AliExpress

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I showed my camera pictures to the dealer named Acesee Official Store Etration ** * *** He in AliexpressThis nvr device was recommended to meWhen I received the device, I tested it with my camcorder, but when I noticed that it was incompatible, I notified the vendor and returned the product in a safe and reliable conditionExtra usdI paid the shipping fee(The total cost to me was USD.) However, the dealer tried to trick me and case management by pulling a fraudulent video of the device that had opened and changed its settings and settingsAliexpress case management made a business alliance with the seller despite all the proofsThe whole amount of the product was transferred to the vendorMy objections did not workIt was a long time of months and the param was goneIt is not possible to accept this dishonorable, dishonest and theft-seeking behaviorPLEASE STAY AWAY FROM ALIEXPRESS and Acesee - *** *** *** ***

Horrible Business! Never received orderI opened a dispute in which I better get my money back! Never order from themThey need to be put out of business

I ordered an Uwback New Brand Oversized Denim Jacket Women Windbreaker Loose for my niece's birthdayI never received a confirmation email, order number, order updates, or shipping information

I ordered two small things last month, the tracking information says delivered, however, I never receive the itemsI opened a dispute for one item and they say that I am responsible for contacting the shipping company and refuse to process me the refund or send me another oneAlso, I am unable to open a dispute for another item

Ordered a product onlineProduct was not as described and *** confirmed that to be accurateThey told me to pay to ship it backI did and gave *** my tracking numberLater the seller claimed they never received the package and *** wanted evidence from meI asked what evidence they needed on many occasions with customer service just saying add evidence onlineI went to the evidence page to re submit my tracking number and former pictures of the device but add evidence option was not availableCustomer service stated on multiple occasions that they made a note of it and to not worry that I will get my money backDeadline ended and *** gave the money to the sellerI appealed it and same situation customer service liedI paid $for the item and another $to send it backEverytime I asked to speak to a manager or the review team, the customer service said there was no way of contacting them

Months ago I purchased Hair Extensions from Aliexpress it was my very first time and I was hoping for the delivery as advertised since the price seemed nice, however, when the Brazilian hair came in and was installed in hair as I work it the first few weeks it started shedding really bad and tangling something that Aliexpress guaranteed you in their product customer advertisementThey also sent me an e-mail asking me for my opinion of the hair and quaranteeing me if the hair was not to my satisfaction on what was advertised that they fully refund you, however, they never responded to my write up and complaint they Aleixpress sent me and I never got my refund as requestedI was not responded to either way on to return the hair or that the company would work anything out with meI am totally horrified about the ADVERTISEMENT on Product QUARANTEE that this company posts on their site

Today, September 23, 2017, I attempted to place an order through my account with Ali Express on my home computerNo one other than me has ever had access to this computerWhen selecting method of payment I clicked to select a credit card on file and the full name, credit card number, expiration date of another person appeared on my accountIf this is a practice of this company, I am truly concerned that my credit card information is probably on the account of another personThis person probably has no idea that their card has been compromised

I ordered a optical pick up assembly , it took days to arrive and was defectiveThey gave me calendar days to return it to CHINA! It would cost almost as much to return it

I've used *** occasionally without any particular troubles
but recently I've encountered a couple of quite serious issues which changed my opinion of *** drastically
Although these issues occurred due to sellers' fault, *** has ALL THE MEANS to stop it but still does NOTHING allowing dishonest sellers to continue stealing from customers
A COMMON FRAUD
I've purchased an item which looked clearly VERY different from the photos which seller used in the shop
The dispute was resolved in my favorSeller refunded money for the purchase (still I lost money on shipping)
The troubling fact is that despite the involvement of *** Case Management Team which ruled my complaint valid, they have done NOTHING to stop the seller from distributing this particular item or using a more accurate representation of the item in the store (I did request that in my complaint)
Simply put *** KNOWS that this item is fake but simply waits for the customer to op

Fake SiteDo Not!!! , I repeat do not go to this websiteThis site is full of nonsense and if you are smart buy from a company that is not online or overseasI have tried to create/login into this site to purchase hair with three different emails and each time failI hit reset/forgot password link, all it does is loads continuallyThis is not an authentic site and I would not dare spend my money on this site, not to mention they sent me an email saying my order was not complete but when I hit reply to seller it prompts me to sign on only that does not workThis company is dog poopStay away from this siteI wish I could give it a zero but would have to sufficeit makes no sense to spend an hour trying to make a purchase in the browser that is supposedly secure and made easyThank goodness my card is the kind that will not accept any transactions if the funds are not availableCASH OUT QUICKLY..by the way, the rating I posted earlier, seems like it was deleted

Dear Customer,
We regret to inform you that your account has been diactivated, AliExpress Trade Security Department have informed you that your AliExpress account has been terminated because of continued violation of the Buyer Protection Program rulesTherefore, your claim will not be
supported
Whilst we understand the result is not as you have anticipated, we hope you would appreciate the underlying reason behind our action
AliExpress Customer Service

This is the WORST website and there is no Chat/ email / any kind of support for my query with regards to login to my account which I created and ordered an item and never received any tracking number or now am not able to re login, STAY AWAY FROM THIS JUNK SITE and I will give it a ZERO STAR

I want to report trouble with an online businessThey have received my money from my credit card and finally sent a note that the product has been shippedThe product has never arrivedI am providing a history of the communicationsI have emailed them several times with no responseEach of my emails referenced the order numberThe order was made on February 15, at 12:PM
After acknowledging that my payment had been received, several more emails came saying it was processing (2/23/18), there was a delay(Feb17, 2018), it would be delivered on a certain date (Time remaining: days hours minutes)Then the email came which claimed it had been shipped by the seller on (09:58)!
The order has never come and the amount has been charged to my account! Now when I email them for an answer, there is no responseI would never trust this company again with an order! No orders shipped to my house have ever failed to show upI would not even give this business a It is zero in my estimation

The company stopped a shipment after receiving payment

I placed an order on 12/7/(order # ***) with Sani Fur Flagship Store for a mens leather coatI paid $The seller (Elaine Qin) contacted me via email and asked me to confirm the measurements needed for the coatI gave her the measurements and she said that the coat I ordered would not be large enoughShe asked me if I wanted to order a different coat and I said NOI asked her for a refundInstead she posted a fake tracking number (that was invalid) and filed the order as "finished"I never received a coat, a refund, or a responseI have been communicating with Aliexpress for months and they keep saying that my refund will be processed in business daysNow it's MayMonths have gone by and nothing has happenedAliexpress claims to have buyer protection but they have done nothing even though they acknowledged that the tracking number was invalidAliexpress has allowed this seller to totally ripped me off

My credit card information was stolen, and purchases were made to AliexpressMy bank informed me to contact Aliexpress and stop the charges before they post to my accountI’ve spent days trying to contact someone from Aliexpress, spoke with several people who stated they couldn’t help, and even emailed the company’s security teamI don’t think they have one person on their team that knows what they are doing

Dear Customer,
We are sorry to inform you that the payment of the order was cancelled due to security reasonIn this case, you need to do payment verification first on our platform so you may make a purchaseWith regards to your refund, due to UK national holiday there might some delays
in the processUsually the amount will be process within 3-working days (depen on customer bank regulation)Since the payment did not go through so seller will not able to ship the order
Please contact our payment team for more details here: ***
Thanks,
AliExpress Customer Service

I have asked for a refund because I never received the item that they were supposed to send meI have checked with the local post office and they said it was delivered but I never received anything

After realizing that I'm having difficulty tracking my order as well as contacting AliExpress, I decided to check with the Revdex.com and the complaints are confirming my concerns that I'm not going to receive my merchandise So far, I give them a star rating for no response

I made a purchase, FIGESTIN Girls Messenger Bag Fashion Clown Original Design Zipper Patchwork Women Designer Round Shoulder Bag Brand Cartoon, 2/3/17, which was immediately deducted from my bank account (02/03/POS Payment ALIEXPRESS DOVER DE #***)I NEVER got an order confirmationI went to their live chat, which is extremely hard to get into and "chatted" with three different peopleThe first one wanted my bank STATEMENT, the 2nd one told me I was confused and that I was "freaking out" before transferring me to yet another deptI was told there after MUCH hassle, that someone would get back to me within hours, which they have notThey keep asking for an order # which is part of the issue, since I never got one and none is listed on their siteI originally signed in with FACEBOOK, which has a different email address for me ([email protected]) which I also told themI then got their phone number off THEIR website for Alibaba, and Ali ExpressI ha