Allstate Protection Plans Reviews (%countItem)
Allstate Protection Plans Rating
Address: 600 Harrison St Ste 400, San Francisco, California, United States, 94107-1387
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Well worth the cost. No problem and very smooth process.
Following the disappointment of experiencing the failure of my high *** after less than 3 years of age the extended warranty I had taken out with Square Trade came to my rescue.
The matter was resolved by Square Trade within a day when they provided me with the option to choose between a new *** or cash settlement.
First Class Service.
I purchased a used laptop which had a Square Trade 1 year warranty I purchased with the laptop. The laptop will not turn on. The battery is fully charged and the power supply is good. I verified the *** manufacture warranty via the serial and product numbers listed on the laptop and *** warranty has expired on Jan 27, 2018. The *** warranty start date is Dec 24, 2014. I had filed a claim with Square Trade and the website states that the warranty claim has been closed and I have to go through *** warranty service. Square Trade's receipt of the laptop is listed as used under my plan. How am I suppose to get a warranty through *** if the *** warranty had expired few months before I even purchased the laptop?
We apologize for any difficulty with this claim.Squaretrade utilizes the manufacturer warranty for all eligible products, though there are several instances wherein Squaretrade will override this referral policy. This includes cases where the manufacturer has denied service, the manufacturer warranty is expired or if the manufacturer is unreachable. Since this consumer has verified the manufacturer's warranty is expired we have approved a claim and emailed the consumer with additional details. We hope this is a satisfactory result and appreciate the consumer's patience.
I had shipped my Computer for minor repair for a broke hing. squaretrade confirmed by email on Aug 1st 2019 that they have recieved my computer and repairs take no longer than 2-5 busniss day and will be returned in 2-day shipping. I did not hear from squaretrade for some days long after the estemated time they reported to me. The reported to me that the package way mislabled and sent to the wrong customer and that they are in process of retrieving the item. Days went on, and I still dont hear from anymore. I had to call them to get an update on the process and when exactly will I recieve me computer because I use it for work and It will cost me my job if I don't get it soon. They hesitated for days to let me know they do not think they can retrieve my computer back. After a month of horrible costumer service and being hung up on after being told to stay on line for management I finally spoke with management and they wanted to compensate for the insurance a mounth and the computers worth. At that point that was not enough it have been over a month and I have to call in for them to put me through a ringer just to talk to management. I need this issue resolved and I would like to be given not only the computer and insurance credit but additional compensation for the horrible situation I have been through. I am in a verge of loosing my job because of this prolonged issue and had to work outside my home and put myself in uncomfortable situations because this issue has taken so long to resolve. I am utterly outraged for the poor management and customer service I have been provided
We apologize for any difficulty experienced with this claim.Squaretrade's computer warranties cover a product up to the item purchasing price or the maximum value of the warranty, dependent on the warranty purchased. In this case Squaretrade provided a full reimbursement matching the item purchasing price due to processing errors with the claim. Squaretrade also provided a full refund for the purchasing price of the warranty in order to accommodate the consumer.While we understand the consumer would prefer a higher reimbursement we are unable to provide additional compensation, since the warranty and item price have been fully refunded. Squaretrade is unable to compensate for lost time or data, information which is listed within the terms and conditions of this warranty contract.
My name is *** and I purchased a SquareTrade insurance plan with the phone I purchased at ***.
I began to have problems with the port of the phone and since it is still in warranty, I tried to return it back to *** but, I was then informed that I had to contact SquareTrade for a replacement.
I received nothing. but a lot of running around from the customer service personnel. One would tell me that they could not send me a phone, another said that I would have to send my phone to them, another said that it would take 3 weeks to get the phone back and so on.
When I asked why I could receive a new phone since it was still in warranty, they said that this is how it is done. I am to send it to SquareTrade and that they would determine if it can be fixed or not. I asked again, what ‘am I supposed to use since I use my phone for business? The customer service agent said that there was nothing they could do.
Finally, we received a phone after many phone calls back and forth, see the call list that was created. When we received that phone, it did not connect to the *** watch and was having issues connecting with the hands free in the car. By the time we realized the issues and going to *** and back to ***, your organization withdrew $750.00 from my checking account.
We returned the phone back to the address that was provided to us in the box that stated:
***
This phone was sent *** on July 25, 2019 and it was received and signed on July 31, 2019 at 09:44 am by someone named ***
When we called the SquareTrade customer service number they told me that they had not received the phone back. I told them that the phone was sent back and that it had been delivered and signed by someone in the return center.
After several more phone calls, I was informed that the return packing slip was wrong and that there was a label that was sent to me vis email. By that time, the phone had been already shipped and signed for.
I am requesting the assistance of the return department to assist me with this issue. I followed the direction that was provided to me and I sent the phone to the return address that was on the return shipping slip. I am requesting that my money be returned to my account because I will be filing a civil suit against your organization.
It is amazing how none of your supervisors want to speak with me nor do they assist me in retrieving my money after I followed the direction of the paperwork that was provided to me.
I was told that a supervisor said that they would not honor the fact that the phone was sent to the location provided to me and that I was out $750.00 unless I send back the phone.
I am requesting that a representative of SquareTrade contact me as soon as possible.
Respectfully
We apologize for the consumers' experience. We aim to make the claim process hassle-free and always want to provide an immediate resolution to our customers. When the claim was created for the consumer, the device was not available. Therefore, we had the SquareTrade sourcing team locate a phone for the consumer.Once the phone was purchased, it was mailed directly to the consumer.We then followed up with an email with the next steps and a prepaid shipping label. In this instance, when this matter was brought to our attention, we reviewed the information that the consumer provided.We were able to determine that although the incorrect shipping label was used to return the device. Square trade understands this was in error, and the consumer was following the instructions relayed to them. Therefore square trade has issued the consumer a reimbursement of the unrecovered equipment fee via the original payment method. The reimbursement is an immediate refund. However, it can take up to 5-10 business days for the consumer bank to process the transaction We again apologize for the consumers' experience and hope that we were able to turn this experience around. Thanks
Do not buy a SquareTrade warranty. Their word carries zero weight.
I did exactly what SquareTrade instructed me to do and they promised to contact me within 24--48 hours for a resolution, which they did not.
I had to contact them and they are now telling me that they will contact me within another 48 hours.
Filed a claim on a Square Trade warranty #031102922136 in June. Was told claim was approved and would be mailed two separate checks, one in the amount of $103.07 and the other in the amount of $16.93. Received one check in the amount of $16.93 dated July 2, 2019. After approximately 2 weeks called Square Trade to inform that the $103.07 check had not arrived. Was told the check had been mailed and therefore they would need to stop payment on the check and re-issue it. Have not received the $103.07 check to date despite having called on August 21, September 5 and again on September 10. Each time was told that they would investigate and put a high priority on the investigation and I would be notified by email at [email protected] within 24 hours. I have not received any emails at all from Square Trade since June. I want the check for $103.07 delivered to me promptly.
We apologize for any delay with receiving this payment.Squaretrade has numerous policies in place to address consumer concerns should they not receive their payment. We can have these payments resent numerous times and if necessary we can also have the check resent to a different address.In this case we have voided a previous payment and resent this consumer's check on 9/11/19. One of our specialists has directly reached out to the email address provided and we again apologize for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
However I must add that five calls to Square Trade commencing in June resulted in no response whatsoever despite empty promises. It is a shame that a complaint to the Revdex.com was required before any action was taken by Square Trade.
Sincerely,
Glenn
Phone squartrade.com 4 times in an attempt to get them to honor the 3 year protection plan I purchased through Walmart.com for *** inch 4K TV that has quit working. After several phone calls and quite the runaround, and they eventually just simply refused to honor the agreement. I spoke with Zesmona, and was transferred to her supervisor Kishema. Both refused to honor the 3 year protection plan.
We apologize for any inconvenience experienced with this claim.In this instance the consumer was referred to the item manufacturer due to the device issue being within their coverage period. *** has always utilized the manufacturer warranty, as it provides multiple benefits for our consumers. *** warranties can only provide a finite amount of repairs, issues serviced by the manufacturer do not negate from this limit.If the manufacturer refuses to service the product *** can step in early, so long as we're provided details regarding their denial. We again apologize for any inconvenience and request the consumer contacts support if the manufacturer denies service. We also request the consumer notates any reference numbers or information provided by the manufacturer.
We apologize for any dissatisfaction with our claims process. Squaretrade utilizes the manufacturer warranty for all items we cover, as this provides multiple benefits for our consumers. By providing manufacture referral resolution, *** is honoring our contract, which is why our protection plans run concurrently. If the manufacturer refuses to honor their warranty, *** can instead immediately step in to assist.Squaretrade provides repair, replacement, or reimbursement as our resolution options. These resolutions are outlined within the terms and conditions of our warranty contract.Which resolution are available depends on the item and issue. Since the consumer has reached out to the manufacturer multiple times and they have refused to assist.We determined a reimbursement resolution was the best option as a one-time exception via check though this is an exception to the standard process. We again apologize for any inconvenience.Thanks, JR
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely,
Dustin
On December 16th. 2018 I purchased a Two-year warranty from the above mentioned company via a Wal-Mart retailer for my Power Beats headphones. Almost a year later the headphones do not charge or do not turn on any longer. I first went to an Apple store to see if they would fix them/exchange them, and they refused to see me in person at their store in Tucson, Arizona. I then went to Wal-Mart where they directed me to the "insurance" company Square Trade. I chatted with Square Trade in an online customer service chat where Dwayne informed me that Square Trade would not honor the two year warranty because I was still under Apple's 1 year warranty. I informed Dwayne that Apple refused to help me at one of their stores here locally, and he still refused to honor the two year warranty. I asked Dwayne "if Square Trade only covers year 2, then why was I charged for year 1?" After going back-and-forth with Dwayne for a while I informed him that I wanted to speak with a manager. A manger from Square Trade called me about 30 minutes or so later with the same result. Square Trade's answer to my problems was "take it to Apple." Something that I wouldn't necessarily mind doing if 1) I didn't pay for two years of coverage and only received 1 or 2) Apple was actually willing to honor their 1 year warranty. At this point I'm questioning Square Trade's business practices. It doesn't seem fair at all that Square Trade can sell you two years of coverage, yet only give you one year warranty and try to defer paying anything in order for the manufacturer to solve an issue. This is horrible business practice and I feel ripped off. All I wanted was an exchange of my headphones; that's it.
We apologize for any inconvenience experienced with this claim.Squaretrade warranties do initiate on the date of purchase, though we also utilize the manufacturer warranty of that product. This provides multiple benefits for our consumers, as Squaretrade can only provide a finite amount in resolutions per warranty. Claims serviced by the manufacturer do not negate from this coverage and help the plan last longer.If the manufacturer fails to service the product Squaretrade can step in earlier to provide assistance. We understand this consumer has experienced difficulty with the manufacturer, due to this one of our specialists emailed the consumer on 9/10/19 requesting more information. Once this information is provided we will override this manufacturer warranty and provide a resolution we hope is satisfactory.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. However, part of their resolution involves them sending me a check to compensate me for my loss after I've returned the product. I will not be totally satisfied until this check is received. If the check does not come in the mail I will be submitting a follow-up complaint.
Sincerely,
Leif
I had a chair that the arms came off and they gave me three options. I chose to have cash and received the check within a couple of days. I was surprised that it got here that fast. I didn't have any problems with getting these options and the check.
Amazing experience - I contacted them and recieved a response within the hour. All was settled the same day!
I purchased a cell phone from Target and bought protection from SquareTrade for $7.99 a month to be drafted from my bank. I decided to go with Spectrum and had to purchase their service. I sold the phones and no longer needed SquareTrade. I called and cancelled the account and requested a refund of 3 payments that had been taken out. I thought all was good until I get an email stating that my account had been reactivated and the $7.99 was taken from my bank account. I did not authorize this. They took it on their own accord. Now they tell me me I need to set up an account to cancel it which I thought I already had. It seems in order to stop this I will have to get a new card which is a total pain.
We aim to make all of Square Trade process hassle-free and always want to provide immediate service to our consumers. Square Trade has canceled the consumer warranty. We also have provided a full refund of the three monthly payments that have been taken out on the consumer warranty plan via check, though this is an exception to the standard process.Since the warranty was a monthly payment plan, going forward, the consumer will no longer be charged. Once the billing period ends, they will receive an email confirmation from Square Trade stating that the warranty is no longer active.We again apologize for your experience.We'll be reviewing our systems to see where we can improve on situations like these. We appreciate the consumer taking the time, and we hope we've improved your view of Square trade.Thank you,JR
A LG OLED55E7P TV set that had a SquareTrade extended warranty on it had a severe over-voltage event happen to it on 08/22/19. SquareTrade was contacted about this issue that evening, as the TV would not power-up in any matter, so it was non-functional. SquareTrade's warranty covers this type of issue and they would either repair or replace the TV set if the TV was un-repairable. At the time of the initial call, the TV repair representatives were not available, so the follow-up call to discuss the matter to determine the next steps happened the following morning. A rep in the TV repair area was brought onto the call and they required someone to be present with the set to do diagnostics, though this was not needed since the TV would not power on regardless of where it was connected to. The SquareTrade TV rep brought his supervisor on the call, who approved having the repair process started with a local vendor, Schneider TV. That local vendor requested that SquareTrade order a power board and main board for the TV, though when Schneider TV came on-site on 08/29/19, it was assumed that it would be a repair and that they would have the parts with them to do the repair. However, this initial repair visit was only to diagnose the TV, which confirmed that they need the power board and main board for this TV. Once this diagnosis happened, the parts would be ordered by SquareTrade. SquareTrade was contacted again on 08/30/19 to check on status for the parts shipment, as nothing had been received via email about the parts. SquareTrade was told that parts needed to be ordered by end of the day on the 30th and shipped out that day. No shipment emails had been received nor any notification of any kind that parts were shipped out. A USPS Priority Mail Flat Rate box arrived on 09/03/19 with the two parts, though the box was in a severely distressed condition when it arrived. Schneider TV was contacted on 09/04/19 to set up their repair visit, which was scheduled for 09/07/19. Schneider TV arrived on-site on that date and when they removed the parts from the box, they found that due to improper packaging, the power board was damaged in shipment. They attempted the repair with the one part they had and it did not resolve the issue. Schneider TV contacted SquareTrade via email after taking pictures of the damaged part and indicated the TV was not repaired. SquareTrade was contacted on 09/09/19 about this issue and asked for a status update, where they provided the update that the repair update was in process and someone would follow-up via email once the status was updated. This update occurred later on 09/09/19, which provided an email with a link to click on for supposed replacement options. Three TVs were offered as replacements, the OLED55B9A, the OLED55B8A and the OLED55E7P. The first two were not acceptable replacements as they did not have the same frame-on-glass LCD as the OLED55E7P TV has and the third set is not an acceptable option due to all of the delays that have occurred with the issue, as well as there are no assurances that any of these sets would be new TVs. A request for reimbursement of the purchase price of this TV was requested by both an initial rep and a supposed manager / supervisor, which was rejected both times. The supposed manager also offered the replacement TV as well as a full refund of the warranty value from the original warranty purchase.
We apologize for any difficulty experienced with this claim.Squaretrade provides repair, replacement, and reimbursement as our resolutions to address consumer claims.These resolutions are detailed within the terms and conditions of our warranty contract. Which resolution are available depends on the item and issue. We do our best to accommodate consumer requests, but these resolutions are ultimately determined on availability per situation.We determined, in this case, a replacement resolution was the best option as we could locate either a brand new and comparable model or better than the original product. We also utilize authorized purchasing and shipping resources for the delivery of this product to prevent concerns with delivery.In this case, we had provided the consumer with an offer link of various TV options to choose from; however, the offer link was canceled on our end. Instead, a manual offer was created since we were able to locate the consumer's exact TV as a brand new replacement. Being that we have provided a replacement resolution option and can source the consumer's exact TV, we have met our obligations beneath this warranty.Thanks,JR
Complaint: ***
I am rejecting this response because:
No compensation is being provided for the excessive delays taken in this repair, nor any compensation for this situation involving companies that cannot ship parts properly and further delaying the process. The 10 business day timeframe for the replacement is completely unacceptable and as stated before, payout is required as proper compensation for this lack of customer service as well as the repeated intentional delays done in this process.
Sincerely,
Jeff
I was amazed at how wonderful this warranty and employees took care of me when our 65 inch tv quit working!! Would definitely recommend
I purchased a TV from *** I also on the same transaction was offered warranty /insurance for an extra price, I purchased the warranty. When I connected the TV I noticed their was a bright light coming through the top. As I went to check if the light because I wasn't sure if it was part of the TV or it was broken.when I examined it I noticed the TV was given to me broken. When I tried to make a claim with square trade initially I was told to contact the location the TV came from. I contacted that location and I was told it was a warranty issue. I went back and fourth until a few weeks ago when the TV made popping sounds and crack starting at the initial site with the bright light coming through it. Now neither side wants to repair or replace the TV that was damaged when delivered to me the customer /consumer.
We apologize we were unable to approve this claim.Squaretrade TV warranties offer extensive coverage against hardware and electrical failures due to normal usage. Unfortunately, our TV warranties do not include coverage against Accidental or Physical damage; this is why we are unable to approve the claim.We understand the consumer disagrees with this diagnostic. Squaretrade extensively trains our specialists to determine device failures. This process includes a combination of troubleshooting, inquiry, and requesting images of the relevant failure. Squaretrade specialists inspected images that were submitted for this item, and due to this determined, we are unable to approve the consumer's claim. We again apologize for any inconvenience, we have processed a full refund for the warranty purchasing price.Thanks
How do you explain the claim I attempted to make when I purchased the TV that came to me damaged? When I tried to get the same TV either repaired or new equal value no one wanted to respond. I was willing to deal with the TV the way it was delivered to me until The TV became worse until it made loud popping sounds which caused the pictures I submitted.I absolutely do not agree with the decision your "specially trained techs" decided! They were not here to hear the sounds nor watch the picture in the TV blank out. Why wasn't the TV swapped out when I initially called that it was delivered damaged!? Now that the damage is worse you say it's not covered?
Complaint: ***
I am rejecting this response because:
Sincerely
We apologize to hear this item has experienced failures since it's first use.Most Squaretrade TV warranties do not cover physical damage, especially if an item has had this damage since it's first use. This would be considered a pre-existing condition and would not be covered by most warranty or insurance companies. If the item arrived to the consumer with damage Squaretrade would refer the customer to the original purchasing location to return this item. We again apologize we are unable to honor this claim.
I purchased *** - Grill from *** on 11/23/2017 with a 4-year warranty from SquareTrade. Order number *** The Grill malfunctioned today and I am asking for service or replacement. According to SquareTrade advertisement, "Once your claim is approved, give us a call and we'll schedule a convenient in-home service visit." The SquareTrade agent refused to schedule an in-home visit, and ask me to find my local certified specialized to repair the grill. They will reimburse me for the cost.
We aim to make all of the Square Trade process hassle-free and always want to provide immediate service to our consumers. Squaretrade provides repair, replacement, and reimbursement as our resolutions to address customer claims. These resolutions are detailed within the terms and conditions of our warranty contract. Which are available depends on the item and issue. We do our best to accommodate consumer requests, but these resolutions are ultimately determined per our discretion. Square Trade has approved the consumer claim for a local repair, a resolution which Squaretrade has utilized for years. This option is typically considered quicker in fixing the customers item and has been shown to have a very high customer satisfaction rate.The consumer can take the grill to one of the manufacturer's authorized service center in their area or any other certified repair location of their choosing. The way this resolution works is that the consumer will pay upfront for the repair, and square trade will then fully reimburse the consumer for the repair. Though we do offer in-home repairs for certain products, we do not currently have this resolution available for grills. Being that SquareTrade has offered a resolution for the claim, we have upheld our part of the terms and conditions of our contract and would not be able to provide any alternatives. We again apologize for the experience.Thank you
Complaint: ***
I am rejecting this response because:
1)Square trade advertise repair and replacement, not the the option of having the customer finding his own repair and reimburse.
2)What happens if the repair cost $500 and does not work and still need replacement? Would you reimburse $500 and then replace the grill? I am taking a huge risk with this approach.
Sincerely
We apologize for any dissatisfaction with the resolution provided.SquareTrade offers various resolutions for the convenience of our customers. We also do our best to provide alternate options if the one selected is not viable. In this case, the local repair was not a viable option for the consumer.When this situation was brought to our attention, one of our resolution specialists reached out to discuss with the consumer.Based on our conversation, we hope that the consumer is satisfied with the results, and we hope we were able to turn their experience around. Thank you
My camera was dropped and broken. The response for Square Trade could not have been faster or more efficient Thank so much
The process for diagnosing and resolving the issue with my smart tv was both efficient and satisfactory. Thank you for reliable and prompt customer service!
Our problem with a TV was handled quickly and to our satisfaction. Very good experience
A solar pump we bought worked for a year and a half. When it quit we contacted SquareTrade. At first they tried to get us to get it repaired. We explained that would be impossible or at best cost much more than the price of the pump. Without too much trouble they agreed to refund the cost of the pump. A check came in the mail within a week. SquareTrade works.