for contacting usIn regards to Ms***'s account, we have mailed out a copy of her agreement with usPlease have Ms*** contact us if she has any questions.? Sincerely,? ? ? ? Charlotte L.| Alder Compliance Specialist

September 29, 2017RE:? *** *** ***? To the Revdex.com,? We installed an alarm system for Ms*** *** and monitored it for her for four monthsMs*** *** has never made a payment and has negatively impacted our company by filing a complaint with your bureauShe has accused us of numerous unethical acts and has yelled and cursed at our agents for attempting to get her to pay for the service she has receivedNow, in addition to releasing her from the contract, she is asking us to let her keep equipment that is worth more than $and yet we are taking advantage of her? Please return the equipment to the following address:AlderNorth WestOrem, Utah 84057Sincerely,? Brandt N*** | Alder Compliance Manager