Alder

January 20, 2017RE: ? ? ? *** ***? To the Revdex.com of Utah,? ? ? ? ? ? ? A technician was sent to Ms***’s home to install the cameras on 1/19/but she requested that we reschedule the appointment.Sincerely,? Brandt N*** | Alder Compliance Manager

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Complaint: ***
I am rejecting this response because: I am fine with you coming to check the system but it needs to be around my schedule which usually leaves open Sunday evenings so if you can have a tech come out Sunday evening and look at the system I would be more than happy to have you come into my home and look at the systemYou should have notes on my account showing the fire alarm that called the fire department and was told that he was taking a showerI am no longer comfortable and confident that this alarm system will do what it was intended for when it sends out alarms every time we use the back showerI should not have to be required to use a specific shower in my own home because your system does not work properlyAlso with a system that sends out alarms how will I know if it's a real alarm if I am not at home? This is why I do not have confidence in your system anymoreThe best time to reach me at the phone number listed on my account is between 7:a.mand 8:a.mEST thank you
Sincerely,
*** ***

We have spoken to Ms*** regarding the issue in her complaint and have also received more information regarding this issueDue to the further information received by Alder from Ms***, we have come to a mutually agreed upon resolution to this complaint

April 27, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usWe spoke with Ms*** and were able to come to an agreementThank you for your help.Sincerely,? Brandt N*** | Alder Compliance Manager

RE: *** ***? and *** ***To the Revdex.com, Thank you for contacting usWe have released both client from the agreement with Alder due to their end of term length, Ms***? balance is clear as well

January 4, 2018RE:? *** ***? To the Revdex.com, Thank you for contacting usAttached is a recording of the phone call that took place just before the installation of the alarm systemDuring the call our customer service representative asks Mr*** if he understands that
his contract has a term of months and he responds “yes.” We have also attached a copy of the contract which shows a term of months including Mr***’s initials acknowledging the duration of the agreementAs a gesture of goodwill I have waived the technician fee Mr*** has refused to pay and given him a month of service at no charge.Sincerely,? Brandt N*** | Alder Compliance Manager

May 10, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usWe have spoken with Ms*** and resolved this issueThank you for your assistance.Sincerely,? Brandt N*** | Alder Compliance Manager

August 22, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? I have taken the liberty of crediting Ms*** a month of service at no
charge as she had mentioned she thought the company was going to pay the first month for herRegarding the second issue: please respond with how many years Ms*** thought the agreement would be for and we will see what we can do to accommodate her? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

November 17, 2017RE:? *** *** ***? To the Revdex.com, Thank you for contacting usMr***’s account was already canceled and we will not attempt to contact him again.Sincerely,? Brandt N*** | Alder Compliance Manager

August 18, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usWe are currently discussing this issue with Mr***? and we should arrive at a resolution shortly.Sincerely,? Brandt N*** | Alder Compliance Manager

October 18, 2017RE:? *** ***? To the Revdex.com,? Thank you for contacting usI have canceled Ms***’s account and submitted a refund to her bankA member of our customer service team will contact her shortly to schedule a time to retrieve the equipmentLet
us know if we can do anything else for Ms***.Sincerely,? Brandt N*** | Alder Compliance Manager

May 13, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Our records indicate that the technician has been scheduled with the customerPlease advise if there has been a misunderstanding? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

June 29, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usOur records show that the two free months were applied to Ms***’s account and that she is sending us her final bill from her previous providerOnce we have received the bill we will
issue a check for the remaining balanceThank you for your assistance with this matter.Sincerely,? Brandt N*** | Alder Compliance Manager

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Revdex.com:Although the response if far less than our expectations of a reputable business; we will accept simply to end this messI am concerned that they did not contact us to inform us of this decision and that they also were still trying to negotiate more money from us during our second to last communicationThe last communication we had, they contacted a family member and asked how to access the equipment, which is in a home we no longer ownWe are accepting this on the condition that it means we are not responsible for any further collections of any kind.? I am highly disappointed in this businesses practices and their representation to their customer at the front doorThey directly and purposefully separately contacted my husband and I seperately and made promises to one then contradicted it to the otherWe also have a contract that has been tampered withI am ashamed of myself for not doing my research before doing business with Alder.?
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me given that it means we are no longer responsible for any collections of any kind, including their equipment.?
Sincerely,
*** ***

January 13, 2017RE: ? ? ? *** ***? To the Revdex.com,? ? ? ? ? ? ? Thank you for bringing this matter to our attentionMs*** has been released from the agreement and her refund is currently being processedThank you for
your assistance with this matter.? Sincerely,? Brandt N*** | Alder Compliance Manager

To the Revdex.com,? Thank you for contacting us? Reviewing her account I see that Ms*** was able to find someone to take over the accountwe apologize for the frustration, this account will be cancelled once the system is reactivated with the new homeownersPlease have
Ms*** give us a call on Wednesday 20th of June to follow up on the cancellation of the account.? Sincerely,

August 5, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We are willing to release Mr*** from the agreement, however, we like to extend an offer of reducing his monthly rate to $if he would like to stay with AlderIf he would still like to cancel we will honor his wishes ? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
There are no instructions regarding how to remit the paymentI can send the payment electronically as soon as I am provided with instruction on how to make it happen.?
Sincerely,
*** ***

August 30, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usWe have canceled the account as requested and issued a full refundPlease allow 3-business days for the refund to appearA member of our customer service team will contact Ms
*** to schedule a time to retrieve the equipment.Sincerely,? Brandt N*** | Alder Compliance Manager