Allstate Protection Plans

It's was very helpful having the insurance in getting my new phone. And was very fast the whole process.

I bought many Extended Warranties with this company under the impression if it breaks file a claim and send it in then they send you a gift card to go replace the product. but instead this plan is not what is being told I had a phone that is covered that has a cracked screen it says 2 options go to a repair place and fix it yourself then we might cover it or a deductible will come out no where did it say anything like that when I was sold this plan. Second option is we will send you a replacement the replacement is no where equal to the phone we have. this company is Based on lies to get consumers

Excellent and timely response to my claim. Will always buy warranty from SquareTrade.

Courteous and professional service. Satisfactory settlement. There was some delays in communication due to email glitches, but that was a minor issue.

Great customer service experience A+. My issue was resolved within 24 hours!

Great Company! Fast, Easy, and Friendly! Within minutes I got my refund and could get my sons dirt bike replaced.

You guys took over my problem and took care of everything.

Good services. He worked on my equipment and did a good job, but the problem came back again.

It was surprisingly easy. I took my claim to the shop and they fixed my phone. It only took them an hour. But I would recommend calling the store first. I didn't have to pay anything extra aside from the $100 deductible.

Expeditious process filing my claim from thw moment I called to receiving a claim number to actually receiving my replacement was a matter of less than 2 weeks.

Excellent telephone support before we shipped our computer back to Square Trade and super quick service (1 day turnaround).

Submitted *** claim and had nothing but excellent customer support. Was sent to the local *** Store with gave me a new phone. I had to pay $350 and submit the work order and receipt to SquareTrade which I did electronically. I received a check in the mail three days later (less the $85 deductible). Excellent, fast, professional service with very quick claims processing. Highly recommend them.

Filling a claim was very easy. I would reccommend Square to my friends and family.

I will keep on buying Square Trade warranties. Problems I have had are few and far between

Quick, easy and to the penny- received the credit via email and had a replacement the next day

Nice and easy. No questions asked. They issued a check for my damaged bluetooth speaker.

Excellent warranty plan. Easy to file and get reimbursed. Highly recommend.

I bought a laptop to attend online college in September, 2018 from the horrible store ***. The laptop was as broken as the employees that work at the store. It hardly worked every 3 months I would have to send it in to *** so that they could fix it . It finally conked out for good November 19 2019 I submitted my claim online expected to be asked what type of payout I would like check or gift card. I never was asked I called and was told once my machine was examined I would receive a phone call asking me what type of payout I want. Never received a phone call 2 weeks later I got a email stating my machine was beyond repair and that I was getting a Gift card. I immediately called and instructed the supervisor to not cut me a *** gift card that was not the option I picked. I am not going back to *** for anything . I was told ok and that a check would be cut instead of the gift card. They checked and seen that the gift card had failed to be sent 3 times so they would just cut me a check instead. I was told it would take 5 to 10 business days. I have been calling everyday and I have received two weeks of different reasons why my check cannot be cut and I HAVE to get a *** gift card. I did not pay with a gift card so I should not be forced to take a gift card it does not say that when u purchase insurance with them that you are going to get a gift card it states they have different reimbursements check or gift cards *** or Amati can express I didn’t even get a American expeess card it’s a card I HAVE TO SPEND AT *** WHICH IS A STORE I NEVER EVER EVER AM STEPPING A FOOT IN I HATE *** AND I DEFINITELY HATE SQUARETRADE

I purchased a HP laptop from Staples on 11/27/2017. I was informed that I should buy the extended warranty that is offered through SquareTrade for an additional $99.00. This warranty would cover all damages whether it be internal or external to include, but not limited to, hard drive malfunctions, breaks, falls or any damage onto this laptop. I proceeded and purchased the extended warranty. I was told this coverage lasted the length of the time I owed the laptop. My laptop mouse stopped working around October 2019 and then proceeded to no longer have the screen turn on a few weeks later. I found my receipt and filed a claim with SquareTrade speaking with Mr.. Mr. was a wonderful tech who spent two different days with me over the phone trying to troubleshoot my computer at a time span of over an hour a piece. This troubleshoot would not fully work. Mr. advised I put in a claim to have my laptop sent back and that I should make sure I had all my data backed up as he could not guarantee that I wouldn't loose any information from my computer. He informed me that since my laptop screen would not turn on it would be a good idea to take it to a computer store to see if my data could be recovered. He informed me this wouldn't vacate my warranty at all. If anything he recommended it so I would not loose all my work documents and pictures. I hired an authorized RadioShack dealer to transfer all my data from my laptop to an outside source, which I did. While my computer was in RadioShack hands, RadioShack confirmed a bad hard drive but that my data was able to be recovered and said the laptop should be an easy fix and to continue by sending it back to SquareTrade. No other issues or concerns were found at this time as per RadioShack. I received my box from SquareTrade to send back the laptop. I completed the necessary form and sent the laptop back. About two days I received an email that my computer was received and the cause of malfunction was water damage to my laptop. This was already alarming as my computer has never seen water damage. It later read that SquareTrade would reimburse me the $99.00 warranty fee as they do not fix or replace computers with water damage as this was not part of my warranty. I called and expressed my dissatisfaction as the warranty, according to Staples, covered all damages and that there was never any water damage to said laptop. After getting no where with an associate I requested a manager/supervisor. Of course none was available. I was told a supervisor would call me back. I was also informed I would not get any money back for warranty as my computer was no longer under warranty as it was only good for 2 years. The claim was made prior to two years, nor did I know there was a limit on this warranty. Manager called back and upon speaking to JoAnne, he stated that there was water damage and they would not do anything for me except refund the $99.00 warranty policy. I explained the unacceptableness of this and he stated there was in fact water damage and there was nothing further to do. I stated how this is not in compliance with the warranty that was explained to me through Staples and that the warranty needs to be honored and there was no water damage. I was told the only compensation would be the refund of warranty. Upon further review I called back this Authorized RadioShack who stated that they pulled the hard drive out of my computer to transfer the data and that there was no water damage to my laptop. Actually informed that my hard drive would not have been able to be recovered if there was water damage nor any data recovered if this was the case. RadioShack insists that there was no water damage on my laptop and that the laptop was sent right from RadioShack store to UPS. No damage was done to this laptop. I am unsure what happened to my laptop upon the arrival of my laptop to SquareTrade, though I do know that my laptop arrived with a bad hard drive, but without water damage. RadioShack also noted that pictures would have been present if they had observed water damage to prove why data could not be saved for me, which is also not the case. Again after feeling uneasy I called the complaint line on Tuesday, December 10, 2019 and was told by *** in complaints that she doesn't handle any concerns with complaints about repair or replacement and sent the claim to the depot she called it. The depot was explained to me as the techs that fix the laptops and that I would be receiving a returned call from a supervisor within 24 hours. Here we are 48 hours later with no call from a supervisor, yet I received a survey email from SquareTrade looking for my opinion on their service. I will never again buy an extended warranty from SquareTrade. This company is not standing by their word on a warranty. Surely, as previously noted, capable of lying as it is already documented that my laptop was just in need of hard drive repair and no previous water damage was noted until SquareTrade had this laptop within their possession. I am horribly displeased with the service and was just looking for my laptop to be fixed. The warranty read that the laptop will be fixed or replaced with a new laptop if not fixable according to warranty. This laptop had not endured water damage prior to SquareTrade having their hands on it.

Squaretrade has deliberately and spuriously violated their no-lemon policy in their contract with me on two counts.

1. Regarding plan ***--squaretrade has failed to repair my camera after 2 attempts and a 3rd is necessary. Their contract reads: "If Your Covered Product has two (2) service repairs completed for the same problem and a third (3rd) repair is needed for the same problem, within any twelve (12) month period, the Covered Product will be replaced with a comparable product or a cash settlement will be provided. The cost of the replacement will not exceed Your Product's original purchase price." In order to resolve this without litigation,I have now been without a functioning camera, which I use for work for over a month now, and they are deliberately violating their contract and refusing to provide a replacement or cash settlement per these terms. Options per 5a and b are "Provide a cash settlement or a Gift Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or;
Replace Your Product with a product of like, kind, quality and functionality."

2. Regarding plan ***. Square trade replaced the product with one that is extremely used and older. It displays physical damage and is not functioning totally. The tension ring does not work. They have now on 2 occasions, refused to provide an adequate replacement per their terms: "Replace Your Product with a product of like kind, quality or functionality."