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Allstate Protection Plans

600 Harrison St Ste 400, San Francisco, California, United States, 94107-1387

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Allstate Protection Plans Reviews (%countItem)

My vacuum broke after only 2 years. Thankfully I bought square trade and received a check to purchase a new one. The process was very simple. I bought another warranty for my new vacuum.

EASY To work with once you explain the situation. Also, easy to escalate to a supervisor if needed. BEST Digital Warranty Company out there.

Spira trade handled my transaction in a quick efficient and professional manner. I had no issues.

I had great satisfaction with Square Trade!Would recommend others get it!

The whole process was kind of easier to do...I liked when you had to take the picture finish and then do the rest of procure

All was great except they had to review my request? Not sure why as that’s what I got the coverage for.

I purchased a warranty through *** on a laptop I purchased at ***. My laptop had to be sent in for repairs to ***. I was advised repairs take anywhere from 2 to 5 business days. I sent my computer in and it was received by *** on 09/18/2019. It is now 09/30/2019 and I still do not have my computer back. I was promised last week it would be fixed by this prior Friday and shipped back to me. Now *** is telling me they haven't fixed it and they are waiting on parts yet last week they told me they were waiting on parts and it would be done Friday. I have software on my computer as it is a business computer and I have tax returns on extension that need to be filed by the 15th of October and I don't even have my computer. *** misrepresented the turn around time for repairs and now my clients are asking for refunds that I don't have because *** falsely advertised their repair times. They are ruining my business. If I was told it was going to take a month to fix the computer I would have waited to send the computer in. They are causing me to lose money I don't have to lose.

Allstate Protection Plans Response • Oct 03, 2019

We apologize for any difficulty with the repair process.Square trade works to ensure our claim process is informed verbally and in writing. We provide our consumers with a claim approval email with the expected repair time frame.We inform our consumers that most items are repaired within 2-5 business days of when we receive them. (possibly longer depending on availability of parts) and return to the consumer within two business days of being repaired.In this instance, the consumer laptop required a digitizer replacement.Our repair facility did not have the part in inventory, and it had to be ordered. Once ordered, we were informed it was back-ordered, and this created a repair process to be longer than expected.As of 10/2/2019, the repair has been completed and mailed back to the consumer and scheduled to deliver on 10/4/2019. Once again, we apologize for the experience and have provided a full warranty refund via check. Thank you

Allstate Protection Plans Response • Oct 08, 2019

Tell us why here...We apologize for any inconvenience encountered with the recent claim. Square trade addressed the issues that were reported during the claim process, which was the crack screen.Upon review of the warranty claim, we did not have any notation from the claims call regarding the hard drive.We have filed a new claim to get the issue of the hard drive addressed and take care of the consumer issue.we once again apologize for the inconvenience Thanks

Customer Response • Oct 08, 2019

I wrote on the claim form the problem I was having with the hard drive plus I called Saturday and was promised a call within 24 hours and nobody called. I just need the problem fixed. When I initially filed the claim I did only mention the cracked screen but since I had to send the computer in, I made sure to address the hard drive at the same time on the claim form. This is my business computer and due to my industry, it's hard to go without my computer for more than a day or 2 so I have been having to deal w the hard drive issue. I will accept the response so long as my computer is fixed.

I purchased a warranty with SquareTrade for a TV purchase at Costco in February 2016. The TV developed an issue making the picture unwatchable. I contacted Square Trade and proceeded to follow the various procedures they required, including sending them pictures of the TV, highlighting the issue involved. After continued, and at time unnecessary communications, they agreed to replace the TV and gave me the option of selecting one of three choices. Shortly thereafter I received an email informing me the TV was sent and according to their advertisements it should be received in about four days. They also supplied a tracking number with UPS. Several days later I checked the tracking number with UPS. Their website showed a delay in shipping. To this date, the site continues to show a delay with no tentative delivery date.
After contacting UPS, I was told they have little information about this other than they had not received the TV for shipment. After being in touch with SquareTrade by phone and email on a number of occasions with no satisfaction, I finally reached their TV department who informed me they would look into this matter and I would get some word shortly.
Several days hence, I did, in fact, receive an email that they were in contact with UPS and delivery would be made Sept. 27 at 8:00 PM. and to again check the tracking number with UPS. Not only was the shipment not received, I indeed called UPS with the tracking number and again they tell me they have no information about shipment and/or delivery.
I replied to the SquareTrade email and to this date have received neither any reply nor has the TV been received.
Finally, going to the UPS website again, they continue to show a delay with no further information.
I feel this company should abide by a warranty for which I paid and this replacement should have been made without this unnecessary delay.

Allstate Protection Plans Response • Oct 03, 2019

We apologize for any difficulty you've experienced with this claim.Square Trade does our best to send all replacement devices expeditiously and without hassle, though in certain instances, the consumer may experience a delay in delivery. Unfortunately, Square Trade cannot control some of these factors, such as weather delays or lost in transit. When this situation was brought to our attention, We reached out to the re-seller. They have informed us that the consumers' replacement device was lost in transit. We want to turn the consumers' experience around and have provided them with a full reimbursement of their item.

We have also provided an additional full warranty refund as a courtesy, though this is an exception to the standard process. We again apologize for any inconvenience. Thank you

Allstate Protection Plans Response • Dec 13, 2019

We apologize for any inconvenience.Square Trade does our best to send all replacement devices expeditiously and without hassle, though in certain instances, the consumer may experience a delay in delivery. Unfortunately, Square Trade cannot control some of these factors, such as weather delays or lost in transit. Upon verification of the consumer account, The consumer did receive an email stating the delivery date of the TV however, the tv was lost in transit. Therefore SquareTrade provided the consumer with an alternative resolution that was reimbursement for the TV. The reimbursement payment for the TV was mailed on the 8th of October via USPS.The warranty reimbursement was issued on the 3rd of October. If the consumer hasn't received the payments, we need to be informed to escalate to our accounting team and resolve this case.Thanks

Customer Response • Dec 16, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I sent in my *** for repairs. The repairs were half completed and shipped back to me. When I contacted them about the remaining repair (replacement of upper cover), they told me that it would be taken care of, provided me a shipping label and had me box the *** up and ship it to them. A few days later, I receive notification that there is nothing wrong with the computer and that the cover damage is only cosmetic. While that may be true, it is related to the loss. Further I was told that it would be fixed and provided a subsequent shipping label. When I called there, I spoke with a supervisor who told me that she would call the repair center and have it fixed. Shortly after (maybe an hour or two), I receive notification from *** that my computer is on the way back. I have contacted them several times and now today I receive an email with a contract provision that cosmetic damage is not covered. While I can't argue that, I do argue that it is related to the loss and quiet frankly at this point it gives me the impression of a classical ***ituation where not only did they make a promise to replace the upper cover to my computer, they also provided me the label to ship it back to them for said repairs. Their supervisor also called me back after I received notification from the repair center that they would not be replacing it and she informed me that they would contact them to explain what needed to be done. Thereafter they changed their mind after I have already relied on their misrepresentations to me that the upper cover would be replaced and now to my detriment, they have failed to fulfill their promise to me.

Allstate Protection Plans Response • Oct 08, 2019

The warranty reimbursement was for the repair delay.In this instance, since the consumer confirmed that they had not received the reimbursement check, we have escalated this to our accounting team to review and re-issue payment via check. Also, we have sent the consumer an email requesting pictures of the top cover issue of their laptop to review and determine a resolution.Thanks

Customer Response • Oct 08, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. Further I would like to add the I finally received the reimbursement check and as far as pictures, your repair center has them as they likely have the original one as well showing all of the damage.

Sincerely

First class customer service! The claims team handled my request with very little effort on my part. Check was received on time.

The customer service associates went above and beyond to understand the problem and explained the warranty and the coverage on my Kid's bike... Also ensured that the claims are processed in a timely manner. I will definitely consider SquareTrade and recommend to my friends.

I have had to use this service several times since I purchased my computer 2 yrs ago. I am always satisfied with the results. However, I am not very happy with my computer and all the problems I have encountered with it. I am looking forward to buying a new one when my warranty expires.

I purchased an iPad from Amazon in January 2018 along with a 2 year *** warranty for an additional $55. The item was initially damaged in late 2018 and sent to *** for repair. They did not want to replace the item and insisted it could be fixed. I received the item back and it never worked properly. I called *** and they tried to give me "troubleshooting" tips for it because they insisted it was fixed. We ended up purchasing a 2nd device (my non-verbal son uses this as an assistive communication device so we have to have a working unit). In July 2019, we again attempted to use the repaired device and it continued not to work (from the original "repair") - no problem, because our warranty was still good. I filed a "new" claim, making it clear that the problems persisted from the first repair that *** did. They agreed to repair the device a second time. We received it back and it seemed to be working better but again, after several weeks, the home button began sticking again (part of the original issue) and the screen also needs repaired. *** is now claiming that I have exhausted my warranty funds and that they are no longer responsible for the item repair. I contend that if the item would have been repaired properly the first time, I would not have used any funds for the second repair they charged to me and my warranty should still be good for the current issue.

Allstate Protection Plans Response • Sep 30, 2019

We apologize for any difficulty with the repair of this Tablet.*** uses certified technicians to complete our repairs, of whom extensively audit every product that we service. Items will only be sent back to the consumer if all hardware components pass this diagnostic testing to make sure that the repair is made.*** warranty is in place to make sure that the consumer has a functional item — this why we offer repair, replacement, or reimbursement as our resolution options.We want to make sure that the consumer son has a fully functional item,and we want to turn the experience around. As a one time exception we will reimburse the consumer for the cost of the iPad. Thank you, JR

Customer Response • Oct 02, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely,

Amelia

Super easy to file a claim and quick response. Would recommend on getting on all electronics if available.

Awesome I had a wonderful time I appreciate the new phone

Very polite customer service too many calls back to file claims to proceed claim

The claim was fairly easy and fast. However I was disappointed that the warranty reimbursement didn't cover the full cost of the original purchase, which I assumed it would. It would have been better if that had been explained beforehand.

Purchased warranty on Apple earbuds at Target. I had a problem with them and went to Target. They told me I have to go through *** I went to *** and they told me I have to go to Apple under their warranty. Apple says I have to pay full price for a new pair and ship the old ones to them. If they determine they are defective then they will refund the payment. Target does not provide any information on how the *** warranty works when you purchase it. They even have a sign in store that says it is a simple claim process.

Allstate Protection Plans Response • Sep 30, 2019

We apologize for any dissatisfaction with our claims process.The consumer's claim was denied and was referred to the manufacturer. Square trade utilizes the manufacturer warranty for all items we cover, As this provides multiple benefits for our consumers. If the manufacturer refuses to honor their warranty or the warranty is less, Square trade can instead immediately step in to assist.In this case, due to the situation on hand, *** has stepped in. A claim has been filed and approved for reimbursement of the purchased price of the headphone.Payment will be made via check though this is an exception to the standard process. We hope that we were able to turn this experience around. Thank You JR

Customer Response • Oct 03, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely,

James

Excellent! Fast process and excellent customer service. All my warranties are through Squaretrade.

They are great! My phone was damaged and it was a easy claim process and painless to get a replacement. Highly recommended!! Thank you!

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Address: 600 Harrison St Ste 400, San Francisco, California, United States, 94107-1387

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