AliExpress

DO NOT SHOP HERE!!! The first thing you should notice is that they don't have any phone number! That is a MAJOR red flag! Their online customer services forced you to use an incoherent completely useless bot chat first then live repThe reps are almost just as *** and transfer you over and over and do not listen to a thing you have to sayThey don't understand anything and they lie and lie and lieMy dispute was filled with problemsA shipment sent together in one order forced me to file two separate disputes for each item individually which required me to upload evidence twice and respond to everything multiple times redundantly! Then the process is extremely slow and allows the sellers to intentionally delay the refundAE will constantly try to make you feel better saying not to worry that your money is protected which is completely MEANINGLESSIts now been months and I have only received refund for the smallest cheapest item in my orderThis was only after getting AMEX involvedThey were ignoring all the evidence asking for imaginary documents that even the shipper was confused about and said doesn't exist such as "missing parcel documents"Despite it being the same order and shipment they only finished/closed one of the disputes while the other remains open! This was after they apologized for their mistake in ignoring the evidence which at first they were claiming was insufficient!
The seller and AE will do anything they can to stop you from getting a refundIt is absolutely ridiculous and extremely frustrating to deal with themI highly suggest if you absolutely must shop here to immediately dispute it with your credit card and DO NOT TRUST THEIR USELESS DISPUTE PROCESS!!! IT IS ONLY THERE TO DELAY YOU FROM FILING A REAL COMPLAINTIF THE SELLER IS ACTING SHADY AND INCOHERENT THAT IS A RED FLAGYOU'VE BEEN WARNEDSTAY FAR AWAY FROM THIS FAKE UNPROFESSIONAL MARKETPLACE

The product I ordered never came and the money was taken out of my accountAny contact/customer service information listed for the company does not work or does nothing/goes nowhere

First-time buyerSpent hundreds of dollars with various sellersI was so excited to get my items in time for Christmas that I even paid expedited 12-shipping on Nov 11, It is now AFTER Christmas and still do not have several of my shipmentsMost items received were poor qualityI did leave a good review on the few items that were goodIn general horrible customer service!!!! BAD SELLERS! I have not been refunded for all the poor quality or missing items!
BUYER Beware!

They are selling counterfeit Little Muffincakes products

Aliexpress is a big heap of clones/fake/broken and dead-by-design thingsBest of them are on *** of course which doesn't make *** good place also but at least *** protects you a little bitMy multiple issues with aliexpress was solved only by my bank not by aliexpress protection which actually protects only their money not buyer nor sellerThey are scammers and their whole system along with alipay is a total rip off

I ordered two dresses Korea they both came in and look nothing like what I ordered I put in for a dispute to send it back and the company did not want to take it back at first and I had to fight and fight me by this online chat until they finally said okay send it back I had to pay additional $and some change it's been about months and I still have not received my refund back from Ali Express I've been on this chat twice the week about my refund and they will not give me my refund they keep telling me different things I have to wait I have to wait another days I have the tracking number that it has been received in China I've sent them copies of the delivery back to China and they still will not release my money back to me now they're telling me that they have put a freeze on my account about my refund please please do not order from this company they are fraud

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Ordered something, was charged for it Never received it My confirmation email was full of invalid web links The website had no number for customer service The live chat feature didn't work I couldn't look up my order details or request a refund without creating an account and downloading the app, which I'm not going to do because clearly this company is not legitimate

I have placed many orders with AliExpress, but they have rejected all my ordersWhen I have asked why my orders are rejected they tell me that they don't know and wouldn't provide me a reason for rejecting the ordersI have asked them to provide me their supervisor or manager contact and they don't provide me that contact eitherAliExpress only has a CHAT option and if for some reason you don't like the person you are chatting with to complain about the issue, then they have no escalation processAliExpress have asked me to submit official government documents like passport, credit card and drivers license to validate my identity, which I have doneBut they have still rejected my orders, without offering any official explanationMy suspect is that AliExpress and ALiBaba, are collecting official documents, from US Citizens and Residents, to create identity thefts against these individualsFollowing are my orders at AliExpress, which were rejected or not fulfilledAliExpress didn

ordered car seat organizer for $I received an emery board worth centsI sent photos of emery board and shipping label as requested by aliexpress times They will not refund my purchase price

I made a purchase online in FebruaryMy order was lost by the shipment department, then they sent me a message saying that they would send me out another orderI never received it so I filed a dispute to cancel the orderThey sent me another message basically saying that my order was cancelled and I would be issued a refundIn March my refund was processed and complete and I was told that I would receive it in - daysSince then I haven't received anythingI have contacted my bank several times and the companyIt's now May 6th and I haven't heard back from them or received my money

I had ordered a bikini, and received a different looking cheap made product with bad stitching and completely see through white inserts and one cup size smaller than the otherThe do not let me return or give me a refund, despite their advertised buyer protectionI bought it from ***This is advertisement/fraudThey do not stand by their word, which is black on white advertised on their website

I recently order a swim suit as a guest on their website instead establishing an accountI made the purchase and got email confirmation that my payment was received A week later I hadn't received anything about my item being shipped, so I tried to look up my order on the website and it couldn't be located Next I created an account thinking that if I did this, then I would have better luck locating my package (same email where I placed the order) and still no luck There wasn't a number I could find on the website, but they had live chat I ended speaking to three different people all claiming they couldn't locate my order, but if I gave them of the digits from my credit card I used to purchase it they could search that way Normally I am used to business asking for last digits, but digits and the conversation was via chat room on their websiteThey never provided a phone number to call to help me I finally just called my credit card company to dispute the charge and hopefully get my money back

Complaint: ***I am rejecting this response because: No viable solution to correct this matter has been established.Sincerely,*** ***

Ordered an item the beginning of December and was told my order would be here by January 6th cant get in touch with the seller and the customer service is not trying to refund my moneyI would like to file a claim against them so they can give me my money backThey are an international website and sell merchant from all over the world; but they have not given me my money back or my item

Filed a complaint with Aliexpress for suppling unpacked material for JGAURORA 3D Printer order: ***After receiving package parts inside the box found scattered all over at the bottomMany components were broken hazardous due to broken electronic components like capacitorAliexpress is rejecting to take back this package also there are broken and missing parts that makes it unusable

I ordered an item with order number ***the item arrived late, after I needed itthey have a guaranteed delivery timeline which they did not honorcustomer service did not resolve the problem

My son found a very rare t-shirt on the Alliexpress website Alliexpress is a third party website which connects you to international independent retailers They claim to provide consumer protection with any purchase; hence the reason I felt it might be worth a tryPlus the shirt was minimal price Long story short, I never received the shirt and the protections they claim were non-existent There was a three month window when I was supposed to receive the item The catch is, the seller provides a USPS tracking number that is fake The item purchased will never come and AlliExpress will continually say the item is in route By the time you have had enough, their protection time frame has lapsed and you are SOL

I ordered several clematis rootings from China through AliexpressNot one plant survived after a very lengthy transportation periodNot only that, the package was identified as TOYS, a deceitful misnomer for PLANTS Two other orders of flower bulbs (calla and amaryllis) from China never arrived after days, being detained at Customs The owner kept writing in a ludicrous manner, "Don't worryThe plants are in transit." I received that message more than once even after I expressed my dissatisfaction with the guaranteed serviceThe AliExpress Case Management Team was equally vague and slowThe company offered an unacceptable 1/refundI reported them to the Florida *** ***

I purchased a men's vest I received in my mailbox with no signature a package I had received an email from Ali express saying my package was delivered , so I assumed it was the best When I opened it, it was a cheap chain that I never ordered I submitted a complaint with photos They denied my complaint saying that they show I signed for a package Diet I did not sign for a package, it was left in my mailbox and second the package did not contain what I ordered