AliExpress

Dear Customer,
We have checked your case status and found that compensation has been processed since June 2017. Please be informed that your refund might takes 3-working days (depend on your local bank regulation)I am regret to inform you that we are not able to give full refund because we did not see you raise a dispute to protect your payment within days when you received the goodsTherefore we can only provide experience compensation for you with hope that for your next purchase you would like to monitor and use dispute procedure to protect your purchase
Thanks,
AliExpress Service Team

I have yet to receive a refund on order *** although I've been promised one by multiple peopleLet me start at the beginningI purchased a wig from the *** *** *** *** via AliExpres*** back on 4/13/I received the wig about days later, and immediately saw it was not at all what I ordered or wantedI contacted the seller that same day to initiate contact in order to discuss my options (which is also what the website recommends)She advised me I could get either an exchange or a full refund upon my returning the wigShe gave me specific instructions for returning the wig and where to return it to, all of which I followed explicitlyI shipped the wig back in the exact way she advised on 4/24/(paying $to return ship it which she stated I would be reimbursed for) The seller advised I return the wig via USPS because it didn't cost a lot & wouldn't take long to be received backUpon my following her advice, I was advised by my USPS that my retu

I ordered a replacement screen for my laptop from a seller on AliExpressIt arrived within two weeks and I installed itThere was a discolored area on the screen, which I reported to the sellerThe seller responded denying that anything was wrong with the screen and did not offer to compensate for the damages
Using AliExpress' claims system, their "judge" stepped in to assess the dealThey demanded that in order for my claim to be taken seriously I needed to upload a video of the entirety of my installationThis is obviously absurd
Consider is VERY risky to buy anything from AliExpress and their dubious sellers

Dear customer,
Good day!
We have received your evidence photos and checked your order status again, as result refund will be processed in days. Please be informed that your refund might takes 3-working days (depend on your local bank regulation).
At the same time, we did not see you raise a dispute to protect you payment based on your order history.Therefore we hope that for your next purchase you would like to monitor and use dispute procedure to protect your purchase
Feel free to contact us if you have any questions
Respectfully,AliExpress Customer Service Team

Ordered a hair brush more than 1/months ago and still waitingNo communication from AliExpress for more than monthThat's the last time I deal with these guys

I have purchased several items on-line from AliExpress site owned by Ali Baba CoI have received pairs of shoes on Sep9th that are too big, too wide, my feet are sliding out of the shoes, and one of the pairs is deformedI have contacted seller every 3-days asking for the return address and explaining the problemThe seller has never respondedI have filed a complain with AliExpress management, submitted required photos as evidence of my complain, and I have received a response " No refund." I have left several messages on the corporate office phone asking a representative to call me back r/t the issuesNobody called me back***In addition to this issue, I have returned a pair of boots and a pair of shoes a while ago d/t quality and sizing issues, but I have not received credit back to my credit card

purchase a product on the website the item arrived damaged, I made numerous attempts to have the item return and my efforts was disregarded by the merchant and the companyI spoke to agents from the company and was told it will be investigatedI received no feed back from them and still waiting it been months still no response

In my opinion the AliExpress buyer protection does not work outside ChinaEven if the item is incorrect or defective the refund is predicated on you paying tracked shipping of the returned itemEbay and Aazon make seller pay return shipping on bad itemsThey ship to you cheap bulk and subsidized but In most cases the cost of tracked return shipping of a single item is more than the cost of the itemIt appears many sellers know this and when you do a dispute they just ignore you and wait until the required tracking number return sent time out and they get your moneyThe seller could send you a rock and you are out of luck! (Unless you ordered a rock?) Unfortunately this is the truth on how this really works and AliExpress is losing and will continue to lose good buyers and good will toward AliExpress when they eventually experience and realize this

I will NEVER EERF purchase anything else from AliExpress!!! The merchandise was HORRIBLE! Wayyyy to long to rcv and I had to pay for the return shipping cost?? I just gave those shoes awayIt just wasn't worth another monthsI will not order anything else on-line

First, I received a defective product and my seller didn't want to return my moneySeller offered me to resend the product, but I refused, because I don't want the second product in such terrible qualityThey advised me to open a dispute in a sarcastic way meaning that I will not receive anything thenThe customer service opened a dispute for me choosing the wrong reasonI updated the reason as soon as I received an email from Aliexpress saying my reason is invalidMy dispute was not handling for a very long timeFinally, my dispute was finished Aliexpress wants me to return the product with my expense and then I can expect a refundI don't think it's fair especially taking into account how expensive is international shipping in my country(Probably twice more than I payed for the product)Additionally, if seller receives this damaged product back he can send it to other buyers again as he is now sure he will win a disputeAnd I want my money back not because I just didn't li

Dear customer,Good day!Allow us to repeat one more timeYou have raised complaints under this order including "does not work properly", "bad smell" and "functions are not as described"Referring to the complaint of “does not work properly”, we have not received any video evidence in the dispute recordReferring to the complaint of bad smell, we suggested you to return the product since the problem is difficult to be verified with photos or videosAnd buyer is responsible of the return shipping cost because it’s a subjective feelingReferring to the “functions are not as described”, no problem is shown in the evidence.Moreover, you have also opened other disputes under other orders without providing any evidence as well, and you explained as no photos or videos could explain the problems.Therefore, the team has rejected your request
Feel free to contact us if you have any questions.Best,AliExpress Customer Service Team

I was contacting my seller about a product that I received that was not as described or to my likingShe was willing to work with me on the order so I did not file a dispute nor was I aware that I couldAs soon as the time ended to file a dispute they stopped responding to all my messagesI contacted AliExpress customer service and the told me they would send a direct message/forced message to my seller on their endNo one contacted me from customer service to update me so I contacted customer service again (about different times) they all told me the same thing and each sent messages to the sellerAfter weeks of this back and forth, customer service still never contacted me to update me and the seller still was not respondingWhen I told customer service this again still continued to tell me they would send the seller a message even though the seller was still not respondingI asked them directly to handle the situation or get me a refund and they said “no” they will contin

I went to make an order and before I could male it the order closed on meI contacted customer serviceVery unprofessional The woman did not type english well so I dont know if she under stood meShe just kept telling me to wait for my refundI did not get to pay so what refundAlso I asked her to close my account and she said go to my account myself and close it I tried and there is no where to close itI tried to even sign out and it told me I dont know my own email that I have had for over years

They require photos of your card, drivers license and bank statement to be uploaded to them just to use my credit card for purchasesI would never recommend themI even sent them a message responce to their email and they just said thank you for your order, it's ready to make paymentDon't even address my questionI'll shop somewhere else _ BUYERS BEWARE!!!

Do NOT order anything from this website!!!!! They send you bad products and will not refund your moneyI received my two pieces of clothing, one with oil stain and the other with threads hanging out at the seamsI should have read the Revdex.com postings before I ordered as wellStay AWAY from these FRAUDS!!!!

Dear customer,
Thank you for contacting AliExpress
We have checked your case status and found that your order has been canceledPlease be informed that your full refund might takes 3-working days (depend on your local bank regulation).
Feel free to contact us if you have any
questions. Respectfully,AliExpress Customer Service Team

I see to many people review about aliexpress for stars witch totally they are wrong they are really happy with them purchase witch ok
???? did they have problem with seller or customer service ????
let me tell you guys I am experience on aliexxpress almost years
customer service do not waste your time with them also when you claim about seller also they do not care I do have couple problem with sellers they never send me order or fake track number I been dealing everyday with multi customer service people at the time nothing work you lucky when you purchase item and arrive well but help support customer service live chat dont waste your time with them lots of sellers there fraud liars never ship item fake tracking number
look here seller what did to me
I order battery after days seller never ship the order I ask why he say item not in stock I apply for refund reason seller never ship item
and seller apply to me if you need refund you have to change reason other I refuse to change I contact customer service more than times more than hours chat non help at all
when the seller not ship the item you have time days to wait if he not ship item will auto cancel and refund but the seller smart he will give you hard time how
here after the time is end the seller apply shipping with fake tracking number here you cannot complain or depute until days you contact customer still non help here how seller ship my item even fake tracking number he know I am canceling my order how com the problem he want give me hard time because my reason cancellation affect his company till now chines really difficult to deal with them at all just be ware

The most crooked sites out there on the internet!!!
I never received my productsI am not sure if the Post office lost or stole them, but I swear I never received the products, so I lost my money and they were not willing to help at allthey could of reship the items and I could of paid for the shipping services, but they just didn't careThis website is awful to order I order from three different seller, one I received just as advertise and on a timely manner, the second one was lost, and the third seller sent me a counterfeit that doesn't work with fake listingSo out of 3, not a good gamble to do with your money This was a first and last experience for menever again with Ali-Expressnever again ordering anything from CHINA PERIOD!! or any of the Korean, Hong Kong cause I've had nothing but bad experience from all of them

Product did not fitCould not get a satisfactory response from their 'dispute process', which was very limited in time to register my complaint, and the terms of the dispute process were not clear, if at all disclosed, on the on-line ordering website

I purchased an item from Aliexpress I contacted the seller before the item arrived and told them I would be rechecked in the package because it was the incorrect item I had purchased by accidentThe seller was in agreement then they told me to do them a favor which is to pick up the item and send it to another location in New York and that they will refund my shippingAfter I did what I was told and I sent them a picture of the receipt they stopped communicating with me to refund the shipping cost as promised No customer service helped me and they refused to give me back my shipping costs as promisedIf that was the case I should have received the package and not help out the buyer by picking it up to days later in order to help them ship it to another locationIt's been a month and no one is trying to do the right thing at AliexpressMy order number was *** and I have proof of the entire conversation with the seller in customer service My refund it's only for the s