Allstate Protection Plans

Easiest warranty claim I've ever encountered. Filed claim online in the evening, they said they'd review the claim & get back to me within 2 hrs. About 30 minutes later they emailed me an offer for a settlement, as the item was unrepairable. The offer was more than fair, and I emailed back my approval that same evening. Within 5 days I received a check via USPS, I used that to replace the item that had failed and I was back in business.

I don't usually buy extended warranties, but for some reason I did this time. I was very happy with the whole process and I'd use SquareTrade again in a heartbeat.

Did a solid job. I have nothing to complain about considering the circumstances

Awesome experience! Buying Square trade was an excellent decision. They backed up the warranty without any problem and I received my reimbursement check within a week.
Unbelievable!

They were great. I contacted them about my son's damaged tablet. They quickly got back to me with choices. They then quickly provided me with the reimbursement that I chose.

I purchased a vacuum that died after one year. I purchased a 3 year Square trade, so they had me send it in and they fixed it. It died again after 7 months. When I contacted Square trade again, they informed me that the warranty only covers up to the price of the item. They said they spent more than the original cost the first time they repaired it, so the warranty is finished and they won't fix it again. When I told them I have more than a year left on the warranty and their so called 'fix' lasted only 7 months, they basically told me too bad. They had the nerve to tell me this is how warranties work. This is from a Square trade 'customer experience' manager. So basically a 3 year warranty from Square trade is not a 3 year warranty. Square trades incompetence is unbelievable.

I had to file a claim for a phone that had liquid damage. Options should be either repair, reimburse or replace as stated per contract at time of warranty purchase. Nope, you can either get it locally repaired or get a replacement device. If you choose the latter, you get the joy of having a $750 temporary hold on your debit or credit card when you choose this option. If you don't ship out the damaged phone, the temporary hold is put on a permanent charge at the end of 7 days. Deceptive company. Sure, they'll allow you to repair your phone at a local repair shop but you have to pay for all of it first and then seek reimbursement after. If repairs are an option, why not do it at their service center? Why provide an option that has me shelling out more money first? As to the 2nd option, I was told they are enforcing the policy due to mishaps with damaged items not getting sent back. Stupid policy because it punishes the whole customer base instead of going after the culprits that did it. The number of cases of such a thing happening are not even 1% of the customers because most comply with the process. But oh no, they chose to enforce a policy that is highly inconvenient and not even fair. Did I mention that it is not part of the contract either? Their contract also states that any revisions, provisions, promises or conditions not stated in their contract are not enforceable unless customers are informed of the change within 30 days prior to it taking being enforced. Their supervisors also alluded to the contract when I questioned the legality of the temporary hold, then ultimately, agreed that yes, it is not there and most likely not legally binding. But hey they are just the lowly supervisors and will still have to enforce said policy. Used to love the company. Always got warranties with all items and got them from Squaretrade exclusively. But I think they are chasing the buck too much and the customer experience has gotten worse through the years. Mind you, each claim has a deductible of $99 and chances are, every repair does not require that much expense because you get phone parts in bulk and for cheaper prices anyway. Customer service is horrible; it takes forever to get a person, and it takes forever to get issues resolved.

After finally speaking with a supervisor I was assisted quickly and with no issues

First time purchasing insurance for anything. Apple Watch accident and mailed back to Square Trade/ replaced refunded within two weeks. Would purchase for any electronics in the future.

Second time working with square trade and both times have been very professional and prompt. Will definitely use them again with future electronic purchases.

I began having connectivity issues with wireless headphones purchased though amazon. First, square trade made it difficult to have my claim approved. Once I resubmitted the claim twice, it was finally approved. The first re-submission asked for an another photo of my receipt the second requested a serial number. I explained that there is none and it was finally approved.

I had a strong feeling that there would be a poor outcome. The petty denials made it seem as if the company never wanted to service the item in the first place.

Finally, once my headphones were received by square trade I received a photo of them split open (both sides!!!!) and a message stating that the issues were due to physical damage witch is not covered the warranty. OF COURSE!

NOW I am being sent back a product in worse state than it in. I spoke to a supervisor and no-one can do anything about it.

I wish I never sent them.

Thanks square trade.

I have canceled all of my warranties. I don't need the extra headache.

I bought a warranty from Square Teade when I bought my laptop for.my college age daughter in nov 2018. I had it sent back once in 2019 and had no issues. Was back in 3 weeks. I had it send it back again Dec. 2019 for repairs. I waited 4 weeks before it was returned, not fixed. They fixed nothing. Its like they forgot about it and just sent it back. So, I sent it back again 1/28/2020. They still have it. Its 2/20/2020. This has been the worst experience! All I want is the laptop for my daughter to finish her college level work! If you cant fix it, send me a new one. Their solution after many phone calls and emails was to send me a check for 250, which is the price of the warranty. And they still have my laptop trying to fix it. This is ridiculous! Worst experience ever!

Literally got five different answers on my insurance claim before they ultimately denied it. I was told twice that it was approved, and three times that it was denied, for a different reason every time. The process took months, and of course ultimately I was denied coverage. The entire operation felt very much like a scam.

This company has always been outstanding and professional with every claim. They stand by their warranties and use them often for peace of mind.

I have multiple warranty plans with Square Trade for about five years. I filed six claims for different computers, and I've had a great experience in using Square Trade. Recently, they sent me a check when the computer was not worth fixing.

Everyone I spoke to were very understanding and very helpful

Absolutely brilliant swift resolution with excellent customer service! The online process was easy and a call I made for clarification on my claim was very good. Having had similar experiences with this company in the past, I highly recommend Square Trade!

SQUARE TRADE RESOLVE MY CLAIM QUICK AND PROFESSION, THANK YOU SQUARE TRADE.

I had no issues getting my warranty taken care of.

Couldn't have asked for better results. Superb service and professional customer service. Our TV had a power problem and within a day it was taken care of and right before the NASCAR Daytona big race! Very satisfied! Will continue to purchase Square Trade Protection plan on future purchases.

We have had a generally poor experience working with Squaretrade to reimburse us on a hot-tub fix (we purchased a warranty at our local Sam's Club). Though the experience has been trying, we have been able to resolve most issues with several phone calls and follow up on our part. We are currently waiting to be reimbursed for a part that cost $349.95. We have already been reimbursed for the labor, $170. This check was processed and mailed out within 24-48 hours of submission of the receipt.

Our claim number is ***. On February 13th, a Squaretrade rep called us to let us know we would be receiving confirmation of this processed payment via email in 24 to 48 business hours. I called Monday, Tuesday and Wednesday and was finally told we would receive confirmation by Thursday.

We still have not received any confirmation of this payment. I am hoping by filing this complaint, Squaretrade will rectify this faster. We have been repeatedly told incorrect information and Squaretrade never gives us consistent information or any real updates.