AliExpress

This website appears to sell the same items as the ones seen on *** if you're looking for cheap items from ChinaThe only problem is it's slightly more expensive and you get less protectionI ordered many solar lights from Aliexpress and from ***The ones from *** always came with batteries but the ones from Aliexpress never came with batteriesThe ones from Aliexpress were also made with a lower quality LED which made the light blueI also ordered a screen replacement for my phone from Aliexpress and after spending an hour replacing all the parts, I found out that the screen had ghost touches even worse than the one I replaced it with! I contacted the seller and he said he won't refund me because I didn't have proofI then uploaded a video and he said he'll only refund me HALF of what I paidWe haven even talked about the time I spent replacing it, then having to bring all the components back to my own phone which goes beyond hours of my own laborI should have filed a chargeback when I had the chanceI then ordered a screen replacement from a local seller on *** and that one actually worked perfectly as advertisedI'm still using it now and it comes to show you that *** sellers are much more reliable and they sell items for even cheaper than aliexpress! I thought the sellers on aliexpress saved money by selling on that platform rather than *** but those guys are extremely shadyI will never return to Aliexpress again since I can get the exact same item on *** for slightly cheaper with better customer service

I am a loyal customer of AliexpressI order hair all the time however back on I ordered some hair and I was not pleased with itIt not only tangled and had split endsIn addition to that it broke me out with hives really bad and I was itching all over my ears and neckI called them in regards to this sent out a dispute and they denied my dispute and my refund of my money I could have sent the hair back but for what for them to have me take it out clean it and re sell it to someone elseI instantly through that hair away and asked for my money back because I was not able to use it and was advised by urgent care to not use the hair when I called them letting them know what was going onJust recently I wrote themI was advised by them that it would take a week for me to receive a email in regard to my refund and I just wrote them not even a month ago

This company has poor customer service and low delivery standardsThere is no place to speak to an agent about the poor quality and broken products they deliverI have tried several times to login to this site and the password is always successfully changed but I can never log in within it saying my username or password is incorrectThere should be negative stars for the kind of service this international company provides

I recently placed an orderThe system would not allow payment to go through immediately and I was forced to try again a few days later per their recommendationI tried and the payment was able to go through to complete order #***The amount was for $to purchase a 3D printerThe amount was withdrawn from my bank accountAfter the amount was withdrawn the order was immediately closed without noticeWhen I tried to contact their company I was told that my order was canceled and I would see a refund days from now not including weekendsI needed the equipment I was buying and it is ridiculous for them to hold my funds for over a month without any reasonI have still not received a refund or proof that a refund is in process

I purchased a dress on 7/21/2017, the dress did arrive on time, however, it was not the dress I orderedI have contacted AliExpress at least times to return the dress and get a refundThere website claims, "buyer pays return shipping fee or keep product and agree on a refund with seller"They refuse to give me there shipping account number stating they do not pay if there is a quality issue, nor will they give me a refundThis makes absolutely no sense and they did not send me what I paid for

I purchased an item from Ali Annabelle Hair, which is a company within AliexpressAfter the order was processed, $was taken from my bank accountI haven't received my order yet, so I contacted the companyThey were unable to locate the order on my account, however, I have proof that shows that the transaction of $out of my bank account was from Aliexpress

I ordered two mouse card holders *** and ***Both sellers informed me that items are not in stockI requested them to cancel the ordersThey refuse to cancel the orders because I selected the items are not in stockThe sellers still have the options available on the ordering site and are not taking it down

Dear Customer,
We are regret for the unhappy experience you have experiencedBased on our investigation, you have agreed to return the product for refundPlease be informed, in this situation once seller confirmed received product then your payment will be refunded accordinglyPlease make sure
that you have provide the return tracking info in the dispute system, otherwise your case will not be supported as per agreed
Hope above information has answered your inquiry
Thanks,
AliExpress Service Team

placed order on : May order # *** Product item : HDD pcb logic board #*** Tracking : # *** Amount: $ and kept tracking this order on the docks in China to be shipped to me, but it stalled in packing it over thereI emailed complaint after quite some time and got put off with excuse they were taking care of it in response back via email, so I gave them more time to resolve the issue and many days later I checked to see any results only to find that shipment was made and order # *** was completed on Mayand seller left feed back for the transaction May no delivery as of today, they have my money and they closed transaction.!!!!!!!!!!!!!!!!!

Alibaba Group's/Ali Express seller Pacific Ocean Outdoor (*** **) refuses to send a replacement order or refund for my missing packageAccording to my post office in a voicem**l they cl**med an employee of theirs accidentally gave my package to another PO Box holder and they hope the person kindly returns itThat was April 4thObviously the package was not returnedI did not receive my packageI did not sign for my package as Ali Express cl**msThe seller at Ali Express (Pacific Ocean Outdoor-*** **) will not cooperate with meI have voicem**ls from USPS admitting their guiltAli Express's buyer protection did not protect my purchaseAli Express's seller Pacific Ocean Outdoor-*** ** took my money and will not refund itI will also file compl**nts ag**nst Ali Express and this seller through other agencies as wellI will not be stopped nor will I give up until U get what I want!

I ordered a product from a vendor of aliexpress, I was dissatisfed with the product and they claimed when I returned to the product they would send me the quality of product that I saw on there site, however when the company recieved the product back they no longer responded to me and then the company site under aliexpress disappearedI contacted Aliexpress twice and they apologized and said they would get the company to refund me or they would make good on that promiseFor the last month Aliexpress has not contacted me nor responded to me and the company is no moreI am out of the money and the productThis is a desperate attempt to resolve...however if no resolution is met at least it is a warningDO NOT Trust this company.I ordered a product from a vendor of aliexpress, I was dissatisfied with the product and they claimed when I returned to the product they would send me the quality of product that I saw on their site, however when the company received the product back they no

I purchased a Umi Super Euro Edition cell phone online on Oct14, 2016, recived it mid DecThe order # ***, so after I had the phone activated I noticed some issues which contradicted the specs and wasn't worth the money I paidI contacted the company with my issues with the phone, such as speaker sound very low & muffled even at the maxAlso the wifi didn't reach 4G and internet service would drop or not connect at allThe company requested I send pics, when I did showing comparison with a late model iphone 5s they asked for video, it was never enoughI explained to them I had no more storage space to send anymoreOn DecTheir solution was that my issues were invalid, and I later received a message stating for me to take it to a local repair shop to see if they can fix itMind you they didn't offer to send a partial refund as I requested if I was keeping the phone to get it fixedThe warranty says you can request a full refund or receive partial in som

I ordered an action figure for my son through their website, order ID#***I knew the item would take a while coming from overseas, I received a notification of the item shipping to my addressIt stated it was delivered on 1-8-at 3:13pmI checked the mail immediately, the item was not thereI gave it a couple of days in case the item was delivered to the wrong address, I never saw anything from the post office nor a neighborI turned in a dispute on aliexpress.com help deskI started receiving a response from Feng Ya boutique stating "the parcel was delivered and now you want us refund?are you ok?" I explained to them that it was NOT delivered to me and I never received the item, I went on to explain I did not want a refund and only wanted the item resent if need beThey then sen me a message saying "look" and a screen shot of the tracking infoI once again stated I never received the item, they responded with "you sign the order,cancel dispute now"I informed the

HorribleThey just keep insisting there is something wrong with your credit card and they need your License uploadedI have done this with different cardsShame on meI then contacted them over times and the person keeps saying " I don't understand what you mean" How can they possibly have an A plus rating....Are you kidding me? You even admit that you were contacted on several occasions where they weren't issuing refund and no products were deliveredThey are just collecting credit card numbers at this point

In January of 2017, I began to shop for seeds to grow this year during the summer season when came across AliExpres***They offered a huge selection from various sellers with low pricesSo I began orderingWhen the seeds came in, I would open the package and do a quick inspection to make sure there was no damage and the product was correctThe seeds have not been authenticThey have been fake counterfeit seedsSo I have taken pictures and disputed the seeds that have came in with the sellersDuring these disputes I realized that all the stores I was buying seeds from were owned by the same sellerI immediately tried to cancel any orders that hadn't been shipped but the seller refused and continued to ship the fake seeds anywaysI complained to aliexpress, and on March 25th they replied saying that I would have to dispute items as they came inSO I continue to try and get my money back as these fake seeds have arrived, taking pictures and opening disputesNow Aliexpress

Hi ***,
Thanks for bring up this issue to us
We have received your complaint through our team in USA and we have checked your casePlease allow us to provide the investigation result, your dispute was closed on seller favor because you were unable to provide sufficient evidence to support
your caseNot even a single valid pictures that can help our dispute team to judge the case properlyLooking at your account history we assumed that you are new buyer that might not aware with our system, therefore to provide a better experience for you we have applied an experience compensation on your behalfThis also has been informed to you via email yesterday, please monitor your email that you have provided to our team
Please be informed, it is very important for customer to provide a better evidence in order to get a better solution for their claimIf you encounter any issue, please feel free to contact our online chat team 24/here: ***
Thanks,
AliExpress Service Team

AliExpress makes you think you're getting tons of savings by giving out "select coupons." These coupons say $off and have no mention of a minimum purchase price, which leads you to think you can use the coupon on anything, regardless of costWhat they don't tell you upfront is that the select coupons only work with a handful of sellers on a handful of items and the seller chooses the minimum sale price in order to use the couponMany sellers make the minimum price absurdly high ($65+ when they mostly sell items for $or, usually, much less) so the discount is barely worth it when you have to buy of the same item to save $I've contacted AliExpress customer service about this a couple times and they always say it's an issue with the coupon system and to "check back in hours" to get you to disconnect the live chatYou can get some good, although cheap, items from AliExpress if you don't mind paying full price (full price is usually quite low anyway), but I say avoid them since they like misleading customers

Be warned NOT to do business with Alibaba Group or Aliexpress.*** They misrepresent their products and embroil you in a long dispute processI was aware that I was purchasing items made in Asia; this typically means that the US sizing is NOT applicable Everything is smaller I realize that and have had some success when ordering clothing online IF the retailer is HONEST, which Aliexpress is notI converted my measurements from inches to centimeters, then ordered a size larger to ensure a good fit The retailer clearly lied about the garment Their webpage said the bust measure cm and it reality was cm, the waist was supposed to be cm and it was cm It was ridiculousIf they can't produce garments to suit an American/larger frame that's okay -- JUST BE HONEST This retailer lied about the garment; I had to wait weeks to receive After receiving the jumper/dress I immediately contacted them and said I wanted to cancel the coat that I'd ordered and was awaiting delivery on I had received texts saying the coat would be delivered within days After asking them to cancel the coat, a got emails saying it was lost the coat in shippingThank God Now I am waiting for them to refund my money Alibaba/Aliexpress is the front for a number of smaller Asian retailers Aliexpress is the "front" for these smaller companies; Aliexpress has contacted the retailer with my complaint (supposedly) and after one week there's still no response from the retailer that misrepresented the productDon't do business with Alibaba/Aliexpress

I ordered a car rearview camera on *** with order ID ***The advertisement of the product shown on the website says it's a wide angle rear view cameraBut after I received it, it is notThe seller also admit that in the online chatLater, the camera breaks due to quality problemThe seller agrees to refund dollarsHowever, I cannot open the disputeI chatted online several times with the customer service of *** since last AugustEverytime, they promise to take care of it for me and get back to me soonHowever, even today, no replies have been received

The company advertises products and informs customers to shop with confidence as they will be protected with full refunds etchowever the company does everything possible to ensure that you cannot complain or ask for refunds in the case of broken or falsely advertised productsadditionally if you do complain they will block you from the website leaving you unable to submit evidence or complain about products that are broken or never received!! Most products are falsely advertised or low quality products that are damaged and rejected on production line so they end up being sold on AliExpressIf you do receive broken or fraudulently advertised products you have to argue with the seller for weeks then eventually you have to open a dispute and ask AliExpress to help which takes monthsin the end AliExpress will block you because you are not allowed to open disputesFor example, in my case the AliExpress team approved my dispute based on the video and photo evidence then they blocked