Alder

September 2, ? RE:? ? ? ? ? ? ? ? ? *** *** ? To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We apologize if there was a misunderstanding and as Mr*** has
stated the cost is more than he can afford we would like to offer to reduce his monthly rate from $to $However, if Mr*** would still like to cancel we will honor his wishes? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

March 15,
RE:? ? ? ? ? ? ? ? ? *** ***
To the Revdex.com,
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Ms***’s account has been cancelled and a refund
check in the amount
of $*** was mailed to her on 3/4/Please allow
sufficeient time for it to be received
Sincerely,
Brandt N*** | Alder
Compliance Manager

Account Number: ***? To? the Revdex.com,? Thank you for contacting? us,? we have honored Mr***'s wishes and released him from the contract as requested with no penaltyThere will be a shipping? label? sent to his new address? for client to send the equipment

September 28, 2017RE:? *** ***? To the Revdex.com,? Thank you for contacting usWe don’t feel that we have been dishonest with Ms***We are happy to compensate her if she was billed by both us and ADT during the same month, and we do have a fair amount of
customers in West Monroe, t***, not all choose to display an Alder sign in their front yardAs Ms*** mentioned she is on a very limited income we would like to offer to reduce her rate from $to $per month and give her months of service at no chargeWe await her reply.Sincerely,? Brandt N*** | Alder Compliance Manager

July 27, ? RE:? ? ? ? ? ? ? ? ? *** ***
To the Revdex.com, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Thank you for providing us with the information needed to locate the accountI have released your mother from the agreement and submitted a request for her money to be refundedLet us know if we can assist with anything else? ? Sincerely, ? Brandt N*** | Alder Compliance Manager

March 26, 2018RE:? *** ***? To the Revdex.com,Thank you for contacting usWe would appreciate it if Mr*** would allow us one more time to schedule a technician so that we may resolve his issueTo compensate Mr*** for the inconvenience he has experienced
we have given him three months of service at no charge and waived his past due balance.Sincerely,? Brandt N*** | Alder Compliance Manager

?
Complaint: ***
I am rejecting this response because: I have not recived any credit, and I asked them in to reduce the rate but they could not help , so now that the Revdex.com is involved,now they are offering a discount??? I told them a year ago that I could afford per month that rate was within my budget
Sincerely,
*** ***

July 7, 2017RE: ? *** ***? To the Revdex.com,? Thank you for contacting usMs*** asked to cancel the contract days after installationIn accordance with the law we allow customers days to cancel without penaltyAfterwards, the terms of the contract
are invokedThe contract calls for 90% of the remaining balance for early termination but in order to be accommodating to Ms*** we agreed to release her on condition that she pay a $cancellation fee to cover time, labor and use of what was new equipment? We wish Ms*** the best but we will not be issuing her a refund at this time.Sincerely,? Brandt N*** | Alder Compliance Manager

October 13, 2017RE:? *** ***? To the Revdex.com,? Thank you for contacting usThe majority of these complaints were never mentioned to us until this complaint was filedWe were not made aware of any price discrepancies, there is no indication that the installation
took one month to complete, we were never informed of a alarm or burglaryWe are willing to dispatch a technician at no charge to make sure everything is working properly if Mr*** wishes us to do soI have also given him a month of service at no charge to compensate for any inconvenience he may have experienced.Sincerely,? Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: the sales representative lied to me telling me there was no contract? He must have switched the paper work that I signed? I saw him cross out the term? Very dishonest company? The police department of ashburn sent a warning out on this company and also in americus? Too bad they did not run them before I met these crooks?
Sincerely,
*** ***

March 21, 2017RE: ? ? ? *** ***? To the Revdex.com,? We have attempted to discuss this with Ms*** but the numbers she has provided us with report that neither is taking calls at this timeWe cross checked the amount Ms*** has been paying monthly
with what was discussed during the recorded call, where the terms of the contract were explained to her, and the two are in agreementHowever, as Ms*** has mentioned she is unable to afford the monthly payment I have taken the liberty of reducing it from $to $If anything further is needed Ms*** may reach me directly at 385-218-Sincerely,? Brandt N*** | Alder Compliance Manager

November 17, 2017RE:? *** ***? To the RevDex.com, To clarify, we released Ms*** from the contract and she will not be charged a fee or any other penalty for canceling earlyThe reason our agents have been calling is to schedule a time to retrieve our equipmentI will ask them to text or email her as she requested.Sincerely,? Brandt N*** | Alder Compliance Manager

September 17,
?
RE: *** ***
?
To the Revdex.com,
?
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
class="MsoNormal" "margin-bottom:0in;margin-bottom:.0001pt;line-height:
150%">? ? ? ? ? ? ? ? ? ? ? We are unable to confirm or refute that Ms*** was
told to leave the equipment at her old home, however it is company practice
that representatives inform the customer to take the equipment with themA
technician was sent to? ? the old address shortly after Ms*** left
and the equipment had been removed and we have been unable to locate
it.? ?
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ? ? ? ? The technician did not have equipment with him for the
second appointment because it was intended to have equipment shipped over night
for the installation that day but when the technician arrived the equipment was
not thereThe technician returned on separate occasions to complete the
installation but was turned away each time because the customer was installing
new windows
? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ? ? ? ? ? We would like to send a technician to finish the
installation and waive the $feeAdditionally we would like to offer Ms
*** months of free service to demonstrate our dedication to meeting her
expectationsPlease let us know if this arrangement is acceptable and we will
proceed with what has been outlined here
? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
?
Sincerely,
?
Brandt N*** | Alder Compliance Manager

March 22, 2018RE: ? *** *** To the Revdex.com,Thank you for contacting usIt is our understanding that Ms*** was recently approached by a representative from XFinity and we believe this complaint was filed in an attempt to have us release the customer so that she can
accept the deal offered by our competitor.Additionally, on August 7th, *** *** asked that we move the system into her daughter’s home which we didConsequently, we do not understand the statement claiming they are just learning about the system being installed in their mother’s homeWe also do not understand why these allegations were not brought to our attention in February of 2015, when the system was installed.We have attempted to contact Ms*** to discuss these inconsistencies but have been unable to reach herShe may contact me directly at her convenience at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

The account has been canceled and no further attempts will be made to collect the monthly paymentWe wish you the best

December 12, 2017RE:? *** ***? To the Revdex.com, Ms***’s rate was lowered to $and her contract was not extended.Sincerely,? Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***? ***

January 12, 2018RE: ? *** *** To the Revdex.com, Thank you for contacting usOur records indicate this issue was resolved on January 8thAs a sign of goodwill we have given Mr*** months of service at no charge.Sincerely, Brandt N*** | Alder Compliance Manager

November 10, 2017RE:? *** ***? To the Revdex.com, Thank you for contacting usWe have honored Ms***’s request and we wish her the best.Sincerely,? Brandt N*** | Alder Compliance Manager

November 22, 2017RE:? *** ***
? To the Revdex.com, Thank you for contacting usAttached is a copy of the contract where the term of months is printed clearly and circledWe have also included a recording of a call between Alder and the customer where the terms of
the agreement were explainedWe are willing to consider Ms***’s request but we would appreciate it if she would look over the contract and listen to the call beforehandWe look forward to her response or she may contact me directly at 385-218-2747.? Sincerely,? Brandt N*** | Alder Compliance Manager