Allstate Protection Plans

With regard to Square Trade Claim Number ***. A laptop I purchased with the Square Trade warranty has been returned three (3) times for repairs. Each time the laptop is returned to me the problem still exists. Repeated calls have not resolved the laptop problems. And today, 04.28.20, I called AGAIN to get the issue resolved. I was told that I would have to wait for a return call in ten minutes. Almost one hour later and no one from Square Trade has called back. I am getting what is generally called, "THE RUN AROUND." Square Trade has been unable to repair my laptop after three attempts even though each time it is shipped back to me they state on their document, "Successfully Repaired." The shipping back and forth, and alleged repairs have been going on for almost two (2) months without any proper repair or replacement of the laptop.

Completely Scammed!! Purchased a 3 year protection plan for my Security DVR System off eBay. I only received 25$ in return. When I called I was told I would receive 2 checks but the 2nd never came for the remainder. They just lied to me. I told them to go back and listen to the call and they said they are unable to do that even though it says this is being recorded. Do not purchase a protection plan with this company. Does it even make sense for me to buy a 25$ protection plan on a 300$ item? Canceled all my plans. I have allstate car insurance, homeowners, and turns out squaretrade is owned by Allstate. I love how these companies love to screw people over. Under warranty it says Security DVR.

Don't ever buy a protection plan!

Once we verified receipts (IMPORTANT keep your receipts handy) things went smoothly. Day two of the process received the shipping label. Day 4 shipped the laptop. I believe it four days later the laptop was returned, cracked screen replaced. I would recommend Square Trade and will use them in the future.

On 11/27/2017 I purchased a baby gate from Babys R Us. The care plan was plan number ***. The warranty stated it covers all damages to the pieces. Parts and Labor written right on the brochure. If they cant repair it they will replace it free of charge. On 3/16/2018 I requested a replacement sent out due to one of the cheap pieces which hold it onto the wall breaking. So, I am not sure what happened after the claim. I went to use it tonight and also noticed the piece which locks it into place is also broken. These parts are so cheaply made they do not even stand up to normal use. So, I inquire tonight about where the replacement gate was from two different reps. I asked the last rep I talked to transfer me to a manager because I filed a claim in 2018 and have waited over a year for a replacement. The whole point of the warranty. So, they said there is nothing they can do because it was over the warranty period when I filed the claim just months after the purchase. They keep giving people the run around, and the gate was not cheap nor was their warranty which they fail to honor. Why are they even offering warranties on things when they dont follow through when something breaks. At least babys r us asked for donations to companies, if they just wanted people to donate to them I'm sure they'd make alot more money from it. Which is the practice I'm led to believe they follow. Take your money and give you the run around until you are tired of fighting with them for them just to steal your money in the end. Out of two people I talked to they both were no help and I asked to speak with a manager and the one person refused and just ended the chat. I have transcripts for both of them and the first guy I waited over 15 minutes for a reply and never got one, the second was very slow as well. It's like these people like to go on lunch while they are helping you. And when asked where is the replacement they reply with I'm sorry, but a claim was filed and denied and is no longer within the warranty period. People should know what they are getting into with this company. Do not buy anything square trade if you do you are just giving them free money because noone will help you in the end. I have bought many square trade warranties over the years and have never needed to use them. The one time I did they failed horribly. I will never buy another product or service offered by them even if they are the last person on earth. They didnt offer to extend the warranty or to even honor the original warranty in the first place. The one person told me parts weren't covered under warranty.

I have bought 3 different sets of Kindle Fires for my daughters. Each time I have gotten the Square Trade warranty because I know my kids. True to form, even though I purchased the protectives cases, they still managed to damage them. Each time I called Square Trade for replacement as my warranty stated, they gave us the biggest run around and excuses on why they couldn't help us. Amazon has been amazing, actually replacing 2 of the 3 Kindles for us because Square Trade would not. Finally, Amazon switched to Asurion, but I wanted to put it out there to avoid Square Trade at all costs!! They are terrible!

When I purchase this insurance plan I gave them my billing information and called to update the billing information when I closed the account and they never updated it and canceled my insurance plan but continued to bill me for one of them. Then I purchased new plans to get everything straightened out and they triple charged me during the month of March. I contacted them regarding reimbursing me for the money that they charged extra. They told me to submit a copy of my credit card statement and I would have a resolution within 2 to 3 business days. This was April 13th and now they are not returning my emails

My printer was malfunctioning and I originally submitted a request to have my printer repaired locally through Squaretrade. In the event that my printer couldn't be repaired, I requested a check to be sent to me. NONE of the providers that were given to me even work on printers. Two of the 3 servicers were out of business altogether. I then had to call back to request that my printer be shipped for repair. The agent told me that he could not revise my original claim and to had to create a new one. I sent my printer in and I was told it couldn't be repaired. I was told that I would be contacted during the process and I was not. I received two emails: 1) One that my printer was received and 2) that it couldn't be repaired and that a gift card was being sent to me. I was upset because I requested a check which was an option given to me.

Upon receipt of the email, I immediately responded that I didn't want a gift card to cancel it and to please send me a check as I requested. I spoke to a Supervisor who told me I would be contacted by the Accounting Department to cancel the egift card and to send me the check I had requested all along.

I then get another email confirming gift card receipt. I don't see what is so hard to cancel the egift card and issue a check. I sent an email to the CEO and still have gotten no resolution and keep on getting the same form email. To me this is fraud because they say you can request a check but don't want to avail themselves of that option.

I would like this done as soon as possible as I am a student who is on a learning plan who prints out assignments. The company is causing me great hardship each day I don't have a printer.

I bought a *** from *** on 12/20/2018 and paid $54.00 for the 3 year extended warranty though Square Trade. My smart TV stopped working on the internet / wifi so I called and opened a claim with Square Trade to have my TV repaired. The agent told me that due to the COVID-19 virus that they would not send anyone out to my home to repair my TV until the virus was under control. He said that if I found a local TV repair shop in my area I could have my TV repaired and they would reimburse me. After 2 weeks of waiting on 4/17/2020 I had a local TV sop to come out to my home and repair my TV on site. The total bill was $231.29. I paid in cash and the guy gave me a receipt showing the broke down of the charges. The part was 69.99 plus 6.30 for tax and 155.00 for onsite home repair. I called Square Trade back and told them that I had my TV repaired and it was working fine now. They emailed me a link to go too so I could upload my receipt of the repair in order to get paid. I did and it was rejected because It didn't state in writing how much I paid. I added what they requested and resubmitted it. They rejected the SAME RECEIPT as before, but this time it was because the TV tech had hand written the part number and the work he had done at my home to repair my TV. Now Square Trade was telling me that the whole receipt had to be store computer written in order for me to get paid the money I was out of. The TV repair guy had noway to print out this type of receipt at my home. Square Trade was finding everything that they could to keep from paying me back. Everything I sent then was not good enough. I want Square Trade to sent me a check in the amount of $231.29 for the amount I am out of to have my TV repaired.

purchased a TV from *** along with extended warranty from square trade. fast forward 2 years later TV ends up having issues so I file a claim on APRIL 5, 2020 with SQUARE TRADE and go thru all the motions of things they need me to do to get the claim going. After doing so SQUARE TRADE takes 2 business days and gets back to me and tells me that my television will be replaced, they ask me to pick the model TV I would like so I do so. I was told that delivery would take 7-10 business days and that the tracking information would be sent to me within 2 business days. so after the 3rd business day I reach out and ask if they had gotten any tracking information yet they say no they haven't gotten any yet. so a few more days go buy and reach out again and just like before they still do not have any tracking information.this was APRIL 10, 2020. then on APRIL 13, 2020 I receive an email stating that my TV will be delivered on APRIL 21, 2020 but yet still do not have any type of tracking information. so APRIL 21, 2020 gets here and low and behold still no TV so I call SQUARE TRADE again to inquire about tracking information and if my TV would be delivered that day and they say No it will not that it still has not been sent out yet and they still do not have any tracking or shipping details. so I ask since they cannot provide me with any information or outcome on getting me the new TV can I just be reimbursed the cost of the TV so I can just go purchase a new and was told in return that they cannot do that. they again tell me that they will get me tracking information to me withing the next 2 business days. here it is APRIL 24, 2020 and I still have not receive any type of information in regards to the where my TV is or if I am ever going to receive it. every time I have called I have been given the run around and not one person there seems to know what is going on. when you speak to any of them on the phone they all say the exact same thing like they are reading from a script and just trying to get you off the phone as fast as possible.

Squaretrade personnel has stated in writing via email of sending claim check in the amount of $250 for claim payout. However, to date, 4-22-2020, check has not been received although name and address info has been confirmed.

Glad I got the insurance really came in handy for me

I purchased an HP Laptop on 10/10/2018 from a local *** store in Jacksonville, NC. Additionally, I purchased a 2 year comprehensive SquareTrade warranty for product protection. On the morning of 4/15/20, as per usual, I went to log on to my laptop, only to discover that it would not boot up. In fact, the laptop remained in a definitive booting stage, before shutting itself down completely. After spending almost the entire morning attempting to log on, I finally was able to reach the log in screen. I logged in with my credentials, however once again the laptop was in a lingering hold pattern trying to continue booting. Once the Windows screen appeared, there were no icons, nothing on the task bar & the start menu was non-responsive as well. The laptop remained in that state for a long while, before automatically shutting itself down once again. This went on for a couple of days, which being my work from home laptop, hindered my ability to do so. I was going to go out and replace the laptop when I remembered that I purchased the extended warranty from ***. I researched my *** account for the receipt & warranty information, then subsequently filed a claim via SquareTrade online. This is where my nightmare began. Initially, I was instructed per email after submitting my online claim, that I needed to contact a Claim Representative to provide additional information. I did as instructed, provided the details to my Claims Rep, and eventually ended up speaking to a Technical Agent. The Tech guy attempted to walk me through different processes of trying to restore my laptop to some kind of working order; all attempts failed. Finally the Tech guy suggested that I ship my laptop to SquareTrade so that they could attempt to fix it themselves. At this point I was became frustrated, because in the interim I was going to incur an even longer capability of being able to resume working, while they attempted to fix my laptop. On top of which, they were not going to provide any substitute or replacement in the interim. My livelihood and ability to support my children has already been hindered and is at stake; that didn't seem to matter. There was no empathy, sympathy or understanding...just a lot of patronizing. I asked to speak to a manager and was transferred to someone who I finally thought would offer resolution. I explained that I understood verification had to made to ensure the laptop went faulty; however, time was of the importance, due to the work constraints I have incurred without it functioning. The manager seemingly understood my position, and authorized my laptop for local repair service. I could take the laptop anywhere of my choosing for possible repair, and if fixed, problem solved. If not repairable, the manager indicated that either way I was to submit the repair invoice with diagnostic information to accompany my claim, via instructions in an email he was sending to me. He explained that I would be reimbursed for the cost of invoice, as well as receive a monetary disbursement to replace my laptop, if local repair failed. The manager even had me to choose, if warranted, whether I preferred receiving the disbursement via mailed check or *** e-gift card. I chose the *** card and took my laptop to a local repair service on the next day, 4/20/20. Yesterday, on 4/21/20, I received notification from the local service tech that my laptop was non-repairable and basically internally broken stuck in some never-ending boot loop. I paid for service rendered, received a diagnostic invoice and uploaded it to my claim, via the email link provided by the SquareTrade manager I spoke with. I then followed up within the past hour, to expedite the resolution and closing of my claim. I needed that completes, so as to receive the *** e-gift card, go forward with replacing my laptop, and finally get to the week worth of work that accumulates each day without it. To my disgust, when I called, after having followed every edict from SqareTrade and ready to resolve, I was met with information that a new claim needs to be opened since the local repair failed, and also that SquareTrade wants me to send them the laptop, so that they can miraculously revive it from the dead! I feel like a hamster on a spinning wheel going in circles and ending up nowhere! I paid for the warranty SquareTrade is supposed to provide, have complied with EVERY component which has been asked of me, was assured that local repair was the final step to resolution and disbursement for replacement, only to be right back where I started at step one. I am thoroughly disgusted, disappointed and unbelievably irate at the lack of customer service, compassion, consideration and basic decency that encompasses SquareTrade. Right now in the midst of what we are dealing with due to COVID-19, and the fact that SquareTrade has many of its own employees working from home, it seems like basic common sense that the importance of my work laptop is paramount! I am fortunate to be able to conduct my work from home, which is a gift; however it won't be for long if I cannot secure a laptop replacement, which is being held up and obstructed by SquareTrade giving me the runaround, not honoring assurances and being devoid of customer service.

I got the laptop back it was starting up and slow. I put in way because I though they repaired it right. Then I took it out a couple months later and found out.They said they repaired the laptop bad battery. Still have a bad battery and it was running slow didn't think anything about it. Then I noticed the system memory said only 4gb not 12gb. I opened it up and found out they left one of my memory sticks out of 8gb. I have called them main times and got the run around and one person said basically said it does not matter the warranty up. So they did not repair right and left parts out. I don't think you need to remove the memory to change battery. Laptop model 15-au023cl sn 5cd615009x I did not think parts would be missing so I did not check the system information to see if the specs we're right. I used it 2 hrs and it look like it was charging but it never fully charged and hp self diagnosis said the battery was bad. I was dealing with heath problems. So that is why it took this long file and I was hopeful that sqauretrade would make it right.

Quick efficient service . The Customer Service Rep was very pleasant.

Fast and easy warrenty claim. With the option of replace or money back!!

So glad I purchased the warranty in my son’s office chair from Staples. After it broke, it was easy to file a claim. I was given the choice of repairing the chair or receiving a check for a replacement. Very good offer was made and accepted. Received a check in the mail within a week. I have and will recommend Square Trade to others!

I would give them 5, was super easy, fast doing my claim my baby's stroller on the website,I prefered the check instead the egift card from target

Wonderful working with them. Solved my problem super fast! It was so easy too

I contacted them about a laptop that was protected with Square Trade but they determined it was still under warranty through HP. So they really didn't help me much. HP is doing the fix. Something with my BIOS whatever that is.

I contacted them in reference to a router that would not stay on. They reviewed the issue with me and determined that it could not be fixed. They provided me with a reason settlement offer and they finished it and sent me a check within a week of our conversation. However, The reason for the 4 involved the steps it took and the difficulty using their site to file the claim. The website ask you to start a claim but then directed you to another page which was not the claim form. Had to look over the page to find the link to the form. Should have just gone to the claim first time. Also you have to wait for a review of the claim which could take days before you can even talk with someone about your issue And any resolution Overall though it was worth the policy for me.