Allstate Protection Plans Reviews (%countItem)
Allstate Protection Plans Rating
Address: 600 Harrison St Ste 400, San Francisco, California, United States, 94107-1387
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I purchased a protection plan with square trade for laptop on 3/12/2017 . I had an issue with laptop on 8/3/2019,laptop kept on turning off. I shipped laptop to square trade. On Aug 15, 2019 I received email stating laptop was repaired, they claimed it was a battery replacement, Laptop was delivered Aug 24. I went away on vacation for two weeks, upon my return in Sep. 4 I open box for first time and checked laptop I automatically realized same issue from original claim on Aug 3 was continue to happen, laptop will turn on but after a while it will shut off automatically. I called immediately and was told I was still iunder the 30 days lapse square trade honors to guarantee laptop is fully repair, representative suggested it was most likely battery that needed to be checked again. I return item back for the second time to square trade with same claim number. On Sept. 13 I received email from Quinlan *** trying to get my pass code to do a full diagnostic of laptop. On 9/17/2019 I then received a totally different diagnostic of laptop stating this time laptop had water damage. Email stated water damage is not cover and they will not be repairing it, in addition to that it also said I needed to authorize cancellation of coverage I paid to just receive coverage money back, I refuse to cancel coverage. I immediately called to speak to a supervisor Oliver Reyes, he explain laptop had very bad water damage. I disagree with his argument, problem was always battery, please investigate this matter, I think they either spilled water to my laptop on their end or they damaged it. Water damage was never the issue it was battery.. Square Trade created claim *** on Aug 15,2019, when I called them on Sep 4 they created a new claim number #***. It should had been under same claim number as of Aug 15 because it was within 30 days of them repairing and making sure issue was 100% repair according to their own policies..
We're sorry we were unable to honor the recent claim.Squaretrade offers two types of warranties Standard and Accidental Protection plans, each of which provides different degrees of coverage. The policy covering the consumers' product is a Standard plan, which protects against hardware and electrical failures due to normal usage. Unfortunately, this plan does not cover against physical or liquid damage; this is why we were unable to repair the consumer' item.We provide our consumers' access to their warranties at any time via our website or mobile app, which provides more details regarding the policy coverage.Squaretrade uses certified technicians to complete our repairs, of whom extensively audit every product that we service. Entering our facilities and exiting. Items will only be sent back to the consumer if all hardware components pass this diagnostic testing to make sure that the repair was made successfully. When this item was sent in for repair the first time, it passed all audits and was repaired. However, the second time that it was sent in it did not pass the audit due to liquid damage. Since we were unable to service this product, we have processed a full refund of your warranty purchasing price. We again apologize for any inconvenience.Thank you,JR
Complaint: ***
I am rejecting this response because:
Sincerely,
Nelly
purchased square trade plan as a bundle for 2 kindles on qvc. Had one kindle sent in for repairs, kindle was sent back still not working and unable to charge device. Had to send kindle back, finally received working device everything ok now,... months later 2nd kindle needed repair only to be denied because of said reason that the price of repairs on the first kindle went over the purchase price of devices. if first kindle was repaired correctly the second one could have been repaired without limitation on $covearge, it was not my fault that the repair tech could not properly repair first kindle to customer satisfaction I should not have been charged twice for repairs on the first kindle when it was never repaired properly
We apologize for any misunderstanding regarding the consumer's warranty. SquareTrade Protection Plan coverage is for one item per warranty. The consumer purchased a bundle from the reseller; however, with the bundle, only one warranty was sold, which will only cover one of the two items in the bundle, not both. Squaretrade warranties include a coverage amount which typically equals the purchasing price of the relevant product. Our warranty is in place until it's expiration or until the coverage limit for the warranty has been met. In this instance, Squaretrade provided repairs on the device exceeding the limited liability. We have provided an additional full warranty refund as a courtesy, via check though this is an exception to the standard process.Being that we have provided repair resolutions that have met the consumer's coverage limit and provided a full warranty refund.We have met our obligations beneath this warranty. Thank You,JR
I purchased a cell phone protection plan from SquareTrade through Costco in 2017.
I noticed the plan was not in the SquareTrade system a month or two ago. Costco called SquareTrade to resolve but it wasn't when I tried to file a claim earlier this week.
Spoke with a representative who said it was added, but it is still not in the system to enable me to file a claim.
Gave the SquareTrade person all the information including plan *** and Costco member number.
I am unable to file a claim under my plan because it is not recorded in their system.
We apologize that we are not able to locate the consumer warranty. Square trade has numerous policies in place to address these types of situations. We will need some information to match the consumer and their protection plan accurately. We ask for the consumer to provide a receipt showing the purchase of their insured item and the SquareTrade warranty. If the warranty and the item were purchased on separate receipts, we would need both.Once we have located the consumers' warranty, an email confirming that the protection plan was successfully located will be sent to the consumer. This process does not take more than two days.We once again apologize for the inconvenience. Thank you,JR
I purchase my warranty from thru ***. When I’m about to used my warranty , I had a issue with my HD picture. I have my receipt with my my date of purchase and item info. I found out square trade added the wrong month of purchase, July instead of august. My receipt shows correct date of purchase . They refuse to honor my receipt and kept my money.
I have had my *** charge 2 , plan number: *** serviced three times and each time I have to return it for another issue. it was serviced 12/11/18, ***, and returned. it worked until 6/24/19, ***, for connectivity issues but when it was returned, I no longer received text messages just the senders name. so I resent it for that issue and connectivity to the cell phone/app issue, 9/6/19, claim number: ***, and I called to respond to an email saying the connectivity issue was fixed but they did not address the text message issue. the customer service rep stated that despite receiving the email last night, the *** was mailed back and she cannot assist me. why do I tell the warranty service what to fix and it is ignored? why send an email saying we are about to send it back when it is already in the mail?
We apologize for any inconvenience during the claim process. Square trade uses certified technicians to complete our repairs, of whom extensively audit every product that we service coming into our facilities and out.Upon the initial diagnostic, the technicians were not able to replicate the issue that the consumer was having with there *** Therefore, it will be returned to the consumer.We have reviewed the consumers' account, and we have determined a reimbursement resolution will be the best to get the consumers' issues resolved. The consumer will be receiving an email with the next steps for the reimbursement. Once again, we apologize for the inconvenience and hope that we were able to turn the experience around. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
Square Trade provided peace of mind knowing that the items I purchased had coverage in the event of break down. Near the end on coverage a tower fan failed. Square Trade made everything right to my satisfaction without having to go through a long and tedious process. I can highly recommend the service and their Public Relation staff.
I bought a new chair from officemax and said they have a replacement plan if there was any issues. so I bought it for $19.99 with Squaretrade plan. So 7 months later my chair has issues. I contacted squaretrade and they said for me to contact the manufacturer. that's all. So I called "realspace" company and they said they only cover the chair with in the first 6 months. "Squaredeal" is just pulling me around and not coving it as they should.
We apologize for any dissatisfaction with our claims process.SquareTrade protection plans are extended warranties that cover the consumer beyond the manufacturer's warranty period.SquareTrade coverage begins immediately after the manufacturer's warranty expires, which typically is a one year warranty. Therefore there's no gap in coverage.In the event, the manufacturer is unable to assist in the first year we will, which is why our protection plans run concurrently.In this instance, when the consumer called returned the call to Square Trade, we were able to step in and approved a claim for reimbursement for the consumer. We apologize for this inconvenience and hope that we were able to turn this experience around. Thanks,JR
Square Trade is very prompt and polite. My TV is going back for a second time. Documents returned with TV say it was repaired and in working order. I still cannot turn on TV without unplugging from wall and plugging back in and waiting 10 minutes. Very frustrating.
I spoke with your agent and was assured a replacement for my broken shredder would be provided; however, you sent me a check ($29.99) that clearly will be insufficient to buy a replacement (originally sold for $58.99). This has been a very disappointing experience.
The Tech clearly led me through troubleshooting which was very comprehensive and corrected my problem.
Fast, easy, Reps are friendly and sincere. I highly recommend to anyone and look forward to continuing having them for my product warranty.
This company does not honor their warranties. I purchased two 4 year protection plans for our $163.00 ***. Both were offered to me at the time of purchase through ***. The controller had a mechanical issue which was confirmed by a gaming company. Therefore I qualified to submit a claim thru SquareTrade.
I turned in all the required paperwork...receipt for product, receipt for protection plans, picture of product and serial number. The company tried everything possible to get out of HONORING their end. They came to the conclusion that because I purchased 2 plans, then everything is void.
The company said they couldn't give me anything for my protection plan except the $4.60 I spent purchasing these plans. What a joke. This company is fraudulent. They hope you dont call and when you do they find excuses to get out of contact. If all else, they will reimburse you for the plans but at less than $5.00.
If I would have known this company would have tried everything to get out of their obligations, I would have purchased elsewhere to protect my product.
We apologize for any difficulty experienced with the consumers' recent claim.Squaretrade offers a wide variety of warranties across different channels, which warranties are offered depends on the item purchased. In this instance, the consumer purchased an *** from one of our partner resellers. The consumer purchased two warranties to cover this one item. However, the warranties that were purchased were incorrect and didn't cover the device. Therefore when the consumer called in to file a claim, we were not able to honor these warranties. We have provided the consumer with a full warranty refund. We once again apologize for the experience.
Thanks
We're sorry to hear of the consumer dissatisfaction with our services.Squaretrade warranties are in place to ensure the consumers have a fully functional deviceAs informed the warranties that were purchased were incorrect, and that was the reason that we were not able to honor a claim. However, we want to turn your experience around and offer a one-time exception and provide the consumer with reimbursement via check for the purchase price of the item. Please note: This reimbursement is not including the shipping nor the taxes.Since these are fees that SquareTrade warranties do not cover since they are services paid for others like the state and the shipper. we have informed the consumer via email regarding this resolution We hope that we were able to turn your experience around. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
Excellent customer service and fast replacement . I received a new TV in 3 days. Thank you
Promptly gave me a refund on an item that had mechanical failure from regular use. Amazing! Will definitely do business again.
My son's *** screen was repaired at an *** on Monday and we received a check from Squaretrade on Wednesday! Now that's excellent service.
I purchased *** cell phone insurance at Target around March, 2019. In June, I filed a claim.. *** asked me for proof of purchase. I provided the phone purchase receipt. *** said they couldnt service me nor find my account.
Yet every month they take $11.61 from my credit card. I had to pay APPL full costs to repair my phone which cost $300. I want a refund of the insurance premiums and to cancel insurance immediately.
We want to apologize for the consumers' experience. We extensively train our support specialists to provide courteous and knowledgeable, quality service all times.They are many ways to locate a consumers' account in our system. However, the process felt short when finding the warranty at this time. The consumer protection plan has been canceled as per their request.We have provided the consumer with the reimbursement of the monthly payments made to the account. This reimbursement will be via check, though this is an exception to the standard process. Since the plan was a monthly payment plan, going forward, they will no longer be charged. Once the billing period ends, the consumer will receive an email confirmation from Square Trade stating that the warranty is no longer active.We again apologize for your experience, and we'll be reviewing it to see where we can improve. We appreciate you taking the time, and we hope we've improved your view of ***.Thank you,JR
On December 20, 2015, I purchased a Black+Decker BDH2000PL MAX Lithium Pivot Vacuum, 20-volt, which came with a 2-year manufacturer’s warranty, for $40.99 from *** as well as a SquareTrade 2-Year Floor Care Extended Protection Plan (Amazon Order #002-0459781-9177022). When I was making the purchase on the Extended Protection Plan, it clearly stated that the plan would begin after the manufacturer’s warranty ended, which was the main reason for me to decide to make the purchase. After the Extended Protection Plan purchase, I also received a confirmation email from Amazon.com to confirm this information.
Today, September 14, 2019, the Black+Decker BDH2000PL MAX Lithium Pivot Vacuum failed. Since the manufacturer’s warranty had expired since December 15, 2017, and that the SquareTrade 2-Year Floor Care Extended Protection Plan has taken effect on December 16, 2017 until December 15, 2019, I contacted SquareTrade by online chatting with Jane *** the SquareTrade customer Service representative, to file an Extended Protection Plan claim as per the contract.
In my online chat session with Jane *** she denied to accept my Extended Protection Plan claim stating the extended service plan was a 3-year extended care plan which ran concurrently with the manufacturer’s warranty, and it ended on 12/25/2018. I tried to explain to her that this was not true as the plan I bought was a 2-year plan which would start after the 2-year manufacturer’s warranty ended. I also copied the verbiage from the care plan I had received to her but she still denied to accept my claim.
So, I am submitting with this complaint the following documents:
1. The Amazon Order *** receipt for Black+Decker BDH2000PL MAX Lithium Pivot Vacuum, 20-volt, ().
2. The Amazon Order *** receipt for SquareTrade 2-Year Floor Care Extended Protection Plan.
3. The Black+Decker BDH2000PL MAX Lithium Pivot Vacuum product details printout from the manufacturer’s web site.
4. The Black+Decker BDH2000PL MAX Lithium Pivot Vacuum’s 2-year manufacturer’s details from the manufacturer’s web site.
5. The SquareTrade 2-Year Floor Care Extended Protection Plan.
6. My chat session with SquareTrade customer representative, Jane Emerson.
We apologize we are unable to honor this warranty.SquareTrade protection plans are extended warranties that cover the consumer beyond the manufacturer's warranty period. Coverage begins immediately after the manufacturer’s warranty expires, which typically is a one year warranty. Therefore there's no gap in coverage.In the event, the manufacturer is unable to assist in the first year we will, which is why our protection plans run concurrently.The consumer purchased a three-year warranty.In which the first year ran concurrently with the manufacturer. SquareTrade extended the coverage for two additional years.Coverage starting in 2015 and ending in 2018. In this instance, Since the warranty contract did not state a beginning or end date, we will reimburse the consumer for the price paid for his item. We apologize for this inconvenience and hope that we were able to turn this experience around. Thanks, JR
Buying the product protection plan was the best decision I made. SquareTrade treated me quickly and fairly. Got cash back for the device that failed. Well worth it!
Yes, in the warranty that I bought from *** it says under coverage that "accidental drops" are covered plainly under the warranty for appliances 100-200$. Regional manager says this is a general warranty for monitors, and that is why when I searched *** for monitor warranty this one popped up. I have a son with special needs and needed drop protection, because he smashes things. We had not put up a protective cover yet and he got access to the new monitor and smashed it (he has autism spectrum disorder, medium functioning). I called right away and asked for a warranty of item. They said that the coverage does not cover "accidental drops" and that that is additional coverage not under the general warranty. I quoted to them the wording of the contract where it says it is covered. Here is the wording: under section 2D subcategory
ALL OTHER PRODUCTS:
This Protection Plan provides coverage for parts and labor costs to repair or replace Your Product where the problem is the result of a failure caused by:
Normal wear and tear;
Accidental damage from handling (ADH), such as damage from drops, spills and liquid damage associated with the handling and use of Your Product, if the coverage has been offered and purchased at the time of sale with your Protection Plan"
So under "coverage" it says accidental drops is covered under general coverage, not additional coverage. So all I am saying is that this wording is confusing and is false advertising. I did notice at the bottom it says "if this coverage is offered."
but that is a cheap way out, and a sneaky way out. They should be more straight forward about their contracts. Most people who buy the warranties are not lawyers and cannot read legal documents in a professional way, so I am just asking that maybe you can get them to honor what they say, and/or reword the warranty to make more sense. I have cancelled my warranty for a refund, but not till after I had half a dozen emails with customer service, and even emailing executives to no success. My ticket number *** for my warranty issue at customer service at square trade. A regional manager reiterated that my monitor was not covered by drops even after quoting to him all the wordage of the contract.
We apologize for any miscommunication regarding this warranty.Squaretrade provides a variety of warranties which include differences in coverage types and lengths. In this case the consumer's plan included Standard coverage, of which protects hardware or electrical failures due to normal use. Squaretrade works diligently to ensure these plans are properly advertised and the consumer has access to these plan details.We have since discussed this situation to the consumer and provided a resolution as an exception. We hope this is satisfactory and appreciate the consumer's patience while this was investigated.
We again apologize for any inconvenience,Squaretrade sells a variety of warranties which include differences in coverage, and they all have the same claim process as well as warranty terms and condition otherwise noted.We always welcome feedback from our consumers to improve and make the experience better.We thank the consumer for sharing this feedback with us as we will pass it on. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I know that the people that reply to such things as the better business inquiry may not have the authority to change policy, but they should be able to. They are selling warranties that are misleading and wrong. They should not even email out a form that says "accidental coverage" if the warranty is not an accidental policy. If it is standard coverage, then when it says what is covered, it should not have sentences that say "accidental drops" are covered, as it says in Section *** I know why they put it in there. Because it appears that things like drops are covered when they are not, and people like me who read the policy before hand will buy the policy. Most people don't actually use their warranty so they will likely never be caught, however I feel at this point that persuing it further would be a waste of everyone's time. Thank you for the opportunity to voice my concern. I am sorry that the business is not guaranteeing any change regarding this. But they probably should. Anyway take care.
Sincerely
On May 9, 2017, I purchased a *** At the same time, I purchased the SquareTrade 3 year extended warranty in good faith believing that my device would be covered should it malfunction. In July, 2019 my *** started malfunctioning. It was having trouble syncing with my phone, laptop or desktop computer. It would either just search for the device and not find it, or find the device just start syncing but time out. This constant action was causing the battery to wear down and need to be charged every 3 or so days. I set up a ticket with SquareTrade and sent it in on July 31. On August 7th, I received an email from them starting that everything checked out fine and they were returning it to me. I received it back on August 9th. It didn’t take me long to discover that it was still malfunctioning. Looking at the tracking on my *** I could see that they did not have any exercise (steps) to sync and it had never been synced. It just sat on someone’s bench and of course, the battery did not wear down. I talked to them again, this time talked with a supervisor. He did not know how they tested but assumed they just checked the battery after 48 hours. Of course the battery is not going to wear down, if it just sitting there unused. They said to send it back and again and he would make sure it was tested more accurately.
I did send it back to SquareTrade on August 12th, and on August 16th, I received notice that they had tested my device for 48 hours and no problems were found. I received it back on August 21st. I could see that they had synced it with some device but it did not have any exercise tracking on it. If it does not send any information, it would not take any time to sync. I did talk to a rep at SquareTrade after this, and she said they would refund the money that I paid for the extended warranty. I feel this is a big cop out to release them from any responsibility that may have.
At this point my device is still not working and has now quit connecting to my phone or computer. I am now stuck with a defective exercise tracker and seem to have no other recourse it get it repaired or replaced.
I purchased the extended warranty to assure that I would get 3 years of use from my ***. From reading other reviews I see that SquareTrade frequently uses the excuse that they could find no problem with items. In my case, they just aren't accurately testing it.
We apologize we were unable to service this product.Squaretrade uses certified technicians to complete our repairs, of whom will extensively test all products received before proceeding with service. In this case our technicians were unable to replicate any hardware or electrical failures with the product, this is why it was returned unrepaired.We understand the consumer's concern with this diagnostic and have reached out to offer a resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely