Alder

Please refer to our previous response

October 27, 2017RE:? *** ***? To the Revdex.com,? Thank you for contacting usOur scheduling department will contact Ms*** and schedule a time to install the system in her new homeWe will waive the fee and she will not need to renew her contractWe have
also given her months of service at no charge to compensate for the months she has paid since she moved.Sincerely,? Brandt N*** | Alder Compliance Manager

? ? Thank you for contacting usWe have reviewed? Ms.? *** account and at this point will not be releasing her from the agreementIt is our understanding that she has been having problems with her system and needs it to be serviced.? To? compensate for her system not
working, we? would be happy to offer a technician free of charge,? credit her account? free months ofservice, and? waive her past due balanceto make up for the time that her system was not functioning properly.? It? would also be very helpful to? establish contact with Ms.? ***? to? fix her system.? She? is welcome to call in to the service center where we will beable to? promptly assist her.? ? Sincerely,? DanielC? | Alder Compliance? Specialist? ?

December 7, 2017RE:? *** ***? To the Revdex.com, Ms*** signed up with Alder in May of and has made monthly payments since then, totalling one half of the $she is requestingAdditionally, our records show that Ms*** was billed $once each month
rather than twice, as suggested in her complaintMs*** has used our services and equipment far longer than what she has paid for and we will not issue a refund at this time.Sincerely,? Brandt N*** | Alder Compliance Manager

November 4, 2016RE: *** ***To the Revdex.com, We apologize that you haven’t been able to reach Mr***, he no longer works in this departmentI have submitted your refund which will be issued todayIt may take several business days for your bank to post the funds to your account so please keep that in mindPlease let us know if we can assist you in any other waySincerely,Brandt N*** | Alder Compliance Manager

November 11, 2016RE: *** *** (*** ***)To the Revdex.com, Based on our review of Ms***’s letter it appears that she is displeased with the length
of her mother’s agreement and the monthly rateIt is our desire that Ms*** and her daughter are pleased with our agreement and we therefore are willing to reduce her contract term to months rather than and her monthly rate to $rather than $If this is acceptable we will proceed accordinglySincerely,Brandt N*** | Alder Compliance Manager

August 8, 2017RE: ? *** ***? To the Revdex.com,? Thank you for bringing this to our attentionWe are investigating the allegation to determine its validity.Sincerely,? Brandt N*** | Alder Compliance Manager

Alder's Vice President of Operations has been attempting to contact Ms*** regarding this issue and has yet to hear back from herHe left his direct number for her.If Ms*** wishes to contact the Manager of Customer Experience at 801-441-1658, she may do so as wellWe are working to resolve
this issue both on our end and on Ms***'s but must hear back from her as wellWe look forward to working with her to resolve this issue

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 27, 2017RE: ? *** ***? To the Revdex.com,? Thank you for bringing this to our attentionWe spoke with Ms*** and came to an agreementThank you for your assistance with this matter.Sincerely,? Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***? ? ? ? He told me he only had the year contracts on hand but he would write a notation on the work contract stated 3/18/expires.I told alder I will give them a copy when they pick it up with their equipment.I feel like they take advantage of disabled clients but my mom didn't raise any fools

November 16, 2017RE:? *** ***? To the Revdex.com, Thank you for contacting usWe have attached a copy of the contract signed by Ms*** which states the duration of the contract and the monthly monitoring rateWe have also attached a copy of the phone call between Ms
*** and our customer service representative where these terms were explained to her verbally as well.? We have reason to believe that Ms*** may have been approached by another alarm company seeking to undercut the contract that is already in place and attempting to get it dissolved by filing a complaint with your officeWe have attempted to contact Ms*** to discuss this matter but we have been unsuccessful in reaching herIf Ms*** has any questions regarding our response or if we can be of service to her in any way she may contact me directly at 385-218-2747.Sincerely,? Brandt N*** | Alder Compliance Manager

September 18, 2015? RE: *** ***? To the Revdex.com,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Mr***’s agreement states the length of the contract is months and the representative appears to have circled it for
emphasisWe also spoke with Mr*** over the phone prior to the installation of the alarm system and specifically asked him if he understood the agreement has an initial term of months, to which he replied “yes.”? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Since this is the first time the matter of the alarm going off in the middle of the night has been brought to our attention please provide us with the dates and times these incidents occurred so that we may check to see what triggered the alarmBased upon our findings we will determine what course of action we will take.? ? Sincerely,? ? Brandt N*** | Alder Compliance Manager

To? the Revdex.com,? Thank you for contacting us, we understand Mr.? ***is upset? about the alarm system not? being monitored? and we apologize for the circumstances.? We will refund the payments requested but we would appreciate the opportunity
to? continue to serve Mr***'s home and we are willing to do so at a reduced rate of $and replace equipment with newer onesIf this is acceptable to Mr.? ***? we will make the arrangements.? ? ?

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

December 19, 2017RE:? *** ***? To the Revdex.com, Please advise Ms*** that the day right of rescission cancellation policy is included with her contract, which I sent with my previous responseI didn’t realize she was requesting the in-term cancellation policy and am including it with this responsePlease let us know if anything else is needed.Sincerely,? Brandt N*** | Alder Compliance Manager

May 24, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usMr*** never mentioned these complaints in the years that has transpired since they are supposed to have taken placeThe timing of these accusations seems quite inappropriate
However, it is not our intention to make things more difficult for Mr*** after having lost his jobWe will release him from the contract and refund his last payment of $as a gesture of goodwillThank you for your assistance.? Sincerely,? ? Brandt N*** | Alder Compliance Manager

December 15, 2017RE:? *** *** ***? To the Revdex.com, Thank you for contacting usWe have honored Ms***’s requestWe will contact her shortly to schedule a time to retrieve the equipment.Sincerely,? Brandt N*** | Alder Compliance Manager

November 22, 2017RE:? *** ***? To the Revdex.com, Thank you for contacting usOften we are able to pay the remaining the balance of a customer’s prior home security agreement which is sometimes described as a “buyout.” It’s conceivable that this resulted in a
misunderstanding between the representative and Mr***However, to accommodate Mr*** we have honored his wishes as stated in his complaint.Sincerely,? Brandt N*** | Alder Compliance Manager

Thank you for bringing this matter to our attentionPlease provide us with as much information as possible (i.ephysical description, badge number etc.) about the individual who came to your home so we can determine if he was one of our representatives