Allstate Protection Plans

This company is very miss leading and not helpful. They are called extended Warranty but they run the same time as your other warranty and then nothing is covered when they both run out.

I sent device in for a battery issue. it came back with a repaired battery BUT now there is a white spot on the bottom middle of the screen and the screen was not properly attached to the body. I sent it back three times and each times I received the product back with the exact same issues. I left tape around the white spot with arrows pointing to the white spot and where the screen was not properly sealed. I also left specific instructions on how to see the problems just in case. I just received an email saying they looked at the device and found no issues and are sending it back. I sent pictures to a manager and they agreed they could see the problems in the pictures.

I purchased an extended warranty for a gaming chair. I opened a claim for reimbursement for the chair and Squaretrade is offering to reimburse me for an amount that is less than what I paid for the chair. The extended warranty said I will be reimbursed for the purchase price.

I purchased a product from Staples in Freehold New Jersey. At the time of purchase I was offered a warranty that covered my purchase in full. The product has failed and SquareTrade is refusing to honor my warranty. They claim that the amount I paid only covers me up to $99.00. There is nothing on my receipt that makes that claim. SquareTrade is stalling me & refusing to complete my claim. They offered me a settlement of $85.00 which I refused or a replacement of the product which I accepted. They have since refused or ignored that acceptance.

I cancelled my extended warranty on 3 products on December 6th 2019. I was promised prorated credit in form of check to be mailed to me. I wated few weeks and never rceived the check. End of Jan I called again and they reconfirmed checks will be mailed. Waited till March and now they are saying they refunded to *** I bought this service from Square trade directly and *** confimred credit from Square trade after first 90 days comes as check directly from square trade. 6 months have passed but I have not received any check or refund. Please see break down
1. $36.64 for warranty number *** bought through them directly,
2. $27.68 for warranty number *** $19.69 for warranty number ***
Total $84.02 refund not send or processed after 6 months of confirmation and now all lies and stories being told by every rep I talk through email.

When I get square trade it seemed like great bargain with great coverage, but after actually braking my phone I’m left sourly disappointed. My phone cannot be fixed through the Apple store so my only option is exchanging it through them for a refurbished one which is all fine and dandy. The catch is they can only replace my gray iPhone 11 Pro with a gold one and then I’m stuck with it, paying off a phone I don’t even like after spending over $1,300 on the phone and the insurance. If you crash and total your car and have to get it replaced you would never be stuck only being able to get a yellow car in return? No, my advise just be smart get a quality insurance like Apple care where they care about their customers.

I purchased a laptop with $299 4 year protection plan. My 90lb husky stepped on it 3 weeks later. Frustrating..but at least I have insurance. I only use this computer a few times a month but... I need it. So I filed a claim. Get it back a few weeks later, the case is cracked but I read they dont do cosmetic repair so I trusted that they knew what ALL was wrong and repaired it. Now I had issues with it being slow and wrote it off, but then one day it wouldnt turn on. I took it to staples and they said its likely the hard drive? So I called again and sent it back. Squaretrade had my laptop for over 2 months. When I finally got it back with a new hard drive and a note stating there wasnt anything wrong with the old hard drive, I thought well they fixed the case and again TRUSTED that they actually took time to assess the issues and thoroughly fix my laptop. I got back a still slow computer and assumed it was my new normal but now it wont turn on and I call again to squaretrade and they tell me they have maxed out my claim .. But here I am with what I thought was 4 years of peace of mind, nope I have a brick that wont turn on. ...and nobody to help me. They should have sent a check if they werent capable of returning me with a laptop comparable to what I had before the accident.

Was sold the protection plan and was told covered accidental damage and leaflet states covered but when called they told me not covered with my plan but I have paper given when bought plan and associate at store also verified but they will not honor what I paid for

Would give them a zero!! Was told my jewelry would be covered if anything happened to it. Tried to claim my necklace getting broken. They denied it because it was an accident. I also cover my earrings. The back came off one day and it fell out without me knowing. They don’t cover lost or stolen items either.

The worst service(product warranty and customer service). Save your money because the company will find any loophole to get out of repairing or replacing the covered item.

SquareTrade is AWFUL and misleading!!! We bought a 2yr protection plan on both of our twin son’s tablets thinking the things will be covered if anything goes wrong as was represented, and one quits working, so I try to file a claim within the timeframe -which is a hassle in itself- first online, and it gets denied bc it’s a “physical problem” which my coverage does not cover bc it’s a standard plan- mind you, the only plan I was offered....then what is the point of the protection plan to begin with!? I finally get through to a representative on the phone and she said based on the description of the problem it is not covered with the standard protection plan, only if it’s an internal problem. ????? That’s exactly what I’m describing- the screen is lit up but nothing shows up on the screen!!! She says that is physical so therefore not covered. If it were to not charge, then it would be covered. So the protection plan is worthless & pointless!! All they can do is refund me my money on the one tablet that doesn’t work that I used to purchase the plan- so I said cancel BOTH protection plans and refund the money BC IF IT DOESN’T COVER PROBLEMS ON ONE WHY WOULD I STILL WANT THE PLAN ON THE OTHER THAT IS A WORTHLESS PLAN. It’s absolutely NO HELP AT ALL!! Will not waste money on this crap again!!

I tried to make a claim on a camera I purchased. I was told that because of the Covid-19 outbreak that I would not be able to file a claim. When I asked to speak to a supervisor I was told that they were too busy to talk at the moment. The customer service representative then repeatedly asked me for my cell phone number after I clearly told him that I did not want to give out that information as I wanted to speak to someone that could help me now. I paid for their service and under no where in their contract did it say that because of the current conditions could I not make a claim. I will be seeking legal actions if this is not resolved quick.

I purchased a set of Jabra Elite Sport Bluetooth headphones from Amazon and purchased the square Trade warranty service with it. In January I was having issues with he sound quality of the headphones. So I filled a claim and Square Trade had me send the headphones in to review. When I shipped them they had me send them with all parts. They determined that headphones needed to be replaced so they sent me out a refurbished paired with all accessories. When I received the refurbished pair they were defected. Immediately I had to ship the headphones back, I sent them once again with all accessories. Square Trade did not expedite this even though it was their fault for sending out defected headphones. Square Trade. Once again repacked the headphones with another refurbished pair. This pair actually worked. The only issue was they did not ship back any of the accessories. The accessories for this are all the ear piece fittings. With out this these accessories the headphones are useless to me because they do not fit. I reached out to them to get the accessories sent out and they had me mail the headphones back to them a 3rd time. Once again they did not expedite any of this even though it was their fault once again. I spoke with two different representatives on the phone to explain the issue and they promised me that the accessories were being shipped out with the headphone. I received the headphone with no accessories. I called again about this issue and setup a time to get on a call with someone at Square Trade. They never called. I then received an email stating I needed to buy them myself and send them a receipt to be reimbursed. For one I’m not purchasing something that Square Trade is responsible for getting no to me. The other issue is these parts are back ordered. So cant be purchased anyways.

I've always had good experiences with Squaretrade and cell phone coverage. Recently, no go! With my old phones, they looked up the phone number, saw they were covered, and made the repair. Now, they keep asking me for the ID of the phone knowing full well they are locked phones so I can't see the ID number AND keep referring me to the website which I cannot use without the ID number! This, knowing full well I have the coverage. Very frustrating and whoever gets on the phone for them says the same thing over!

I purchased a cannon printer from walmart and purchased the extended warranty . ive since lost the receipt. But I can log into my walmart account and it pulls up the warranty information and shows that it is still under warranty. It shows the product name and when coverage is extended to. I click on file claim and it transfers me to square trades website. But it doesnt transfer any of the warranty information. Why it doesnt transfer the information is beyond me. Since square trade and allstate are the warranty managing agents.

Anyway, square trade wants me to provide them with a receipt and information off the receipt which I no longer have. I copy and pasted all the information from my walmart account screen but they are saying that isnt enough information. So they wont honor the warranty. Its only a $50 printer. So its not worth me spending hours arguing with them. I'm just wondering how many people they scam this way and dont cover the warrenty.

If they are the managing agents of the warrenty they should have all the information walmart has on the purchase and they should have access to that information.

Its a scam in my opinion

WE PURCHASED A LG TV FROM COSTCO IN 2/2018. WE HAVE A EXTENDED WARRANTY ON IT. LAST WEEK I NOTICED A GREEN BLOB IN THE CORNER OF THE TV SCREEN. I CONTACTED SQUARE TRADE AND WENT BACK AND FORTH WITH THEM FOR A WEEK TRYING TO RESOLVE THE ISSUE. THEY HAD ME TRY TO RESET THE PIXELS WHICH I DID TWICE. YESTERDAY I TALKED TO SOMEONE WHO HAD ME DO A COUPLE MORE TROUBLESHOOTING THINGS, DIDN'T WORK SO SHE HAD ME SEND PICTURES, WHICH I DID. EVERY PERSON I TALKED TO TOLD ME THAT IT SOUNDED LIKE THE CONTROL BOARD WAS GOING OUT AND THE TV WOULD MOST LIKELY NEED TO BE REPLACED. THIS MORNING I GOT AN EMAIL SAYING IT WAS MY FAULT. After an examination of the pictures you provided, we have found there is image burn-in on your television. This usually occurs due to out of normal viewing conditions, such as leaving a static image on the screen for a long period of time, or having the brightness levels very high for extended periods. This is considered improper usage, and unfortunately not covered under warranty by most manufacturers, or by your SquareTrade protection plan. NONE OF WHAT THEY ARE SAYING HAPPENED...HAPPENED. THERE HAS BEEN ZERO STATIC ON THE TV AND THE BRIGHTNESS IS SET BY THE STANDARD PICTURE DEFAULT WHICH WE HAVE ON.

I purchased a set of AirPods for $249.00 from Walmart and a 3 year Protection Plan that covers Accidental Damage from Handling for $34.00. The Airpods fell out of my pocket and I ran them over with my lawn mower. Now they are in pieces. When I filed a claim I was asked to email pictures to SquareTrade for review. Once the reviewed my claim they told me that my claim was denied because there was less than 80% of the item to return. When I called and questioned this and ask for them to take another look at my claim. I was connected to a manager and told that my contract doesn't cover reckless and abusive conduct. When I ask if that meant I'm not supposed to mow my grass when I wear my AirPods, I was told that if that causes damage. The only sulation I was offered was a refund of $34.00 for the purchase price of the warranty. The warranty of Accidental Damage and Handling thru Square Trade seems to be a scam that they will not stand behind.

I never recieved my refund. It's been over a month. I need my check for $9.99 + $128.99 expedited. I purchased air pods from ebay. I bought the warranty from square trade. No fix and no money reimburstments to me. They are giving me a hard time and have provided no tracking number or timetable to get mey money back. Pleae see below:

Claim ID: ***
Serial #: ***

Type of coverage: 2 yearsCoverage starts: 1/12/2020Coverage ends: 1/12/2022Care Plan Price: $9.99Purchase Date: 12/13/2019Purchased for: $9.99Care Plan ID: ***

Item: EarbudsMax Coverage Amt: Condition: NewPurchased At: EBay US Date purchased: 12/13/2019Receipt Recvd Date: 2/10/2020

This is the WORST Cell Phone repair Insurance & the worst in accuracy I have ever seen in Insurance & Customer Service. Lets start that they have no clue what is being done with your phone and are as much as in the dark as you as what the next steps are. What they count as 2-5 business days as turn around time is what they include do not include in the FedEx transit of 2 day shipping. They start counting 1 business day the day item received. So if your phone is in transit for 2 days they don't count that as 2 business days. Then it sits in a counter somewhere not being informed, do they have the part? Is that part to be ordered? Is it fixable? How long before it's fixed? NOTHING. Mailed it March 10 now it's March 14 No one knows anything. I called customer service today didn't get anywhere Supervisor was on the phone and I was going to receive an e-mail from the Supervisor NEVER HAPPENED.

I paid $199.00 CASH at Costco for this Insurance. Plus a $85.00 deductible It's been 3 business days 4 days in total to date tmr. is Sunday then I need to call again on Mon. to see if there are any updates that's 6 days total.

this phone is my only source of communication we are in a STATE OF EMERGENCY due to this COVID-19 Virus I called Sat. March 14 to tell then I want my phone back!! I was told by the rep that they do not deliver unfixed phones. I want my phone back and NO ONE CAN HELP. I am paying for phone service without a phone!!!

God forbid due to this emergency FedEx stops working then how do I GET MY PHONE BACK??

Unreliable, Inaccurate, Poor Costumer Service and a bunch of LIARS

I purchased a two year warranty from Square trade for a reconditioned I watch I purchased. On March 12, 2020, I had the watch on my wrist, property worn, when the I watch vibrated the face popped off and a couple of other parts popped out too. When I filed the claim, square trade said they did not cover "accidents" on this warranty. I explained it was not an accident, the watch was property worn on my wrist, it was a malfunction of the watch and therefore should be covered. They denied my claim without proper explanation of why after knowing it was no accident.