Allstate Protection Plans

Purchased an Amazon Device on 08/07/2019 with Square Trade Warranty. Bought device for child that does not live with me. Device stopped working. Called SquareTrade to file a claim. SquareTrade requesting that I have the information that the child logged into the account with. If this information is not given, product cannot be replaced. SquareTrade indicates that they can see that I paid for the tablet and the warranty is registered to me but because the login information is not registered to me they cannot replace the tablet. No where in the warranty is this a requirement or on their website but they are indicating that this is a requirement

I purchased the square trade warranty for one of my children's Tablets. The tablet was subsequently broken one time and then dropped in water a 2nd time. When it was dropped in water I asked that the warranty be executed and they pay out the value of the time. I was worried that there would be quality issues with the repair. They declined and said that they had to try to repair the item first. I received the item back and it seemed fine. I find out now that the item is not responding to touch even though it's in perfectly fine condition. it has been a couple of months but I can see the screen pulling away from the tablet and I can tell that the repair work if poor. I called to have the device fixed and they tell me that they have spent 200.00 on the tablet and it exceeds the value of the tablet and they can't do anything about it. They refused to fix their poor work. They proceeded to tell me that they have put rules in place that are fair for the business and the customer. NO its fair to live up to the coverage that I purchased that should run until 2022, I WILL NEVER DO BUSINESS WITH THESE PEOPLE AGAIN.

I cracked my phone and got a replacement phone within a week. They made it easy for me as this is my only phone and I live alone and need the phone as I am handicapped. The replacement phone was giving me trouble I called them and they helped me get in touch with Consumer Cellular my carrier to fix the problem. They stayed online with me to make sure my problem was solved. Both SquareTrade and consumer Cellular were very helpful and understanding. Great customer service thank you

I brought a 65" Samsung QLED TV from Costco on 11/12/2016. I brought the extra 3 years protection plans with square trade. On Nov. 25,2019 the TV started acting up, Called square trade and gave them everything they wanted. Had to call them 4 more times. They came the TV was Damage and will not stand good for there protection plan. This TV WAS NOT DAMAGE, they have not ever came out to look at it. I would have brought a Samsung protection plans if I new this company was a scam. They took my money, but don't want to fix the problem.

Process was smooth and efficient. My daughter's phone was damaged while she is at college. I coordinated the repair from my home (through SquareTrade's website) and she had her phone fixed locally. Couldn't ask for a better experience.

They provided a hassle free experience so that I could replace my damaged chair! Excellent!

The claim was submitted 11/17/19 for a Consumer Cellular Senior cell phone and was guaranteed by your company in one to two business days. I called 4 days in a row trying to get this issue resolved. Today is now 11/24/19 and the simple answer was only, there’s nothing we can do on our end leaving me still with zero solution or help. This was a replacement phone for my mother with 1 button medical access in case she falls whom also is a 70 years old woman, handicapped with cerebral palsy and developmental delay due to stroke...all of WHICH I EXPLAINED AND HAD DOCUMENTED each and every time I called explaining why it was so time sensitive. As a Firefighter/Paramedic who works in customer service and serving the community, I can assure you I understand mistakes happen, but this by far has been the worst experience using your company as I trusted in the reliability of your Warrenty and words.

My printer still arrived broken only somewhat fixed. Sent in because printer was not printing at all. When my printer came back from "repair" it was not printing blue and was printing with a lot of horizontal lines. After 3 hours of troubleshooting myself and about 50 test prints I finally got it working to full capacity.
It's more like Square Trade kinda fixed it and I fully fixed it myself. I will never be buying Square Trade again. Shame. I expected it to arrive fully repaired.

My problem isn't solved yet, but so far the costumer service is amazing.
Hopefully, they'll help me out with my headphones

amazing, respectful and patient, the representative stayed on the phone over an hour , trying to help and although it was futile, he never stopped trying

Square Trade took care of my problem in a timely, professional manner.

I love it SquareTrade. No mess, smooth transaction everything easy.

I purchased a treadmill from *** and also purchased the extended warranty from Square Trade. Over a month ago a bolt broke on the treadmill. Manufacturers warranty only covers 6 months, so this was outside of the manufacturers warranty. My wife and I have spent numerous hours and over a month contacting Square Trade trying to get them to honor their extended warranty with no outcome. Details of the plan are below.

About this Plan
Fixed fast for pennies a day; What’s covered? Mechanical and electrical failures; Power surges or power supply failures; Item failure during normal use, or from normal wear & tear; When does coverage start? Your coverage starts on the day you purchase your plan; Award-winning service:24/7 customer support; Fast repairs or replacements;Cancel anytime, full refund in first 30 days; Free shipping on all repairs;No deductibles or hidden fees; A deductible per claim will apply for monthly mobile plans;How do I file a claim?For fastest service, file a claim online anytime 24/7 with SquareTrade, an *** company; Just go to ***protection.com to file a claim in minutes;Have your receipt and covered item with you; Many claims are approved instantly; In other cases, a specialist will guide you through next steps; We’ll repair your item; If we can’t repair it, we’ll send you a replacement or reimburse you for you; Important Information; *** Protection Plans are only valid for products purchased from either ***.com or a *** store within the last 30 days; By purchasing this *** Protection Plan you agree to the Protection Plan Terms & Conditions; Your Protection Plan Terms & Conditions will be delivered via email within 24 hours of purchase; If you don’t receive them, please visit ***protection.com/help; Your protection plan is only valid for one underlying product; See the Terms and Conditions for full program details at ***protection.com/terms; Questions? Visit ***protection.com/help for answers to common questions or to schedule a callback from one of our specialists; Learn more about *** Protection Plans at ***.com/protection

It was simple I emailed the info and what was broken they sent a pre-paid mailing that I printed out packed it up & dropped off at a *** drop site and I get daily updates ! Anything I buy that offeres warranty i'm adding it i'm 100% happy !

I give a 5 star review caused it was quick, easy, and painless but I do feel like they could have done a lil better with the amount refunded.

They are awesome in fulfilling the warranties.. I will always make sure I get one on each product

Do a Great Job and Make it so easy to place a Claim. Fast Pay back as well

I have the extended warranty on my laptop issued through ***. The SquareTrade portion of their warranty covers drops and spills. I spilled diet soda on my laptop, and it would not turn on. It came back to life a few days later and was working, but a month later it would not power on again.

I contacted SquareTrade through their website and told them of the problem. They sent me a prepaid box. They "repaired" it and sent it back, with both hard drives wiped. The laptop powered on, but when I went to use the keyboard for the first time, about 8 of the keys on the keyboard produced no letters when pressed. They were functioning the last time the laptop was working, before it refused to power on.

I called SquareTrade this time, as this was what was required for an ongoing claim. While on the phone, they requested to access my laptop remotely, and I agreed. The tech verified what I had told him about the keys not working. He made notations on the account. They sent me a box. I filled out the paperwork again telling them what was wrong, so they had my notes as well. I sent it in, they sent it back. They repaired ONE key on the keyboard. The rest of the malfunctioning keys still don't work.

I called SquareTrade a third time. This time I asked for a refund. I told them I was unhappy with their service, and that they had botched the job twice. The tech rep said that I had to send it in one more time before I could get a refund. She said after this last time, if it isn't repaired properly, THEN I could get a refund. I asked her to make a notation on the account stating so. She said she did. She said she would send another box and prepaid label, but I asked to use the box they had just shipped it back to me in, and to email me the prepaid label. She said she would. She didn't. I went online and chatted with support to see if they would email me the label. They told me that I couldn't reuse the box; that once again, I had to wait for another box to be shipped to me.

At this point, I am left with no choice but to ship it again. But I have lost faith in the company, and I don't believe that they will honor their return policy. Their repair team is grossly incompetent. They included a checklist both times that showed that a QA employee verified that the keyboard was working. So they are dishonest as well.

We got the computer back and nothing was repaired. The techs wiped the OS (Windows) and did not replace the graphics card that was the problem as promised. We basically wasted all of our time for nothing. Then we reloaded the computer, for nothing. I had to wait extra days because someone did not ship it back to us on time like promised in the email, for nothing. Are your tech people just not experienced?
My personal recommendation is to teach or make your tech people go back to school to learn how to do their job. If I did this at my job I would be fired.
I do not understand how this happened. Since I talked to someone about the issue ahead of shipping the computer to the repair center. I was told in an email given, that I was approved to have the graphics card replaced - only to have the Windows wiped clean and no repair. Completely useless. This wastes my valuable time as this computer was needed and not available.

Very knowledgeable customer service! After a little bit of trouble shooting over the phone, I was getting a replacement. Transaction was great!