Allstate Protection Plans

The first time I had yo use the insurance and it was a pleasant experience

I purchased a Square Trade warranty through Costco, for a computer I had purchased from Costco. The warranty covers drop/spill damage.

I need to make a claim on the warranty, a year after purchase, but Square Trade requires me to provide a receipt. They claim no record of the purchase. Costco tells me to talk to Square Trade. Square Trade will not make any effort to verify my purchase, even though they took my money.

It seems that Square Trades warranty is a fiction, unless you keep copies of your paperwork. Try that with a car warranty!

Square Trade's policy is not reasonable, and is essentially fraud. They took my money in exchange for a warranty (evidenced by THEIR credit card records), but won't look at their own records to verify the transaction. Putting this burden on the consumer, who bought the policy in good faith, is an attempt to avoid their responsibility. Again, it's fraud to surprise consumers with this requirement over a year after the purchase was made.

Super efficient, I have all my equipment with Square Trade Extended Warranty and I have ALWAYS been satisfied in my claims and explanation to my questions.

Great customer service and knew exactly how to help me loved it

Buy with confidence. Knowledgeable, helpful people that will fix it or refund you and make it right. Buying a new computer and SquareTrade as my warranty choice is steering my purchase decision.

I purchased 2 tablets from Walmart.com on 12/21/2018 the tablets were $35 each, and I took the 2 year extended warranty the cost was $15 each tablet. On November 25,2019 I filed 2 claims with Squaretrade, it was for the two tablets I purchased for my children on 12/21/2018. When I did the claims I spoke with Vanessa at 8:42 pm on 11/25/2019 she told me she had to do the claims separate and that I had to mail them back in separate packaging, She emailed me the return labels and told me to drop them off at any Fed Ex location, I did that on 11/29/2019 at 2:13 pm with Dame, also on 11/29/19 I receive a e gift card for one tablet in the amount of $35 with the claim number #***. After that I had to continuously call every day thereafter due to not receiving a e gift card for my second claim number #*** all they told me was they were escalating the issue to the accounts team give it 1-2 business days for someone to get back to me, well no one ever got back to me I had to keep calling 3-4,times a day for money they owe to me, I have spoken to 15 different agents and supervisors in regards to this matter and nothing has taken place for my second e- gift card. On 12/23/3019 I receive a email with a gift card so I printed the gift card and went to check the balance it was $35 but when I checked the amount of the gift card they emailed me on 11/29/2019,Square trade cancelled the gift card and issued me another card sent on 12/23/19. So at this point I am still suppose to receive a $35 e-gift card for my second claim , I have went as far as calling Walmart .com and also I have spoken to a manager at the Walmart where I shop very often, he told me to call them back to tell them they still owe me another gift card I did that no satisfaction at all. Square trade is stating that the gift card from 11/29/19 was redeemed I did not redeem the card they cancelled it so at this time I am stressed out about the situation they owe me $35 and I want it is a inconvenience to me to have to go through all of this for $35. It seems to me that they are not a good company to do business with all I want is the money that is owed to me.

Square Trade has failed to issue payment for a warranty that is in effect even though I have sent the requested documentation that the transmission control module is defective. See details below under desired outcome.

Called customer service to resolve an issue with an item I had purchased from Amazon, covered under their standard plan. The plan covered electrical and mechanical issues, in which the item's issue fell under. I had purchased a headset, which had started to make a buzzing noise when spoken into- which clearly is an electrical issue.

When put on the phone, the representative had asked about the issue- and I explained it to them. They had told me that the plan I had did not support the issue I had (clearly an electrical issue, which SHOULD be covered according to them). I asked the representative if there was anyway to upgrade the plan so that the headset would be covered and I could file a claim about it from there, and they told me that they could remove my warranty (and refund it via check) and put me on the phone with someone who would help me upgrade the warranty to cover the same item.

Being convinced by what the representative had told me (considering they should know their job), they asked if I wanted to do this. I said yes, and once more they confirmed if I wanted to cancel- and I said yes again, as they told me I could upgrade to a plan that supports the headset. They told me I would be transferred to someone to continue upgrading the warranty plan, but I had to remind them to transfer me as they went silent for whatever reason.

When placed on the phone with the person who (as told and convinced) would help me upgrade the plan, I told them the details and they said that it was not possible to change the plan since it had been canceled and refunded. I asked if there was anyway to resolve this and revert it so I could have the warranty back (canceling the refund as well), and they said it was not possible to do so as the refund had already been sent.

When I heard this, I was in awe because I never knew someone could write and mail a check in under a few minutes. I told them that they surely could stop the refund, but they insisted it had already been sent and nothing could be done about it any further. There is no way in hell that they managed to write and mail a check so quickly.

In summary, I was essentially "tricked" (as one could say) into canceling my warranty being convinced I could upgrade it to file a claim for the same item. Though, I shouldn't have needed to upgrade as the standard plan covered electrical issues (which was the issue). They refunded via check, and lied telling me it couldn't be reverted because the "check had already been mailed".

And yes, I did clarify with them that the "check had been mailed" to make sure that it actually was a refund I would be receiving in the mail.

I am very grieved that I have to get to this point to get some type of resolve. Long story short I purchased an HP Chrome laptop in July 2019. Within the first month the laptop's screen started turning black and over time it began happening more and more and I was unable to utilize the touch screen. After troubleshooting it over the phone with the manufacturer they did a reset and hopes that will fix the issue but unfortunately it didn't. The next step Square had me send in my device to have it completely repaired after I communicated to them I didn't feel comfortable doing that because if the product was defective it would do it again. I mailed in the laptop and when they returned it to me as I mentioned before, it started doing the same thing they supposedly repaired it for and the screen went black and I couldn't use the computer at all. Once again after taking valuable time to call in and try to get some type of resolve I had to spend almost an hour on the phone to come to the conclusion of getting a reimbursement. The agreement was finally made December 4th that a check would be issued out for my reimbursement once the laptop was received. I received the email that I would get the check within the three to five business days. When that didn't happen I called in and they told me it's 8 to 10 business days. After the 10th business day I called and they told me a representative with email me about an update in regard to the tracking. When that didn't happen I reached out via email and got a response from *** whom I believe maybe a manager and basically he decided to avoid out the check after I waited so long on his own without consulting with me first. When I reached out to ask him why he did that and if the check could be overnighted that he re-issued so I wouldn't have to wait again and another three weeks. He didn't even provide the first check number so I would know which check was which and when I asked him questions via email he got straight to the point and didn't seem very understanding or apologetic at all. This process has been frustrated to me as a client and as of today December 27th I have still not received the check in the mail or response concerning it being overnight it just that it will be reissued. This whole situation has been very tiresome and I would not personally be able to recommend anyone using SquareTrade with these types of complications. Then I decide to search on how I can do a complaint and was overwhelmed by how many other people dealt with the same issue had I known this before I would have never purchased the warranty to have to go through all this. The purchase of the warranty was to make the process a lot easier for me as the customer. I will like this matter resolved by being able to receive an expedited reimbursement check in the mail that my claim states. Please help!

I purchased the extended warranty for a sectional couch that I bought at ***. It was not of good quality and it is deteriorating quickly from normal wear and tare on this. Unraveling threads, material is thin and tares easily. Leather shows any bump just from sitting on it. I called the warranty department to file a claim. Sent pictures of the damage and they decided that it was an accident. All of the spots are accidents. Well I dont see much of a difference between wear on tare on cheap material, that they are classifying as an accident. I was not an accident. Am I not supposed to sit on it for fear of an "accident"? I'm confused as to what purchasing this warranty can be used for and how can they decide what happened to it verses what I told them that happened. Not fair and these repairs should be covered and Walmart should never have their name on selling such poor quality furniture if there extended warranties wont cover anything. They decided that they would not cover and refund my money for the warranty purchase instead.

I purchased a TV at *** along with a Square Trade extended warranty. My remote control power button no longer works, requiring the use of the TV's power button. I filed a claim online with Square Trade. They referred me to *** Concierge. *** asked me to troubleshoot over the phone, which I did, confirming that the button on the remote does not work (even after reprogramming), then stated that it is actually a Square Trade issue. At the time, ST was closed, so I waited until today to call back to ***. They pulled up my file and connected me with ST, updating them, then dropping from the call. The ST rep insisted I go through the identical procedures for examining the remote, which required nearly 30 minutes since she frequently asked me to hold. After all of this, she gave me two options: 1) request a new remote from ST, for which $130 would be applied to my total possible claim amount, or 2) purchase a new remote on my own, and pay for it out of pocket. I searched for the OEM remote online, which is available for $10 or less. I explained this to the rep, but she insisted that the value of the remote they would send it $130. She would not send me $130 to purchase a remote on my own.
Overall, this strikes me as an attempt to limit their overall liability under the contract by price gouging for a remote.

I have a Television warranty with this company. The television that I had warrantied went out. They agreed after sending pictures that they would replace my TV with one of equal quality of my original product. They gave me options, choices on which TV I wanted to replace it with. But none of them were good choices .The way they have it set up you only have a short amount of time to choose a TV (from the list that they send you )before that offer is gone and other TVs are there for you to choose from(again no good choices), none of them being manufactured from this year, so you have no way to view the TV and see the picture. You feel pressured to make a choice and want you do so they send you that particular TV and after setting it up you can clearly see it is not anywhere near the quality picture or television that you wanted with them originally which they promised to replace with one of the same quality. They are pressuring us as customers to make a choice which we really have not got the correct information to choose with and then telling us it’s our fault because we made a bad choice and that they will do nothing about it. They only offered to take back the TV they sent me and send me another exactly like it. When I called to tell them that was not a good option for me because the result would be the same they said it Was /is my fault For choosing a TV that wasn’t as good as the one I originally had and they will not do anything about it. It is very bad business and very unprofessional

They are the worst , *** every time you call they say 1 to 2 business days and they never on time unprofessional two weeks I’m still waiting For them to a fix my TV never ever I will deal with them again

I purchased an item on EBay and selected the radio button for the warranty provided by this business.
The item I purchased from EBay was the wrong model and a refund was granted.. However, this business did not accept my cancellation.
What do I need the warranty if I don’t have the product. EBay said they could help.
I tried contacting Squaretrade and they shipped anyway.

On 12/26/2019 I contacted Squaretrade because I noticed my account was charged $11.65 on 12/25/19. I noticed due to an overdraft fee from my bank. I called Squaretrade at approximately 2:24p eastern time. I first spoke to a representative Monique to find out what this policy was for. *** informed me she could see the charges but did not know why I was being charged. She connected me to *** in sales. *** advised it was for an Iphone X Max that I purchased. I assured *** I did not purchase this plan and I had no need for it. He states they will cancel the plan but they would not give me a refund. He also let me know this policy has been in effect since November 25, 2018. That is a total of 13 months. $11.65x 13= $151.45 I asked to speak to a supervisor for assistance. *** says yes, but he wont be able to do anything either, I should call Target where I purchased the phone. I let *** know that target has not been taking money from my account and I would like to speak to a supervisor. *** states his supervisor *** will call me in 10-15 mins. I did not received a call back in 21 mins so I called back to *** opt 1 and asked for *** or ***. *** advised she could help. Initial she stated I could have a prorated refund, she placed me on hold for a few mins came back and said I could not have a refund. I advised I would like to speak to a supervisor yet again. *** informed me they have a high call volume and a supervisor would give me a call back in 24 hrs. I let *** know I was not comfortable with this company bouncing me all over for $150. The company has paid out way more on items, more than $150 and this is ridiculous. They had no phone number on file, or email address for me. Just my card information to charge my account for a service I had no use for.

I have an insurance plan for my iphone and for my wife's with squaretrade. The plan transfers to new devices.
When I purchased the new phone I uploaded receipts for both phones within the 30 day period.
My Wifes phone got damaged and on December 19th I filed a claim and have now been back and forth uploading the receipt over and over to them and they are claiming there is still no receipt on file. Each time I am told upload the receipt and wait 24 hours.
Now I called in, and the lady on the phone told me the same thing again and My wife is still without a phone a week later.
I asked to speak to a supervisor, and was told I would get a call back in 24 hours!!!!
So there is something wrong with thier system so they do not get my receipt and there is no one who seems willing to assist me.

The service was easy to use and very fast in repairing my computer. I would use them again.

I have told them 5 times I NO LONGER HAVE MY AMAZON ACCOUNT OR OLD RECEIPTS.
For weeks now I have been trying to get a replacement hard drive. After being told the first week they could not locate my warranty, then the second and third weeks being given the runaround, now being told there is nothing they can do since I don't have my receipt. They are full of it. This is the worst and sorriest company I have ever dealt with. Nothing but excuses.

I don't want a check I just want a replacement hard drive. Their whole process is jacked up. No one knows what they are doing. SquareTrade Warranty#***. This is a total scam. Pay for something to get nothing.

Square Trade or one of its service centers received a damage resolution in the form of payment for a TV damaged by FedEx shipping. The check was for payment to "MY" TV. They continually ignore that they have received any payment from FedEx. I was told that the check was sent to the shipper which is a repair facility of theirs The repair facility says the check was forwarded to Square Trade.

My tv stopped connecting to WiFi. I contacted SquareTrade to process a repair request under the warranty I purchased. They requested I ship my tv to their repair facility. After doing so, I received an email claiming my tv had an insect infestation therefore closing my warranty & refusing the repair. I called & requested proof & was told there was none. I know for a fact I didn’t have insects so the minute I received the tv back, I took it to a local repair facility. They opened the tv while I videotaped the entire process & found NO evidence of insect infestation or droppings. I called back again to dispute & was told they would do nothing further based solely off the word of their repair facility & didn’t care what my repair facility said. I want the cost of the repair covered at my local repair facility.