Allstate Protection Plans

Good company, sent a really great repair man named *** from TV Speciality to fix our TV, he did a great job and was a really great guy. Thanks for taking such good care of us!!!!

They gave me a couple different avenues we could take.
They made it right. That's what I love about *** & the protection plans offered. Never need to worry!

I purchased a brand new Samsung Galaxy S8 unlocked phone from Amazon on 7/4/18 and a matching SquareTrade 2-Year Unlocked Cell Phone Accidental Protection Plan a week after that, also on Amazon. In November 2019, my phone dropped and the screen cracked and stopped working, making it impossible to even factory reset the phone.

I initiated a warranty claim with Squaretrade on 11/12/19. I chose the option for them to send me a "Like New" phone and for me to send mine to them. The phone I received from them was locked to T-Mobile but seemed okay otherwise at first but later that same day, shut off, became unresponsive, began heating up to the point of being too hot to hold, and making strange bubbling noises, as if moisture entered the insides. It was used normally, no liquid damage of any kind.

I called Squaretrade, they sent out a second phone and asked this one to be sent in. However, I had swapped all my data over to this one prior to it malfunctioning and asked for some time to figure out a way to wipe it. Squaretrade agreed to that. A second replacement phone came, this one being locked to Verizon and casing of which having a large opening between the front screen and back plate, nullifying its water resistance.

I called Squaretrade again, informed them, they sent out a third replacement phone and I sent the Verizon phone back. The third replacement phone came and this one was again locked to T-Mobile, and this one's front screen and back plate was misaligned, also nullifying its water resistance.

Neither of these replacement phones were "Like New" as promised. Called Squaretrade again and they said I must send back all replacement phones before further action can be done, and to call back in after that. I asked to keep the original phone to myself and the rep agreed. Sent back the remaining replacement phones and now I was back at square one. It was on12/19/19 when they received the last phone. Note that this process thus far took over a month and I still had no resolution.

Because of the holidays, I was too busy to call again until 1/4/20. The rep told me that since it was over a month since the claim was initiated, the claim is now closed. I asked the matter to be escalated and received a call from a "manager" later that evening. The manager confirmed that since it was over 30 days since the claim was initiated, the claim was now closed and unable to be reopened, even though it was their inability to send a single "Like New" phone that caused the claim to take so long. I was never informed of any 30 days previously by the other reps. Despite reviewing the notes (and I presume he did not review the condition of the phones I sent back), he assured me that the replacement phones were "Like New". He also said that each time I received a replacement phone, an amount was deducted from the purchase price I paid of $499.99 and that that amount has now been paid off so now the warranty has been completed. I asked how he can say that the warranty has been completed when I'm still stuck with the original phone and no "Like New" replacement as promised and he just started repeating what he already told me.

I have completed a claim on a Squaretrade warranty previously with a quick and solid resolution I was happy with, so I have been buying their warranties for every pricey product I can get one for. I have a total of 7 active Squaretrade warranties on various products currently. This experience really makes me doubt the worth of the investment I have put in for the warranties.

Great experience. Even with the holidays they got my item fixed and back to me super quick!

Communication sent via e-mail to *** on 01/08/2019

***
RE: Requesting check in the amount of $300 as your advertising tells if one’s food get rotten due to Refrigerator malfunction is covered by this insurance I bought.

On 12/01/2019 I bough a refrigerator in *** with the SquareTrade Insurance (see attached Receipt copy)
The refrigerator has mechanical issues and doesn’t keep the food in good condition. I threw away rotten food - more than $500 (food bough during the holidays to feed friends and family at home during holiday parties)
I immediately contacted *** and I went to the store to get a solution. I spoke with the manager of the store
They are going to switch refrigerators and gave me the brochure to contact Square Trade to get a reimbursement of $300 for the food that was missed (I received a new Receipt – see attachment – insurance of Square Trade included again)
The manager told me that Square Trade will reimburse me for my food lost; therefore, on 12/22/2019 I called and spoke with a nice lady who wrote everything on their system and she gave me a claim number ***
It has been almost 2 weeks since I spoke with Tarde Square over the phone and submitted my claim and I haven’t received a check as I was told for $300 which the insurance covers.
I have attached the complaint copy that I have submitted today to the Revdex.com and as evidence:
1. Receipt # 1
2. Receiopt #2
3. Photos of your brochure
4. A few photos of the food that continues getting rotten in the refrigerator
5. Copy of complaint submitted with the Revdex.com

The new refrigerator won’t arrive until the end of January or beginning of February of 2020 and for now nothing last. We have to continue throwing food away and my monetary lost is greater than $500 at this time.

Please do the right and issue the check for $300 as your advertising promotes not later than 01/07/2020 and please send it to:

*** I thank you for your kind attention to this matter! I honestly shouldn’t be wasting one hour of my time writing this complaint as this matter should have been already resolved.

The representative who helped over the phone was great. However, I was told that we would receive a "comparable" TV replacement for our 2 year old ***, curved TV that we paid $788 for. They sent 3 choices for a replacement that were each selling for around $400. We received an email with an update that our replacement would be sent soon and we would receive tracking info as soon as it was available. We never received any tracking information and the new TV we chose showed up on our doorstep today, about 3 weeks after we made our choice for replacement.....the interesting thing is that the replacement was delivered by *** with no requirement for a signature, they just left it by our front door. Thank goodness I was home and was able to bring the box inside without anyone "porch pirating" it.
I guess overall, for only paying $32 for the extended warranty on our TV that died on us after only 2 years, Square Trade is a decent extended warranty company. We just weren't thrilled with the follow up, choice of a lesser priced TV and delivery without notice.

Great *** to purchase with electronic items. Be sure to remember you purchased it. They refund you your money if you have to pay out of pocket for the item.

Great service and quick turnaround for repair. Everything went extremely well during the entire process.

They where fast and I am very pleased with how good job they did

Great service and fast response... I really appreciate how you guys took care of me.

Fast and pleasant service. Easy to get what you need done.

I am so happy with Square Trade..they make filing a claim very easy and treated me with respect as a valued customer. Hope to have all my warranties through them. Thanks Square Tade ??

Excellence! Time line; Sent in for repair 12/17/2019, SquareTrade received item 12/19/2019, fixed/repaired item 12/20/2019, returned to me 12/20/2019, delivered it perfect working condition 12/22/2019. I couldn't be more pleased with Square Trade. I will always purchase a Square Trade deal when offered. Brilliant execution!

Square trade is an honest and thorough company. Do expect this when you purchase a contract. They do not take advantage of any misfortune or consumer products failure and therefore they make sure they, as an honest company, take claims seriously to protect the integrity of their reputation as a viable resource when there is a problem. Therefore do not take advantage of the security they provide, but definitely buy their contracts for those misfortunes in case they do occur and rest at ease as they will reputedly stand by them.

Quickly resolved my issue and replaced my item. Great customer service.

I’m very thankful I bought the square trade warranty on my air fryer. It blew up and I was covered. Thank you!

The process was super easy and glad I bought the warranty. Will definitely always buy a warranty from them.

I was most impressed with is, they stepped up, were friendly, positive and didn't look for reasons to deny my claim.

I filed a claim on my laptop, which is under warranty with SquareTrade, on Nov. 13, 2019. The claim was approved, and they received my laptop on Dec. 2, 2019. Most repairs take 2-5 business days; if the item cannot be repaired, they are supposed to compensate me the full amount I paid for the laptop. It has now been nearly a month without any official updates posted on my claim online. Thus, I have had to contact SquareTrade several times asking for updates. While they do eventually respond, they keep telling me that the laptop should have been repaired by Dec. 19, 2019, and that I should receive shipping information very soon (i.e., either the day that they call or email me with an update, or the day after). Yet, 11 days later, still nothing. The last time I asked for an update was Thursday, Dec. 26, and I have yet to receive one.

I understand that repairs can take longer than 2-5 business days. However, I did not expect to be without my laptop--which is essential for my work as a researcher--for a month. This is a huge stressor on my life, and is unacceptable.

One last note: based on my own research into the issue before I determined that I couldn't fix the problem myself, I found that this problem is common in Yoga 920s, and that replacing the motherboard does not fix the problem. In fact, a fix is not yet known. I told SquareTrade this multiple times (including on the claim form that I sent with the laptop), yet I've been told that they are planning to fix the problem by replacing the motherboard.

I purchased my TV February 1 2017. On December 25, 2019 it stopped working. I immediately contacted Square Trade to set up for prepare. Square Trade sent me a link to set up date/time, which I did for the first available appointment. I never received a confirmation phone call from the tech, just email. I set it up for 12/31. Square Trade insisted there were no sooner appointments. When I received my parts on Friday 12/27, I called Square Trade and finally spoke with a supervisor who gave me the number for the service tech people. I called them Monday 12/30 and was told by *** was trying to call me all weekend. He had a WRONG phone number for me. Square Trade apparently had two phone numbers for me and NEVER confirmed the correct phone number with me to give to the tech. The tech told me he was not working on 12/31 for when Square Trade set up the appointment. THEN as I am setting up the TV, I had to call Samsung to reset the whole thing, because I find out I was given a refurbished USED part. I was never told I was getting a USED part. I had someone else information of television shows stored on my TV!!!!!! I do not buy used items and did not agree to this part. I spoke to supervisor *** who told me there was nothing she could do about it and gave me the number to the corporate office. However, I attempted to call that number *** several times and it continuously brought me back to the claims department number! Another LIE. This was extremely poor customer services