Alder

January 20, 2017RE: ? ? ? *** ***
? To the Revdex.com of Utah,? ? ? ? ? ? ? Thank you for bringing this matter to our attentionWe were able to discuss this with Ms*** and come to a mutually beneficial
agreement.Sincerely,? Brandt N*** | Alder Compliance Manager

February 12,
RE:? ? ? ? ? ? ? ? ? *** ***
To the Revdex.com,
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms*** contacted us on 8/18/to tell us that
the emergency
responders took too long to respond when she fellUnfortunately emergency
responders are not employed by Alder and are usually presided over by the city
We understand Ms***’s frustration and share in her concernsWe suggest
she contact the proper authorities in her city so that they may address this
problem with the proper agencies
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms*** has also mentioned having financial
concerns regarding the monthly paymentI have taken the liberty of reducing
her rate from? $*** to $*** monthly
Please let us know if there is anything else we can do
Sincerely,
Brandt N*** | Alder
Compliance Manager

August 29, 2017RE: ? *** ***? To the Revdex.com,? I have instructed our service department to contact Ms***? regarding the sensorIf a technician needs to be dispatched MsMcaboy will not be charged the regular fee.Sincerely,? Brandt N*** | Alder Compliance Manager

?
Complaint: ***
I am rejecting this response because:I spoke with an account manager on 1/18/and was told they would send a technician out to my house to remove the equipmentAfter being on hold for several minutes, he came back on the phone and said due to high wait they would have someone call me back to schedule the appointmentI never heard backOver a week went by and nothing! This is the whole problem with this company! Being told multiple things by multiple so called managers that have NO CLUE what is going on! I will NEVER send them any more of MY money! Equipment has NOT worked since it was installedI should have never sent them the payments they have receivedI will just let my attorney handle this matter from here! It is pointless going back and forth with a scam company! I will make sure all of reviews are posted all over social media, Yelp, etc! I will get the message out that no one should trust this company!
Sincerely,
*** ***

September 2, ? Revdex.com Case# *** ? *** *** ** *** ***
*** **? ? ? ? *** ? ? RE: Alarm Account #:*** ? ? Dear Ms*** ? We have received the above referenced complaint that you have filed with the RevDex.com (Revdex.com)After careful review of the account and the information provided to us, Alder Security would like to sincerely apologize for any miscommunication that has occurred in regards to this issueBased on the notes on the account, we see that Ms*** called in on June 15th to ask what needed to be done about the buyout amount from her previous companyShe was told to send in the final bill from her previous company and we would send her a check for that amountAlder Security next heard from her on July 15th wondering if we had received the fax with her buyout amount listedThe agent to whom she spoke stated that they were not sure, but would get in touch with the person who gets the faxesWe received another call on July 16th wondering if we had received the fax as wellOn Monday, July 18th, the employee who receives the faxes attached the information to Ms***' accountThe information located on the fax listed a sent date of January 8, 2014, so we cannot specifically state the exact time that it came throughAt that time, the process for reviewing the information and sending the check beganAlder's accounting Department cut check #*** in the amount of $and sent it on July 21, 2016.It was sent to the physical address on her account at that timeAlder did receive phone calls from Ms*** regarding the whereabouts of the check between July 25th and August 25thDuring this time, we researched the issue, received verification that the check was sent from the various employees who processed the check and stated several times that it was possible that the check had gotten lost in the mail On August 22nd, our employees verified that the check had not yet been cashedAt this time, the processes to both stop payment on the previous check and to send a new check were startedOur Vice President of Operations contacted Ms*** on August 25th, and spoke to her regarding this issueHe discussed that we had sent a check previously and that we were sending another checkHe apologized for the length of time that this had taken and for the issues which had arisen during the past monthThe new check was cut and sent on August 26thI called to follow up with Ms*** on September 1st and verified with her that the new check had been received, and had already been cashed and the issue resolvedAlder does have proof that the original check was created and that a stop payment was also done on the original check and can provide that proof if neededAs Alder did cut and send a check as originally requested,? and, once it was verified on August 22nd, prior to the Revdex.com complaint being filed, that the previous check had not been cashed that we started the process to create and send a new check, we feel that this should not be considered a valid complaint against Alder as the non-receipt of the check is ultimately out of Alder's hands If there are any further questions, you may contact Alder Security at ###-###-####I am generally available M-F 8am-5pm MST? Sincerely, ? ? ? Travis * C*** Alder Security Manager of Customer Experience ? ? ? ?

May 5, ? RE:? ? ? ? ? ? ? ? ? *** ***? ? ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The representative confirms he spoke with you but at the end of the conversation you agreed to keep the system on condition that he reduce your rate to ***We apologize that this change was not made in time for your April invoice but it has been correctedI have also taken the liberty of crediting your account a month of service at no costPlease let us know if? there is anything else we can do for you? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

October 11, 2017RE:? *** ***? To the Revdex.com,? Thank you for contacting usWe have released Ms*** from the agreementA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely,? Brandt N*** |
Alder Compliance Manager

RE:? *** ***? Customer account number:***? ? Tothe Revdex.com,? ? ? ? ? ? ? Thank you for contacting usIn response to Mr.***'sconcern,? Alder would like tonot only waive the past due of $but we would also like to keep him on
the same month to month monitoring service he has hadsince his contract expired in Octoberof 2017.Thisconditionof month to monthservice was specified by one of our agents during apreviousconversation with Mr***.? We would also like to offer the monitoring services at a lower rate than what he currently has.Atthis point, we have tried reaching out to Mr*** andit appears as thoughhe may not be taking calls from our phone numberWe have left a voice message on an alternate phone number we have on fileMr*** may respond by any method he deems fit.? ? ?

?
Revdex.com:
I have reviewed the response made by the business supervisor "Brandt"? in reference to complaint ID ***, and find that this resolution is not? satisfactory to me but I have attached an email response from another company? Customer Service Manager "Mni"? that is satisfactory (see attached document)As long as they are good to their word and live up to what is in the attached email correspondence? I find a satisfactory resolution has been reached
Sincerely,
*** ***? ?

?
Complaint: ***
I am rejecting this response because:I have documentation that shows I gave them more then the required day notice time to cancel the service (in Writing).They did however refund the august payment they drafted, but sent me a form to fill out to finalize the cancellation but said I still oweplus dollars to completed itI signed the document but stated on said document that I did not owe the money and the account must be closed
Sincerely,
*** ***

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

?
Complaint: ***
I am rejecting this response because:? They are already past their original business days.? They are now saying that it's going to be another - days.? They can do better than that
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I specifically asked for my personal information to be removed from their records, and I cannot get their confirmation this will be doneAs I did not provide this information, or give permission for them to seek more through a credit check, their is no reason for them to have it
Sincerely,
*** ***

August 29, 2017RE: ? *** ***? To the Revdex.com,? It appears that the reason the account was not cancelled is that we didn’t receive the notice of cancellation within the specified time periodThe account has now been cancelled and a refund has been submitted to Mr***’s
bank for the August payment.Sincerely,? Brandt N*** | Alder Compliance Manager

We have contacted Mr*** via email and updated him regarding the status of our investigationWe will continue to keep him updated

May? 15, 2018? RE: *** ***Account Number:***? To the Revdex.com,? ? Thank you for contacting? us, we? have? looked into? Mr***'s account and understand that he has had? issues with scheduling a technician to come out and service the
system.? We? would still like to provide Mr*** with a service technician free of charge as well as a refund for monthly? payments? from February to May2018.? We also would like to express interest in remaining Mr***'s alarm company.? We were unable to follow through on previous and it is understandable that he may not want to continue? service with us and we apologize.? Please let us know what he would prefer.? ? ? Sincerely,? DanielC? | Alder Compliance? Specialist

Thanks to Revdex.com for helping me resolve this issue after spending several hours on phone with Alder to no availThis is the second time that I have used Revdex.com for issues with businesses and both were resolved to my satisfactionI will spread the word of your good job, you are a life-saver, Thanks again.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please respond with some identifying information for your father so we can locate his accountA name or address will doThank you

June 29, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usBecause the account belongs to Mr*** we need to speak with him before altering our agreementThe phone number Mr*** supplied us with requires an access code, which we
don’t have, to ring throughWe also attempted to contact his daughter who filed the complaint but were unsuccessfulWe are happy to discuss Mr***’s concerns and because we are unable to contact him, please have him contact me directly at 385-218-2747.? Sincerely,? Brandt N*** | Alder Compliance Manager

September 29, 2017RE:? *** ***? To the Revdex.com,? We have mailed and emailed Ms*** copies of her contractI have included an additional copy with this response as well as a copy of the equipment listThis document does not show window sensors being purchased
by Ms***To accomodate Ms*** we offered to give her a glass break sensor or window sensors at no chargeLastly, Ms***’s monthly rate is $45.00, the additional $is from taxes required by her stateAs a gesture of goodwill I have reduced her monthly rate to $Please let us know if we can do anything else for Ms***.Sincerely,? Brandt N*** | Alder Compliance Manager