Allstate Protection Plans

It was easy process and without any problems.Buying extra warranty is worth

On June 6, 2019, I purchases and *** chromebook from ***. It was advertised as 'brand new'. I also purchased a square trade warranty the same date. When I got it, it had a very dim light when turned on - and that was it. I thought it might be my error, as I am not good at technology, so I had a couple other people look at it, but no one could make it work, so I contacted square trade. They said that it was still under warranty from the manufacturer so I should try them. I contacted *** and they said it was an 'openbox/demo' and the warranty began is 2017 and had run out in early 2019 and they would not help. Next I contacted the *** seller. He said my 30 day return policy expired and he could not help, even though he sold me something advertised as 'brand new' when it clearly was not, as *** had paperwork inside the box that showed it was made in 2017. All 3 companies have refused to help, but Square Trade is responsible for honoring the warranty. I have called them and emailed them repeatedly, and been asked the same questions over and over.I have uploaded the receipt to them more than once. It is like they are trying to trick me into giving a wrong answer. I had my son call last week as I was fed up, and he told them it never worked and they said - oh, dead on arrival, we don't cover that. Case closed. I would not call it dead on arrival as there was a dim light like is was turning on, but the bottom line is that is what a Square trade warranty is for - resolve my issue with my product. As of now, I spent $379.99 on an *** and $37.99 on a Square trade warranty and I am out all that money plus the time spent on trying to relove it. I am hoping fervently that your office can help me with this issue.

Terrible experience.
Made a claim on October 7th for my television. Took almost 2 weeks to get a tech for repair. TV couldn't be repaired & was offered a new TV.
It's now been another 2 weeks waiting for new TV to be delivered - no tracking information sent.
Supposedly, as soon as I ordered the replacement TV through their website it "went out of stock".
I was not made aware, I would have just asked for a check if I knew it would take this long.
A month waiting for a new TV is unacceptable.

I was 100% satisfied with every aspect of my experience with Square Trade.

Professional treatment, answered all questions and resolved the issue with my cellphone. Thanks

SquareTrade is must-have protection for electronic equipment, especially for laptop computers and televisions. Televisions, in particular, are inexpensively made and, unfortunately, some brands have a relatively high failure rate. SquareTrade has repaired or replaced several devices over the years we’ve had their coverage. Most recently, we had a small television completely fail, and, instead of attempting to repair it (because of the fairly low purchase price), they simply refunded the original purchase price. They mailed a check which we received in within just a few days. SquareTrade is a very reputable company that takes care of its customers!

Our laptop stopped working so we contacted SquareTrade. We had a resolution within thirty minutes of contact. The process was very uncomplicated.

Easy, fast and efficient! Very satisfied with the entire process! Highly recommend using this service!!

Service was fast. The customer service was great. I will buy this again when I get a new phone. Thank you

purchased a square trade policy at Costco (there is no date on the policy only that it was for a cell phone) and called square trade to verify which device this was for. they told me that they could not find the policy. I am not filing a claim for damage, I only want to file my protection plan with the right device. I feel that because they asked for a receipt for the device purchased (in this case I have no idea which device and this was the reason for my contact with square trade) that they are trying to discourage me from using the coverage. for all I know this policy could be expired from a purchase of over 2 years ago. I am suspicious of them for trying to ask me to look for an old receipt and my Costco member ID when the policy document says "this letter has all of the information you will need in case you need to file a claim." Now they say that they do not have a record of this policy and need more information. I feel that if they can not find the policy, then they should pay me the $119.99 that I paid them. Their policy does not have a date when it was purchased.

I would make it zero if that was available. DO NOT BUY THE WARRANTY!! I bought a policy from Sam's on the new TV I purchased. I lost the sound on it and called Square Trade to file a claim. After many phone calls and emails I have given up. I ended up in tears and just telling them I give!! The whole focus is to make the process as difficult as possible to avoid paying any claims. With each step of the process there was another hoop I had to jump through. It got to the point that I felt like the TV technician instead of the customer. Buyer beware.

using web site to file claim was nt the best of experiences, phone customer service was great. I was notified as to the progress of my claim by email, sadly they couldn't repair the item, The good news was I got a refund for the cost of the unfixible item.

They took care of my printer problem without any hassle or extended requirements. I couldn’t be happier.

I had purchased a very nice office high back desk chair. When I reported the problem, I received excellent service - all the way from prompt and attentive responses to fully honoring the warranty provisions. I would recommend Square Trade to anyone!

I was very pleased with the response & how quick my claim was handled. I will get this added insurance whenever I need it in the future.

Fantastic experience! To have some technical support for my refurbished *** I purchased from *** this summer. I contacted the number in my policy and couldn’t have been treated any better. The service was just wonderful and they got me up and running without having to go to a service provider offsite. However they were perfectly Ready to overnight my laptop for service and repair had it been necessary. Truly a good value for the money!

SquareTrade, which is an *** company, is really screwing us around. We purchased their extended warranty on our Samsung washer and dryer several years ago. Well, of course the washer broke down, and of course they are trying to claim we are no longer covered as of a week ago. The thing is, their own website clearly states the coverage begins AFTER the manufacturers warranty. So, seeing as we purchased the washer/dryer 5 years ago, they should still be covered under this warranty, even if manufacturers is only 1 year. They won’t even let us talk to a supervisor when we call.

I did y need it for my phone, but I knew we’d need it for my girlfriends phone, and thank god we got it. Sure enough, prob only about a year and a half later and her phone was a mess. Soo much so that they had to replace it. Was well worth the money for the warranty. Saved us money in a long run.

I had originally tried to cancel my phone insurance plan online, but the company kept on asking for the exact date the plan was purchased, because it was over two years ago I could not remember nor did I still have my receipt. I call their customer service line 10/25/19 @ 11:00 am and spoke to a woman named Jazz who told me she could not do anything and to contact *** (the merchant that sold me the plan). I called *** and they said that it would have been virtually impossible for them to retrieve a receipt. I called *** customer service line and spoke to another customer service agent who told me that he would send me an email and to post a photo of the charges that have been made to my credit card account because he was unable to find my plan. I get an email from the company asking for a receipt, I followed the instructions that were given to me verbally and sent a photo of the two most recent charges made to my account. I was replied with an email asking for a receipt again and said I do not have a receipt. I receive another reply telling me to contact ***.

I called ***, and explained to them the situation I was experiencing and they put a stop-pay on all future charges made by ***. I replied to the *** email and told them that I have put a stop-pay against them and that the plan I have with them is cancelled despite their receipt policy.

It was pretty complicated for a easy transition also did not get the full amount for the printer