AliExpress

I purchased a men's vest I received in my mailbox with no signature a package I had received an email from Ali express saying my package was delivered , so I assumed it was the best When I opened it, it was a cheap chain that I never ordered I submitted a complaint with photos They denied my complaint saying that they show I signed for a package Diet I did not sign for a package, it was left in my mailbox and second the package did not contain what I ordered

Order Number: *** Aliexpress was not able to fully resolve my issue of missing pieces from my orderProduct cannot be assembled completely due to missing piecesAliexpress only gave a cent credit on a $purchase, which is unreasonable and unfair dispute resolutionThey closed the case on their own without my acknowledgementSeller Mego Store said they were sending missing part in February, I have message log between seller and IThey never sent me a confirmation of shipping any such missing part, and I feel I was told that only to be pushed off and forgotten aboutSeller no longer replies to my request for missing piecesI was taken for in this purchase and sold a incomplete setI never got the opportunity to send back for refundthey never provided me with return instructions, I feel wronged and trapped in this purchaseAliexpress failed to make it right through their resolution processAs a consumer I think Aliexpress should not allow sellers who do not co

Filed a complaint with Aliexpress for suppling unpacked material for JGAURORA 3D Printer order: ***After receiving package parts inside the box found scattered all over at the bottomMany components were broken hazardous due to broken electronic components like capacitorAliexpress is rejecting to take back this package also there are broken and missing parts that makes it unusable

I placed an order on 4/4/Received it on 4/11/Contacted the seller to let them know the product received was not as advertisedThe seller asked me to return the product (I paid for shipping) and they will exchange the product or send a full refund once they receive itI mailed the product back to the seller on 4/20/They confirmed they received it on 5/7/Since then, I have been in contact with the seller and AliExpress to receive my refund and I am being asked to wait either hours hors business days for them to process it

I ordered a electric furnace from *** *** When it arrived it worked (1) time The day I received it I immediately notified *** *** that is was defected and requested a replacement or refund The cost of the furnace was $dollars The only way to contact them is through a chat I have chatted with them on several occasions and they have refused to replace or refund the product and keep saying my appeals are denied I have sent them pictures and video with proof of the defect and they continue to ignore the issue

Revdex.com:
I have a video as an evidence but this system doesn't allow me to attach itWould you please provide me with an alternative way that I can use to provide you with the video?
Sincerely, *** ***

I just wanted to advise that as of 8:pm (Cst) my situation regarding complaint number #*** has been resolvedThey have issued me my full refund through PayPal (that did involve in a fee, but is okay) I didn't know how to upload a reply to my complaint, so sent it this way instead since I had rejected their response earlier within the day before it was actually resolvedYou can please close the complaintThank you,

Dear customer,Thank you for contacting us.We have received your case and requested a dedicated team member to follow up your case separatelyPlease monitor your email as the team might contact you anytime.Best regards,AliExpress Service Team

Hi Revdex.com Team,
With regards to this complaint, full refund has been performed at our end since Oct 4th, 2016.
Thanks,
AliExpress Specialist Team

I never receive my purchase package with the tracking shows "delivered"I have filed a search at USPS and contacted mailman, and also sent out email to neighborhood group mailNo result for my packageSeller claimed that is post office responsibility and implied that I I have the package, Aliexpress also asked me to pay for the missing packageI am a victim about the missing mailI don't get why consumer need to pay for something they never receivedPost office said that sender can file claim with them if mail is insured but seller refuse to do thatThe site claim that buyer protection but it is notSite denied my dispute and I need to pay for something I never receiveCustomer shouldn't responsible for the missing mail

Complaint: ***
I am rejecting this response because: As provided in the attached file, USPS has said that even though this is insured they cannot provide any tracking further to thisThey dont have information from China post having despatched itAt this point, they indicate its been delivered and tracking is not availableI spent $on this shipment and 97$ on this tablet, this is just atrociousfake tablet, not acknowledging shipment.
Sincerely,
*** ***

This website is a farse, and so is their guarantee, which does not exist! My item was sent to a different US State and did not make it to me on the guaranteed dateThey ensure you that if that happens you are entitled to a refund, instead the seller sent another item when I told him that I HAD ALREADY PURCHASED ANOTHER ONE BECAUSE IT WAS NEEDED AS A CHRISTMAS GIFTNow I have two products of the same kindI requested either a price adjustment to keep the item or a return slipthey pretend that they do not even see your comments and I have had TO REPEAT MY REQUEST AND REASONS TIMES!! My dispute went on for weeks and Aliexpress has not helped me at allThey are useless in guaranteeing a fair judgement and do not care about retaining their customersI kept uploading evidence that the product was sent to another state and never got to me in time as per their promise, and they kept disregarding my evidenceI was in the end never offered the option to return the item, even though I

I purchased a VCM II using the aliexpress website for online purchaseThe item received was not as describedIt was listed as a VCM II for Ford vehicles that would function with the IDS on my laptop computerThe lights would light up but it would not connect to my computerI requested a refund as the product received was not as describedI was declined refund and aliexpress banned my account due to abuse of their buyer protection programInteresting since this is the one and only claim I have ever submitted through aliexpressSo instead of addressing the issue of their seller selling products not as described they refuse refund and cancel the customer accountThis website is completely misleading and borderline fraudulent business practicesI provided video and pictures of the issues I was experiencingInternal inspection of the VCM II I received shows it is a basic circuit board with lights inside of a VCM II case, not a VCM II as described in the listingDeceptive business

calender days ago, I ordered a replacement motherboard from Aliexpress: -- I do not receive the item -- Aliexpress will not provide a refund; they said after days they assume I received the item and after another days they will not allow opening a dispute for a refundI have never received the item nor have I confirmed receiving the itemOrder time & date: 14:DecI contacted the seller and tried to file a dispute with Aliexpress on March 11th: "2017-03-20:This item has not arrived? The estimated delivery is Feb and it is now March Please refund or deliver." The seller told me: "2017-03-20:We sent two months ago, please contact the local post office." This is the statement by Aliexpress: Sorry, you cannot open a dispute for this orderDisputes can only be opened up to days after you have confirmed receiving your itemsOrder confirmation of receipt time is: Wed Feb 21:PST You may open a dispute for the order before: Thu Mar

Ali Express has one of the worst customer service, while attempting to break into local market, they don't have a functional support teamI have been trying to get my profile verify for a week nowI have send an email to *** and also talked to multiple representative on there live chat, one of the most frustrated experience everAfter talking to the reps they promise they would resolve it the next dayThey have promise that consecutively ask them if they receive any email regarding the appealThey DON"T GIVE YOU DIRECT ANSWERSNow I basically send very sensitive information my credit card number and ID, and have no idea whom receive it Good luck to whom ever decide to use that platform maybe stay with *** or ***

I bought a usb microscope on Ali ExpressThe product description said it works on a Windows Pc It didn'tIt doesn't work with Windows 10, only the older Windows versions(xp, vista, 8, etc.) This was not mentioned in the product description You can't buy a pc with those versions of windows anymore so this microscope must be old stockIt should have been made it clear its not for Windows I opened a dispute, explained the situation and tried to get a full or partial refund but Ali Express sided with the merchantI'm out my money and stuck with this useless, obsolete productI do alot of shopping online and I can say, Ali Express definately favors the seller and did not give my position any considerationI'm not even sure they understood what I was writingI think it's a language and cultural thing They're not into consumer protection over thereI'll stick to *** *** etc from now on

Ordered a hair brush more than 1/months ago and still waitingNo communication from AliExpress for more than monthThat's the last time I deal with these guys

purchase a product on the website the item arrived damaged, I made numerous attempts to have the item return and my efforts was disregarded by the merchant and the companyI spoke to agents from the company and was told it will be investigatedI received no feed back from them and still waiting it been months still no response

Dear Customer,
We have checked your case status and found that compensation has been processed since June 2017. Please be informed that your refund might takes 3-working days (depend on your local bank regulation)I am regret to inform you that we are not able to give full refund because we did not see you raise a dispute to protect your payment within days when you received the goodsTherefore we can only provide experience compensation for you with hope that for your next purchase you would like to monitor and use dispute procedure to protect your purchase
Thanks,
AliExpress Service Team

I ordered a replacement screen for my laptop from a seller on AliExpressIt arrived within two weeks and I installed itThere was a discolored area on the screen, which I reported to the sellerThe seller responded denying that anything was wrong with the screen and did not offer to compensate for the damages
Using AliExpress' claims system, their "judge" stepped in to assess the dealThey demanded that in order for my claim to be taken seriously I needed to upload a video of the entirety of my installationThis is obviously absurd
Consider is VERY risky to buy anything from AliExpress and their dubious sellers