Allstate Protection Plans

During a recent move, I dropped my phone and ever since that time had nothing but problems. I called Square Trade and they immediately sent a replacement phone, along with an envelope with a pre-paid label for return of the old phone. I was impressed and will be remembering this experience favorably. The only issue I can site is they did not mention that my phone was not available for replacement and another selection was sent. Okay, I'll deal with it.

Glad I purchased the potection. Easy online process for filling a claim. Received my *** credit within minutes. Purchased a new one and had it within two day. Simple as that.

The bed didn't ship originally with right parts. Emailed them and they sent everything pretty quickly. It's better and sturdier then original. Son is very happy with it.

Square Trade repaired the item. Their shipping to me with the initial box took 4 business days not 2. There is not a staffed *** location in the small town I live in so had to drive 50 miles to ship it back mainly for the receipt. Returning the object took 1 day longer than expected. Expected time to be without the item was 1 week, took 2 weeks to receive it back. The techs I spoke with were knowledgeable and nice. Repair was done as promised. My only complaint is the slow shipping.

I filed a claim and I was told to contact the manufacture warranty. I spoke with *** and was told to call *** the claim would be processed by SquareTrade. . After making five phone call and and after speaking with a supervisor I am still being told to file the claim to Manufacture warranty. The supervisor *** did not office to fix or replace my item just a refund. Now I have to order a new Bluetooth and this is inconvenience. I am requesting a refund back for the shipping and applicable taxes. I spoke with *** and one name I did not get. They never offer to repair my Bluetooth just a quick we will get her off the phone. Since, the plan was not honor in repairing or trying to repair my Bluetooth I am requesting a refund for the plan and shipping because I now have to order a new Bluetooth. I spent over 2 hours with what should have been a simple claim because the volume on my Refurbished Bluetooth stop working. Thanks

The warranty on the cell phone came very fast, even before the phone was received. I did contact *** and everyone was very willing to help. I would definitely consider purchasing again from them.

I was very satisfied with the Square Trade people. They promptly answered my phone call and emails too. The one thing I was not happy with is that I was told my tablet which I wanted to have repaired or replaced they said they could not. So the sent me a complete refund on what I paid for the tablet. And it was sent with in 2 weeks of me contacting them about my problem I was having with it.

Prompt response when I filed the claim to repair the notebook computer. Because they did not have a replacement available, they sent me a check for a new one.

I purchased a warranty plan with this company and they will not honor it

Filing my claim was simple and the recommended repair shop was great to deal with.

I always get this policy and have never used it. This was the first time I had to use it and it took about 15 minutes of that for the whole thing to be completed fully and approved. I was shocked and very happy that I opted to purchase the extra protection. I can say my process was very easy too because I do keep up with my receipts and product serial numbers.

The people I dealt with were professional and explained the procedure I needed to follow to use the insurance on the office chair we purchased. They made it easy and worth the effort.

We had purchased a laptop from *** and also purchased the square trade warranty. We were able to send it in and had it back with in the week
It is working fantastic and couldn't be happier. The only complaint I have is the hold time to reach a customer service representative could be shorter.

I ve bought a PS3 controller from Ebay for my grandson. One month later, the toggle stick was getting stuck on the forward position.
1. Filed a claim with square trade. They've stated that its under the manufactures warranty.
2. Sony Playstation stated that I needed a receipt stating the store location, time and date.
Told them Ive purchased from Ebay. The receipt is not accepted. Call square trade...
3. Chatted with squaretrade... told me I need a document from Playstation stating that they will
not honor the manufactures warranty.
4. Called Ebay, they told me to call Playstation
5.. Called Square trade... forward my call to a different department. They said Ebay is not a
"registered store to sell their products". But I can send the controller to them and its not
guaranteed the service department will fix it. They might just send it back
5. Called Ebay, told me to call square trade
6. Filed another claim, chatted... person said they will cover it, best to call to do claim...
7. Finally, Square trade covered it, they did not pay me the amount spent! They told me I can
keep the controller (grandson just has to pull toggle back down)
This ordeal took 2 days to finally get settled.
Usually I do not have any problems with Square trade, but.... I rated it 3 stars.
Grace

I bought *** Set of 4 Tablet w/ SquareTrade 3-Yr Service Contract w/ADH I called several times to file a claim rep where unable to help me due to couldn't find the email under my device registered. When I gave rep the serial number he mention that my warranty was expired I explain to him I purchase 3 year warrant so my call was directed to corp where I received a email to process my warrant claim I process one however now I am unable to process the other 2 devise that are damage.

People are knowledgeable, friendly and very helpful. Every time I called my issues were resolved.

I filed a claim to have my cracked *** watch repaired/replaced. *** stated they dont repair the watch, only replace it. I sent the old watch to ***. Got the new watch after squaretrade authorized the claim. Now they are dragging to pay the claim even tho they authorized it. They want genius bar work authorization form and paid receipt showing both the damage watch and replacement watch serial numbers. *** provided me a invoice which I sent to square trade. Squaretrade is stating it doesn't have the damage watch serial number on the receipt but only the replacement watch on the receipt. That I also need a work authorization form. All of these things can be verified thru *** with one phone call. Now they are making me get all kind of forms to send them. Its ridiculous. Definitely NOT worth the hassle for the money. Stick to *** care. Now, Squaretrade is telling me if the required documents is not received by a certain time they will cancel my coverage and refund my money. It goes to show you how garbage the company is. First it was documents needed, now its if u dont send documents by said date we will cancel your whole policy. Doesnt even make sense. What does my claim have to due with canceling my coverage? Theres better out there and square trade is definitely not it. I REPEAT, DO NOT INVEST OR WASTE YOUR MONEY IN THIS COMPANY.

It only took a few minutes to get claim settled.The person that I spoke to was very nice.

The product I insured for three years stopped working in about two years. I was refunded about 80% of what I had paid, which, based on the use I got, that seemed fair to me.

Courteous, helpful and quick response. Received a check to cover loss within a few days. Will use Square Trade again.