Allstate Protection Plans

The service on replacing our tv was superior from start to finish. I couldn’t believe how easy the process was.

Purchased a tv on 12/28/2016 from *** buying secondary warranty through square trade. Having issues with tv states it’s a software issue and they will not address the issue although it doesn’t say In the warranty paperwork it won’t be covered. They wanted me to send a video of the issue. I said I wanted a tech to come evaluate the issue as it can only be reproduced at certain times. I was asked to do a hard reset on tv which then caused the TV to stop working immediately and no longer works. Now they are saying none of it’s covered under warranty cause it can’t be reproduced. The steps they had me take caused more issues. They said that they will send parts to get the issue fixed for the black screen. They will not send a technician for the original issue.

My experience with SquareTrade, Inc. can only be described as completely positive. After my television failed to power-up, followed by an intense search for my warranty documents, I called SquareTrade. That set off a very organized but simple chain of events. The outcome was an in-home appointment with a professional and courteous service technician. But that technician’s description should also include ”experienced, persistent, and knowledgeable.” Conclusion: TV successfully repaired without a single hiccup. So simple. Didn’t cost me a penny. And I was reassured of receiving that same level of treatment, if needed, over the remaining 3 years of my 5-year warranty. YES, SquareTrade is absolutely MORE and even better than advertised.

This is the third time I needed to deal with SquareTrade and each time their assistance was excellent. I would highly recommend doing business with them. And they will even teach you some things you can use in the future.

Simple to do over the phone and received check super fast..

Great company. computer was fixed by local company and Square Trade reimbursed me
fpr the cost. About 5 years ago Square Trade gave me a new 55 inch TV, when mine
went out. I would highly recommend Square Trade to anyone.

The rep listened and took great care of me.
I appreciate his kindness.
Thanks

I never thought that dealing with a warranty company could be this easy! They were wonderful and very informative throughout the whole process. I will definitely use Square Trade again for my warranty needs!

It was very easy to put the claim in for my keyboard and mouse that failed. I had a check in the mail within a few days.

Started a claim and the games started. I was told multiple times they did not receive my paper work and needed to resubmit my paper work even though I had conformation emails from them stating they received it and would hear back from them in 1-2 business days each time which never happened. Had to call multiple times and repeatedly go over my issue with at least 10 different CLAIM AGENTS more like CLAIM LIARS. Finally after weeks of this I was told to send my product back to them for repair. Waited 24 hours on an email for shipping instructions to send it for back to be fixed and didn't receive it. Called back the next day and finally got someone that you not only you could understand properly but had some sense. After another 35 minutes of getting put on hold and talking and being put on hold I was told they were going to replace my product because it been so long in getting something done for the claim. I was put on hold again. Then once they realized it would cost $2500 to replace it that option was taken off the table and they said to send it back to them for repair. I was put on hold again and when they came back they told me my product was too expensive to send back to them and when I questioned this after being put on hold again they told they did not have the capabilities of repairing this and needed to try to get it fixed locally. So I found a local repair shop that could. I took it to them and was told it would be $425 for repairs but would take 3 weeks to get it repaired because the part had to come from Korea. From the first phone call until I got my product fixed it took 43 days. This product is essential to my business because it allows me to diagnose problems. It not only cost me my time(I was on the phone with them for between 3-4 hours) but it also cost money by losing business because of the time I was without my product. I feel they want to frustrate you and that you will just give up. Every time I called they knew exactly who they were talking to and why I was calling but they still made me go through the scenario again. It felt like they were doing me a favor by honoring an agreement that they charged me for. There needs to be a time period cap on repairs or your product gets replaced. On a positive note once I submitted my repair bill I received a reimbursement check within 5 business days. Bad way to do business!

Before purchasing this warranty coverage, I did extensive research to make sure that my device had the same coverage as the one I had from *** According to the site, coverage was in fact the same and also $10 cheaper for screen repair.

From site:

How do deductibles work?

A deductible is the amount you pay out-of-pocket per claim before SquareTrade begins to cover repair or replacement costs.

A $149 deductible applies to all SquareTrade smartphone claims. This is true regardless of device type, model/make, age, whether the phone was purchased or leased, or whether the claim involves accidental damage, electrical/mechanical failure, or any other failure or damage type.

A $25 deductible may apply when a certified tech replaces your broken screen at the time and place of your choice (available for limited devices and geographies).

Fast forward a month and a half or so later 10/14/19, I tried the online self help to file a crack screen claim, and lo and behold I was charged $149 for the deductible. After talking to *** online, she sent a link that when going through the tabs eventually had me paying $239. My conversation with phone customer service proved a online glitch, and that I should call or try again the next day.

Fast forward 10/16/19, I gave it 2 days, and still shows $149 or $239 deductible. When checking the *** warranty faqs, it still states screen repair @ $25 deductible with no specified device exclusions.
I should have kept my *** warranty.

I purchased a Canon MX490 on 8/21/18. Around September 28, 2019, my table where the printer was sent on collapsed. I contacted *** and they said it wasn't covered under warranty. I was told when I bought the printer that I should be the warranty because it is covered for everything and it was covered for accidental damage. This is what this is!

has absolutely terrible customer service. I have been trying to finalizing a warranty claim for a month. When trying to submit the claim, they could not locate my warranty information. After proving my warranty, I was able to submit a claim. After calling their TV department, they told me they needed more information (pictures of the problem) via email. I submitted the pictures but *** never followed up as stated in their email.

After calling several times, about 1 week later, I was again directed to their TV department. *** was supposedly unable to locate my email and again requested pictures of the problem. I resent the pictures requested and was informed via another email that they now needed video of the problem. I promptly sent the video requested but *** again failed to follow up on the claim. I called *** to verify the status of my warranty but was told the warranty was cancelled. They directed me to call back because their "system was down." I called back again and was informed that they had opened two different warranties and cancelled one but was working on the correct warranty claim. However, after no action on my claim, I again had to call the TV department because they had failed to contact me as stated in their emails and as stated in my phone conversation with a representative. When speaking to the TV department, I was again told that they could not find my emails. I sent the email another three times (for a total of five separate emails with the same information) before they claimed to find the email.

About one month after I submitted my claim, I was finally informed via email that the claim was approved and *** would replace the TV. I was directed to pick a replacement and the item would be ordered. I promptly chose a TV and received an email that *** had ordered the TV and it was scheduled for delivery in two days.

In its email confirming the order and delivery date/time, I was directed to call Best Buy if I needed to reschedule the delivery. I contacted Best Buy but was informed by it that the order was "cancelled" by ***. I was directed to call *** to see why it cancelled the order. I promptly called *** and was told Best Buy had cancelled the order.

Square trade chat representative was very rude and then denied my claim already before she even got my accurate information. Square trade refused to honor they warranty when I called back to the internal complaint line the chat representative didn't even finish updating the profile appropriately with my name. I did download the chat transcript as well

Wonderful experience! Easy solution to a broken screen on an *** Process was easy and I would highly recommend this.

Sent my *** in for repair on 9/6/2019. *** notification that my repair was done and my *** was going to be shipped back via *** a tracking number & instructions that it had to be signed for by someone 18yr old or older. Tracked it & took off work the whole day of delivery 9/9/2019. At 9:27 am I receive a *** update message that its been delivered 9/9/2019 at 9:23am & signed by "***. However im in the kitchen right next to the door, did not hear a knock, or the door open. I check the door, and outside & there is no package, I wait for my neighbors to come home and ask & they do not have a package. One of the neighbors was home all day also and did not see a *** truck. On 9/11/2019 I contact Square Trade to inform them nobody signed for my package & it has not shown up. I was told by *** that "unfortunately since shipping is not under the insurance then if the package is lost you need to file a claim through ***, I went to *** and they asked me for a *** account # or 9 digit payer #. So I chatted back to Square Trade and spoke with *** to get this information, he creates a task for his team to contact *** & stated id be contacted 2-3 business days. 9/18/2019 comes around I still have not heard from anyone at Square Trade so I chat back in, speak with *** & asked for an update on Case *** they tell me " O see that since the package was unfortunately lost, we have ensured that we will be sending you the full item price $329.99, check will be processed within 48 business hours and i'll get the check in 7-10 business days". Okay cool. I receive a email from a claims specialist *** and a voice mail from someone I cant understand the name on 9/20/2018 asking me AGAIN to go ask my neighbors, my building manager, & look around my house. I reply to ***s email that I have done that & nobody as seen or receive my package & that I do not live in a building I live in a townhouse. 10/6/2019 still have not received anything, chat back in and get ***. *** stated that because I did not reply to BOTH the email and the VM that they did not process my refund.... HOW MANY TIMES DO I NEED TO ASK IF ANYONE HAS RECEIVED MY PACKAGE, however I have proof I replied to ***'s email same day. *** was very rude throughout the whole chat., *** tells me ill have a check within 10 working days & he'd have *** contract me. I also replied to ***s email stating my frustration, never got a reply. 10/11/2019 spoke to *** he states " the payment was under review and your check will be processed in 24-48 business hours and ill get it 7-10 business days once its shipped". I have screen shots of every conversation, email and voicemail for all of my conversation.

My HP Pavillion laptop, covered by a Square Trade Protection Plan, had defective hinges, first allowing the screen to slowly fall backwards, then jamming, breaking away from the laptop, still attached by screws to a metal plate, but breaking the black plastic around the "on" button, which then fell out. I tried to have this covered previously and they tried to say I broke the plastic which affected the hinges. Now they say hinges are not mechanical (which would be covered), although HP tells me they ARE. They say it is "physical" (well, isn't the entire laptop and parts physical, that could let them out of covering anything). You can even see a slight separation between 2/3 and 1/3 of the hinge. Trying to open or close it puts a lot of pressure on the laptop. I have it at a shop, ready for needed repairs and have advised them I will go forward with this and they will have to reimburse me for it. I asked for a supervisor, they said 24 hour wait. I called their resolution center who said I'd have to wait (again, more), but I've waited and been put off enough. Exclusions say nothing about hinges, except as it may relate to furniture. They last told me it was physical damage as if I did something to it... which is not so. If something did break the hinges, you'd see a dent or damage to the metal edges of the laptop, which are intact. They are still rigid and not moving well. Computer repair shop agrees with me.

I purchased a Printer from *** with the SquareTrade Coverage for three years. I contacted SquareTrade on September 4th, 2019 regarding several issues with the printer. One being that the printer doesn't always print double-sided even when that option is selected, and mainly that the printer won't connect to the wifi and printer wirelessly (I've restarted, and reinstalled the printer almost everyday I use the printer, and still it hasn't resolved the issue). I explained those issues to the representative during my initial call. I shipped the printer off and then received it back from SquareTrade on October 3rd, 2019. However, on October 2nd, 2019 I was informed by *** (rep from SquareTrade) that the technicians did not check the problems with the printer that I had specifically had problems with the printer. Today, October 14th, 2019, I was informed again by *** that I cannot resend the printer to SquareTrade for repairs because they are having glitches with their website. This has been a huge inconvenience and right now I have not received clear information on when or if my printer will receive repairs. I explained to SquareTrade that I need this printer for work and I need to them to either escalate a new claim for me to ship the printer now or refund the cost of the printer. I shouldn't have to ship a product in for repairs twice this soon if they would have checked it properly the first time it was shipped for repairs.

This company are warranties for electronics. I bought a laptop from walmart and pay extra for the squared trade warranty. The computer started to have an error in august 2019. I called in after 1 hr to be in the phone and trying to understand to the other person in the line which verly speacks english they transfer me to it. They check my computer and I told him that every time I close my computer or walked away. my computer will not open properly so he ask me to have access to the computer and he just basically change my setting to a point my computer never sleeps or turns off so I would have the problem. I told him what he was doing and that that will not solve the problem and he just hang up. I called again and this time they ask me to send my computer because after moving all funcions possible the computer will no longer log in to microsoft. What the guy told me is that windows was compromise. I sent the laptop. I came back it work 2 times and the problem continue. I called again and this time I ask to speak to a manager. A manager called me and assure me that he was getting the best IT guy to fix it. So I sent the computer again. I took 2 weeks to come in. The day that came in same thing. I called again this time they were so sorry as always and ask me to send the computer again. That there was a rule that if after 3 time sending the computer if it didnt work out I will get all my money back. So this time it took 3 weeks to get it back. And guess what?? It was the same way it wont pass the Hp logo. I would have to turn it on and off a couple times until it will go through. But this time my computer came back broken and scratched. And a note saying that they couldnt find the error. I call and they wanted me to send it again. I ask to talked to the IT Manager that promised me no 4th time. And I just couldnt pass customer services, I called twice asking to be transfer and nothing. I even spoke to a manager and she simply listen and told me to send it again. I been 3 months with no computer and working from libraries or renting computers. At this point I really dont feel this business trustful. Now I have a broken computer that still not work.

has changed the way that they operate without any notice to consumers. I've been with *** for years and they used to provide a replacement phone via mail and provide packaging to send the damaged device back, but since the last claim I've submitted they no longer provide that service. The only option I've been given by them is to mail them my broken phone and go without one for an indefinite period of time while they evaluate/repair it. I provided them with details about my situation including that my phone is used for business and being without it will be detrimental to my ability to do my job, and the fact that I'm unable to get a device on loan and they are unwilling to provide the service that they used to provide. If I'd had known about the procedural change I would never have continued to give them my business.