Alder

November 8, 2017RE:? *** ***? To the Revdex.com, Thank you for contacting usWe apologize for the delay and appreciate your patienceWhen a customer decides to have another individual takeover their account there’s a lot that needs to be done amongst the three parties
that are now involved in the agreementWe have worked extensively on this and everything is close to being finalizedOur customer service team will contact you tomorrow to wrap everything up, including the refundsAgain, we thank you for your patience and we appreciate the opportunity to have worked with you these past couple yearsFeel free to contact me directly with any questions at 385-218-2747.Sincerely,? Brandt N*** | Alder Compliance Manager

December 12, 2017RE:? *** ***? To the Revdex.com, Thank you for contacting usAlder has no affiliation with Fluent and we never sent them to Ms***’s homeIt appears that the representatives from Fluent gave Ms*** information in order to gain access to
her home and install their systemThis has been explained to Ms*** and Ms*** and this complaint should have been filed against Fluent.? Despite the above we have released Ms*** from the contract.Sincerely,? Brandt N*** | Alder Compliance Manager

January 25, 2018RE:? *** ***? To the Revdex.com, We apologize if there was a misunderstandingMs***’s past due balance was waived as a gesture of goodwill but she is expected to make the payments going forwardTo reiterate, Ms*** has made two payments out of and we have waived the months she neglected to payWe are happy to send a technician to her home and, as a one time courtesy, we will waive the fee but this is the most we can do for Ms*** at this time.Sincerely,? Brandt N*** | Alder Compliance Manager

RE:? ? *** * ***? ? To? the Revdex.com,? ? Thank you for contacting us.? ? We spoke with Mr*** and? agreed? to release him from the contract without penaltyWe will be sending a shipping label to Mr*** home to collect our
equipment.?

June 24, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms*** has been released from the agreementA member of our
customer service team will contact her shortly to schedule a time to retrieve the equipment? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

October 25, 2017RE:? *** ***? To the Revdex.com,? We were able to work this out with Mr***Thank you for your assistance.Sincerely,? Brandt N*** | Alder Compliance Manager

To the Revdex.com,Thank you for contacting us? Mr*** has been a great customer of Alarm Protection / Alder for years and ? We would like to continue to monitor and service Mr***’s home, if he would like we could do a month to month with no contractHe mentioned
about cutting his expenses, I would like to offer Mr*** a lower rate from to and if in the long run he would like to cancel we could with no penaltyPlease let us know what Mr*** prefers, we would be more than happy to accommodate with him

?
Complaint: ***
I am rejecting this response because: They have been telling me he will come for the past month and nothing has happened yetI am not a priority with this service.?
Sincerely,
*** ***

July 27, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Alder Holdings is the company that supplied your home security system
and provides the monitoring service you have received since Please feel free to contact me with any additional questions at ###-###-#### ? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

January 11, 2018RE: ? *** *** To the Revdex.com,Thank you for contacting usWe have been in touch with Ms*** and we were able to resolve her concerns.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com,To Mr***This is a confirmation letter letting you know that your terms of
months have beenadjusted to months, it is our customer's responsibility to give us notice days beforethe end of agreement term that you are no longer wanting service with Alder, please giveus a call day before your agreement endsThank you for your time and we are happy wecan serve you

July 14, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We spoke with Mr*** just before the installation of the alarm system
and asked if he understood that Alder was not affiliated with his previous provider and that he was signing up for new services through a new companyOnly after Mr*** stated that he understood did we proceed with the installationWe have attached that portion of the phone call for your review? ? ? ? ? ? ? ? ? ? ? ? ? ? ? If Mr*** is still being billed by his previous company please have him provide us with a final bill and we will be happy to assist him in paying the balance? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

The invoice went out prior to our cancelling the contract, please disregard itWe have not lied to Ms*** or been unfair with her, rather, we have only sought to provide her the best service possible, even releasing her from the contract despite the time and resources we have already devoted to herWe prefer that this complaint be closed due to our complying with all of Ms***'s demandsIf Ms*** has further issues she can contact me directly at 385-218-Thank you for your assistance

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This is not the agreement? you discussed over the phone with my son, He demanded you send him a copy of the contract I signed, your reply was(? We don't have to send you a contract copy but we will)
However, you never sent us a contractI strongly feel I was taken advantage of because of my age,? and? ? didn't have anyone here with me to advice me .As for the Equipment, Please sent Us an Address where to return it.,and we will make sure we ship every thingback to you.Sincerely,
*** ***

December 18, 2017RE:? *** ***? To the Revdex.com, We appreciate Mr*** bringing this to our attentionMr*** signed up with Alder on 11/23/and before we installed the alarm system we spoke with him over the phone to make sure he understood the conditions of his
agreementOne of the questions we asked was if he understood that his contract has a term of months and he confirmed that his representative explained that to himI’ve attached a copy of the phone call for your reviewTo compensate Mr*** for the system issues he has experienced I have given him two months of service at no chargeHe also mentioned that his monthly rate was a little higher than expected so I have reduced it from $to $Thank you for your assistance with this matter.Sincerely,? Brandt N*** | Alder Compliance Manager

To the Revdex.com,? Thank you for contacting usWe have agreed to honor Ms***’s original agreement with Alder and have cancelled out her accountPlease let us know if she has any further questionsSincerely,

November 17,
RE:? ? ? ? ? ? ? ? ? *** ***? ? ? ? ? ?
To the Revdex.com,
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? I have instructed our customer
service to ship out a
yard sign immediately and the technician will explain again how to use the
system while he is therePlease let us know if there is anything else *** needs
Sincerely,
Brandt N*** | Alder
Compliance Manager

To the Revdex.com,Thank you for contacting us? In a response to Mr***, If he would like to break the contract the pay off for the agreement is $2,573.04, since the contract has been auto renewedBut I would like to cut that in half as a gesture of goodwill for Mr*** to pay $1,in full to cancel out his account? ? Sincerely,

August 31, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usWe have released Mr*** from his contract as requestedA member of our customer service team will contact him shortly to schedule a time to retrieve the
equipment.Sincerely,? Brandt N*** | Alder Compliance Manager