Alder

December 1, 2017RE:? *** ***? To the Revdex.com,We spoke with Mr*** and agreed to his request.Sincerely,? Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
? Proposed Dispute Resolution? ? There has been no refund delivered to me or my Bank for deposit to me as of Aug 17th? All ? I know is, ? I did not receive it and if it was sent for deposit to the only bank account of mine that Alder had information on, it would have been rejected, ? because I closed that account in mid June.? In late July we also moved from TX to LA? Alder knows who or where the refund the sent, and if it was a check to me sent to the address they have ? on file, the forwarding may not have been completed correctly.? If Alder intends to complete ? the refund, they can ? send a check to *** * *** ? *** *** ** * ? *** ** *** *** *** ? ***, our new address.I believe Alder tried to draw money in July because I received two calls from them in Julyasking why the payments were not made? There could be several explanations for these facts ? that do not not imply questionable intentions, but my suspicions certainly have not been alleviated and I have not seen evidence of good faith action.Mr.N***'s statement referring to the contract being closed and all payments ? and terms completed, is accepted.? I remain dissatisfied but ? willing to change with positive action and explanation from MrN***?
Sincerely,
*** ***

March 9,
RE:? ? ? ? ? ? ? ? ? *** / *** ***
To the Revdex.com,
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? During a recorded phone call, prior to the
installation,
we explained to Mr*** that Alder was not affiliated with
Vivint in any way and that Vivint was still in business, and if he proceeded he
would be receiving new services through AlderMr*** agreed to proceed on
condition that we pay the remaining balance with Vivint should there be any
Once we receive a final bill we will issue a check to Mr*** for that amount
so that he can satisfy his balance with VivintAlso, as a sign of good faith,
we are willing to reduce Mr*** monthly monitoring rate from $*** to $***
and forgive his past due balancePlease respond as to whether this is an
acceptable arrangement
Sincerely,
Brandt N*** | Alder
Compliance Manager

March 16, 2018RE:? ***? ***? To the Revdex.com,Thank you for contacting usWe have released Ms*** and refunded her last payment as requested.Sincerely,? Brandt N*** | Alder Compliance Manager

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 30, 2017? ? RE: ? *** ***? ? To the Revdex.com,? We agree with Mr***, it is probably better that we part ways at this pointWe are terminating his account and will contact him shortly to schedule a time to retrieve our equipment.? Sincerely,? ? Brandt N*** | Alder Compliance Manager

To the Revdex.com,? Thank you for contacting us.? At the time our? representative? was at Ms***s home there is? an? audio welcome survey that is done with Ms*** going over the terms and conditions of the agreement and she understoodWe will not be
releasing Ms*** from her contractHowever, Ms*** could see if she is able to move the alarm system or have someone take over the contract we are more than happy to give her free months to give her a chance go over the options?

?
Complaint: ***
I am rejecting this response because:Alder has failed to provide proof that our credit card information has been permanently removed from their automated billing system
Sincerely,
*** ***

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I had spoken to the Albuquerque Revdex.com office to advise that? Alder had contacted me after I emailed them using [email protected].? I found this email address through a complaint on Yelp and it does work.? I have been advised that my Return Label has been issued and mailed to me and have been given the tracking number for it.?
Sincerely,
*** ***

January 25, 2018RE: ? *** *** To the Revdex.com, Thank you for contacting usMs***’s contract was not purchased by another alarm companyWe are the same company she originally signed with, only we changed our name in from Alarm Protection to AlderMs
***’s contract was signed on July 6, and has a term of monthsThis is why she is still being billedI have attached a copy of the agreement as she requestedAs a sign of goodwill, we have waived the past due amount of $but she will need to continue making payments until July 6th of this year.Sincerely, Brandt N*** | Alder Compliance Manager

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

?
Complaint: ***
I am rejecting this response because:? Their response is in conflict with what they have been telling me on the phone.? Alabama has had problems with predatory alarm companies and now requires them to be registered.? I trying to determine if the name change from Alabama Alarm to Alarm Protection Alder was because Alabama Alarm was one of the fraudulent companies.? So, first.? Alder has only provided one page of a multi-page contract.? Please provide a copy of the complete contract.Second, provide documentation that Alabama Alarm was operating legally in Alabama at the time of the 'name change'
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:They have my bank statements where the money was removed and how many months it was I nk they are stalling because they don,t want to pay me.They can see by the statements when the last payment was made
Sincerely,
*** ***

Ms***, we have since spoken with you regarding this issue and believe that we have resolved thisPlease respond to the Revdex.com and let us know if it has been satisfactorily resolved

To the Revdex.com,? Thank you for contacting usIn a response to Ms***, I am showing that there has been a credit applied to her account for the time she called in letting us know that her smoke detector was having issues, which was in April and May 7th is when we were
able to schedule technician out to replace the smoke detectorHowever, for the frustration it has made Ms*** feel I am more than happy to offer free month to her account

RE: *** *** ***? To the Revdex.com ? Thank you for contacting usAt this point we will not be releasing Mr*** from his agreementIf Mr*** would like to cancel, he would need to pay a cancellation fee of $500.00.? We can still service him so his system is fully functioning and would be able to get him a technician as well as waive his past due amount and credit his account for months.? Sincerely,DanielC | Alder Compliance Specialist?

November 17, 2017RE:? *** ***? To the Revdex.com, We have honored Ms***’s wishesA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely,? Brandt N*** | Alder Compliance Manager

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 5, 2017RE: ? ? ? *** ***? To the Revdex.com,? ? ? ? ? ? ? We attempted to reach out to Mr*** but were unable to reach himMr*** is correct, he is within his right to cancel but we would appreciate the
opportunity to show him he made the right decision by choosing AlderIf Mr*** would like to stay with us we will allow him to be on a month to month agreement and we will reduce his monitoring rate from $to $per monthWe will also send a technician to his home at no charge as his complaint seemed to indicate there may be an issue with the equipmentHowever, if he would still like to cancel we will honor his decision.? Sincerely,? Brandt N*** | Alder Compliance Manager

?
Complaint: ***
I am rejecting this response because:I'm replying to this because they are clearly lyingThat is an awful way to do businessThe fax sheet states that it went through on 6/14/to cancel, there is no way it got there several days laterI am attaching a file with my bank statement showing the payment coming out on July 19th as well as in JuneI finally did a dispute with my bankIf Alder rejects this dispute I will be contacting Revdex.com againThis has been such a nightmare with them and I am glad I have paperwork to back up what I'm saying, and proof of their lies
Sincerely,
*** ***