Allstate Protection Plans

I purchased a product warranty from *** when I purchased my Television. The warranty was through Square Trade. Five months after having my television a power sure destroyed my television. On the brochure for the warranty I purchased it stated it was covered for power surges. It is one of their main bullet point selling points. However when I tried to file a claim they refused. They claimed that their policy doesn't cover strong power surges and there was nothing that they could do for me. I tried disputing that with evidence from their brochure that said they cover power surges, but they refused to hear me. They stated it is a home owners insurance issue and they would not be able to help me. I asked what was the point in purchasing a warranty to protect my products from power surges if they won't cover my product when a power surge happens, and they only offered to refund my warranty price. There was nothing more that they would do. I feel lied to and cheated. If I have to defer to my home owners insurance when their products they insure break then why do they sell me a product I cannot use. I have my receipt, and warranty brochure still. Their is no reason they cannot do as they claimed.

What good is buying the insurance when they tell me to go to the Manufacturer. I will never buy the extended warranty again.

Great timely service! Took time to resolve problems! Great Customer Service.

Great service and fast at repairs. This is my 2nd time with a claim. No complaints. Definitely recommend.

they representative that helped me was so helpful and willing to resolve my issue.

Excellent service, exactly what I was paying for, and very easy working with them.

Thank you for trying to fix my devise, well I guess it was worse than I though but I still like the action you guys took from the beginning. Thank you for the action on your part from the beginning.

I purchased an extended warranty for a waterfall pump through Amazon.com. The pump failed after the two year manufacture's warranty but is still under the four year extended warranty purchased through SquareTrade. I have submitted a claim however they, SquareTrade have offered no reasonable settlement. There are no repair companies in my area for this type pump. SquareTrade insists I must submit an email/letter from a pump repair company stating the pump cannot be repaired. I have written the seller, HalfOffPonds for assistance but since the pump is out of the manufacture's warranty there little they will do.

On July 7, 2018 my then fiancé and I purchased *** Samsung television from target. It was on clearance because it was a display model. We were a bit hesitant in the purchase but the store representative assured us, that it would be considered just as a new purchase. But because of our hesitance we purchased an extended warranty through Squaretrade for $49. When we got cable installed in late June of 2019, we noticed that there was an issue with the HDMI port. So we started a claim with Squaretrade. This process began with my wife filing on the website, and responding to emails, for a couple of weeks. They said they didn’t have the receipt. So she uploaded it. Then we didn’t hear anything. So I took over the process on 7/4, and spoke with Jovan about the issues. He said I had to be present with the tv so I had to call back. Through some personal things, I wasn’t able to return a call u til 8/7, and spoke with Hakeem. Again, he said they didn’t have the receipt, and kept saying that the tv didn’t match the warranty. After straightening all of this out, my wife submitting another recipes to another email, he said a TV tech would contact me within 2 days. On 8/13, I got in touch with Alex, a tech. We went though all of the troubleshooting, again explaining what the problems were. After an hour of this, he said he would send an email and I was to submit a video of what the tv was doing. I submitted the video to the email sent, twice... never heard anything again. 9/6, So I went through the chat feature on the website. After 20 minutes only to find out they don’t have tv issues over the chat. So I called again on 9/6, to find out what the hold up was. Again, they don’t have the receipt. They have no clue what went wrong. They apologize for the inconvenience, and assure me that after responding yet again to another email with the receipt we will get this straightened out after 24 hours. This is unacceptable. I will never use this service again. I have spent more in time trying to get this handled than it is worth.

Fantastic service, quick delivery of my replacement phone. Thank you sooo much!

I purchased a laptop from *** August 2017 and purchased the Square Trade extended warranty. On August 13, 2019 with the warranty still in effect, the screen developed a pink/discoloring over the entire screen making it almost impossible to use. I contacted Square Trade and sent pictures and assured them the screen is not cracked and the laptop has not been dropped. I was told they could see by the pictures there was something wrong with the screen and it was not cracked and instructed to send the laptop and power cord in for repairs which I did. I received an email from Square Trade on August 28 stating there was nothing wrong with my laptop or the screen and they were sending it back. I received the laptop on September 5 and the screen now has a green discoloring over it and has not been repaired at all. My power cord was not returned to me either. I called the company and they basically accused me of lying about sending the power cord in with the laptop and ignored the fact that the laptop has not been repaired. I am concerned about getting my laptop repaired or replaced since Square Trade fraudulently has stated they don't think there is anything wrong with it and that only "if" they decided I sent my charger to them they will look around for it. I am concerned that they have fraudulently sold a warranty for a product they do not plan to repair and furthermore, I believe they did not make an attempt to repair it in the first place. I would obviously like to have my laptop repaired or replaced per the warranty and want my power cord/charger also returned. I am concerned about the validity of this company and their business practices.

Very fast with my claim. Easiest way to file a claim!

Covered our broken iwatch screen, was a straightforward process. We have all our electronics covered and will continue to do so. Reasonable and fair insurance. See lots of one star reviews so hope my experience was the norm and not an outlier.

I purchased this plan on Feb. 6,2019 from *** when I bought a TV for my daughter. I specifically asked if it covered drops and accidental damage. I was told absolutely! Now time to file the claim and I find I was lied to. This plan does not cover any accidental damage. This is false advertising. I told them that is not acceptable to have someone acting as an agent from the selling their plans and then when it is time to use it they do not honor it. They willingly take our money and letting their agent provide incorrect information to make money

I bought a tablet from *** along with a $30, 2 year warranty from square trade. On Sept 1 my granddaughter dropped and cracked the screen on the tablet. On Sept 3 I phoned square trade to have a replacement sent. I was pressured to accept a $61 pro-rated reimbursement, to which I rejected. The agent then told me that I will be receiving a return label to return the item for replacement, and upon receiving it I would then be sent a replacement. Not 15 minutes later I received this email:
________________________________________________________________________________...⇄ /> ***Claim: *** Hello Charles,

Good news, we’ve approved your claim. However, we could not find an exact replacement or model that was comparable to your current item. Therefore, we’ll be sending you a check for the purchase cost of the item instead to the below address:

Name : *** LAWRENCE ST. NE WASHINGTON DC 20018

What happens next?
1. You’ll receive an email asking you to sign an Affidavit for Reimbursement
2. Once you sign, we’ll process a check and send it to you***
________________________________________________________________________________...⇄ />
I called square trade to complain about this deceptive email stating no replacement could be found. The item has been in stock at *** from the date I purchased it, up until today, Sept. 4, 2019. I called the corporate office and complained to the agent that the item is in stock, so why was my claim for replacement changed to reimbursement? Their response was that on Sept. 3 the item was out of stock. My response to that statement was, "that's a complete lie, the item has never been out of stock"
I was put on hold again, only to NOW be told you signed the reimbursement document so we cannot change your claim to replacement. Square Trade changed their story 3 times against my claim, and the tablet is still available to purchase from *** I feel cheated and lied to because I would not accept the original offer of $61, then lied to a second time about the exact item being out of stock, then lied to a third time stating they could have changed my claim back to replacement if I had not signed the reimbursement document. I was told initially that I had no option but to sign the reimbursement document or receive nothing in return, and now that became their excuse to deny me the replacement tablet. I spent $105.99. $69.99 for the tablet and $30 for the 2 year warranty.

Courteous, knowledgeable staff with a timely resolution! When I originally purchased the agreement with our TV 4 1/2 years ago, I didn't realize what a value this would be. I won't hesitate to use Square Trade for any future electronics purchases!

I had a great experience. Refund was issued immediately. No complaints what so ever. This is the second time I had to use this insurance and both times were great.

The response was quick and painless. We were able to resolve the problem in a few days. Everything was perfect

I PURCHASED A BROTHER PRINTER AT STAPLES AND BOUGHT THE WARRANTY PROTECTION PLAN FROM *** IT WAS BOTH PURCHASED 03/12/2017. THIS SAME DAY I REGISTER THE PRINTER ON *** WEBSITE. I SUBMITTED THE PURCHASE RECEIPT ON THEIR SITE. WITHOUT THE PROOF OF PURCHASE RECEIPT SQUARETRADE WILL NOT REGISTER THE PRINTER. SQUARETRADE ACKNOWLEDGED THAT THEY RECEIVE RECEIPT AND THAT PRINTER WAS REGISTERED. NOW 09/02/2019 THE PRINTER NEEDS SERBICE, ITS NOT PRINTING CORRECTLY AND TONER EXPLODED INSIDE PRINTER. I TRY TO FILE A CLAIM WITH SQUARETRADE ON 09-02-2019, THEY'RE STARTING THAT THERE IS NO RECEIPT ON FILE AND I MUST PRODUCE IT IN ORDER TO FILE A CLAIM. IT'S BEEN PAST 2 YEARS, I DO NOT HAVE IT ANYMORE. I CONTACT STAPLES AND ASK ABOUT GETTING A DUPLICATE RECEIPT. AM TOLD SINCE PURCHASE IT PAST 2 YEARS STAPLES NO LONGER IS ABLE TO PRODUCE A DUPLICATE RECEIPT. STAPLES ALSO STATED THAT SQUARETRADE IS TRYING TO AVOID FILING AT CLAIM. STAPLES ALSO GAVE ME THE RECEIPT #, STORE NUMBER, DATE OF PURCHASE, REGISTER #, TRANSACTION #, AMOUNT OF PRINTER, AMOUNT OF WARRANTY AND SAID THIS WILL ALLOW SQUARETRADE TO PROCESS AND FILE A CLAIM. ALL THIS INFORMATION IS WHAT RECEIPT SAYS, STAPLES STATED. SQUARETRADE IS REFUSING TO ACCEPT THIS, THEY KEEP AVOIDING FILING A CLAIM TO FIX OR REPLACE PRINTER. I SPENT 6 HOURS YESTERDAY ON PHONE BETWEEN STAPLES AND *** I PAID $54.99 FOR THIS 3 YEAR WARRANTY. I PAID $449.99 FOR PRINTER BROTHER, MODEL ***. SQUARETRADE NEEDS TO REPLACE THIS PRINTER OR REFUND MY THE COST OF THE PRINTER AND WARRANTY. I'M A CANCER PATIENT AND SUFFER FROM CARDIOMYLOPATHY WHICH IS A HEART DISEASE. THE STRESS THEY ARE ME IS HORRIBLE.

I usually renew my warranty every year in April! I was never notified as usual with an email reminder to renew my iPhone warranty! I never received an email to remind me renew my warranty! Now it’s expired! I feel that this is SquareTrade’s fault when they never sent me an reminder email to renew!