Allstate Protection Plans

We purchased a tv from Sam's club in August of 2014 and we purchased the warranty for 5 years. The tv went out and we received a replacement tv in 2016. At that time, I asked the customer service representative if I had to purchase another warranty and she assured me that I didnt because the replacement tv was like resetting the clock on my warranty . Which means that my warranty would start from 2016 and end in 2021. In 2018 the replacement tv started flickering so we filed another claim which led to a repair. The repair was made and the shop that serviced the tv only offered a 30 day warranty on the repair that was made. October 2019, the same tv started to flicker again. I called in to customer service and they basically told me that it was nothing that they could do since the warranty was expired. The customer service representative was very rude and tried to patronize me by saying that realistically a tv is only guaranteed to work for a year. I am very upset. No one buys a tv to replace a tv within a year. He placed me hold for a very long time without even asking to hold. For a couple of minutes, I thought he had hung up on me. He said that he didnt see any notations where it said that my warranty would be reset since the tv is replacement tv. Then he goes to tell me that they could've extended the contract for 30 days after the expiration date of the warranty but since its 60 days, its nothing that they can do. I dont know if the customer service representatives are incompetent or just told me some information to hurry me off the phone, but if I was told that my warranty was reset with the replacement tv, my tv should still be able to be repaired and serviced.

I purchased a warranty for my all in one touch screen computer. When I started the claim they told me I could go have it looked at by my own person and send them the bill if I did not want to ship it in to them. Then the tech support go on to see fi the touch screen was something that they could fix on their end. He was in there a matter of about 3 minutes, and sent an email stating that the computer was not a touch screen. It in fact was. I called him back and followed up and he asked if there were any scratches or marks on it. I said no it does not move from the location that it is secured in. I said yes there is a scratch/crack but it was not impeding on the item itself, as it was there for a very long time and the touchscreen was working just fine. He asked for pictures of the scratch, and infact it was a scratch, but then he cancelled the warranty and sent an email that he was refunding the money. I would like to have the setting fixed not a refund on my warranty. I have spent many hours now over the past several days trying to handle this issue and they keep telling me that now that he cancelled the warranty that even though the scratch was there a long time, that they cannot help work on the touch screen and cannot do anything for me. I asked several times to have them take the comupter like he originally said, so it can be fixed, or I would mail it to them to be fixed but they told me that since the guy had already decided to cancel the warranty that they cannot help me. I have purchased nearly 12 warranties from them on items over the past several years, and if they are not going to uphold their contractual obligations with a warranty, then I would love to get my money back for all of them. I am super unhappy and they would not provide me with a manager to speak with either even though I was on hold for an additional 10 minutes waiting for one.

I purchased an insurance plan for my iPhone 6S for $159 on 1/16/18. My phone died on 10/5/19. I filed a claim online, but discovered that it would take more than a day to resolve my issue, so I called to change the type of claim and choose to bring it directly to Apple instead. When I called *** to find out what I needed to do, I was told that if the phone was beyond repair that I needed to get the Work Authorization Form stating that it could not be repaired and the invoice for the replacement phone so that I could submit them to ***. I was also told that I was covered for up to $549, which was the cost of my original purchase of the 6S.
I went to Apple and my phone could not be repaired, so I got the Work Authorization Form stating that it could not be repaired and the invoice for the replacement phone so that I could submit them to *** and when I uploaded the documents I kept getting an error message stating they needed more info. When I called I was told that they would not honor the warranty because I did not replace the phone with another 6S, but instead I replaced it with an upgraded model, the 8. My reasoning for getting the 8 was because the 6S was soon to be an unsupported model and it didn't make sense to purchase something that I would not be able to get support for.
The problem is that I was never informed, and nowhere on the website does it state, that I had to replace it with the same model that I originally had. The 8 was only $543.29 and was still within the $549 that I was told I was covered for, so I am not sure why they won’t honor it. I have made many attempts to resolve this issue, and spent many hours on the phone, but ***’s suggestion is to return the iPhone 8 and get another 6S which makes no sense, because it will soon become an unsupported product. I have also tried to reach out to a manger, but my phone calls have not been returned and I’m not even sure I can return the phone and I cannot afford to be left without one either.
I’d expect a more sensible solution considering I intend to have the phone for more than 1 year (it is expected to become unsupported within the next year), I did not go above my original cost of $549 AND I also paid $159 for the plan itself. In addition I also have 5 other warranty plans with *** so I don’t understand why they would risk losing an existing customer for something that they were at fault for by not disclosing that the phone could only be replaced with the same model.

September 29,2019 I filed a claim on my *** monitor as the screen had black lines going down the middle of the screen. On Oct 2,2019 my claim was approved was told I would receive a box and label to ship it in. On Oct 8, 2019 I called in as I didn't get a box like I was told I would. Was told not to mail it in as it could damage even more. Was told to take it to a licensed repair shop to have repaired. If the monitor was not repairable to get documents stating it couldn't be repairable. That I would be reimbursed for getting it repaired or cut a check to get it replaced. After calling around to local repair shops to see if they were licensed. I contacted SquareTrade chat to see if Geek Squad was acceptable. An appointment was made Oct. 10, 2019. I took the monitor in and the agent said the monitor was not repairable. That even if I had a repairable monitor that it would cost more to repair a monitor then what it would cost to replace it. I again asked are you sure its not repairable he said no it's not. Again if it was your looking at about $150-$200 in parts plus label looking at $600 and for that price, you could buy a new desktop for that price. He gave me the paperwork stating not repairable. I scanned the document in store and submitted it online. Within minutes I got an email saying to submit the receipt again, so I submitted the documents again and called in. I was told no I had to mail my monitor to them. Then he came back and told me it wasn't covered since my receipt doesn't show a monitor or bundle set after several minutes going back and forth he finally agreed it was covered. I asked to speak to a supervisor as the resolution keeps changing was refused to transfer over.
Oct 11, 2019 Called the number on the email was told they approved my claim it was sent over to the concerned department. I would hear back within 24hrs via email or phone. I asked if I filled out the online paperwork correctly he said yes, everything looked good nothing else was needed. I said okay.
Oct 11, 2019 Missed a call from the floor supervisor said I would get an email with his contact information to call him directly. I did not receive an email from him.
Oct 11, 2019 I sent an email to the warranty department in regards to my issue. I got an email from a floor supervisor telling me my only option was to mail in my package.
Oct 11, 2019 *** from Squaretrade chat informed me she approved my claim and that I will need to mail in my monitor. That was my only option.
So not only has it been 2 weeks and they have not given me a label which was what I was originally told, they are now not agreeing to send a check to me like promised with it not being repairable that I wasted my time, money and gas to go to a repair shop for nothing. as that didn't approve of the response given from the licensed repair shop. They are refusing to keep the original resolution and still waiting for support. I asked if it wasn't repairable if I could go get a new monitor or have one sent to me he told me he could cut me a check or send me a sams club gift card. I said I would take a check so I could just go ahead and get a monitor. I would like SquareTrade to take ownership of this unbeliviable horrible customer support and fix it by agreeing to the original resolution so I can go out and get a monitor asap.

I purchased a protection warranty for $39 for a mattress. This is supposed to cover accidents. There was an accident and my mattress got ripped. A large rip.
When I contacted square trade they offered to send me a stain cleaning kit. But there isn’t a stain.
So I requested a new mattress or refund of this mattress. I sent a photo to Leo a manager and now he ignores my messages. Nobody answers and when I call customer service they say to wait for a call back. They never call back.

I bought a 4-year warranty from *** for a ~$2000 laptop computer in October 2017. After two years, I sent it to them on 10/3 to repair the separate charger cable as well as a broken hinge and some minor cosmetic damage. The computer was working perfectly otherwise. On 10/7 I was notified that it had arrived at their repair center, and that it would take 2-5 business days to repair, and if it was unable to be repaired, they would then contact me with next steps. On 10/8 I received an email saying that the computer was unrepairable and that I would instead be sent money for the value of the item. I immediately called and asked what part of the computer was deemed unrepairable, and made it clear that I wanted my computer back, not the money. They responded that they would find out what the issue was and contact me with the information. I was called back the next day (10/9) and told that the motherboard needed replacement because they were unable to boot the computer. However, they were unable to purchase this part because of a policy of the manufacturer. In addition, I was told that they DID have the parts to fix the other issues I had sent it in for; the only thing stopping it from being repaired was the motherboard. Because I had not had any issues booting the computer, I asked that they simply repair the issues that I had initially requested be repaired and then return it to me. They responded that they would do so, provided the computer "has not already been salvaged"! I called again the next day, 10/10, to ask what had happened, and they told me that they had instead already salvaged the computer for parts.

To put it another way, imagine you drive your car to an automotive repair shop to replace a broken headlight, and they ask you to pay up front for the cost of the repair. The next day, you show up to pick up the vehicle only to be told that the engine was damaged such that the car was undrivable and needed to be replaced (despite it working fine outside of a headlight when you dropped it off) and, being unable to do that, they elected to scrap the car for parts instead, without giving me any choice in the matter. I would think that in this situation, I would fully expect the money back for the repair that I requested that didn't happen, at minimum, as well as for the time and energy wasted in attempting to "repair" the problem, in addition to the full value of the scrapped vehicle.

This experience has made me suspicious that *** has unjustly benefited from this warranty agreement after seeing that my computer was valuable and had limited parts in stock (the computer model is an expensive and uncommon one that is longer available for purchase). I suspect that instead of repairing it, they simply broke or declared broken the one piece that would not have been fixable, and then salvaged the rest of the computer for its valuable parts before giving me any choice in the matter. This would further additionally effectively cancel the 4-year warranty agreement early, at my loss, by virtue of the protected item being destroyed, thus removing their obligation of further potential repairs. Even if no refund for the warranty can be attained, I would like the Revdex.com to be aware of potential unethical or anti-consumer practices that *** might be employing so that they might be investigated, and hopefully are not able to pull a similar scam on customers like me with valuable items they would like to protect. At the very least, I feel the public should be aware that they may be employing these types of practices, and in this interest, I intend to leave consumer reviews in addition to this report.

I feel that:
1. I should have been notified that the computer was going to be salvaged for parts before it happened. Due to the nature of the repairs I sent it in for, I had absolutely no reason to believe this was a possibility, and by the time I was informed, they told me it was too late for me to ask for the computer back.

2. I paid for a 4-year extended warranty in October 2017, and the working computer I sent in was destroyed by *** instead of being repaired, despite them telling me that they were able to fix the issues that I had sent it in for. I feel that I am entitled to a rebate for the remaining two years of warranty, at minimum.

I bought a speaker and got insurance well in ended up using it the first time a little under a year after purchasing speaker, speaker would not charge, they asked I send it in for repair, I did. Months down the road again the speaker went out, it wouldn't power on nor would it charge. I called then told them if they could give me gift card or whatever it is they do so I can get a new speaker, I was not comfortable with this happening a 2nd time. They assured me this time things were not going to be the same and if they were I could request for other options, but for now I needed to send it in for repairs. Today I called them back because again the speaker went out. And this time I was told I had already exceeded amount of $ and I no longer had warranty on product.
I tried explaining how I asked for a gift card the 2nd time that I never wanted it to be repaired and 2 different agents basically told me the same thing, there's nothing else they can do. Therefore I am s.o.l.

We got the extended warranty on our washer-dryer, Samsung and dealing with square trade is like literally pulling teeth, they never do what they say no one ever knows what the others have been told, they don't stand behind there product warrenty and they never do what they say. I have been on the phone with them for 3 issues now going on over 3 years and they still have yet to fix anything. This is the worst company in my opinion that I have ever dealt with. DO YOURSELF A FAVOR and STAY WAY WAY AWAY FROM THESE PEOPLE...!

A little over 2 years ago I bought a Network Video Recorder from a company called Amcrest for $599.99 with an extended 4yr warranty from ***. Fast forward to 2019, the NVR stopped working with mutlitple issues, Amcrest claimed they cannot work on it since I do not have warranty through them. I opened a ticket with *** to get it fixed, unfortunately I wasn't able to find a local store that can fix it. I have mailed it at least 3 or 4 times to them, each time their technicians return it back to me stating there are no issues when clearly the manufacturer confirmed there was issues with it. I made a video of what the issue is to no help to ***. I even requested for an email address so I can send the proof that it does not work, one was never provided. This is a big security issue for us as we have been without a working video security camera for almost 3 months now. Now the NVR does not have any display, i'm not able to go through the menus as the display failed, multiple keyboard and mice would not work as well. Amcrest Support try to help but could not get it to work

I purchased a toaster oven from *** on February 4, 2019. *** I also purchased a 2 year protection plan as suggested by the cashier. The cashier stated that should the equipment sustain any damages, they would replace it with no hassle as long as I entered the information on the *** app. Months later, I was using my toaster oven and the thing suddenly made a hissing sound and the glass exploded on top of the food I was cooking in it. I contacted ***, who then told me to contact this company, SquareTrade, and when I filed a claim online they denied it. I contacted Billy from the customer service chat a few months later, since there was no resolution for my claim, and the stated that there is nothing they can do about it because "I am sorry but that is definitely not mechanical damage, it is physical damage."

They said I purchased a standard plan, which I was never told prior purchasing this extended warranty. I need a replacement for the toaster oven.

I had to threaten to cancel my service in order to get another phone. My phone was broken and was outdated, I am paying for insurance but have a hard time getting a replacement. After getting upset which I feel it shouldn't have gone there, I did get my phone in the mail within two days.

On November 11, 2017, I bought a 4 year tv warranty at Sam's Club for a 70 inch Vizio. I was told it covered everything including drops and spills. Almost 2 years later when I tried to file a claim, I find out they lied and it only covers mechanical damage. This was very upsetting to find out I was victim to deceptive advertising. If I had known It didn't cover accidental damage, I would have never bought it. It was just a money grab without any benefit. Now I am stuck with a broken TV and no recourse.

On june 23, 2019 I bought a pond pump from ***hru Ebay and a 3 year extended warranty from *** also thru ebay at the same time. The pump worked fine for 3 months then the motor quit working on sept 29, 2019. I filed a claim 9/29/19 on the *** website like the instructions said to do. Them *** sent me a email 9/29/19 saying this should be covered under a 1 year manufactures warranty and I should contact the manufacture so that same day I emailed the dealer CII Petsupplies who emailed back saying it only has a 30 day warranty. I forwarded a copy of the dealers response to *** on 9/30/19. *** then sent me a email 9/30/19 saying "call us" which I did on 10/4/19 and talked to a rep named Jason who after numerous times of putting me on hold everything is in order but now I need to email a copy of the purchase receipt. He said he would email me instructions on how to email the receipt and once I do that, they will then email a resolution within 40 minutes. I waited a few hours but didn't get the email he said he'd send so I pulled up, copied, and emailed *** a copy of my ebay purchase receipt and paypal transaction showing the pump purchase and *** purchase and payments for both. Then on 10/5/19 I got another email from *** saying "call us" so I di on 10/6/19 and taked to another rep named Alex who repeatedly kept saying "give me a quick minute" as he asked if I wanted to file a claim. I said I already filed the claim oh "give me a quick minute" , "do you have a claim number", "give me a quick minute" Then he said "oh, that's covered under a manufactures warranty" I said "says who, where are you getting that from because the dealer says it's only a 30 day warranty" he said "give me a quick minute" then after 20 minutes on and off hold he said you have to contact the manufacture. I told him I have been getting nothing but a run a round from *** and they have tied me up for hours between emails and phone calls for a pump that only costs $50 and I believe it's their intention to keep coming up with excuses, delays. hassles, etc till I give up and go away. I told him I will file a complaint with the Revdex.com and my states insurance regulatory agency!

We purchased an Epson Expression printer from Staples on 04/30/18, The amount of the printer was $129.99. We purchased a two year printer protection from *** for $29.99. Listed in the warranty was stated that if they could not repair the printer, they would give as a Staples cash card for the amount of the purchase. The printer ceased to print. They sent us a paper for free mailing. We sent it to them and they sent it back, saying it was fixed. It still did not print well enough to read. We sent it back again with the same results. They told us to do the same thing a third time. We sent it back with a stack of papers showing that it was still not printing. after three mail backs we had enough. They were trying to tell us it was fixed. After several phone calls I got a manger and he wanted me to talk to an online tech. I said no, I was tired of all this. It had been dragging on for months. He said that there was nothing he could do. I know that Staples dropped them as their warranty representatives but that is no reason for them not to honor our warranty. I buy warranties all the time as protection that are never used. I am very disheartened to find that when I finally need to use one it is such a sham. I would appreciate anything you can do to help. Obviously we had to purchase a new printer some time ago but no one should have to go through this kind of an ordeal. Sincerely, Jean and John

At the time of purchase of an extended warranty plan on electronics, the plan does states reimbursement if the repair is paid by the owner. After providing the proof of payment the company is only reimbursing all except taxes. No where in the contract it is mentioned that the taxes are NOT covered. When I asked by the manager, *** even he could not find where it is stated in the contract.

September of 2019 I contacted SquareTrade about my *** all-in-one desktop computer I have a warranty that was paid out $299.99 iFile a clean Wait Awhile never heard anything so today I contacted SquareTrade because I haven't heard anything from them since September 23rd of 2019 the guy told me that *** made a mistake and they sold me a warranty less than what the computer is worth and they cannot honor that warranty so they're going to cancel out the warranty and refund me the money I contacted SquareTrade and told them it is not my fault that *** sold me a warranty less than the value of my computer but by law they have to honor that warranty

Refund my money when my light can't be repaired. Great service. Thanks!

I purchased a 3 year Square Trade protection plan from *** for my daughters laptop for college
*** I filed a claim in June 11, 2019 for normal wear and tear damage to this laptop which was a covered peril and was within the
policy period.
*** Claim was acknowledged by Square Trade
*** Communication from Square Trade in July stating that laptop could not be repaired and a check for purchaser amount
($749.99) would be sent.
*** 3 Checks Issued and subsequently 3 checks voided because Square Trade couldn't get my address correct..
*** I have multiple documentation (emails & phone commnniques) on file verifying entire history of claim.
*** A grossly incompetent and non-responsive company.
*** If I do not receive a physical check in my hands 7 business days from the date of this complaint (10-03-2019) I will be
contacting my attorney and the requested settlement will be significantly more than the $749.99 check owed to me (The
demand will include time and anguish caused by this incompetent company.
*** In addition, I am going to contact *** (A great company and vendor) that needs to be aware of how this
company(Square Trade) is taking advantage of their constituents and not fulfilling contractual agreements. *** that
they should not be selling these agreements because, Square Trade, does not represent the core values that ***
does.

.

I recently made a claim with Square Trade and I was very pleased with
customer service and how quickly the resolution was to my claim.
I will definitely tell people about Square Trade protection.

I purchased the *** warranty for my Apple Watch 3 (42 mm cellular) at *** in Lake Charles, LA in December of 2017. The warranty was to cover accidental damages with a deductible. I cracked the screen on my watch and contacted *** on 9/25/2019. The crack is diagonal across the entire face of my watch. They accepted my claim, sent me a shipping label, and charged me a $139.00 deductible.

I was notified yesterday by the *** technician that they were returning my watch unrepaired because they consider the cracked screen as cosmetic because the watch still functions. This is a noticeable crack not a scratch, This watch is designed by Apple to be water resistant, but I can no longer take a chance of getting it wet in any way because of the risk of moisture getting in the inside, plus the crack is distracting on the LED screen.