Allstate Protection Plans

The whole process was pretty easy and instructions were clear. I also spoke to a representative on the phone and they answered all my questions. My only regret is I sent my camera in the original box and then placed it into a standard shipping box. They did not return the original camera box. I was told not to send any parts like straps, batteries or disks, which I did not send. But I assumed they would ship it back in the camera box since there was Styrofoam inside to hold the camera in place. Instead, they used bubble wrap. The camera was fixed and cleaned and works again. I would recommend Square Trade and would get it again on any expensive product that I buy online.

Square Trade doesn't provide contact info for consumers who've purchased warranty coverage on jewelery sold through ***.
As a result, customers filing a claim are left to *** search for *** contact info.
My business, est. ***, is also ***. I am located in Canada, keep an online website. I have NEVER sold to *** The "***" manufacturing items covered under Square Trade Warranty is NOT found on ***, nor is it given out to persons during the claim process.
As a result, I have been receiving calls/emails for 2-3 years wanting me to fix this product.
No amount of calls to *** previous insurers or presently Square Trade has motivated any change.
I am requesting, very simply, that the CORRECT contact info for items sold by *** covered by Square Trade, to be made available to customers. This can be done by adding it into their data base.

I bought a *** warranty for a refurbished *** that had a tiny crack on the screen (which didn't affect the *** itself in any way). A month after purchase, the battery stopped working. It was approved for a claim so I sent it to them. They sent it back and said they wouldn't cover it because it had a tiny crack on the screen, which was there when they sold me the warranty, effectively selling me a product and lying about their service. I would not have bought the *** had it not been covered. If that weren't bad enough, I now get spammed on ***, ***, and online with their ads about covering everything I buy, all because I left them bad reviews. I was lied to, robbed, and harrassed by this company all because I wanted an *** for my daughter and thought paying less for a refurbished *** would be safe.

I purchased a warranty on my wife's phone through *** when I purchased her phone online through ***. The first repair we had was very quick. I was very thankful for that one. But the most recent one I have had to have done, and am still fighting with has far surpassed the limits listed in the terms of my warranty agreement. I am also getting the run a round regarding where my wife's phone is, why it is not repaired almost a week later, and why nobody will tell me anything other than some will give me a call back. I initially mailed out my wife's phone for repair on Monday the 12th of August. I have email confirmation they received it on the 13 of August the next day.

I spoke with a rep online via chat on Wednesday the 14th , as I had not received any tracking information for the return shipment for the phone. I was advised that they had to order parts, which were in, and it appeared to him the phone was fixed and being shipped out the next day (Thursday). Thursday came and passed with no information on the phone. I spoke with someone Friday morning who was going to send a information request to the repair depot for an update, I was told I would be getting a email letting me know the update. My wife also spoke with a rep via web chat (not knowing I had called) and they stated they showed no record of shipping information for her phone besides receiving it, and no additional information beyond that.

The last conversation I had on Friday evening resulted in an email stating someone will contact me within 1-2 business days. Unacceptable in my opinion. When I called today(8/18), I was told someone would call me back by the end of the day. That was around 1130am-12pm EST. Since I had yet to be called back by 6:44 Pm EST, I called them and was told the "person my complaint was assigned to was not available, but would give me a call when they were." By 9 Pm EST I had yet to receive a call back, and am now forced to file this formal complaint

Everyone I have spoken with has little to no information to assist me. The only thing they advise me on is that a "supervisor will call me back," or "I see your complaint has been assigned to someone, they are unavailable at the moment, but will call you the first chance they get. While I was told I would be refunded my deductible (which as of this compliant has yet to hit my account), At this point in time, that is no longer enough of a resolution.

My wife and I use prepaid phone service. Due to sending in her phone, (which we were told at first ti would be back the next day), I did not add time to her phone. Due to the length of the delay in getting her phone back, there is a good /high chance, her phone number will be reassigned. Due to this, we will have to update numerous different contacts, physicians, and other business in which her phone number is listed as being the primary contact number. Combined with the fact she is a mother of 5 small children and has had no way to reach out to anyone in case of an emergency (if one came up), and the fact nobody can give me a straight answer as to where her phone is, what the delay is, or why nobody will call me back like they say, some other form of compensation and resolution must be delivered upon. That is not my call as to what, but will fall solely upon *** to offer. At this point I am willing to accept a full refund of what I paid for my warranty, and a replacement phone(or funds to replace it) since it seems they may have lost the phone, but will not admit to it. Why else would nobody be able to answer me regarding it, and I keep getting told someone will call me back.

These guys are an absolute joke. They won't honor the warranty on my tv. First they said it was burn in, then they said it was damage. I have a vertical white line on my display. It is very clearly an issue with the tv itself and not burn in. I've seen burn in and this isn't it. Also, my tv has been sitting on a stand since day one therefore it could not have sustained any damage. SquareTrade offerered to refund my warranty. What good does that do me when I have a broken tv that they won't fix.?AVOID THEM AT ALL COSTS.

In Jan 2019, I was automatically charged $89 from Squaretrade. Given that I had not directly made a warranty purchase, I contacted Squaretrade to inquire about the charge. Since is was still in a pending status, they couldn't help. Several months later, I contacted Squaretrade again about what the charge was for - they couldn't answer me. I provided credit card statements to help them research the issue, but they never responded back. After a couple weeks, I spoke to someone again - on the phone thhey mentioned that they were researching the issue, and I would be contacted within 24 hours. I was never contacted again. Bottom-line, I was charge a fee for which the company can't even tell me what it was for - I believe it was a auto-renewal for a policy that I had cancelled a year ago, but they have failed to provide any explanation or refund.

I pray I never have to deal with this company ever again. My laptop is only 1 year and 7 months old and it broke. I contacted square trade along with my husband and they asked if I wanted a check for well under the cost of the laptop or to have a replacement.
I was overjoyed and said replacement.
1-2 days later they said they will not send me a replacement but instead send me a check for well under what was paid for it.
So I will not be able to have a laptop or any computer because they remit on their promises and make a profit in doing so

SquareTrade warranty is a scam!
I bought headphones on *** about a year ago. With headphones, I also bought a warranty "SquareTrade 4-Year Home AV Protection Plan ($100-124.99)"
In description they specify:
"What's Covered: mechanical and electrical failures during normal use, 100% parts and labor"
Now headphone deliver a crack in small plastic part, that made them not usable. *** was developed during normal use. Nobody hit it or dropped. I try to get warranty coverage. They refuse warranty coverage, because crack is not MECHANICAL damage. Look like this warranty is complete scam. Do not buy warranty from SquareTrade. You will never give any coverage from them. They just collect money and do not provide any warranties.

Easy and painless experience the problem was resolved quickly thanks

They have given me the runaround for 2 weeks, each person telling me something different. I do what the first one says and no response. The second person threatened to cancel the warranty because I was not happy with them ignoring the problem. I was not even mean. I am just tired. So their way to get out of paying the claim is to cancel it on the customer instead of helping. Definitely scam set up.

I would give five stars if I had spoken to the last person who handled my television problem first. I went through four people to get to him. Part of the problem was my fault not having email at home, I use my work and I called on the weekend. I had to wait till Monday to get emails, then went home called had to go to work get next email to get direction on pictures and retake them because the girl told me just make sure I get total picture of tv nothing about the Model and different views. So far I am happy with the new television. Thank you

Last year in Aug-2018 I bought *** TV from *** club and got to know about Square Trade protection on TV. Team from Sams club also informed me that this will cover accidental damage too. In the month of July my son was playing and accidentally he hit the tv screen and after that black line started coming in the TV. I tried to raise the claim with Square trade and the site denied me saying that this is physical damage.
I am confused about the marketing gimmicks that square trade is playing here and am not sure on what are we covering as part of accidental damage.
Please help.

Great customer service, quick claim payment.
Phone had back and front glass smashed and needed entire phone replaced, claim was handled with out issue.

Very prompt and fixed the problem with my tv as soon as the part arrived and convince. The technician was very knowledgeable and knew exactly the problem was once he opens the unit

I purchased this plan on December 1st 2018 for my son's ***. I specifically asked if it covered drops and accidental damage. It was for a teenage boy after all. I was told absolutely! Now time to file the claim and I find I was lied to. This plan does not cover any accidental damage. This is false advertising to sell a faulty product.

I was very satisfied with my recent interaction with Square Trade. Received courteous and efficient customer service, replacement phone arrived quickly and service was promptly restored.

It started out as a big hassle, couldn't get the online system to recognize my claim, kept insisting I had to go to the manufacturer which was completely erroneous. Finally called and reached someone who was able to process the claim, at first only offering me a % of the cost but when I persisted I received the full value. Would I purchase this warranty again? Probably not for anything under $100+ value as the time it took, over an hour, was definitely not worth it from a time:value standpoint.

I purchased a warranty plan for my kids video games. The pamphlet specifically says, "Covers accidents like drops & spills". Well, we dropped it, and it's not covered. When the associate at *** and on the pamphlet says it is. Apparently, I bought a warranty that only covers electrical. No thanks. False advertising.

On May 2019, I had filed a claim for getting my phone repaired. I was assigned a local repair shop and asked to make the expenses (approved expenses) first which *** was suppose to give it back to me. On June2nd my Claim Number *** was approved and they promised me to send the cheque for my repair expenses. On not receiving the money since few weeks, I tried calling them and everytime I call, I am been given an assurance that I will receive the cheque in one week which never happened....They never gave me my money back still and repeated calling has not reached to any positive outcome...My claim has been approved and they just say, "Finance department has not dispensed the cheque yet . Please wait for them to send the cheque....Can someone please help me get MY money back ?

Polite, courteous, friendly. Completed my claim over what I expected.