Allstate Protection Plans

My computer stopped working on November 3rd. I contacted Squaretrade and shipped it back. They reinstalled the operating system. Then they sent it back. Upon receipt, the item had not been properly packed. It was destroyed. The tempered glass was in thousands of pieces. The motherboard support fan was destroyed. There were multiple damaged electrical components. I contacted Squaretrade again. I sent it back, again. Fast forward six days, they sent it back. Only this time it was not repaired. They sent it back in the same box, in the same condition. After multiple calls to multiple supervisors I was told because the damage was physical and it wasn't covered. However, THEY CAUSED THE DAMAGE. I sent in a functioning computer and they returned a paperweight. I finally have an approval for a supposed refund, but it has been over a week and every time I call back they say the claim is too large to issue the check. So, what did I pay for the warranty for? Their own website says a week in business days or you get a full refund - it has been 27 business days. The website also states that they subscribe to the lemon rule ... you will get your money back or a replacement if you have to send it back more than twice. So my claim qualifies for BOTH of these, yet I still have no solution.

I was given a gift, wireless Bluetooth Ear buds. The extended warranty was purchased for 4 years, square trade refuses to honor this warranty and replace the broken Ear buds. I have submitted the proper documents including the square trade warranty number. U have called square trade several times and had several on line chats. They refuse to replace the product. Therefore I see them as uncompliable with their part of a PAID agreement

I have a refund check dating back to 2014. It was recently brought to my attention by Square Trade that I had a unclaimed check. I contacted them to get the check and I can see why I never got it. I have been trying to get it now for over a month. The latest attempt they sent me an email stating that the old check had been voided and a new check was issued. They said I would get it in 7-10 days. Its been 11 days now.

In 2018, I purchased a 4-Year extended warranty for a Sharp (Hisense) 50" TV through ***.com from Square Trade. On 12-06-19 I submitted a service request because of problems with the TV. Instead of setting up an appointment for service, I was advised to submit various screen shots of the TV for review by a Square Trade TV expert. We submitted the pictures on December 7, 2019. On December 8, 2019, we received an email disallowing the service request. The reason cited for denying service was "After an examination of the pictures you provided, we have found clear indication of physical damage on your television. While mechanical or electrical failures are characterized by vertical or horizontal lines, physical damage, such as screen cracks, are characterized by jagged, curved lines or spiderweb lines, or black blotches on the screen. You'll see that the issue with your television is: Multiple direction lines or diagonal lines on screen. We have also highlighted the damage in the attached picture.
Because our TV protection plans only cover mechanical or electrical failures that are not a result of physical damage, we will not be able to approve this claim. Feel free to view our Terms & Conditions for more details. "

We explained, when requesting service, that the TV had been stationary since it was received and had not been physically damaged. As a matter of fact the exterior of the TV is a plastic type material that would show some indication of any type of physical damage. There is no physical damage on the exterior of the TV.

As it stands, I have paid for a 4-Year extended warranty and my claim has been denied. I now have three years remaining on the warranty which, based on the company's denial, is of no use to me.

Filed a claim to have my speakers fix. Claim was approved but I was told I had to pay for the repairs myself and travel 40 minutes away to a repair shop. When I told them get to the repair shop on time nor I can afford to pay for the repairs up front. Tried to talk to a supervisor or manager with no luck. Was told on twice my issue will be addressed with no response.

If I could give them no stars I would. I was sold a warranty with a promise then told a few months later I wasn't covered. Thankfully *** backed me and replaced the item. I asked squaretrade to refund me for the warranty that doesnt cover me. They promised twice that they will process it and I still havent recieved my measly $26 2 MONTHS later. Horrible terrible customer service, extremely rude and condescending. Beware of this misleading untruthful company.

I have spent 3 days trying to resolve an issue with a defective microwave that we purchased at our local *** last year. I spoke with several reps and my claim was still denied. The last rep I spoke to in the claims department advised that because they deemed the appliance defective at the point of purchase, they canceled my policy. My extended warranty was null and void. They found a loop hole which is this: *** manufactured this model of *** microwaves. Oh, at least they refunded all $6 of the extended warranty, right? No, because no one is assuming responsibility and we don't have a microwave. It is not our fault that it is a fire hazard since it is started to spark the last time we used it. Also, the paint inside has melted, exposing the metal.
When I first contacted Square Trade, they required for me to speak with the manufacturer. I have contacted the manufacturer *** who directed me to *** North America who stated *** is the manufacturer. I contacted *** who directed me to the claims company *** who just replied they don't handle these types of claims. They directed me back to Square Trade. We have reached full circle. My husband just gave a good example of what is going on: it is like you purchased a vehicle with extended warranty and is no longer under the manufacturer warranty. It needs repair and the extended warranty company decides to cancel your policy and refund you instead. Defeats the whole purpose of purchasing the policy in the first place. You still have a car that needs service. Sorry but the paint inside was not supposed to melt like that or almost cause a kitchen fire. We will never purchase any appliance from *** ever again let alone an extended warranty plan from Square Trade.

When we purchase a television from Sam’s in 2016 we got the 4 years protection agreement on November 21st our television quit, so we contacted SquareTrade to tell them about our television, they sent out a technician to check it out. The technician said it could not be fixed, he contacted SquareTrade they sent some pictures of a couple televisions that we could pick from, so we pick one. It was delivered but it had a cracked screen, so they took it back, we waited for 2 days to hear from someone about replacement but we had to call SquareTrade. My wife called them and talk to Technician name *** she told my wife we should hear from her in 48 hours to tell us what SquareTrade was going do about replacement ( we are still waiting on her message) no contact from her. I call yesterday, November 5th, talk to a man named ***, we talk to him about just getting what we paid for the television we had agreement on he said that we would but it would take 7 to 10 business day also told us that he send us all information on this transaction to us on the night of 5 November, so far no information from him or any one else, so far all they have done is lie to us, we have been 15 day’s without a Tv. Please help us if you can, thanks I can also on my cell

When I purchased the plan they were saying if there’s a cracked screen for the phone the replacement fee for the screen will be $29, when I filed the claim they were asking $149.
Plan ID FOR NOTE8

The TV I purchased in 2015 was $2498.00 The warranty I purchased covered TV models ranging from $2200.00 - $2500.00. The TV Square Trade is looking to replace mine with is $1500.00 which is outside of the range of the warranty and the TV I purchased.

I would like my current TV to be replaced with the PX75-G1. SquareTrade wants to give me pg759-G1 which is the same model tv except it’s the 2018 model as opposed to the 2019 model. They stated I cannot purchase additional warranty with the replacement, so therefore I’d like the newer year model.

bought a modem/router thru amazon, at the same time I bought a warranty from square trade.
modem/router broke, filed a claim. square trade said everything was fine and send a check. went to cash check, citibank said square trade put a stop payment on a bunch of checks, among them mine. check was issued on 11/12/19, amount 55.79$. check number is ***.
I've called and sent emails to square trade and have gotten no response only promises.

I purchased a 2-year standard warranty with a phone on eBay on March 19,2019. The eBay purchase numbers for the phone and warranty are:
Motorola Moto Z Droid
2-Year SquareTrade Warranty. Cell Phone $50-$99.99

On Friday 11/30/19 I pulled my phone from my pocket and noticed the screen had a "spider-web" crack on the phone's screen.

On Sunday I contacted SquareTrade, the warranty provider. I described the problem and they offered me two options: (1) to take the phone to an authorized phone repair center or (2) receive a refund.
I decided to have the phone repaired and was given a phone repair center to take the phone to.

When I called the repair center they directed me to today, I discovered the repair center is no longer in business. I called Square Trade today for guidance and they are now telling me that the phone is not covered for physical damage. They refused to honor their earlier offer to repair or make a refund. Instead, they offered to refund the warranty.

I bought the extended warranty for an RCA Television one year ago. During the automated claims process online, I explained that the television had quit working. I also stated that the tv had a small crack in the screen that has been there since it was delivered. the tv worked fine for about 9 months and then it was stored away for about 2 months. when I set it up again last weekend, the tv worked for 2 days and then shut off permanently. Unfortunately for me, the automated process denied the claim. When I called in hopes of speaking to someone concerning the mechanical issue (as opposed to the screen crack), I was told by the initial person that even though the crack had nothing to do with the operation it would still void the warranty. After speaking to *** (a supervisor), she indicated the same thing. However, as I explained to ***, the online message said that the accident (screen crack) was not covered but any material/workmanship would still be under warranty. *** interpreted that differently and ultimately cancelled/refunded my "coverage". This is NOT right and they should stand by their warranty as this is clearly a Material/Workmanship issue.

The customer service is great! Very efficient and quick. I am very pleased with the whole process.

I went online to file my warranty issues they did a good job there I chose the option to have a checked mailed in that area they said 3 to 5 business days chatted with support was told 10 business dats

Upon an annual review of my monthly credit card statements, I noticed a recurring charge of $8.99, two times per month from SquareTrade. I called Square Trade on 11/29/2019, to inquire what these charges were about. I was told they were for 2 used cell phone protection plans. I do not have used cell phones nor do I have protection plans for them. My phones are fully paid for and covered through my wireless carrier. I confirmed with my wireless carrier on 11/29/2019, that they do not use Square Trade for coverage/insurance. I called back to SquareTrade and the customer service rep told me I had purchased plans, which I did not, and that he would cancel. He refused to address my concerns about the charges and said he would email me a cancellation. He did not email me a cancellation, he emailed me an email thanking me for the purchase of 2 plans. I did not purchase nor agree to purchase. I have filed a dispute with ***, but because the charges span a year, am unsure of resolution. I tried online chat at SquareTrade and was told to go online and cancel, but when you try to do that, it won't let you cancel and says you have to call SquareTrade, which I did for a third time with still NO resolution. I will NEVER do business with this company, nor would I advise anyone else to do so.

Better then the warranty by the manufacturer. Child was happy with the quick replacement and the fast response. This makes the parent happy too.

I bought a warranty plan when I purchased a sewing machine over a year ago. The warranty company couldn't do anything for the first year I had my machine because they claimed it had to go through the manufacturer. So a year out of three years was not used but paid for with the service plan. I had to spend out of pocket $45 to send my machine in to the manufacturer twice, and the replacement plan alone cost $34 for the three years. So I'm already out $124 for something I haven't even used. Now I'm having a problem with my machine again and they are telling me the only option I have is to pay for a repair place to look at my machine in the amount of $125, so now we are at a minimum of $250 and that doesn't count the amount to repair the machine. All I was asking for is a replacement machine and they wouldn't do that.

SquareTrade has poor customer service. After numerous phone calls and emails. I finally got the technical support I needed. They came to my home and told me it was not repairable and they will have to refund my money. After numerous calls again and then saying they were going to fix it. They stated they were not going to fix it and told me I would have to settle for a $477.99 tv instead of the $800 tv I paid for. Also from my understanding SquareTrade states that I only have the old warranty left and can not get a new warranty. I have taken screen pictures of the entire process and saved all the emails. I require full payment and the prorated amount of the warranty purchased. I will continue to escalate this matter until I receive my money. This process has been a complete nightmare.

I was very happy with the customer service representative. And how fast my issue was resolved.