AliExpress

Order number: *** from my account ***, my money of
Canadian Dollar or US dollar
This order did not receive any product in my home, I filed a complaint with customer service, they did not care nor resolve any issueThis is clearly a order with no confirm received from my address at
*** *** *** *** *** *** *** *** *** ***The buyer already promise the refund but then somehow they refused after I file a complaint
How can this company steal my money and not even care about receiving the productI request refundNo customer service from ***They are taking my money for nothingI want these people arrested for stealing my money

I don't recommend buying on AliExpressThe seller did not ship the right order, they accept a return but would not cover the return shipping costsThis is useless as the seller is in China and the return shipment is very expensiveI'll have to challenge the credit chargeIf this does not work, I may have to cut my losses and never shop at AliExpress anymore

stay clear if you work hard for your moneythere is literally no customer service if something goes wrong, no phone# to call, and no manager to escalate things toso if the seller decides to be a thief and steal your money you CAN NOT do anything about it, which is exactly what happened to me

I have bought a laptop battery, the item is faulty since day Order ID: *** from Store:Laptop batteries factory Direct WholesalerThe supplier is giving me a very hard time regarding the warrantyI have contacted Aliexpress over times regarding this matter and to report this sellerAliexpress customer service is almost none existant, it seems like they are supporting the seller to rip people off! I have chatted to people regarding this case and each time I have been lied to and cheated to time and time againI have waited and waited and have not received any emails back from Aliexpress regarding this after being promised every timeThey are nothing but LIARS! I have asked for a case manager instead of dealing with so many peopleI have spent countless hours, more time trying to resolve this simple matter than what the value of it isI have to rewrite everything I have complained about and keep repeating myselfI am so frustrated with this company who is su

Order ID: *** - Order time & date: 02:JulI used AliExpres*** to purchase batteries from one of their sellersThe batteries arrived and one of the batteries would not take any charge when plugged inI opened a dispute on aliexpres*** to be refunded for the defective product and the seller refused and asked that I upload evidence of the failed productI uploaded videos & screenshots that showed the defective battery and the seller refused to acknowledge the defect and acceptI first proposed a refund only, but then later with my second proposal to the seller, chose to return the batteries and I added a comment that the seller would cover the return shipping costsThe seller eventually accepted my proposal, but the comments were dropped from the original proposal and aliexpress's automated system said I was responsible for those costsI chatted with an aliexpress rep on 8-31-and explained the situation and the result was that she was goin

*** sold me hair is dry, tangled and unmanageable and not good quality as described which is advertisementI tried contacting the vendor and eevrn followed their instructions on how to care for the product but it is still tangled, dry and unmanageableI have placed orders from the *** *** in the past and there was no issues with my purchaseI would like to continue ordering from your website as long as the products are “good quality products”
After disputing the purchase I was denied compensation because my reason for the dispute was invalid but my reasons for disputing the charges are valid and I would like my money back because they allowed their vendors to falsely advertise products that are not as described on their website

Complaint: ***I am rejecting this response because I contacted the contacted the company and seller numerous times. Sincerely,*** ***

First I bought a wig that was not as advertisedI spoke with the seller *** *** *** he stated that I would need to return the wig and they will either refund me or send me another wigI Returned the wig on and as of September October they state that they did not get the wig of which I sent them proof that I did send the wig backI disputed this with my credit card and they got feed back from the seller that they sent me the product and refuse to refund meSo now they have the Wig and my money of $and they refuse to refund me I will not Ever order from them again I have spent 100's of dollars with them and now I can't get my wig or money back

Complaint: ***I am rejecting this response because:
The company has not responded to the complaint nor issued a refundThe order number is #***.
I have additionally forwarded the conversation history to the Revdex.com, which clearly states the company's agreement to issue a
refund
Sincerely,
*** ***
Hi *** ***, Here are the related conversation history*** (2016-06-08:16:57) Hi ***, *** (2016-06-08:17:14) Thank you for contacting AliExpressMy name is ***May I have your name and order number? *** (2016-06-08:17:46) Hi ***! My name is *** ***I am contacting you regarding order #***You are the third person I have been connected to*** (2016-06-08:18:09) Nice to meet you, *** *** (2016-06-08:18:14) I am hoping that you can assist, as I have been dealing with same issue since January 2016, and am highly dissatisfied*** (2016-06-08:18:40) I understand that you have a concern with your orderRest assured that I will assist you in regards to your concern*** (2016-06-08:18:48) I purchased a dress that was not true to size, and the seller offered a refund of $since the cost of return shipping was so expensive*** (2016-06-08:19:21) There was a change of employment at the company, and the rep told me that she would be following up with a manager, and they have stopped responding*** (2016-06-08:19:56) I have yet to receive my refundAs you can see, this credit is minimal for the amount of time I have spent trying to get it*** (2016-06-08:20:17) I do apologize for the inconvenience you have encountered with your order*** (2016-06-08:20:31) All of the correspondance can be found in my message inboxAre you able to access this as I do not have enough room to copy and paste here*** (2016-06-08:24:18) Are you still there? *** (2016-06-08:25:01) Yes*** (2016-06-08:25:12) Please do stay on the line while I check on your orderThis will only take a minute or two*** (2016-06-08:30:30) Thank you for waitingUpon checking here for this order number , I found out that your order is completed *** (2016-06-08:30:38) I care you so much*** (2016-06-08:30:43) I know your feeling because I am a buyer too*** (2016-06-08:30:54) I will help you with your concern*** (2016-06-08:31:20) Yes, but the dispute was closed before it was resolvedThat's why I am contacting you, in hopes that you can assist with contacting the seller*** (2016-06-08:34:40) Are you able to assist with this? My sincere apologies, but this is taking very long, and I have already wasted so much time trying to resolve this*** (2016-06-08:34:45) Yes, I will help you*** (2016-06-08:35:03) I have not been having very positive experiences with Ali Express :( *** (2016-06-08:35:04) How much amount you want to get refund? *** (2016-06-08:35:29) Please do not worry, everything has a solution*** (2016-06-08:35:33) Please see aboveThey were supposed to credit me $*** (2016-06-08:35:45) Please wait a moment*** (2016-06-08:36:27) At this point, I honestly believe I should be issued a full refund, as I am highly disatissified with the customer service*** (2016-06-08:36:43) And have spent way too much time trying to resolve the matter and reach someone*** (2016-06-08:37:56) Okay I got you know*** (2016-06-08:38:14) Please wait a moment to processed your request*** (2016-06-08:41:43) I completely apologize for the inconvenience caused What I can do is to submit a courtesy request to our Higher Department and I would like to ask for your understanding as this is pending for approval*** (2016-06-08:41:54) I would like to ask for your understanding as well that it is pending for approval and we will provide an update on this within working days via email*** (2016-06-08:42:24) OkWill they be able to access my message inboxOr is there someone that I can forward this correspondance to? *** (2016-06-08:42:44) You will be notified through e-mail*** (2016-06-08:43:02) Will they be able to contact the seller directly on my behalf? *** (2016-06-08:43:18) I simply don't want to repeat all of this again, so will you be sharing our conversation? *** (2016-06-08:44:29) We will be the one to process the compensation coupon once approve*** (2016-06-08:44:50) Please wait the notification to be sent to your e-mail*** (2016-06-08:44:55) Is it a coupon? Or a credit back to my credit card? *** (2016-06-08:45:05) I don't really want to shop here anymore*** (2016-06-08:45:40) OKayI will submit your request to our Higher department*** (2016-06-08:46:11) Along with a copy of our conversation please, so that I don't have to continue to repeat myself* (2016-06-08:48:22) Yes, our chat is documented you can have a copy of that*** (2016-06-08:48:34) Thank you*** (2016-06-08:48:45) You are welcome*** (2016-06-08:49:57) You are so kind and patientI really adore your personality.Keep the attitude and I hope all buyers are like you*** (2016-06-08:50:02) Is there anything else that I can help you with? *** (2016-06-08:50:10) No, that's itThank you! *** (2016-06-08:50:15) Thank you for contacting AliExpressWe are glad to provide our services to youPlease click "End Service" and rate the overall service that I have given you today*** (2016-06-14:03:56) Hello, Thanks for your contact AliExpress! This is *** from Customer Service TeamMay I know what can I do for you? O(n_n)O ~ *** (2016-06-14:03:57) Hi ***, *** (2016-06-14:04:00) Hi! Nice to meet you! ^_^ *** (2016-06-14:04:25) I spoke with several agents last week, and was told that my issue was going to be escalated to managementWhen can I expect to receive a response? *** (2016-06-14:04:49) Generally speaking, it needs about 5-working days*** (2016-06-14:05:03) How will I be contacted? Via the message center? *** (2016-06-14:05:35) Yes, the case judgement team will contact you with your registered Email address *** (2016-06-14:05:41) May I know your order number first? Let me check it for youThank you:) *** (2016-06-14:06:36) *** *** (2016-06-14:06:44) Thank you for that information, ***Let me check it here in our systemWould you mind to be placed on hold for about a minute or two?^_^ *** (2016-06-14:07:19) I checked that the seller accepted the dispute on 2016-01-19:11:*** (2016-06-14:07:57) And you didn't add the track details before 2016-01-19:12:*** (2016-06-14:08:04) With all due respect ***, I have explained the situation to several different agents and gone over all of the logistics several times*** (2016-06-14:08:20) Do you keep record of my conversations with previous agents? *** (2016-06-14:08:26) Let me check the chat history for you now *** (2016-06-14:08:29) Is it documented in your system? *** (2016-06-14:08:45) Let me find it now *** (2016-06-14:13:17) Dear ***, I checked that our co-wroker has escalated for you on 2016-6-Please let me follow up its progress for you *** (2016-06-14:13:44) Yes, thank you*** (2016-06-14:13:54) It is my pleasure assisting youAside from this ***, is there anything else that I could help you with today? *** (2016-06-14:14:57) No, but I would like some resolution regarding the above*** (2016-06-14:15:19) I will merk your this order for you *** (2016-06-14:15:41) I don't understand*** (2016-06-14:15:53) I mean I will follow up it for you*** (2016-06-14:16:33) OkI am expecting to be issued a full refund*** (2016-06-14:16:53) Thank you for patiently waiting*** (2016-06-14:29:19) Are you still there? *** (2016-06-14:29:30) Yes, I'm here *** (2016-06-14:30:02) I checked that the seller said will refund you 20$ with Paypal, right? *** (2016-06-14:30:44) And the shipping fee is high for you, so you made agreement of you kept the item and seller refund you with 20$, right? *** (2016-06-14:32:02) You sent this message to the seller: Hi ***, I went to a UPS store to ship the package, and was told that the shipping cost would be $I had no idea that it would be so expensive! I think that this is excessive, especially given the fact that I was only declaring the cost of the item as $I purchased the dress itself for $117, so the cost of shipping is nearly the cost of the dress! I don't feel like I have much of a choice hereI will simply keep the dress, try to lose weight, and try to get it altered, if you are still willing to offer me the $for alterationsI apologize for all of the back and forth, but again, I never imagined that shipping would cost so much! Please let me know, as I think that the Buyer Protection may be running out soonBest! on 2016-01-11:14:*** (2016-06-14:34:11) Yes, but the seller never issued the refundI am requesting a full refund at this point, because I have spent months trying to resolve the issue*** (2016-06-14:34:30) The seller has been unresponsive, and I have had to repeat myself to Ali Express several times to get assistance*** (2016-06-14:34:44) This process is very tedious, inefficient, and frustrating*** (2016-06-14:34:59) Dear friend, let me apply the refund as the seller promised to you form our higher team for you *** (2016-06-14:35:04) I don't appreciate the customer service or how the seller is conducting business*** (2016-06-14:35:41) Dear ***, anyway I will do my best to ask the refund as the seller promised you *** (2016-06-14:35:56) Yes, but for the full amount of the dress*** (2016-06-14:36:20) But as you know, you didn't ship back the item, right? *** (2016-06-14:36:33) No, I did not*** (2016-06-14:36:42) Did you read the remainder of the messages? *** (2016-06-14:36:58) I was told that the agent who assisted me is no longer with the company*** (2016-06-14:37:06) Another agent agreed to follow up with management and never did*** (2016-06-14:37:13) The company has been irresponsive to me since*** (2016-06-14:37:20) The issue has been ongoing for six months*** (2016-06-14:37:27) Please let me follow up with our co-worker and any update you will be notified*** (2016-06-14:37:59) Is there a phone number that you can provide me or perhaps a direct contact? *** (2016-06-14:38:17) It has been very frustrating having to explain my situation each time*** (2016-06-14:38:21) Dear ***, up to now, Aliexpress hasno email customer service or telephone customer service offeredWe would like to improve this in the future and later make a better site for all members*** (2016-06-14:38:57) How can we expedite this process? And how can I avoid having to repeat myself? *** (2016-06-14:39:27) Please don't worry, I will save our this chat history, our co-worker will see it *** (2016-06-14:39:40) How long do I have to wait for another response? *** (2016-06-14:39:50) I would simply like to move forward*** (2016-06-14:40:15) If the cost of shipping wasn't so high, I would've returned the item, or if the seller wanted to pay for shipping that would have been fine as well*** (2016-06-14:40:44) But at this point, I think that it is only fair that the seller refund me the full amountAfter all, I have been in dispute for months*** (2016-06-14:40:46) Dear ***, please kindly wait about 10-working days, I will do my best to ask the refund for you *** (2016-06-14:41:19) Why so long? *** (2016-06-14:41:32) I was already supposed to have received a response from Ali Express and never did! *** (2016-06-14:41:42) It needs time for the higher team check it and then refund you *** (2016-06-14:41:55) But that's what I was told last time*** (2016-06-14:42:20) There must be someone that you can contact directly***, this has been going on for months! *** (2016-06-14:42:27) I'm tired of the run around! *** (2016-06-14:42:32) I can see our co-worker is working on it for you, I will continue to do my best for you *** (2016-06-14:43:17) I'm highly dissatisfied*** (2016-06-14:43:44) Dear ***, please trust me, I will do my best for you *** (2016-06-14:49:40) Is there anything else that is needed from me at this point? *** (2016-06-14:50:14) Please kindly wait some days and you will be notified with your registered Email *** (2016-06-14:50:45) Ok*** (2016-06-14:51:00) I think you should offer customer's a phone number, and a direct means of contact*** (2016-06-14:51:06) Thanks for your waiting dear *** *** (2016-06-14:51:23) I sincerely hope one day we could develop phone service for our buyer *** (2016-06-14:51:48) Yes, thank you*** (2016-06-14:51:57) It is my pleasure assisting youAside from this, is there anything else that I could help you with today? *** (2016-06-14:54:42) No*** (2016-06-14:55:07) Have a nice day! *** *** (2016-06-14:55:34) Let me saved our this chat history, and I sincerley hope you all the best*** (2016-07-02:42:24) Hi! Is this the dispute team? *** (2016-07-02:42:41) Thank you for contacting AliExpressMy name is ***May I have your name and order number? *** (2016-07-02:42:53) is this Dispute team? *** (2016-07-02:43:28) I am from AliExpress Customer ServiceDo understand that our Dispute Team does not have a chat service*** (2016-07-02:43:32) May I please know how may I help you today instead? *** (2016-07-02:43:51) I've already spoken to two representatives today, who advised me to contact the dispute teamhow do I do that? *** (2016-07-02:44:53) Is this for order *** ? *** (2016-07-02:44:56) Yes *** (2016-07-02:45:11) Thank you for that informationI am sorry to learn that you have an issue with your orderPlease do not worryI will do my best to assist you today*** (2016-07-02:45:13) Could you give me a minute or two while I check this for you? *** (2016-07-02:45:28) Our chats will disconnectedI really don't want to have to report myself ;*** (2016-07-02:45:38) repeat *** (2016-07-02:45:47) I understand*** (2016-07-02:45:50) Could you give me a minute or two while I check this for you? *** (2016-07-02:47:45) Ok *** (2016-07-02:47:49) Thank you*** (2016-07-02:49:24) Thank you for patiently waitingAs I checked, one of my colleague already escalated this to our Higher Support to propose for a compensation coupon*** (2016-07-02:49:25) I am very sorry for the delay, but as your representative for today, I already send them a tracker for them to process the case as soon as possible*** (2016-07-02:49:35) Kindly wait for our relevant team to follow up to you within 2-working days through emailPlease note also that our system will have a record of the supplier's misbehavior*** (2016-07-02:50:30) Thank you! This is helpful informationWhat is a compensation coupon? *** (2016-07-02:51:08) The coupon is worth USD which you may use for any orders or combines orders in the site*** (2016-07-02:51:15) Rest assured that our relevant team will follow up to you as soon as possible through email since I have already notified them for you*** (2016-07-02:51:45) I appreciate the offer, but honestly don't feel comfortable using this site anymore*** (2016-07-02:51:57) As you may have noticed, I have been disputing this issue since January! *** (2016-07-02:52:08) Is there anyway to get a refund to my credit card or checking account instead? *** (2016-07-02:52:47) Please do understand that since you failed to provide the tracking details in our dispute within the given deadline, your payment was already released to the sellerOnce released we no longer have access to it*** (2016-07-02:53:02) The refund for completed orders are held responsible by the sellers*** (2016-07-02:53:31) Since the seller is not cooperation, we requested for coupon compensation instead in our Higher Department*** (2016-07-02:53:38) I believed that the seller was working with meIt is for this reason that I did not escalate the matter sooner*** (2016-07-02:53:50) And as you can see, the seller closed the disputeNot me! *** (2016-07-02:54:19) The seller did not close the disputeBe advised that after the seller agreed to our dispute proposal, you were given only days to enter the tracking details in the dispute*** (2016-07-02:54:32) The order and dispute was closed since this was not done*** (2016-07-02:54:37) I'm not understanding*** (2016-07-02:54:44) That is why we requested for coupon compensation instead in our Higher Department*** (2016-07-02:55:06) Is there anyway that you can contact the seller to request the refund since they are not responding to me? *** (2016-07-02:55:15) Do not worry, I will send an email to the seller and ask him to respond to you and negotiate the solution for your order*** (2016-07-02:55:40) However be assured also that I already send a tracker to our Higher Department for them to process the compensation coupon as soon as possible*** (2016-07-02:56:01) I appreciate thatWhat happens if the seller does not respond to you? *** (2016-07-02:56:34) Do not worry, all suppliers on AliExpress must abide by our Supplier Services AgreementThe accounts of those who violate the terms of the agreement will be restricted*** (2016-07-02:56:49) Whether the seller will respond or not, we will continue the request for coupon compensation*** (2016-07-02:57:08) Sigh...Ok! Please be clear to the seller that I am requesting a refund for the full amount of $*** (2016-07-02:57:18) This is due to their negligence, and poor customer service*** (2016-07-02:57:25) Be assured that I will do everything I can and I will be using all my resources for your issue to be taken care of* (2016-07-02:57:36) I have spent months, and several hours trying to resolve this issue*** (2016-07-02:57:51) Thank you! *** (2016-07-02:58:07) When can I expect a response re: the seller? *** (2016-07-02:58:29) I understandAnd I do sincerely apologize for what these events have caused you*** (2016-07-02:58:32) All you have to do for now is to wait for your seller's follow up once he gets online and once he receives our notice*** (2016-07-02:58:36) I sincerely hope that the supplier will be cooperative with your request and that you may have a positive resolution with your concern*** (2016-07-02:58:45) Thank you! *** (2016-07-02:58:56) I hope that everything will be resolved as soon as possibleWould there be any other concerns that I may help you with? *** (2016-07-02:59:27) No, that's it! *** (2016-07-02:59:40) May you have full of blessings, good health, grace and prosperity all the time! *** (2016-07-02:59:42) Thank you for contacting AliExpressWe are glad to be of service to youPlease click "End of Service" and rate the overall services that I have provided you today and if your problem has been resolvedHave a great day! *** (2016-07-02:59:56) Thank you! You as well! *** (2016-08-01:16:17) Thank you for contacting AliExpressMy name is ***I am your service representativeMay I please have your name and order number? *** (2016-08-01:16:42) Hi ***Please review all my prior correspondence for order #*** and tell me when I can expect my refund? *** (2016-08-01:16:59) Thank you for that informationLet me check it here in our systemWould you mind to be placed on hold for about a minute or two? *** (2016-08-01:17:28) Thats fine*** (2016-08-01:17:33) Thank you*** (2016-08-01:18:23) Thank you for patiently waiting*** (2016-08-01:18:35) I'm happy to inform you that you have been given a refund on June 21, You may contact your bank to confirm the refund*** (2016-08-01:19:03) I am referring to the refund for the cost of the dress*** (2016-08-01:19:45) Please read all of the notesI have contacted Ali Express numerous times regarding this issue, *** (2016-08-01:19:55) Thank you for that informationLet me check it here in our systemWould you mind to be placed on hold for about a minute or two? *** (2016-08-01:21:40) Thank you for patiently waiting*** (2016-08-01:22:17) I read your previous chat with ***And upon checking, she submitted a tracker regarding the report that is submitted regarding the dress that you returned*** (2016-08-01:22:34) What does that mean? *** (2016-08-01:22:35) It is currently being processedWe do apologize if this is taking a while*** (2016-08-01:22:56) What is a tracker? *** (2016-08-01:23:03) But rest assured that Aliexpress will send you an update via email*** (2016-08-01:23:21) What is a tracker? *** (2016-08-01:23:22) It is just a process for us to follow up on requests*** (2016-08-01:23:41) I seeBut this issue has been ongoing since January *** (2016-08-01:23:54) I understand*** (2016-08-01:23:56) I would simply like a refund so that I can move one*** (2016-08-01:24:07) Can you please follow up with the matter? *** (2016-08-01:24:41) Yes, I am now creating the follow up reportI will include that you have been waiting for the result since January*** (2016-08-01:25:53) I would like to be clear once again that I am requesting a refund to my credit card, not a credit on Ali Express*** (2016-08-01:26:03) I no longer feel comfortable or confident using your site*** (2016-08-01:26:13) Yes, I understand*** (2016-08-01:26:20) We know that this is very important to you and we do apologize for the inconvenience this issue has caused you*** (2016-08-01:26:33) I am personally saddened to know that you have been waiting for so long*** (2016-08-01:26:46) I wouldn't want the same thing to happen to me*** (2016-08-01:27:12) Thank you*** (2016-08-01:28:06) I sincerely hope that you may have a positive resolution for your issue*** (2016-08-01:28:21) Thank you! What do I do now? Continue to wait? *** (2016-08-01:28:31) We offer you our urgent action on this matter and do not worry, you will be notified accordingly for this issue through email*** (2016-08-01:28:41) Ok, thank you*** (2016-08-01:28:49) I will request that you receive an update within to business daysWould that be alright with you? *** (2016-08-01:28:57) I suppose*** (2016-08-01:29:09) I am not sure why it has taken this long *** (2016-08-01:29:50) Or shorter than business daysI will request them to send you an update via email as soon as possible*** (2016-08-01:29:57) Ok, thank you*** (2016-08-01:30:07) Is that all? I really have to go*** (2016-08-01:30:46) YesThank you*** (2016-08-01:30:47) You are welcomeIs there anything else I can help you with today? *** (2016-08-11:49:19) Hello, this is *** from Aliexpress Customer Service TeamI am very glad to assist you today*** (2016-08-11:49:40) Hi! Please view my correspondance history regarding order #*** *** (2016-08-11:49:46) To check this carefully and offer you a better service, would you mind giving me more minutes to check this? Really thank you for your cooperation and understanding*** (2016-08-11:49:59) Sure *** (2016-08-11:50:09) Thanks a lot *** (2016-08-11:52:55) Can you please tell me when I can expect a refund? *** (2016-08-11:53:40) Please wait a moment *** (2016-08-11:54:08) Did you send the item back please? *** (2016-08-11:54:23) Please finish reading the history *** (2016-08-11:54:41) I have spoken to so many agents and have had to repeat myself so many times*** (2016-08-11:55:24) Yes, please hold on *** (2016-08-11:55:27) I was told months ago that this matter was being forwarded to your managementI have followed up several times, and still no response*** (2016-08-11:55:47) Please let me check further *** (2016-08-11:56:44) I have disputing this charge since January This is ridiculous*** (2016-08-11:57:09) I find you agreed to send the item back and get a refund *** (2016-08-11:57:15) *been *** (2016-08-11:57:25) No, are you reading the communication I had with your colleagues? *** (2016-08-11:58:20) Yes, but I find the dispute page about your agreement *** (2016-08-11:59:14) I am referring to my contact history with customer serviceIt was supposed to have been forwarded to management *** (2016-08-12:01:28) Am I able to request a phone call from one of your managers? *** (2016-08-12:01:44) Up to now, Aliexpress has no email customer service or telephone customer service offeredWe would like to improve this in the future and later make a better site for all members*** (2016-08-12:02:33) But I have contacted members of your team several times via this chat, and the issue has still not been resolved*** (2016-08-12:02:46) I am told that the issue is being escalated to management, but I am not receiving a response*** (2016-08-12:03:03) And each time I contact a member of your team, I have to explain the situation all over again*** (2016-08-12:03:16) Is this because you are not researching the communication history, or do you not keep record of it? *** (2016-08-12:04:01) I did have a look at your record of the conversation *** (2016-08-12:04:22) What is my date of last contact that you have? *** (2016-08-12:04:41) ***(2016-08-01:22:17) *** (2016-08-12:04:51) I really read them *** (2016-08-12:05:03) Ok, and what is the outcome of that conversation? *** (2016-08-12:06:59) I as sorry I can not track the conversation *** (2016-08-12:07:12) Oh, you can't see what was discussed? *** (2016-08-12:07:53) I can see the content *** (2016-08-12:08:07) Isn't that the same thing? *** (2016-08-12:08:20) So, what did *** say she was going to do? *** (2016-08-12:08:44) Yes, I am now creating the follow up reportI will include that you have been waiting for the result since January*** (2016-08-12:09:09) That's what *** said she was going to doDon't you see - I am told the something every time I contact you*** (2016-08-12:09:13) This is a complete waste of my time*** (2016-08-12:09:34) I will be contacting Alibaba and filing a report as well as the Revdex.com*** (2016-08-12:09:45) I would like to be clear that I am requesting a call from one of your managers*** (2016-08-12:10:13) I am sorry I don't have the access to the number *** (2016-08-12:10:31) I am HIGHLY DISSATISFIED with the service I received, and believe I am have been lied to and cheated by your company as well as by one of your sellers *** (2016-08-12:11:22) I expect a full refund for the price of the dress to my credit card no later than next Friday, 8/26/*** (2016-08-12:12:35) I will be sure to keep record of this correspondence as well*** (2016-08-12:12:44) I find that you opened a dispute, and agreed to return the item to get the refund *** (2016-08-12:12:51) With all due respect, ***, it appears that you did not review all of the history*** (2016-08-12:13:22) If you were to review the history fully, you would see that the seller offered to credit me $to alter the dress *** (2016-08-12:13:43) The seller never issued the credit and stopped responding to me altogether and closed the dispute *** (2016-08-12:14:00) I contacted your dispute team directly and was told that a refund would be issued *** (2016-08-12:14:20) But a refund of $was only refunded while I was requesting a full refund due to this experience, *** (2016-08-12:14:39) The item was not as described, the seller has stopped responding, and I have been disputing this since January *** (2016-08-12:14:48) Are you honestly telling me that you missed all of that *** (2016-08-12:15:34) ??? *** (2016-08-12:15:34) I am sorry I read the conversation you had with *** *** (2016-08-12:15:45) What about ALL of my other conversations? *** (2016-08-12:15:54) How many do you see in total? *** (2016-08-12:16:34) I just read the conversation with *** and your dispute *** (2016-08-12:16:58) Why didn't you read all of my correspondance as I asked? *** (2016-08-12:17:05) I am sorry I did not read the whole conversation *** (2016-08-12:17:19) But that's what I asked you to do, and you said that you did *** (2016-08-12:17:34) How many times have I contacted your support team in total? *** (2016-08-12:17:52) I am sorry I did not read all the conversation *** (2016-08-12:17:59) It's my fault *** (2016-08-12:18:05) I am so sorry *** (2016-08-12:18:28) I am asking for my records - how many times have I contacted your support team? *** (2016-08-12:19:57) times *** (2016-08-12:20:55) Yes, and each time I am told that a follow up report will be created *** (2016-08-12:21:12) So my question is, WHEN AM I GOING TO RECEIVE MY REFUND? *** (2016-08-12:21:43) I am afraid I can not tell you about it *** (2016-08-12:22:17) So what are my options? *** (2016-08-12:23:24) I think the best way is to contact the seller *** (2016-08-12:24:18) With all due respect, it is clear to me that you still have not read my communications *** (2016-08-12:24:26) Is there someone that I can speak to about this experience with you? *** (2016-08-12:24:35) I am afraid that you are not willing to help me*** (2016-08-12:24:46) You are not reading my history or what I am typing here*** (2016-08-12:24:51) I really want to help you *** (2016-08-12:24:54) I just told you that the seller has stopped responding to me*** (2016-08-12:25:02) I am awaiting a refund from Ali Express directly*** (2016-08-12:25:23) I am afraid that you are not helping me *** (2016-08-12:25:38) This is really bad :( *** (2016-08-12:25:38) But I am afraid to tell you the only way that you can get your refund is by contacting the seller *** (2016-08-12:26:15) I requested the assistance from your management in engaging the seller *** (2016-08-12:26:35) I was told by one of your colleagues that a request for a refund would be directed to your management *** (2016-08-12:26:43) PLEASE READ THESE CONVERSATIONS!!! *** (2016-08-12:29:41) I am sorry I really read the conversation *** (2016-08-12:30:50) All four? *** (2016-08-12:32:05) I finished reading your conversation with the seller *** (2016-08-12:32:31) Yes, and what about all of my contacts with your customer support team? *** (2016-08-12:33:14) In conclusion the will help you to report *** (2016-08-12:33:48) And what was I told? *** (2016-08-12:35:38) ???\ *** (2016-08-12:37:08) I am asking you if you can see what the end result of all of these conversations were? *** (2016-08-12:39:33) You are supposed to get a refund about 20$ to your original account *** (2016-08-12:39:54) And please read my communications after that? *** (2016-08-12:41:16) It appears that you have all of the information accessible to you, *** (2016-08-12:41:24) you just didn't do your research as I asked*** (2016-08-12:42:05) If you'll note, in my communications with *** and other members of your team, a refund for the price of the dress was to be issued*** (2016-08-12:42:10) That's what I am waiting on*** (2016-08-12:42:31) So, how can we get this resolved/*** (2016-08-12:44:13) On 2016/6/the refund 19.97$ was in processing *** (2016-08-12:44:23) I received that*** (2016-08-12:44:26) Do you check your account please *** (2016-08-12:44:30) Please see my numerous messages *** (2016-08-12:44:38) I am awaiting a refund for the price of the dress *** (2016-08-12:44:40) *** (2016-08-12:45:08) Oh ***, there must be a way for me to report this*** (2016-08-12:45:12) You are not helpful at all*** (2016-08-12:45:20) I am sorry, but it seems that I am doing your job for you*** (2016-08-12:45:34) You are not reading my messages and it is very frustrating :( *** (2016-08-12:46:37) I have been communicating with you for nearly one hour and you haven't helped me with anything :( *** (2016-08-12:46:53) Cause you have already reach an agreement with the seller before *** (2016-08-12:46:53) Is there anything you can do to assist? *** (2016-08-12:47:16) No I didn'tThey closed the dispute before it was resolved*** (2016-08-12:47:19) I will try my best *** (2016-08-12:47:44) Ali Express issued a refund for the promised amount, but I was requesting a refund for the dress *** (2016-08-12:48:16) *** said that she would be following up with a request for the total amount of the dress*** (2016-08-12:48:19) Do you see this? *** (2016-08-12:48:47) I see that, I see the conversation first *** (2016-08-12:49:01) So what is the problem? *** (2016-08-12:49:26) Why are you saying otherwise, when all of the information is front of you? *** (2016-08-12:50:02) I will be escalating this matter through other avenues*** (2016-08-12:50:10) But in the meantime, how are you going to help me now? *** (2016-08-12:52:57) I am sorry for that since you already reach an agreement with the seller *** (2016-08-12:53:13) You may need to contact the seller *** (2016-08-12:53:14) No, I didn't *** (2016-08-12:53:34) Can you please put me in touch with another representative? *** (2016-08-12:53:55) I am I sorry I can't *** (2016-08-12:54:16) Can you please send me the records from all of my past conversations with other members of your team? *** (2016-08-12:54:21) Yes, I can *** (2016-08-12:54:32) All of them? *** (2016-08-12:54:39) ALL OF THEM! *** (2016-08-12:54:46) There should be more than by the way! *** (2016-08-12:55:01) And what is the name of your direct supervisor and how can I reach them? *** (2016-08-12:55:43) I am sorry if you have any question I can help you to transfer *** (2016-08-12:56:00) I would like to speak to your supervisor*** (2016-08-12:56:16) And I would like copies of this conversation as well as all of my others*** (2016-08-12:56:29) Will you be e-mailing them to me? *** (2016-08-12:56:48) Yes, I will send them to you by email *** (2016-08-12:57:01) Please do so now, so I can confirm receipt? *** (2016-08-12:57:15) Including our conversation *** (2016-08-12:57:27) I already said that twice *** (2016-08-12:57:49) I will send all of them *** (2016-08-12:57:52) It appears that you are still not reading my messages*** (2016-08-12:57:58) Please send me the name of your superviosr *** (2016-08-12:58:06) And transfer me *** (2016-08-12:59:11) I will send all the conversation to you by the eamil *** (2016-08-13:00:32) What is the name of your supervisor and how can I reach them? *** (2016-08-13:01:44) I have checked the whole case,I can see the seller agreed to give you a refund of $and you do not have to return the item*** (2016-08-13:01:59) What is the name of your supervisor and how can I reach them? *** (2016-08-13:02:03) So my colleague applied a courtesy of $for your order*** (2016-08-13:02:18) What is the name of your supervisor and how can I reach them? *** (2016-08-13:02:31) I no longer want to speak with you*** (2016-08-13:02:35) You have not been helpful *** (2016-08-13:02:58) I am sorry to you,here is *** who is chatting with you*** (2016-08-13:03:09) I hope I could help you better*** (2016-08-13:03:12) I don't believe that *** (2016-08-13:03:16) Please transfer me*** (2016-08-13:03:27) It still says *** *** (2016-08-13:03:55) I have asked her to leave.Could you please tell me more about your issue? *** (2016-08-13:04:17) Can you message me from your account? *** (2016-08-13:04:54) It is inconvenient to do that.You may need to disconnect and come to us again*** (2016-08-13:05:14) That is why I am here instead is *** (2016-08-13:05:22) I don't believe itSorry*** (2016-08-13:05:43) That is OKI understand *** (2016-08-13:05:54) How can I directly reach a member of your management team? *** (2016-08-13:06:38) Since we management team do not have online service,I hope we could solve your issue here*** (2016-08-13:07:14) I have been communicating with *** for one hour and she has not been of assistance to meI really don't want to prolong this unnecessarily*** (2016-08-13:08:31) I can see you talked to *** on 2016-08-,she said there was a tracker of your courtesy*** (2016-08-13:08:31) If you are, in fact, a manager, I am requesting copies of all of my communication history*** (2016-08-13:09:33) Yes,of course we can do that*** (2016-08-13:09:38) I am awaiting a refund of $*** (2016-08-13:10:05) I have followed up regarding this several times*** (2016-08-13:10:14) Seems the customer service talked to you before misunderstood your case*** (2016-08-13:10:30) May I ask have you returned your dress? *** (2016-08-13:11:17) It appears that you are also misunderstanding*** (2016-08-13:11:33) We applied a refund of $because you and the seller made an agreement on that*** (2016-08-13:11:46) I will be disconnecting now, and requesting to speak to another manager*** (2016-08-13:11:51) May I ask did the seller give you other solutions after that? *** (2016-08-13:12:29) Please read all of my communication history before asking any questions*** (2016-08-13:13:40) One second please*** (2016-08-13:14:59) I can see you come to us on 2016-06-and said: Yes, but the seller never issued the refundI am requesting a full refund at this point, because I have spent months trying to resolve the issue*** (2016-08-13:15:23) Yes *** (2016-08-13:16:58) OK,seems ***(who you chatted on 2016-06-)did not get your points and she applied a refund of $*** (2016-08-13:17:07) Yes *** (2016-08-13:17:10) It is really not fair to you*** (2016-08-13:17:16) Not at all *** (2016-08-13:17:23) The seller did not help you and it has been so long time*** (2016-08-13:17:30) Exactly *** (2016-08-13:18:25) Since your dress is US $ 117.45,as I know about our rules,we may apply for full refund in under conditions: *** (2016-08-13:18:56) I don't understand*** (2016-08-13:19:04) 1.the dress is returned to the seller*** (2016-08-13:19:11) But the shipping cost seems to high*** (2016-08-13:19:15) Right? *** (2016-08-13:19:44) Yes, it was $to return the dressThis is why the seller had initially agreed to issue a refund of $for alterations*** (2016-08-13:20:20) OK,and you agreed with thatBut after that the seller did not give you the refund for a long time,that is why you ask for full refund,right? *** (2016-08-13:20:27) Yes *** (2016-08-13:20:46) And I was offered a credit by a member of your team *** (2016-08-13:21:03) But I asked for a refund to my credit card because I don't feel comfortable shopping here anymore*** (2016-08-13:21:30) I can't tell you how many hours I have spent trying to resolve this issue *** (2016-08-13:21:32) Yes,I understand.We are very sorry for the inconvenience*** (2016-08-13:21:47) I have spoken to so many people, and have had to explain myself and repeat myself so many times*** (2016-08-13:21:59) I can see the chat history*** (2016-08-13:22:34) I hope you will also read this entire conversation, because *** was not helpful at allI was very frustrated *** (2016-08-13:23:09) Yes,I have just read the chat history and order messagesBy the way ,for the $refund,As I know,usually the refund will be returned to the card you paid for your order*** (2016-08-13:23:23) May I ask where did you receive it? *** (2016-08-13:23:31) I received the $20, yes*** (2016-08-13:23:45) But I am still awaiting the $*** (2016-08-13:23:54) Yes,I understand*** (2016-08-13:24:38) I believe the $was credited back to my credit card*** (2016-08-13:24:57) Thank you for your information*** (2016-08-13:25:55) But according to our courtesy rules,unless you return the dress,we could apply for full refund of $Or we need the seller's promise that he will resend or full refund you*** (2016-08-13:26:19) The seller is not responding to meThis is why I contacted you for assistance*** (2016-08-13:26:31) But your team has not been of assistance to me either, and it is for this reason I am requesting a refund*** (2016-08-13:26:49) *** find the seller promised to give you $20,that is why she could apply for $refundPlease do not worry,we could help you contact the seller and push him to help you*** (2016-08-13:27:17) I honestly can't spend anymore time on this issue*** (2016-08-13:27:25) You offer Buyer Protection*** (2016-08-13:27:44) I reached out to you for help, I was told that I would be helped, and I have not been helped*** (2016-08-13:28:04) You are now not taking responsibility for your poor customer service and promises*** (2016-08-13:28:30) I am sorry for the whole case.Don't worry because I will do my very best to pressure the seller to cooperate with us and I will remind the seller about our trade rules so that he will be pressured and then he will oblige his responsibility to you*** (2016-08-13:28:47) Just leave the rest to us and we will do all we can to help you with your issue*** (2016-08-13:29:24) Why was this not done months ago though? *** (2016-08-13:29:41) As I'm sure you can see in my communication history, I requested to speak to a manager several times, and was denied*** (2016-08-13:30:06) Yes,I see that*** (2016-08-13:30:12) Honestly, the issue is not even entirely with the seller at this point*** (2016-08-13:30:15) It is with Ali Express*** (2016-08-13:30:18) You are right*** (2016-08-13:31:09) The option to chat is a great feature *** (2016-08-13:31:24) But sellers should also be given the option to call as communication may be more clear *** (2016-08-13:31:37) And sellers should also have more direct access to management*** (2016-08-13:31:51) I totally agree with you.You mean buyers,right? *** (2016-08-13:32:02) Yes, excuse me*** (2016-08-13:32:11) I am very unhappy and uneasy about my experience here*** (2016-08-13:32:32) And I think Ali Express needs to take greater responsibility for all of the miscommunication and promises for assistance*** (2016-08-13:32:48) That is our fault.I can see you are our valued Abuyer,it really breaks my heart to know that this issue happened to you*** (2016-08-13:33:37) With all due respect, I believe Ali Express should issue the refund*** (2016-08-13:34:36) I appreciate your offer to pressure the seller but I requested this assistance months ago*** (2016-08-13:34:57) If I am not issued a refund by next Friday, I will be filing a claim with the Revdex.com*** (2016-08-13:35:36) We will try our best to help you , and we will send email the the seller *** (2016-08-13:35:54) Ok! Please don't forget to forward these e-mails to me*** (2016-08-13:36:22) We will send them *** (2016-08-13:36:46) Ok*** (2016-08-13:37:10) Thank you a lot for your understanding *** (2016-08-13:37:48) I'm not sure that I have much of a choice, since I am unable to directly reach your management *** (2016-08-13:37:52) Do you have a direct e-mail address? *** (2016-08-13:38:28) I am sorry, we don'tYou can come back to us please *** (2016-08-13:38:33) How can we go about making communication more stream-lined? *** (2016-08-13:38:57) That wasn't helpful though*** (2016-08-13:39:12) I have been chatting for hours and still have not been issued my refund*** (2016-08-13:39:56) The customer staff could see all the conversation history please, we will try everything to help you*** (2016-08-13:40:23) Yes, but as you can see, I constantly have to repeat myself, and as you can see, *** obviously didn't read it*** (2016-08-13:40:41) I am sorry for the staff's behaviors *** (2016-08-13:40:59) Anyway, like I said, I will be filing a claim with the Revdex.com if I do not receive my refund within one weekI don't intend to wait any longer*** (2016-08-13:41:21) I have waited months alreadyThis is ridiculous! *** (2016-08-13:41:40) We will use all of the resources to help you please *** (2016-08-13:41:56) If that were true, you would issue the refund*** (2016-08-13:42:20) Is there not someone that you can contact to get this authorized? *** (2016-08-13:42:22) We will try everything *** (2016-08-13:42:58) Do you have a supervisor you can contact to authorize the refund? *** (2016-08-13:43:56) Up to now, we will use everything to help you, We will contact the seller to push him *** (2016-08-13:44:32) Ok, so Ali Express is not taking responsibility*** (2016-08-13:44:37) I have to go now*** (2016-08-13:44:54) Please send the e-mailsI have not received them*** (2016-08-13:45:18) After our conversation, I will send them to you *** (2016-08-13:45:25) Ok, *** (2016-08-13:45:28) Bye *** (2016-08-13:45:31) Bye Thank you for contacting AliExpressRespectfully, AliExpress Customer Service Team ***

Bought a pair of shoes on Marand never got the productI have tried to dispute this issue and I am not getting any responseI had already advised them I would file a complaint and even then they didn't respondI want my money back

PLEASE DO NOT SHOP ON ALI EXPRESS!! EVER!! I WISH I COULD TELL EVERY PERSON IN THE WORLDThis is a scam website where you pay for items and never get themIf something arrives it takes over a month and the quality is as low as it could possibly beDon't use this company for drop shipping you will have nothing but complaints from your customersI ordered about $worth of items from various shops to test for a drop shipping website and I only got out of the items, and Ali Express only allows you to open a dispute days after purchase, but requires you to give a month and a half to receive package before opening dispute, so in actuality they give you no chance to open a disputeMost packages get stuck in customs or return to sender due to bad custom forms or bad addresses

I paid $for a product that I never received from the company

On November 27, I made a purchase through AliExpress for the purchase of Bundles of hair and closureMy order was delivered December 3rd, not included the closureI contacted the seller and informed them that the closure was not included in my orderIt took a day before they got back to meDuring that time I check the hair and it was shedding pretty badThe hair did not look the same as a previousI messaged them again, to indicate that I no longer wanted the closure and want to return the hairI was instructed to open a Dispute for return good and I would get my full refundToday I get email stating that I musty return the good and only $when I paid a total of $I want a full refund I sent them pictures showing that hair was shedding and the packing slip showing that only the bundles was shippedI ask that my account be refund the amount closure immediately, that still has not been done

Getting the item here was fineHowever, due to photography angles the item was different than expectedWhen returned for a refund, the return address provided did not exist according to the USA post office recordsI sent my package twice, spending postage to send it back twice, and still have not received my refund

Dear Customer,
Thanks for letting us know your issueAfter careful investigation, there is no dispute or service record under your orderFurther, we have noticed that you have filed chargebackPlease be informed, once customer file chargeback the amount will be taken by customer respective bank
and they are the one who will judge the caseSo, we have no authority towards your payment
It is very important for customer to contact AliExpress team or escalate dispute if seller and buyer unable to reach amicabe solutionMoving forward, you can contact our online chat team 24/here: ***
Thanks,
AliExpress Customer Service

In early September, I ordered a futon cover that was 160-190cmI received the cover late (the day before it was the last day to open a dispute)I wrote to *** ***, the seller, and he was extremely unhelpfulThe futon cover was 140cm when it was stretched (i.e., not even on a futon, so it would cover a 120cm-futon max)Mr*** asked me to take photos, including of the tag, which wasn't even on the cover! He refused to refund me, as he stated there was no proof that the futon cover was too smallFirstly, I would not waste a month of time over $I was more than willing to send it back, and wouldn't have gone through the hassle if it were the right sizeI would have also accepted an exchangeThere was no offer of this and he was condescendingThis is my worst online shopping experienceI would highly suggest that no one shop with AliExpress

I ordered a optical pick up assembly , it took days to arrive and was defectiveThey gave me calendar days to return it to CHINA! It would cost almost as much to return it

I ordered an Uwback New Brand Oversized Denim Jacket Women Windbreaker Loose for my niece's birthdayI never received a confirmation email, order number, order updates, or shipping information

***
I showed my camera pictures to the dealer named Acesee Official Store Etration ** * *** He in AliexpressThis nvr device was recommended to meWhen I received the device, I tested it with my camcorder, but when I noticed that it was incompatible, I notified the vendor and returned the product in a safe and reliable conditionExtra usdI paid the shipping fee(The total cost to me was USD.) However, the dealer tried to trick me and case management by pulling a fraudulent video of the device that had opened and changed its settings and settingsAliexpress case management made a business alliance with the seller despite all the proofsThe whole amount of the product was transferred to the vendorMy objections did not workIt was a long time of months and the param was goneIt is not possible to accept this dishonorable, dishonest and theft-seeking behaviorPLEASE STAY AWAY FROM ALIEXPRESS and Acesee - *** *** *** ***

I ordered two small things last month, the tracking information says delivered, however, I never receive the itemsI opened a dispute for one item and they say that I am responsible for contacting the shipping company and refuse to process me the refund or send me another oneAlso, I am unable to open a dispute for another item