Allstate Protection Plans

Companies terms of service provides for a guarantee that they will fix the problem within 5 business days. No where in the document does it imply that they can take 15 business days (or more?).

Terms of service are at *** We shipped our laptop on August 12. It was received at 9:30 AM on August 14. I received no additional information until I emailed and called on August 26. At that time they said they will send in an update to the repair facility. I called next day and they said it will take 24-48 hours to get a response. At this point I was offered a refund of warranty (which I was entitled to based on the terms of service). Called 28th and they didn't have an update from the repair facility. Called 29th and no update. Found they didn't actually send a message to repair facility until 28th so the repair facility has 24-48 hours to respond.

On 28th also sent message through ***. Received an automatted email saying to contact company or use email below. There is no email below.

Called Friday 30th. This is when I found out about the 15 business days to correct. This does NOT include the day they receive the item, even though they received it early. Was told by *** that he will personally ensure it doesn't go past Tuesday. Earlier people had stated it wouldn't go past end of week, which I foolishly did not get in writing.

Called 9/2. Found out that isn't a business day so will have to wait additional days for resolution. "End" date changes to 9/6
Called 9/3. No updates or confirmation of when to expect laptop or that the "part" they are waiting for will be available.
9/3 also called *** customer service who stayed on the phone with me working through their process for 75 minutes. Was told they would call back. *** is also going to research this since they sell the service.

At this point my son has been without his laptop since 8/5 (took time for shipping container to get to us). Given the changing dates, I have no faith they will either fix the laptop on time or if they do that it will be fixed right.

If I had known they could keep the laptop for 15 business days after they received it, I would have never purchased the contract and I would have simply self insured.

My claim number is *** The laptop they have is

07/28/19 I contacted SquareTrade because I had bought an ASUS ChromeBook 64 GB through Amazon, got the extended & accidental warranty with SquareTrade and needed repair. I had dropped from about 1.5-2 ft the ChromeBook while lid was open and it landed on my carpeted floor. The left hinge became bent and would not close correctly. Because I had a warranty, I contacted SquareTrade (***) and they sent a box & paperwork to send in. I sent it on 07/31/19, which I had been using for several days and found no issues with it but the hinge. I answered their questions on the paperwork (made copies) they sent me, and informed that I saw no other issues.
On 08/14/19 I received back and saw that one of the rubber feet on the back of ChromeBook was missing, the back was scratched and sticky & that they put a new motherboard in. I contacted them about the missing rubber foot. Spoke with Sean and he told me to look for the part and they would reimburse me. This upset me due to the fact that this was their poor handling and they should address. He then informed me that they would send me the part in 7-10 days. However, that evening I discovered in setting up my ChromeBook that I ran out of space with loading my apps. I discovered I had about 23 GBs and not 64 GB. I spoke with someone by messenger on their website and was told to contact them in the AM the following day.
On 08/15/19 (Claim # 046996222132) I called SquareTrade & spoke to TJ and then was transferred to IT (Rodney). I explained my issue of the missing rubber foot and the GB. I further expressed concerns as to why they would take the motherboard out since there was no issue and further concerns of my vital information on the motherboard, as well as concerns that they may have been purposely cheating me.
I expressed several times my concerns of the trust & honesty in their workmanship and that there can be information on the motherboard that can be stolen and used for criminal nature. I was informed that they would have the item shipped back to them, which they could then address the motherboard & the missing rubber foot. I used the box the item came in & printed out the prepaid slip, which item was sent out 08/15/19. I completed the paperwork (made copies), which documented that the bottom of the ChromeBook came back sticky and there were scratches around the area of the missing rubber foot, as well as that I want motherboard with 64GB and did not know why they removed original.
While ChromeBook was with SquareTrade, I received emails from Kelvin regarding the missing rubber foot and he stated that I needed to get rubber foot myself and they would reimburse. I responded back that they caused the issue and needed to correct themselves and that they had my ChromeBook, so they can address. On 08/20/19, I received another email from Kelvin and he again told me to order missing rubber foot and then sent me to a link on Amazon. It should be known that the missing foot & hole that it goes into is round and they send me to a link of square feet. On this same day, I responded back expressing concerns of the email response and that it is their responsibility. I suggested they contact ASUS regarding the missing foot. I never heard back & then on 08/29/19 FedEx delivers to me my ChromeBook, which now my ChromeBook came back with 2 missing rubber foot pads and one screw on the back that would be hidden under the rubber foot pad. I started my ChromeBook to check the GB and it showed it to be 53 GB and not 64 GB.
On 08/29/19 (Claim # 021270422132) I called to complain and have rectified. I spoke to Marshall of the concerns and then spoke to IT (David). I was told that they requested for me to get the rubber foot pad, which I again expressed that I responded back to Kelvin's email and this is an issue they caused and they need to fix. I mentioned the link and asked why they would send me to square foot pads. I told them that I never got a response back from Kelvin. I also informed that I had recommended they contact ASUS for the part, which I had contacted ASUS too.
I have contacted ASUS and been told that they didn't have the foot pads and the entire back panel would need to be bought...still price unknown...but then told that they may be able to send 2 rubber foot pads & a screw which I am still waiting for status. SquareTrade has told me to contact ASUS and get the cost.
This is unacceptable as they caused the 2 missing rubber foot pads & screw, and so they need to take the steps to obtain the item, not me. I did speak to ASUS about the GB of my new motherboard and was able to confirm that it looks like I have a 64 GB & that around 10 GB is used by the operating system, which would not be seen in the available count. David was correct, however I am so concerned as to why they removed my motherboard in the first place. David stated that at times in fixing parts, other parts can be harmed. I don't know if this is the fact, but if they ruined my motherboard and they replaced, why then can't they replace the rubber feet when they lost them? Further my warranty covers damages.
I am completely dissatisfied and concerned about their work performed, questionable honesty and not fixing the issues they caused by their doing.

o, Customer Service.
This is the first of many documents and letters I'm writing to you until this matter is resolved. At this point, I am very displeased with which this repair was handled. In my 35 years of customer service, I have never seen, nor experienced such disdain regard for the kind of "quality" service that you have offered to me. I tried, to my chagrin, to be impartial when I read some of the reviews that many posted as to their experiences with Square Trade Warranties. I tried to look at as that some customers didn't understand the warranty policies or verbiage of what can and cannot be repaired. I also looked at the fact the companies such as B& H Photo Video would not recommend any company unless they are or would be up-to-par on service and customer relations. And besides the many years, I have paid for warranties on various items and never filed any type of claim until now tells me it was money wasted. I entrusted monies with Square Trade over the years hoping and trusting that Square Trade would not only value me as a consumer or customer but take the lead in showing honor and keeping the promise that so many of us knew or "thought" Square Trade would, in being honest.
The type of work or service that you rendered is a reflection of the company's character and values-0-. It also shows me how the parent company of All-State views anyone who would purchase such warranties as just a profit percentage. Therefore I am expecting that this matter is resolved by means of reimbursement for the warranty as well as the price paid for the *** I don't want a refurbished, reconditioned or repairs done to the existing piece of junk you sent me. YOU HAVE 3 DAYS, in which to refund me or have *** send me a NEW ONE!!!!!!!
And please don't patronize me, I have heard it all.

I was suppose to receive a check of $400 but its almost a month now have not received yet and twice I was told to wait 7 to 10 business days. 2 times talk over the phone and 3 times chat didnt even help me. Also an amount of $400 is being send via *** with no tracking. So basically never received the check first time after calling 10 business days they had to cancel the check than was promised that another check will be sent but no tracking. So now basically there is no insurance on my unit also never received by check.

I bought 2 phones from *** and I got insurance on both of them through square trade I broke one of my phones and was told to send it to them and I would either get a replacement phone or my phone back fixed within 24 hrs it is a business phone so I asked if there would be anyway if I could get a replacement before I sent it so I could still get my phone calls and texts I was told no but I would have a phone within 24 hours of sending it off it has been 24hrs and I still do not have a replacement or my phone back I am missing business call and text that could be yeilding me more money for my company not only that but I was charged almost 140 dollars for my deductible and now bwing told I might have to wait on my phone tell sept 4th thats another week without my phone I asked if I could get a replacement sent to me and they told me I had to wait for an email from there tech people to find out if I could get a replcement by tomorrow stell have not recevied an email or a phone and they still got my deductable money..

I purchased an *** mini 4 with Cellular on 12/17/2017 from purchasing power. The *** lost its connectivity I took it to *** stated that the *** would have to be replaced due to hardware issues. I later contacted square trade and filed two claims. The first claim was denied due to I was unable to take find my *** off so I called back and they assisted me with taking find my *** off. I sent the *** off again then it was returned Friday. I contacted the company they said the claim was denied due to damage. I have pictures that I took of the *** before I shipped it there were NO damages on it and when it was sent back why wasn’t it noted of the damages then so in between me shipping it back to your company it was damaged now I am being punished for the company error you for my product being damaged which isn’t my fault. I was promised that a manager would review and look over the claim both times and that I would be contacted back within 24-48 hours I have yet to have received a email or phone call back from Square Trade representatives as of 08/26/2019. I spoke with *** number *** pm on 08/23/2019 and I spoke with *** I have pictures of the *** before it was shipped with No damage.

Purchased a iPhone on 6/13/19 on Ebay, also purchased a standard square trade plan on same day. Purchased a upgrade accidental protection plan from Square Trade; for iPhone 7 on 8/4/19 (this plan was for . Dropped phone on 8/5/19. Though I dropped the phone, phone continued to function. On 8/15/19, phone was unable to allow me to unlock or shut down to reboot. On approximately 8/15 or16/19. I made a online claim to square trade. When making the claim I accidentally put the wrong day ( put the 8/3/19 down when the phone dropped. When contacted square trade about claim. They indicated that plan wouldn't cover repair of iPhone since when initially purchasing the iPhone, phone only had the standard plan (which doesn't cover drops or liquid damage). I explained that a accidental protection plan was purchased on 8/4/19. This would cover and protect iPhone from drops, liquid damage for 5 yrs. I sent a copy of the phone purchase date along with accidental protection plan to square trade on, they confirmed recieving it on 8/17/19 ( email indicated that I would receive a email in 24hrs on what the next step would be). Each time I would check the status of claim, square trade personnel would indicate that iPhone was still tied to the original protection and not the accidental plan. Finally got iPhone *** # attached to the upgraded accidental plan (previous, *** # was still attached to the standard plan). On 8/25/19, inquired about the status of the claim. I talked to a supervisor Hanif. He indicated that iPhone wouldn't be repaired with the existing plan due to "pre existing conditions ". The indicated that since a date was stated on the claim was the 3rd and the plan was purchased on the 8/4/19. I tried to remind him that I had previously stated to square trade personnel that the date of damage that originally recorded was in error. Also informed him that the claim was not started till the 15 or 16th. Prior to that, the phone was working. He indicated that I recieved a email on 8/21/19. He said the email would informed me, that since phone had pre existing condition; that it wouldn't be covered. I checked my email for the 21st from square trade, didn't notice anything from square trade since 8/17/19. While going through this, he asked me to check my spam mail. I informed him that I couldn't see any email from square trade. He then stated that he forwarded the email. When I checked it. It was dated 8 /28/19 at 830 pm. I informed him that this email was from today's date. After going back and forth reminding him that I had repeatedly told square trade personnel that I had mistakenly put the wrong day down. He informed me that he had resent the email. It is clear that is a different one that he had sent previously..

I sent my computer in on July 27th, it was received July 31st. It just arrived at my house yesterday, AUGUST 26th! I had to call on August 12th for an update because I had not received any information - the call center worker was polite. I am not happy that my computer was gone for a month. If I had known it would take that long, I would have insisted that square trade pay for a local shop in my city to fix it. Other than an apology for the wait from the call center worker ( thank you and I know it's not your fault) - Square Trade didn't offer any tangible apology for having my computer longer than the advertised " we will fix it in 2-5 days”. Also, my laptop and power cable were was sent back with very sticky peeled off sticker goop on them. Hello, take a second to wipe things off. Now that my computer is back it is running sluggish. It takes programs and browsers more time to load. I restarted it 3 times and that hasn’t helped.

On Aug 18, 2019 I opened up claim *** for my Garmin Vivoactive 3 watch because of excessive battery drain. The battery only lasts for few days whereas before it could run for a week or more without a recharge. I have spent nearly 3 weeks going back and forth with Garmin support and trying all the troubleshooting steps they provided starting from basic ones and going all the way to a hard reset. Nothing we tried resolved the issue and Garmin support said the watch has to be replaced but since it's out of warranty I would have to pay a fee. That is why I bought SquareTrade protection, filed the claim with you and sent the watch to you guys only to find out today (Aug 26, 2019) that it has been sent back without any repairs and that the repair center ran "diagnostics" and found nothing wrong.

I find that hard to believe since Garmin who is the manufacturer of the device ran out of options and determined that the watch has to be replaced. Also, I just contacted Garmin again to see if they provide any diagnostic utilities to 3rd party repair shops and they said no. So I am not sure what diagnostic test your repair center ran but it's not provided by them and is probably some generic test which is most likely not even designed for this product.

I called your customer service and the only thing that I was told could be done is for me to send the watch back to the same repair center but this time with expedited shipping back and forth. This is not acceptable since if the only thing that the repair center does is run some unknown diagnostic then it will be the same exact result and I have already wasted over a week and had to go without my device.

This is unacceptable. Per Garmin support the device needs to be replaced.
That is the resolution I want from SquareTrade and/or reimbursement for the cost of the device so I can replace it.

I unfortunately broke my iPhone 7 back in June 2019, but I luckily (or so I thought) had coverage thru SquareTrade. I started the claim process and decided to replace my phone and pay a $129 deductible. They sent me a comparable phone in a short amount of time and I returned my broken device to SquareTrade within a week or suffer a $700+ charge. I wasn’t very comfortable with how they went about customer service and decided to cancel my plan with them shortly after getting my new device. I opted to start coverage thru my carrier Sprint.

Within a week after receiving my “new” (or new to me) device the volume buttons did not function. At this point I also noticed the battery life was fairy short. After looking in the settings I found the Battery Health was at 80%. FYI - Apple recommends replacing the battery at anything below 80% health. This was worrisome but continued to use my phone and could still use most of its function and change the volume on the screen instead. However another week or so later the phone’s lock / power button stopped working as well and the only way to turn the phone on was to simply plug it in if it was turned off. At the beginning of August my phone restarted on its own and never could fully boot up. It stayed on the Apple screen and never could fully boot up.

Now with Sprint’s coverage, I file a claim with them and bring my phone into the Sprint store. They ship it to Apple and I wait almost two week to hear back. Sprint calls me last Friday, 08/23/2019, and informs me that’s Apple cannot repair the device. In short this means I have two options. Either pay $199 (another deductible) and replace the device again or upgrade my phone and add approximately $30 per month to my bill for the next two years....a bill which took a great deal of time to get lowered.

I do not think it is fair for me to pay another deductible to replace the replacement phone I received from SquareTrade or be forced to upgrade when I am relatively happy keeping the price of my monthly bill where it’s at. The replacement was clearly a used / refurbished phone that only lasted 1-2 months and should not have been redistributed to another customer after paying a $129 to replace their original.

I am seeking a refund for the $129 deductible I paid or a credit to the deductible I have to pay to Sprint for another replacement phone.u

On July 29th is the day the company received our computer for repair. The warranty guarentees a 2 day turn around, after many times chatting on line, calling and email they finally respond in writting on August 16th saying they are waiting on a part. On August 20th after we emailed again, they replied that they appologize for the delay but still no part and because they werent able to service the unit within the promised time, they have refunded the amount of the warranty free to us and we will be getting a check for 109.99, (still till today no check). On August 21st, we received another email stating that the repair center was unable to source the graphics card and the unit has been deemed irreparable, we called them immediately stating that we dont want the 499.99 check you are proposing, we want our 2500.00 high grade alienware gaming computer back so that we can source the graphic card. they said they were going to send a note right away to state we want the return of the PC. On August 23rd they set another reply to yet another email we sent stating we want the computer back saying if it isnt already salvaged we will try. How can it be salvaged ? we told you the same day you said it was unrepairable we want it back. Now noone will even call us back. All we wanted was the PC and check. today in the mail comes a tiny box with one part to the computer, we are assuming it is the memory and storage component. This is absolutely ridiculous. they refuse to return what I have purchased and has not sent back the warranty money as they promised. I have every email

I bought an extended warranty for a rolling cart at Office Depot. The item is still within the warranty period, and broken. The website to start a claim is not functional, customer service sends me back to the website, and when I tell them it is not functioning, they promise an email to arrive in my inbox that never arrives...now I can’t find a direct number to call their customer service at all.

On Oct 3rd 2016 I purchased a Samsung TV on Amazon.com for the amount of $1227.90. I also purchased a four years protection plan from Square trade Inc for the amount of $137.32.
On Aug 24 2019 I filed a claim for my TV for a repair because my TV has a lot of vertical line on the screen and my claim number is *** After an exchange of conversation to Square trade customer service and TV technical support by phone and email, I followed their unsuccessful instruction on how to reset my TV. Then Square trade technical support asked me to provide photos of my TV including Model and serial numbers.
On Aug 25 I received an email from Square trade to tell me this
"After an examination of the pictures you provided, we have found clear indication of physical damage on your television. While mechanical or electrical failures are characterized by vertical or horizontal lines, physical damage, such as screen cracks, are characterized by jagged, curved lines or spiderweb lines, or black blotches on the screen. You'll see that the issue with your television is: Multiple direction lines or diagonal lines on screen. We have also highlighted the damage in the attached picture.
Because our TV protection plans only cover mechanical or electrical failures that are not a result of physical damage, we will not be able to approve this claim. Feel free to view our Terms & Conditions for more details.
If you would like to talk to a specialist about this, please contact us at ***. You can also request a prorated refund of your protection plan. Our TV specialists are available Monday-Friday from 5:30AM–6:00PM PST, Saturday from 6:00AM–6:00PM PST, and Sunday from 6:00AM–3:00PM PST.
Thanks"
I was SHOCKED because My TV is repairable but Square Trade did not send anyone to come to my house to troubleshoot or testing my TV as they promised. all they did is call me or send an email to tell me how to test my TV then offer a prorated refund of my protection plan because my TV has a physical damage .what is the physical damage they are talking about ???
This is a scam business I feel I got a ripoff by Square trade In

Filed for a replacement. They sent me one.they sent me a broken one and had to send me another.
They received my old device past the 7 day mark and they charged me 750$.
On 8/20/2019, they received both malfunctioning devices and confirmed that with me and processed my $750 refund back to me. They told me on 8/20 that I would get my refund in 24 hours.
It is now 8/25 and I have not received my refund.
Spoke to them on 8/22 and they said it would be another 24 hours or so.....
Spoke to them on 8/24 and they said it will be 24 working hours now.

Upon purchasing an item through *** we were offered a warrany through Square Trade. When reviewing the Terms and Conditions of the warranty prior tonpurchasing it, they state the warranty covers Accidental Damage such as drops, spills, etc. After 6 months of owning the item, a coworker caused it to drop and break. I submitted a claim and was advised that my damage was not covered due to it not being a mechanical issue. The Terms and Conditions are misleading and do not advise that the Accidental Damage is part of a separate purchase. (refer to

Filed claim for defective battery in cell phone. They asked if the screen had a crack and I replied it did have a small crack. They then said that voided my claim and contract.

I shipped a brand new laptop to Square Trade nearly five months ago they lost my computer. They sent me a used computer twice I asked for a full refund of my computer I purchase from QVC for $731.88. I spoke to several people Managers/ Supervisors and I still have not received my computer. I was just told by a Supervisor that he could not refund me for Taxes. I explain their policy does not apply to my case because they would had to try and fix it but since it was worked on I an asking for the full amount so I can re-purchase this computer. I was offered $649.00 which I declined. I want the full amount I paid.

I purchased 12 protection plan for 12 outdoor brick lights. After 10 months, 3 out of the 12 didn't work anymore. I tried to replace the batteries but found out the batteries contact appeared to be rusted. It could be due to the water or moisture. Squaretrdte told me that this was not covered due to water damage. The item has a description of "Solar Brick Landscape Path Light*** Waterproof, Outdoor Use, No Wires or Plugs - Rechargeable Battery Included". Squaretrade sold me the plan the same time when I purchased the items from *** This item is for "Outdoor Use"! Of course it will be exposed to sun, rain, wind and snow. They sold the warranties to me knowing what products they were. And now they declined my plan said ti was due to water damage!! It's OUTDOOR USE!! That is so unacceptable business practice!

Sent in my $2000 laptop for repairs and they sent me a replacement with significantly lower specs. The laptop I have now could be bought for $1200. I feel like I have been cheated. They sent the replacement laptop in a box that explicitly stated the laptop had a *** processor. Upon opening the laptop and checking the settings it is a 7th generation ***. The fact that the box was misleading makes me think that SquareTrade was trying to trick me. I called two agents and they could not do anything about this. I was not able to be reimbursed for my item, which would have at least allowed me to buy back my old laptop. Now I'm stuck with this piece of garbage thanks to Square Trade. Their policy states they will replace or reimburse you for your item if it cannot be repaired. What they do not say is that the replacement will be of "similar quality". BUT in an email they had sent me regarding the replacement, they say the replacement will be the same make and model. In addition, under the terms & conditions they state that they will "provide a refurbished replacement product only upon your request". I had no choice in receiving a replacement and have since asked for a reimbursement instead.

I purchased a warranty through walmart with squaretrade. I was told that the warranty would cover the product in its entirety if it was not working properly after purchase. This is in regards to a pocket mod for my daughter. It quit working and I called squaretrade to get a replacement or have it fixed. They stated that it did not sound like it could be fixed so they would replace it with something comparable. I bought the product on clearance and paid 59. I was emailed that since they could not find one for that price, they would issue me a check for 59. The replacement value is 250. I informed the rep of this and that 59 would not replace it. I was told that since I got it as a discounted price, they would not replace it. The rep was very rude and a resolution was not made. The rep said they would only give me 59 and I was out of luck on the replacement. This is a scam and a joke of a warranty. I was told that if you buy something on sale, they only cover the purchase price and not the actual value. This is a dishonest and troubling practice.