Allstate Protection Plans Reviews (%countItem)
Allstate Protection Plans Rating
Address: 600 Harrison St Ste 400, San Francisco, California, United States, 94107-1387
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Allstate Protection Plans
Add new contacts
ADVERTISEMENT
quick handling of my claim, customer service was excellent. would recommend to all who need to protect all purchases
Great customer service throughout the whole process. Highly recommend using SquareTrade.
Fabulous service. Our canopy was torn to shreds in high winds, we submitted a claim & received a check!
Their brochures are lies. Promise repair or replace within 5 days of claim. I have had to call [11 hours and counting], been hung up on by repair company, told that I don't qualify for replacement [however, if my cat had pissed on it I would be]. When asked about the brochure/contract told that was for marketing purposes only. They do not stand behind their warranty at all.
The customer service people are nice, however, it's not an easy process to get warranty repairs on t.v.'s. We've been working with them going on 6 weeks now trying to resolve an issue we are having with our ***" television. They make you go through *** 1st before they are willing to help even though the t.v. is out of warranty. *** sold me the warranty under the premise that if anything went wrong with the t.v. I could just bring it back, thanks not how it works.
Very easy process, and the check was really in the mail!
Purchase the protection plan on eBay item a arrived working and became defective right away. Call this business do you have my claim filed in my product fixed. I talked to six different people got the runaround. Was hung up on and disconnected and then the final person I talked to told me they will not acknowledge my claim because I was saying the product was defective when it arrived. And previous to this on this older Nintendo item they were telling me that the company still has a one year warranty on an item that's over 10 years old
We apologize for the inconvenience and any issue with the recent claim.Squaretrade provides repair, replacement and reimbursement as our claim resolutions.Which resolution the consumers' product qualifies for depends on numerous factors, including the item category and issue it is experiencing.Each warranty also includes a limit of liability, which is equal to the item's purchasing price. In this case, when the consumer account was reviewed. Since the consumer states that the Gameboy was working then it became defective we have determined to reimburse the consumer for the purchase price of the item as a courtesy, via check though this is an exception to the standard process.Thanks
I've been without my *** for 9 days, I'll be running a half marathon without it. First world problems, but they haven't even updated me on the status on my repair after saying they received it 7 days ago.
The experience was great. I sent my *** Watch in for a repair, you repaired it in the time that you said it would take to repair it, and returned it to me exactly when you said it would be returned. Very happy customer here.
I purchased a warranty contract for coverage in the event my product was damaged. My product was damaged and after 3 phone calls, several emails, and hours of hassle, this company is not willing to refund or replace my chair as described in the contract.
SquareTrade protection plans are extended warranties that cover the consumers beyond the manufacturer's warranty period to ensure there are no gaps in coverage and continues after their year ends. As noted on the warranty contract, "During the manufacturer warranty period, mechanical and electrical failures are covered by the manufacturer rather than SquareTrade."The Protection Plan is inclusive of any US manufacturer's warranty that may exist during the Coverage Term. It does not replace the manufacturer's warranty but provides certain additional benefits during the term of the manufacturer's warranty. If the manufacturer refuses to honor their warranty, SquareTrade can instead immediately step in to assist for any mechanical or electrical issues, which is why our protection plans run concurrently. When the consumer brought to our attention that the manufacturer will help but the parts will take 8-9 weeks, We explained the process. However, the consumer requested that we canceled the warranty. Thanks
We apologize for any inconvenience. The consumers' account has been reviewed, the accounting team has been in communication with the consumer since we didn't have contact information on file to be able to send out the reimbursement. After reviewing this case we have determined that we want to turn the consumer experience around as a courtesy and as a one-time exception we will reimburse the consumer for the chair purchase via check though this is an exception to the standard process.Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Please send the full refund to:
***
***
***
Sincerely
SQUARE TRADE IS FRAUDULENT !
I PAID FOR A WARRANTY AND SQUARE TRADE IS REFUSING TO PAY OUT WHAT I PAID THEY ARE SHORT CHANGING ME AND ON TOP OF THAT THEY ARE MAKING ME RUN AROUND FOR ASSISTANCE.
EVERYTIME I CALL AND ASK FOR A MANAGER THEY PUT ME ON HOLD FOR 35 MIN AND WHEN THEY COME BACK THEY TELL ME I HAVE TO CALL BACK THIS HAS HAPPEN 6 TIMES NOW.
We apologize for the inconvenience and any issue with the consumers' claim process. SquareTrade provides repair, replacement and reimbursement as our claim resolutions.Which resolution the consumers' product qualifies for depends on numerous factors, including the item category and issue it is experiencing.Each warranty also includes a limit of liability, which is equal to the item's purchasing price. In this case, SquareTrade has approved a claim for reimbursement for the total purchase price of the product. That we have on file that has been provided to us via the re-seller HSN. This reimbursement is not including the shipping nor the taxes; since these are fees that SquareTrade warranties do not cover since they are services paid for others like the state and the shipper. If the consumer paid more for the item, we request that they provide proof of purchase (receipt) that shows the amount paid for the Rock & Recline chair. Thanks, JR
Complaint: ***
I am rejecting this response because: I paid $982.00 for chair and $109.95 for Warranty I am not asking for shipping or tax even though I paid it. Square Trad is committing Fraud by undercutting peoples claims they will not do that to me. I am going to file a Consumer Affairs so they can be exposed if they do this to me they are doing to thousands of customers. I have notified HSN of their Fraud!
THEREFORE THE ONLY WAY THIS WILL BE SETTLED IS IF SQUARE TRADE HONORS THERE WARRANTY AND PAY ME $1092.41
Sincerely,
Lord
We apologize for any misunderstanding of how the warranty works.Due to the purchase of the warranty, SquareTrade provides repair, replacement, and reimbursement as our claim resolutions.When a claim is approved for a reimbursement resolution, we will provide the reimbursement of the cost of the item. Not the cost of the item and the warranty. Because of the warranty, the consumer is getting a reimbursement. In this case, the consumer was approved for reimbursement of $899.99. If the consumer paid more than $899.99 for the chair alone we ask that the receipt gets sent over to us so that we can make sure that they are covered up to the amount paid for the chair. Thanks, JR
I purchased the warranty for some Beats headphones. My headphones went out after the manufacturer warranty. I contact square trade to put in a claim for the multiple issues I was having. I get an email saying the claim was approved and a couple days later I get an email from Fed Ex saying a pkg from them is on the way, so I call them up and find out my claim was denied. I received no email or call from them with this information. I then chat with a *** online and he tells me that my claim was denied because they can't replicate the issue, (which I find hard to believe). When I asked for a phone number to call, he disconnected our chat.
My problem with this warranty is that no one contacted me when they supposed couldn't replicate the numerous issues with. I literally send the headphones to them with the power on because they don't turn off or reset or stay connected to bluetooth. This was not an intermittent problem like they claim.. this was an all day every day problem. Also it isn't my phone, I just upgraded to the Iphone pro max and they didn't work with that!!
Now, I have to wait to get them back and reopen a claim and send them back. I have a few more warranties with them from Amazon and honestly, I can't say I will purchase another one considering how this one turned out.
We apologize for the experience.The consumer account has been reviewed. We wanted to be able to assist with the situation that they had however; upon verification, they have had this issue resolved. A new claim was created and approved for reimbursement. Thanks
I purchased a new smartphone from Amazon along with the 2 year SquareTrade warranty offered. The Amazon page for the warranty clearly states that I was protected from "drops, spills...... Now SquareTrade is telling me that Amazon misreported the warranty to them as non accidental coverage and will not honor the warranty. I purchased this warranty in good faith for almost an additional sixth of the item cost. How is miscommunication between SquareTrade and their seller something I should have to pay for?
We apologize for the inconvenience and any issue with the consumers' recent claim.The consumer account has been reviewed. As a one time exception we will cover the repair of the phone. Squaretrade warranties' first step is to provide repair, for the items that are covered, we ask the consumer to take their phone to a local phone repair shop to get their device repaired. however, the repair is to not exceed $ 300.00.The consumer will pay upfront for the repair and we will reimburse them with a copy of the printed receipt. In the case that the phone is not repairable, we ask the consumer to provide us with documentation from the repair shop with the reason why the phone is not repairable.Thanks
poor service got You have to call to continue after got reset for parts
I would never recommend to anyone. Lots of confusion with every representative. I finally withdrew my claim and cancelled my policy. Very frustrating experience.
I am not good at writing reviews. My experience with square trade was very much what I expected and more. My issue was complicated but every representative I spoke too was very kind, informative and patient with me throughout the entire process. All in all, my issue was resolved as quickly as it possibly could be and I am happy with how it all turned out.
3 weeks ago I started the process of filing a claim for a Vizio TV I purchased at Costco that started turning off and on randomly several times a day -- sometimes dozens. First I was led through a process of restoring the TV to factory defaults and several other steps. I was assured that if the problem came back, they'd take care of me right away. A few days later the problem happened again so I called back. They said they'd be sending me parts and a 3rd party tech would be contacting me to schedule a day for the repair. That's when things started to go awry. Although the parts arrived in quick order, I was never contacted by anyone and had to call in again to schedule a day. I was then told that the tech would be contacting me within 24 hours to schedule an exact time. No one ever called so I called the number for the 3rd party repair shop. Spoke to someone who told me they received the wrong contact info from SquareTrade and that it was a good thing I called because I would have been waiting around and no one would have come on my scheduled date.
The day of the repair was 10/31. The tech was late and never called to let me know that he was stuck in traffic. He finally showed up and opened a box with 2 boards. He said he was told to only replace the board that needed replacing, but since this was a hard problem he would just replace both boards. The first board he was to replace was actually a different part number from what he was expecting, but he put it in anyway and tested that the TV turned on. He then went back to replace the power board. He then simply made sure that the TV turned on and said he had no way to testing the issue and to call SquareTrade if that didn't resolve the issue.
A few days later the problem was back and worse. I called in again and was told that I would have to provide a video of the issue happening. I explained that it was going to be difficult to sit and point a camera at the screen endlessly until it happened and got zero sympathy and was told I would have to provide a video of the ENTIRE process of the TV being on, then turning off randomly, and then turning on again. Reluctantly I did so and luckily the problem occurred almost right away. I saved the video file and tried emailing it. The attachment was too large for their email server, so I put it on DropBox, created a link, and emailed that link back.
A day later and I hear nothing so I call to check on whether they received the video. Someone on the phone told me they could see the video and that the TV team would have to review it and to just wait. The next day I get an email claiming they couldn't find an attachment. I, again, said the attachment was too large and pasted the link for them to click to view the video. Nothing for another day. I called again and was told it was still in review. Got an email late last night claiming they could not see the link. I, once again, sent them the link. Nothing. We called in last night and were told the file was received and they'd be getting back to us ASAP (not sure why someone can't just view the video there and make a decision). Got an email an hour ago saying they could not find the link that was in the previous email. I, yet again, emailed it to them. I called in and dealt with another TV team person who could not have cared less. I asked to speak to his manager and he put me on a long hold before telling me they had too many calls and someone would eventually call me back. In the meantime, I re-rendered the video to a smaller file and attempted to send it as an attachment.
This TV is used by my mother who has stage 4 lung cancer. I cannot believe how much hassle it has been to get this repaired for my mother. I only purchased this warranty because a long time ago people had said that SquareTrade was a great company. In the meantime, *** acquired them and I'm guessing they just want to frustrate people into giving up. It's incredibly frustrating, stress-inducing, and disappointing to be treated this way.
I help people make purchasing decisions for technology daily and I will make sure to warn anyone and everyone against this company.
We want to apologize for the experience. The consumer account has been reviewed, and we have determined a reimbursement resolution. A check will be processed and mailed out to the consumer via USPS.We once again apologize for the experience.Thank you
SquareTrade has a online claim file system but they refuse to allow online claims. When you file a valid claim it says you have to speak to a representative. They make very hard to file claims and the online chat representative has no power to help you
agents were knowledgeable, courteous, patient, and very thorough. I appreciated the experience!
I cancelled all my warranties with Squaretrade on 10/3/19 but my card was charged again on 10/12/19. After several calls to customer service I was finally able to come to an agreement with them and received an email promising a refund of $26.97 on 10/22/19. I received a check for $8.99 instead. I called again on 11/12/19 and was told that I was not owed any refund of any kind and that the check of $8.99 would not be honored nor would I be receiving the refund of $26.97.
We apologize for any inconvenience. We have reviewed the consumers' accounts. We have escalated this situation to the accounting team so that we can make sure to send a check to the consumer for the amount that they were promised. We once again apologize for the inconvenience. Thank you