Alder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***? ***

March 9,
RE:? ? ? ? ? ? ? ? ? *** / *** ***
To the Revdex.com,
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? During a recorded phone call, prior to the
installation,
we explained to Mr*** that Alder was not affiliated with
Vivint in any way and that Vivint was still in business, and if he proceeded he
would be receiving new services through AlderMr*** agreed to proceed on
condition that we pay the remaining balance with Vivint should there be any
Once we receive a final bill we will issue a check to Mr*** for that amount
so that he can satisfy his balance with VivintAlso, as a sign of good faith,
we are willing to reduce Mr*** monthly monitoring rate from $*** to $***
and forgive his past due balancePlease respond as to whether this is an
acceptable arrangement
Sincerely,
Brandt N*** | Alder
Compliance Manager

March 16, 2018RE:? ***? ***? To the Revdex.com,Thank you for contacting usWe have released Ms*** and refunded her last payment as requested.Sincerely,? Brandt N*** | Alder Compliance Manager

January 12, 2018RE: ? *** *** To the Revdex.com, Thank you for contacting usOur records indicate this issue was resolved on January 8thAs a sign of goodwill we have given Mr*** months of service at no charge.Sincerely, Brandt N*** | Alder Compliance Manager

January 25, 2018RE: ? *** *** To the Revdex.com, Thank you for contacting usMs***’s contract was not purchased by another alarm companyWe are the same company she originally signed with, only we changed our name in from Alarm Protection to AlderMs
***’s contract was signed on July 6, and has a term of monthsThis is why she is still being billedI have attached a copy of the agreement as she requestedAs a sign of goodwill, we have waived the past due amount of $but she will need to continue making payments until July 6th of this year.Sincerely, Brandt N*** | Alder Compliance Manager

June 30, 2017? ? RE: ? *** ***? ? To the Revdex.com,? We agree with Mr***, it is probably better that we part ways at this pointWe are terminating his account and will contact him shortly to schedule a time to retrieve our equipment.? Sincerely,? ? Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:They have my bank statements where the money was removed and how many months it was I nk they are stalling because they don,t want to pay me.They can see by the statements when the last payment was made
Sincerely,
*** ***

?
Complaint: ***
I am rejecting this response because:Alder has failed to provide proof that our credit card information has been permanently removed from their automated billing system
Sincerely,
*** ***

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I had spoken to the Albuquerque Revdex.com office to advise that? Alder had contacted me after I emailed them using [email protected].? I found this email address through a complaint on Yelp and it does work.? I have been advised that my Return Label has been issued and mailed to me and have been given the tracking number for it.?
Sincerely,
*** ***

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To the Revdex.com,? Thank you for contacting us.? At the time our? representative? was at Ms***s home there is? an? audio welcome survey that is done with Ms*** going over the terms and conditions of the agreement and she understoodWe will not be
releasing Ms*** from her contractHowever, Ms*** could see if she is able to move the alarm system or have someone take over the contract we are more than happy to give her free months to give her a chance go over the options?

?
Complaint: ***
I am rejecting this response because:? Their response is in conflict with what they have been telling me on the phone.? Alabama has had problems with predatory alarm companies and now requires them to be registered.? I trying to determine if the name change from Alabama Alarm to Alarm Protection Alder was because Alabama Alarm was one of the fraudulent companies.? So, first.? Alder has only provided one page of a multi-page contract.? Please provide a copy of the complete contract.Second, provide documentation that Alabama Alarm was operating legally in Alabama at the time of the 'name change'
Sincerely,
*** ***

Ms***, we have since spoken with you regarding this issue and believe that we have resolved thisPlease respond to the Revdex.com and let us know if it has been satisfactorily resolved

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am the person on the contractThe cancellation was sent and I did not get a notification on the name change until after I tried to cancel the contractThey have not honored their end of the agreement and because they did not honor their end of the contract the agreement is moot
Sincerely,
*** ***

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To the Revdex.com,? Thank you for contacting usIn a response to Ms***, I am showing that there has been a credit applied to her account for the time she called in letting us know that her smoke detector was having issues, which was in April and May 7th is when we were
able to schedule technician out to replace the smoke detectorHowever, for the frustration it has made Ms*** feel I am more than happy to offer free month to her account

January 5, 2017RE: ? ? ? *** ***? To the Revdex.com,? ? ? ? ? ? ? We attempted to reach out to Mr*** but were unable to reach himMr*** is correct, he is within his right to cancel but we would appreciate the
opportunity to show him he made the right decision by choosing AlderIf Mr*** would like to stay with us we will allow him to be on a month to month agreement and we will reduce his monitoring rate from $to $per monthWe will also send a technician to his home at no charge as his complaint seemed to indicate there may be an issue with the equipmentHowever, if he would still like to cancel we will honor his decision.? Sincerely,? Brandt N*** | Alder Compliance Manager

RE: *** *** ***? To the Revdex.com ? Thank you for contacting usAt this point we will not be releasing Mr*** from his agreementIf Mr*** would like to cancel, he would need to pay a cancellation fee of $500.00.? We can still service him so his system is fully functioning and would be able to get him a technician as well as waive his past due amount and credit his account for months.? Sincerely,DanielC | Alder Compliance Specialist?

November 17, 2017RE:? *** ***? To the Revdex.com, We have honored Ms***’s wishesA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely,? Brandt N*** | Alder Compliance Manager