Allstate Protection Plans

DECEPTIVE BUSINESS PRACTICES - BAIT AND SWITCH! DO NOT PURCHASE THIS WARRANTY. I am in the process of reporting this vendor to ***, the ***, as well as my state's Attorney General's office. They need to be audited for the number of customers who have had this exact experience as I have had. They may owe a lot of people refunds or other forms of settlement.
On their seller's profile page for this company, regarding this warranty, it clearly states:
"We do not do refurbished replacements. The last thing you want when your item breaks down is a cheap refurbished item that is 2 generations old. If your item breaks and we cannot fix it, we will reimburse your full item purchase price. That is money you can use towards the latest and greatest."
When I called in today because my *** has been having problems and I wanted to use my warranty, as soon as I told them about the issues my *** was having, they immediately processed a replacement and placed me on a brief hold while they processed the replacement.
When they came back on the line, I asked them if the replacement was going to be a new item since their seller page says they do not do refurbished replacements. They corrected me by saying that they DO do refurbished replacements, but that they are CERTIFIED refurbished (like that makes a difference when they claim they do not do them at all) and that whether or not I receive a refurbished replacement or a new replacement depends on how long ago I purchased my device. I received their permission to record the call before any business was discussed.
This is understandable information for a company who HAS a clearly-stated replacement policy stating this is their policy, but when they SAY they do not do refurbished replacements on their seller page, when in fact that is a blatant LIE AND DECEPTION, then that's when Federal Trade Laws and Consumer Laws come into place.
When I contacted SquareTrade for a second time to discuss the discrepancy, the best outcome they could provide was to refund what I paid for the warranty and issue a partial credit for my device.
I had to be forwarded to *** to get the rest of my refund.
The *** representative was very kind (so were the SquareTrade reps, in spite of the deception by the company) and *** finished processing the rest of the refund I should have received.
Until the ACTUAL policy with this company is clearly posted here and NOT THE DECEPTION that is currently posted here as of August 17th, 2018 at 12:55 pm Pacific Time, I would DEFINITELY NOT RECOMMEND for anyone to purchase this warranty.
The ACTUAL policy is not a bad one - it just needs to be clearly posted here so the customer can know what to expect when they call in. It is ILLEGAL to promise one thing in writing AND DELIVER SOMETHING ELSE. SquareTrade needs to honor what is posted here (which they DO NOT) or they need to post what they ACTUALLY honored, which is NOT posted here.
This is called "deceptive business practices." As an advocate of fair consumer practices for everybody, I cannot know about this and not report it to all the proper authorities; so this company can be audited by these authorities, and other customers who have faced this dilemma can be properly reimbursed by the company, as they rightfully should have been.
If anyone has had a problem with how this warranty has been handled, please let *** know because they will make it right. And please do not blame *** - they do not know when their vendors are being deceitful unless we, the customer, notify them and let them know. Thanks for reading.

WARNING DO NOT PURCHASE THEIR WARRANTY!!! FRAUD!!!!!
I still do not have a replacement phone!!!!
I've been getting the complete run-a-round and I still do not have my replacement phone!!!!!!!
Claim filed July 16th. Initially I was told I had to get my phone repaired- it was not repairable so I had to get a letter from
the places that said I couldn't get it repaired and send it to you- I did. I then got an email 7/22/18 saying my
replacement phone was sent and I have 7 days to send the broken one to you. After a week I never got my
replacement phone, so I contacted you (8/8/18). I was told there was a "glitch" and the phone would be ordered. 5 days later
I still had not phone and did not get any calls/emails with info. So I called and was told it was not ordered because
they couldn't find a replacement phone, but then story was changed that it was "backordered". He promised me he would
call me in 24 hours to confirm that they had a phone- he did call in 24 hours, said they had the phone and it was
going to be shipped then in 1 day I would have the routing number to track it. 2 days later no routing number,
So I called again. I was told that it was preparing to be shipped and I would have the routing number by Monday.
Well, today is Sunday (8/12/18), so I better have the phone or the routing number by tomorrow or all of social media and the
Revdex.com will be hearing this story. I paid $169 for my phone. I paid $119 for the warranty through
you.... did not realize I had to pay $99 deductible (I wouldn't have gotten the warranty had I known- it was not
very clear when I signed up online). I paid this deductible early on in this nightmare, so you now have $218 of
my money for a phone that I only paid $169 for. If I don't have a new phone by next week I want a refund of my money!
I have been without a cell phone for since July 16th (as of today it is 27 days!!!!) THIS IS UNACCEPTABLE!!!!
8/13/18: email said "will be shipping"--- there is no tracking #. I called- the person I talked w/ gave me the tracking
# *** which turns out is not a tracking number. I demanded to talk to manager--- she put me on hold.
Came back and said it will ship tomorrow. I explained I was told it would ship today and would have tracking number
- again demanded to talk to manager. She put me on hold. Came back said it will be shipped tomorrow, I will be
contacted in 24 hours with the tracking number and will be refunded the $99 deductible. Was not allowed to talk
to the manager.
8/14/18: received phone- not the same phone, downgraded phone and it's not compatible w/ ***. Plus have not gotten
the credit on cc for the $99 deductible. Called- said they would open a case on this-demanded to talk to manager, put on hold 5 minutes
no manager available, demanded again, on hold again for 7 minutes, came back and said he would transfer me, put on
hold for another 10 minutes - finally got connected. Explained the entire situation- told him I want full refund of my deductible and what
I paid for the warranty- Placed on hold again "so I can review all the notes" .... 5 minutes later- he refunded my deductible. He will
get back to me about getting a new phone "the team that handles this is not here until tomorrow" - the manager assured me the correct phone
will be ordered tomorrow (8/15/18) and he will provide me with the tracking number "it will be an exact replacement or an upgraded
phone that is compatible with ***"
8/15/18: got vm and email stating they need me to call them to "reprocess my claim" and I needed to return the phone
they sent with the return label provided-- this was not a postage paid label and REPROCESS???? I was supposed to have
tracking number TODAY. Tried to call the person back--- kept getting booted off the line when I would put in the phone extension.
Finally got a hold of someone, would not let me talk to manager- kept saying she could help, which she couldn't. She said a
manager would call me in 30 minutes... 1 hour later I had to call back. Finally got a hold of the person who had emailed
me. He said they had to re-open my claim and they could not find a phone for me so I was going to have to wait until
they could locate a phone. I demanded to talk to manager, I was put on hold for 10 minutes- was told "my manager will call
me in 30 minutes". I told them if a manager does not call me in 30 minutes I was contacting the Revdex.com
and possibly a lawyer. I am demanding the $99 deductible to returned to me (which I have been told twice it would but still hasn't been
refunded, plus I have a email saying it would be), a postage paid label to return the phone, and $119 back that I paid for the warranty.--- IT HAS BEEN 45 minutes and they have not called- I AM DONE!!!! This review is going on every possibly review platform possible. I will be contacting legal services!!!!

Scam, got insurance on my 1500 monitor, these guys are looking to do anything in their power to not fulfill my claim, offered refund for my insurance money rather than solving the problem.

Worst warranty repair service I have ever got. Filed my claim a month ago for a laptop after they failed to properly repair it the first time. The "elevated" it to another department, saying that they would call me within "24-48" hours. 3 days pass, nothing. I give them a call, they tell me again. Over the course of a month, I have called them at least 9 times, and each time they tell me the SAME EXACT THING. The problem still hasn't been resolved, and they are still unresponsive.

My mom bought me a computer in 2017 for college. I lost that computer along with almost everything I own after a fire broke out and burnt down my entire building. My mom called squaretrade and they said she had to file a claim online but that they should cover the loss. After doing this, she got ahold of them for a third time, told her that our two year warranty did not cover the computer bought last year. When that excuse didn't work, they said that because of a subsection in the warranty, they couldn't replace my computer cuz it was irretrievable. Basically, they take your money and give excuses when you file a claim to use that warranty. Squaretrade is a scam and a waste of money.

I called on 8/6 to file a claim on my phone. The first representative I spoke with, I was on the phone for over 45 minutes. He filed the claim with the wrong address and I received the confirmation email with him while we were on the phone. I told him it was wrong (for the 5th time) and he told me I needed to call my phone carrier that they would be able to change the address, and select a delivery time (sounded very wrong, I was right). They kept trying to ship the replacement phone to an address 500 miles away. Called my carrier, they immediately told me this wasn't something they could do and told me I needed to call back ***. So I did. I got a woman who told me she understood the issue but kept cutting me off while I was speaking. She said we would call my carrier together and she would do the talking. Half way through being on hold, the hold music switched and I could tell she had transferred me and disconnected her line. I was again speaking with my carrier without ***'s help. The carrier rep was extremely helpful and got his manager to cancel the claim since the wrong address was on the shipment. With the carrier rep, we called *** together and informed them a new claim would need to be placed since the first had to be cancelled. They assured everything would be ok, and I was alright to disconnect and I'd be receiving another confirmation. I had to call back today because surprise, there was an issue with the address, again. 45 minutes later they have to send the claim to my carrier manually because their system wont accept the claim. Unable to provide me any confirmation and I continue to sit in limbo.

Square trade is doing everything they can to not pay my claim. I've submitted the receipt 4 times. Each time I upload it, they tell me it takes a day to show up. I cannot get the reps to tell me if the receipt is what they are looking for. Even the call center manager reads from a script and cannot help me.

Absolutely atrocious customer experience. The tech they hired to (simply) replace the screen on my iPhone 6S botched the job, so they had to (finally, after a series of aggravating calls) send me a replacement phone. The replacement has been a nightmare - it was "certified refurbished," but had some kind of bug that distorted both the incoming and outgoing audio. When I contacted SquareTrade, they had me do a hard reset and software reinstallation, which I did THREE TIMES. Nothing worked. They finally agreed to replace the phone and were ready to charge me my deductible to do so; I told them there was absolutely no way I was paying a deductible and I'd cancel coverage on all 4 of our phones if they tried to charge me. They finally agreed. Then, they told me they'd overnight a phone to me with 2-day (Saturday) delivery. I wasn't going to be available to receive the device and asked that they postpone delivery until Monday. Monday came and, at 2:30pm, I went online to check the claim status, thinking they would supply a tracking number so I could anticipate a delivery time. The claim status indicated the claim was still in process and add'l info was needed to complete it. I called to find out what add'l info was needed and when I could expect delivery. The CSR didn't request any add'l info but indicated the phone hadn't been sent, yet. I lost it. These people are the Keystone Kops. I will be searching for replacement coverage, today. TODAY.

Purchased a Diamond Core Drill Bit on ***. Was offered the SquareTrade warranty and purchased it. When the drill bit broke. Spent 3 hours on phone and emails trying to get it replaced or a refund. Was told they don't cover breakage, I ask what would you cover on a drill bit. Could not get an answer. The only thing that can go wrong with a drill bit is it can break either by abuse, which I did not or by mechanical failure which it did and should of been covered. They will NOT honor the warranty.

The brochure I received when I purchased an extended warranty for my television from ***, states they are available 24/7 to resolve issues. When I called today I received a recording that for television issues, "They are closed". I went online to the Square Trade website and attempted to live chat. No one answered. If you are not a 24/7 operation you need to state that in your literature! Not happy with your service.

This has been the worst experience I've ever had. I sent my daughters phone in for a claim June 15, 2018 and here it is July 16, 2018 and we still don't have a phone. We were told to clear the phone out, take the sim card and ship it from our nearest ***. We told the representative that the phone was dropped in water, so we can't see the screen. He replied that it was ok just send the phone. A few days later we get an email stating that we had to turn off the FMI (find my iPhone). I was on the phone with the representative as I did it. She states ok now we can proceed with your claim. Ok fine and dandy we should be receiving a phone back soon. NO instead we received another email stating to turn off the FMI which forced me to call back to Squaretrade. They again tells me to turn off the FMI I state we did this already. The representative then asks me did I respond to the email. I stated no because it wasn't a responsive email and I was already on the phone with a representative as I did it. Ok we can proceed with your claim, you should have a phone by Friday. OK a few days go by and here goes another email stating to turn off the FMI. We call back to Squaretrade and we're told the same thing to go to iCloud and turn off the FMI. We tell the representative that we did this already. How are we still at this step, but yet we were told that phone would be here on Friday. He tells us to call ***. We call *** and go through all the steps again and *** says that the phone is deleted, so they don't understand why Squaretrade keeps saying that. We call right back to Squaretrade and the representative did a three way call with ***, Squaretrade and myself. The representative from *** tells them that the phone has been deleted and proceeds to ask them (Squaretrade) did they refresh the case. Oh let me try that was the response from Squaretrade. Oh ok she should get a phone in the next 24-48 hrs was the answer Squaretrade then gave us. Here it is 7-16-18 the date they said we would receive a phone, but rather than that I received yet another email about FMI which also states that if its not done in 3 days that they would charge me $750. Charge me I should charge you. I called again to find out why I'm still being asked to complete this step, but was told I would get a phone. The representative today told me that I had to go screenshot my FMI and attach it to the email that was sent and that someone would get a hold of me soon. I would never ever in my life buy insurance for a product if it has to go through Squaretrade. All you get is a bunch of excuses and apologizes. They don't care about the consumer, but they will most definitely take your money. As long as this claim has taken I could've went and bought another phone. Here it is going on the second month that I couldn't pay my daughters phone bill, so most likely she would have to get a new phone number which is another pain in itself. If I could add negative stars I surely would.

I would caution people not to purchase a warranty from Square trade. I purchased my warranty at *** and was never informed that I had a deductible of $130.00. To replace a screen is less then my deductible. *** employees did a very poor job of explaining this to me. Cancel now while you still have the chance.

Approximately 2.5 years ago, I purchased a pair of Bose Noise-Canceling Earbuds through Amazon. At the time of purchase, I opted to purchase a 3-year Square Trade Warranty for those earbuds.

I have used and enjoyed those headphones intermittently over the last two years. About 6 months ago I started having two problems with the earbuds:

A crackling short developed somewhere near the headphone mini-jack that plugs into my phone. It made listening unpleasant and at times impossible.
The inline control unit built into the headphone cord ceased functioning altogether. The control unit has a main ‘rocker-style’ switch that allows the user to adjust volume and to pause/play music. The side of the control unit has a small white button that allows the user to interrupt the noise-canceling function in order to hear ambient or environmental noise. None of these buttons was functioning anymore. The rocker switch had sunken into the control unit and would no longer spring back to a neutral position. The control unit was clearly and unequivocally broken and would not function in any manner whatsoever.

I went to Square Trade’s website and initiated the claims process. I carefully packed the unit in bubble wrap and a sturdy box and sent the unit off to Square Trade’s ‘repair depot’. Over the following week, I received a couple of emails alerting me to what stage of the process my claim was in. About 10 days after sending the unit out, it was returned to me with a note stating that a technician had tested my earbuds and discovered no problems whatsoever.

I took the headphones out of the padded envelope and tested them immediately. The inline contra unit did not function in any manner and the short-out was still present in the cord. I was deeply disappointed. I called Square Trade’s customer service and patiently explained my problem. The representative apologized and told me that Square Trade would happily re-examine the earbuds if I was willing to re-package them and send them across the country again. He also said that he was making extensive notes on my account so that the NEXT technician would not miss the problems.

I followed Square Trade’s direction accurately and in good faith and shipped my earbuds a second time.

I just received an email from Square Trade stating that a technician was unable to reproduce the problems I described and that my headphones are being shipped back to me AGAIN.

I called and spoke to a customer service agent in Karachi, Pakistan and politely explained my frustration with Square Trade’s failure to carefully and thoroughly examine my earbuds and then honor my warranty with a repair.

He put me on hold while he, ostensibly, went to speak to a manager about my issue. He came back on the line and said that the headphones were being returned to me un-repaired and that if I discovered the same problems with the unit upon receipt that I could package them up and ship them back a THIRD time!

It feels like Square Trade is trying to break my will and make the claims process so onerous that I will just give up. I have been honest and respectful in every stage of the process.

It is clear to me now that Square Trade has a vested financial interest in denying my claim. When I signed up for the warranty, Square Trade’s literature pitched me on the idea that a warranty was a way to buy peace of mind and ensure years of hassle-free listening. My experience with Square Trade has been just the opposite: a dispiriting, rage-inducing adventure in corporate fraud.

My earbuds are supposedly on their way back to me and I have been denied service despite a legitimate and honest claim. I would like Square Trade to repair my earbuds properly and apologize for the heartache and hassle they have caused an honest paying customer.

I sent in my laptop to get a broken screen repaired. THEY sent it back with the screen repaired, but somehow my Cooling Fan is now unplugged. Instead of waiting for the 2-3 weeks for SquareTrade to fix a problem THEY created, I plug it in myself, only to find it is now running incredibly noisy.
Maybe SquareTrade would be a LITTLE bit magnanimous, and allow ME to fix their error?
Nope, send it in again, sucker.
Another 2 weeks without a laptop. And there's a surprise this time- your laptop won't even turn on. Well, it turns on, but the screen remains blank. Did your 'repairman' even bother to look?
Surely THIS time, SquareTrade will allow me to fix the problem, right?
Nope, got me again. Send it in again, sucker.
Squaretrade will NOT let you use local repairmen- you have to send it in, taking 2-3 weeks of no laptop/device.
Read all of these negative reviews. There's a common thread to all of them. 'scam' 'ripoff' 'broken promises'.
Long story short- do not waste your money on these criminals. They make their money by breaking promises and using cheap, incompetent labor. Caveat Emptor.

Very poor customer service. This is a waste of money. Buyer beware, do not purchase a square trade warranty. They do not want to pay for damaged items.

I would give 0 stars if I could. This is the WORST warranty company we have ever had to deal with. We bought a TV from *** and paid for the extended warranty. We have been on the phone for 1:17:54 and counting trying to get this resolved. They claimed our receipt didn’t prove it was a 55” curve tv and we proved that with a product #. Then they tried to say we had a different warranty company, *** only deals with square trade right now. We then had to call *** corporate on 3 way call to have them prove our warranty is through square trade. We are now on hold while square trade calls the local *** store, like they can do anything more the *** corporate! We paid our warranty and now we’re getting a lawyer to sue square trade. RIDICULOUS!!! I know *** will not be happy when they receive my phone call in the morning.

See Attached

We have had problems with squaretrade in the past with filing claims and this was just an extension of that bad experience. We switched coverage to different phone mid plan and now we find out that we have not had coverage and that the old plan was cancelled. With that said we never seen a refund for the remainder of coverage for a service that supposedly had been “cancelled”. Great concept for warranty service but I think there is room for improvement.

SquareTrade is a scam. Allstate should be held accountable for the unscrupulous business tactics of squaretrade. *** My experience w/SquareTrade is like the others. When you submit a claim, they refund your policy fee, rather than make good on the claim. Unbelievable.

This companies customer service is weak. I got transferred several times between different departments. I was asked for the same information every time I spoke with someone new. They also seem to find a reason not to cover your items. Second claim in 3 years and unfortunately we are unable to assist you at this time sir.