AliExpress

Dear customer,
Good day!
We have received your evidence photos and checked your order status again, as result refund will be processed in days. Please be informed that your refund might takes 3-working days (depend on your local bank regulation).
At the same time, we did not see you raise a dispute to protect you payment based on your order history.Therefore we hope that for your next purchase you would like to monitor and use dispute procedure to protect your purchase
Feel free to contact us if you have any questions
Respectfully,AliExpress Customer Service Team

Rogue and dishonest As a matter of fact, he sells promotions with the money he stole from peopleAcesee offical store - *** He in Aliexpres is distributing presents with stolen moneyTrying to advertise sympathetically!
Moreover, it shows that the product value is high, and it becomes common to Aliexpress's greediness

I have purchased several items on-line from AliExpress site owned by Ali Baba CoI have received pairs of shoes on Sep9th that are too big, too wide, my feet are sliding out of the shoes, and one of the pairs is deformedI have contacted seller every 3-days asking for the return address and explaining the problemThe seller has never respondedI have filed a complain with AliExpress management, submitted required photos as evidence of my complain, and I have received a response " No refund." I have left several messages on the corporate office phone asking a representative to call me back r/t the issuesNobody called me back***In addition to this issue, I have returned a pair of boots and a pair of shoes a while ago d/t quality and sizing issues, but I have not received credit back to my credit card

I have yet to receive a refund on order *** although I've been promised one by multiple peopleLet me start at the beginningI purchased a wig from the *** *** *** *** via AliExpres*** back on 4/13/I received the wig about days later, and immediately saw it was not at all what I ordered or wantedI contacted the seller that same day to initiate contact in order to discuss my options (which is also what the website recommends)She advised me I could get either an exchange or a full refund upon my returning the wigShe gave me specific instructions for returning the wig and where to return it to, all of which I followed explicitlyI shipped the wig back in the exact way she advised on 4/24/(paying $to return ship it which she stated I would be reimbursed for) The seller advised I return the wig via USPS because it didn't cost a lot & wouldn't take long to be received backUpon my following her advice, I was advised by my USPS that my retu

For order number *** The seller defrauded me by sending inferior productthe seller acknowledged the error agreed to give me half off of the productthe seller then gave me a new tracking number for DHL that was a fake tracking numberthe product was never transferred to DHL***The seller did agree to give me the money back but it has not arrivedI believe that incorrect information may have been given to my bank during the credit card dispute process.The seller violated ali expresses terms and conditions by requiring me to remove my dispute with ali express in order to get a refundThe seller also misrepresented the amount of time it would take to make the productI asked clear questions prior to the orderAfter the money was transferred to Aliexpress the seller then mentioned that the amount of time would be differentI have had a concern with more than one merchant on aliexpress giving infor

I ordered a wig from ali express.com and they told me it would be delivered on august 8th but it never camei opened a dispute and appeal and they denied itThen they released my money to the sellerthey said they delivered my package and it was signed for which is a lie; this website is fraud because for someone to forge my website and take my money is cruel and they need to be punishedi have contacted customer service since then but they havent helped me and said only way to get my money is to negotiate with the seller who isnt responding to mei am very upset because my hard earned money was thrown down the drain and I want it backAs a new customer I am disappointed in this site and want my refund nowI hope you can help me get my money backI want justice for m stolen moneyThanks

In my opinion the AliExpress buyer protection does not work outside ChinaEven if the item is incorrect or defective the refund is predicated on you paying tracked shipping of the returned itemEbay and Aazon make seller pay return shipping on bad itemsThey ship to you cheap bulk and subsidized but In most cases the cost of tracked return shipping of a single item is more than the cost of the itemIt appears many sellers know this and when you do a dispute they just ignore you and wait until the required tracking number return sent time out and they get your moneyThe seller could send you a rock and you are out of luck! (Unless you ordered a rock?) Unfortunately this is the truth on how this really works and AliExpress is losing and will continue to lose good buyers and good will toward AliExpress when they eventually experience and realize this

*** *** lies about not taking your money when the did and also doesn’t want to give your money back until almost a month laterScammers

They require photos of your card, drivers license and bank statement to be uploaded to them just to use my credit card for purchasesI would never recommend themI even sent them a message responce to their email and they just said thank you for your order, it's ready to make paymentDon't even address my questionI'll shop somewhere else _ BUYERS BEWARE!!!

I purchased an item from Aliexpress I contacted the seller before the item arrived and told them I would be rechecked in the package because it was the incorrect item I had purchased by accidentThe seller was in agreement then they told me to do them a favor which is to pick up the item and send it to another location in New York and that they will refund my shippingAfter I did what I was told and I sent them a picture of the receipt they stopped communicating with me to refund the shipping cost as promised No customer service helped me and they refused to give me back my shipping costs as promisedIf that was the case I should have received the package and not help out the buyer by picking it up to days later in order to help them ship it to another locationIt's been a month and no one is trying to do the right thing at AliexpressMy order number was *** and I have proof of the entire conversation with the seller in customer service My refund it's only for the s

Dear customer,Good day!Allow us to repeat one more timeYou have raised complaints under this order including "does not work properly", "bad smell" and "functions are not as described"Referring to the complaint of “does not work properly”, we have not received any video evidence in the dispute recordReferring to the complaint of bad smell, we suggested you to return the product since the problem is difficult to be verified with photos or videosAnd buyer is responsible of the return shipping cost because it’s a subjective feelingReferring to the “functions are not as described”, no problem is shown in the evidence.Moreover, you have also opened other disputes under other orders without providing any evidence as well, and you explained as no photos or videos could explain the problems.Therefore, the team has rejected your request
Feel free to contact us if you have any questions.Best,AliExpress Customer Service Team

Product did not fitCould not get a satisfactory response from their 'dispute process', which was very limited in time to register my complaint, and the terms of the dispute process were not clear, if at all disclosed, on the on-line ordering website

Dear customer,
Thank you for contacting AliExpress
We have checked your case status and found that your order has been canceledPlease be informed that your full refund might takes 3-working days (depend on your local bank regulation).
Feel free to contact us if you have any
questions. Respectfully,AliExpress Customer Service Team

Do NOT order anything from this website!!!!! They send you bad products and will not refund your moneyI received my two pieces of clothing, one with oil stain and the other with threads hanging out at the seamsI should have read the Revdex.com postings before I ordered as wellStay AWAY from these FRAUDS!!!!

The most crooked sites out there on the internet!!!
I never received my productsI am not sure if the Post office lost or stole them, but I swear I never received the products, so I lost my money and they were not willing to help at allthey could of reship the items and I could of paid for the shipping services, but they just didn't careThis website is awful to order I order from three different seller, one I received just as advertise and on a timely manner, the second one was lost, and the third seller sent me a counterfeit that doesn't work with fake listingSo out of 3, not a good gamble to do with your money This was a first and last experience for menever again with Ali-Expressnever again ordering anything from CHINA PERIOD!! or any of the Korean, Hong Kong cause I've had nothing but bad experience from all of them

I will NEVER EERF purchase anything else from AliExpress!!! The merchandise was HORRIBLE! Wayyyy to long to rcv and I had to pay for the return shipping cost?? I just gave those shoes awayIt just wasn't worth another monthsI will not order anything else on-line

This website appears to sell the same items as the ones seen on *** if you're looking for cheap items from ChinaThe only problem is it's slightly more expensive and you get less protectionI ordered many solar lights from Aliexpress and from ***The ones from *** always came with batteries but the ones from Aliexpress never came with batteriesThe ones from Aliexpress were also made with a lower quality LED which made the light blueI also ordered a screen replacement for my phone from Aliexpress and after spending an hour replacing all the parts, I found out that the screen had ghost touches even worse than the one I replaced it with! I contacted the seller and he said he won't refund me because I didn't have proofI then uploaded a video and he said he'll only refund me HALF of what I paidWe haven even talked about the time I spent replacing it, then having to bring all the components back to my own phone which goes beyond hours of my own laborI should have filed a chargeback when I had the chanceI then ordered a screen replacement from a local seller on *** and that one actually worked perfectly as advertisedI'm still using it now and it comes to show you that *** sellers are much more reliable and they sell items for even cheaper than aliexpress! I thought the sellers on aliexpress saved money by selling on that platform rather than *** but those guys are extremely shadyI will never return to Aliexpress again since I can get the exact same item on *** for slightly cheaper with better customer service

I am a loyal customer of AliexpressI order hair all the time however back on I ordered some hair and I was not pleased with itIt not only tangled and had split endsIn addition to that it broke me out with hives really bad and I was itching all over my ears and neckI called them in regards to this sent out a dispute and they denied my dispute and my refund of my money I could have sent the hair back but for what for them to have me take it out clean it and re sell it to someone elseI instantly through that hair away and asked for my money back because I was not able to use it and was advised by urgent care to not use the hair when I called them letting them know what was going onJust recently I wrote themI was advised by them that it would take a week for me to receive a email in regard to my refund and I just wrote them not even a month ago

I see to many people review about aliexpress for stars witch totally they are wrong they are really happy with them purchase witch ok
???? did they have problem with seller or customer service ????
let me tell you guys I am experience on aliexxpress almost years
customer service do not waste your time with them also when you claim about seller also they do not care I do have couple problem with sellers they never send me order or fake track number I been dealing everyday with multi customer service people at the time nothing work you lucky when you purchase item and arrive well but help support customer service live chat dont waste your time with them lots of sellers there fraud liars never ship item fake tracking number
look here seller what did to me
I order battery after days seller never ship the order I ask why he say item not in stock I apply for refund reason seller never ship item
and seller apply to me if you need refund you have to change reason other I refuse to change I contact customer service more than times more than hours chat non help at all
when the seller not ship the item you have time days to wait if he not ship item will auto cancel and refund but the seller smart he will give you hard time how
here after the time is end the seller apply shipping with fake tracking number here you cannot complain or depute until days you contact customer still non help here how seller ship my item even fake tracking number he know I am canceling my order how com the problem he want give me hard time because my reason cancellation affect his company till now chines really difficult to deal with them at all just be ware

I was contacting my seller about a product that I received that was not as described or to my likingShe was willing to work with me on the order so I did not file a dispute nor was I aware that I couldAs soon as the time ended to file a dispute they stopped responding to all my messagesI contacted AliExpress customer service and the told me they would send a direct message/forced message to my seller on their endNo one contacted me from customer service to update me so I contacted customer service again (about different times) they all told me the same thing and each sent messages to the sellerAfter weeks of this back and forth, customer service still never contacted me to update me and the seller still was not respondingWhen I told customer service this again still continued to tell me they would send the seller a message even though the seller was still not respondingI asked them directly to handle the situation or get me a refund and they said “no” they will contin